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It Helpdesk Trainee Jobs in Madison, WI (NOW HIRING)

COATING PLACE LLC

IT Support/Help Desk

Verona, WI · On-site

**$2,000 Sign-On Bonus!** 1st Shift: 8:00am - 4:30pm, Mon - Fri Position Overview The primary role of the IT Support - Help Desk role is to field help desk calls and support the day-to-day end-user ...

New

Diamond Assets

IT Support Specialist II

Milton, WI · On-site

Job Title: IT Support Specialist 2 The IT Support Specialist 2 is an experienced technical resource ... Mentor, train, and review the work of Level 1 specialists, helping them grow their technical and ...

New

Diamond Assets

IT Support Specialist II

Milton, WI · On-site

Job Title: IT Support Specialist 2 The IT Support Specialist 2 is an experienced technical resource ... Mentor, train, and review the work of Level 1 specialists, helping them grow their technical and ...

New

Diamond Assets

IT Support Specialist II

Milton, WI

Job Title: IT Support Specialist 2 The IT Support Specialist 2 is an experienced technical resource ... Mentor, train, and review the work of Level 1 specialists, helping them grow their technical and ...

New

General Beverage

IT Internship

Madison, WI · On-site

$15 - $20.25/hr

... business customers helping them to profitably select, promote, merchandise, and sell consumer ... Technical Support: • Respond to IT support requests via various channels (phone, email, ticketing ...

GENERAL BEVERAGE SALES CO

IT Internship

Madison, WI · On-site

$15 - $20.25/hr

... business customers helping them to profitably select, promote, merchandise, and sell consumer ... Respond to IT support requests via various channels (phone, email, ticketing system) and provide ...

ACD Distribution

IT Manager

Middleton, WI · On-site

$97K - $119K/yr

Join our team and help us "deliver fun"! The IT Manager is resposible for all areas of ACD's computing and data services environments. This includes hardware and software administration of servers ...

ACD Distribution

IT Manager

Middleton, WI · Hybrid

$97K - $119K/yr

Join our team and help us "deliver fun"! The IT Manager is resposible for all areas of ACD's computing and data services environments. This includes hardware and software administration of servers ...

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It Helpdesk Trainee information

See Madison, WI salary details

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How much do it helpdesk trainee jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it helpdesk trainee in Madison, WI is $23.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $26.15 per hour, depending on experience, location, and employer.

What is an IT Helpdesk trainee?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the typical daily responsibilities of an IT Helpdesk trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the key skills and qualifications needed to thrive in the IT Helpdesk trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the most commonly searched types of It Helpdesk jobs in Madison, WI?

The most popular types of It Helpdesk jobs in Madison, WI are:

What are popular job titles related to It Helpdesk Trainee jobs in Madison, WI?

For It Helpdesk Trainee jobs in Madison, WI, the most frequently searched job titles are:

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What cities near Madison, WI are hiring for It Helpdesk Trainee jobs?

Cities near Madison, WI with the most It Helpdesk Trainee job openings:

It Helpdesk Trainee jobs near you
Infographic showing various It Helpdesk Trainee job openings in Madison, WI as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,521 per year, or $23.3 per hour.

IT Support/Help Desk

COATING PLACE LLC

Verona, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description


 **$2,000 Sign-On Bonus!**
  1st Shift: 8:00am – 4:30pm, Mon - Fri


Position Overview

The primary role of the IT Support – Help Desk role is to field help desk calls and support the day-to-day end-user computer operations at Coating Place.

Essential Job Functions

  • Point of contact for all Help Desk calls; log and track requests using ManageEngine ServiceDesk Plus.
  • Support end-user computer hardware, software, and phones.
  • Maintain Asset Tracking database.
  • Assist in user training on software and devices.
  • Analyze ongoing issues and propose long-term solutions.
  • Escalate complex or unresolved issues to senior IT staff or system administrators as needed.
  • Document troubleshooting steps and resolutions to support the department's knowledge base and SOPs.
  • Follow all Coating Place cGMP and Coating Place safety practices, policies, and procedures.
  • Employees at Coating Place work with and/or are familiar with the GMP requirements for Food, Dietary Supplements, Pharmaceuticals, or other elements of each.
  • Depending on the position, the employee will be aware of Halal and/or Kosher requirements.
  • Other duties as assigned.


Education/Skills/Knowledge Required

  • Associates Degree in Computer Science or related field, or enrolled in related program.
  • Excellent communication and analytical skills.
  • Excellent customer service skills.
  • Proficient in Microsoft Windows 11, Microsoft Office 365, and Microsoft SharePoint Online.
  • Networking (CompTIA equivalent).
  • Computer Basics (CompTIA equivalent).
  • Familiar with Domain infrastructure on Windows Server 2019 and up.
  • Understanding of Virtualization concepts (Microsoft Hyper-V, VMware, Citrix).


 Competitive Benefits:

  • Friendly work environment.
  • Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
  • Pre-tax 401(k) and after-tax Roth 401(k) contribution options with company matching up to 5%.
  • Generous Paid-time Off - Accrue up to 17 days of PTO within the 1st year.
  • Tuition Reimbursement Program.
  • Sign-On Bonus!