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It Helpdesk Trainee Jobs in Madison, WI (NOW HIRING)

Wegner CPAs

IT Helpdesk Technician

Madison, WI

The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to ...

Wegner CPAs

IT Helpdesk Technician

Madison, WI · On-site

The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to ...

Wegner CPAs

IT Helpdesk Technician

Madison, WI · On-site

The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to ...

RenewAire LLC

IT Manager

Waunakee, WI · On-site

$97.10K - $119.10K/yr

At RenewAire , technology isn't just support--it's a strategic driver. We're looking for an ... Experience administering help desk or ticketing systems * Intermediate to advanced proficiency in ...

Renewaire LLC

IT Manager

Waunakee, WI · On-site

$97.10K - $119.10K/yr

At RenewAire , technology isn't just support-it's a strategic driver. We're looking for an ... Experience administering help desk or ticketing systems * Intermediate to advanced proficiency in ...

Renewaire

IT Manager

Waunakee, WI

$97.10K - $119.10K/yr

At RenewAire , technology isn't just support-it's a strategic driver. We're looking for an ... Experience administering help desk or ticketing systems * Intermediate to advanced proficiency in ...

Realta Fusion, Inc.

Information Technology Manager

Madison, WI · On-site

$95.70K - $117.40K/yr

Help develop and implement IT policies, cybersecurity practices, and data protection standards * Monitor IT infrastructure, security, and system performance to ensure operational reliability * Manage ...

Realta Fusion Inc.

Information Technology Manager

Madison, WI

$95.70K - $117.40K/yr

Help develop and implement IT policies, cybersecurity practices, and data protection standards * Monitor IT infrastructure, security, and system performance to ensure operational reliability * Manage ...

Realta Fusion Inc.

Information Technology Manager

Madison, WI · On-site

$95.70K - $117.40K/yr

Help develop and implement IT policies, cybersecurity practices, and data protection standards * Monitor IT infrastructure, security, and system performance to ensure operational reliability * Manage ...

ACD Distribution

IT Manager

Middleton, WI · On-site

$97.60K - $119.70K/yr

Join our team and help us "deliver fun"! The IT Manager is resposible for all areas of ACD's computing and data services environments. This includes hardware and software administration of servers ...

ACD Distribution

IT Manager

Middleton, WI · Hybrid

$97.60K - $119.70K/yr

Join our team and help us "deliver fun"! The IT Manager is resposible for all areas of ACD's computing and data services environments. This includes hardware and software administration of servers ...

Certco Inc

IT Systems Analyst

Fitchburg, WI · On-site

Description: IT Systems Analyst - Join a Modernizing IT Team at Certco, Inc. Location: Madison, WI ... Provide Tier One, Two, and Three Help Desk Support for escalated technical issues. * Participate in ...

CERTCO INC

IT Systems Analyst

Fitchburg, WI · On-site

Description IT Systems Analyst - Join a Modernizing IT Team at Certco, Inc. Location: Madison, WI ... Provide Tier One, Two, and Three Help Desk Support for escalated technical issues. * Participate in ...

Certco, Inc

IT Systems Analyst

Fitchburg, WI · On-site

Job Type Full-time Description IT Systems Analyst - Join a Modernizing IT Team at Certco, Inc ... Provide Tier One, Two, and Three Help Desk Support for escalated technical issues. * Participate in ...

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It Helpdesk Trainee information

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How much do it helpdesk trainee jobs pay per hour?

As of May 28, 2026, the average hourly pay for it helpdesk trainee in Madison, WI is $23.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $26.15 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Trainee job?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the key skills and qualifications needed to thrive in the It Helpdesk Trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the typical daily responsibilities of an IT Helpdesk Trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.
More about It Helpdesk Trainee jobs
What are the most commonly searched types of It Helpdesk jobs in Madison, WI? The most popular types of It Helpdesk jobs in Madison, WI are:
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What cities near Madison, WI are hiring for It Helpdesk Trainee jobs? Cities near Madison, WI with the most It Helpdesk Trainee job openings:
It Helpdesk Trainee jobs near you
Infographic showing various It Helpdesk Trainee job openings in Madison, WI as of May 2026, with employment types broken down into 4% Internship, 78% Full Time, 11% Part Time, and 7% Contract. Highlights an 92% In-person, 4% Hybrid, and 4% Remote job distribution, with an average salary of $48,521 per year, or $23.3 per hour.
IT Helpdesk Technician

IT Helpdesk Technician

Wegner CPAs

Madison, WI

Full-time

Posted 8 days ago

Job description

Position Mission:

The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to technology, resolving problems promptly and will maintain a high level of customer satisfaction.

How will you achieve this mission?

  • Provide first-level technical support to end-users via phone, email, or in-person.
  • Identify, investigate, and research technical problems.
  • Manage IT tickets by responding to requests, updating tickets, and escalating when necessary.
  • Document technical issues, solutions, and processes for future references.
  • Setup and maintenance of IT equipment, including laptops, desktops, printers, and mobile devices.
  • Collaborate with the IT team members to implement and improve IT processes and procedures, inventory management, and devices configurations.
  • Installs, fully configures, and supports a range of operating systems and applications.
  • Other duties/responsibilities as assigned.

What do you need to achieve this mission?

  • Associates degree in computer science or information technology preferred.
  • Proficiency in Microsoft Office, Windows 10/11, Azure, and basic Windows infrastructure components.
  • Knowledge of basic networking concepts.
  • Problem-solving and critical thinking skills
  • Excellent communication and customer service skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Strong understanding of security best practice(s) and ability to implement.
  • Excellent customer service, organizational, interpersonal, and written / verbal communication skills.
  • Willing to learn new systems or applications.

Other things to know!

  • Essential demands include sitting at a desk, working on a computer for long periods of time. Some off-site travel will be required to our other locations. Must be able to lift 40 LBS.
  • Typical business hours are Monday through Friday, 8:00am - 5:00pm. This position will require periodic off-hour work and will be included in our on-call rotation (nights and weekends).
  • This role is primarily based onsite at our Madison office, but offers great flexibility as needed!

Wegner provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Please be aware that as part of our hiring process, Wegner CPAs participates in E-Verify. Your employment eligibility will be confirmed through the E-Verify program upon hire.

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