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Entry Level It Helpdesk Jobs in Madison, WI (NOW HIRING)

Wegner CPAs

IT Helpdesk Technician

Madison, WI

The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to ...

Wegner CPAs

IT Helpdesk Technician

Madison, WI · On-site

The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to ...

Wegner CPAs

IT Helpdesk Technician

Madison, WI · On-site

The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to ...

UW Credit Union

IT Infrastructure Intern

Madison, WI · On-site

$20.50/hr

Overview The IT Infrastructure Intern will be responsible for assisting the IT Technical Services ... Coordinate and help recycle end-of-life computing equipment. * Author end user documentation.

UW Credit Union

IT Infrastructure Intern

Madison, WI · Hybrid

$14.75 - $19.50/hr

The IT Infrastructure Intern will be responsible for assisting the IT Technical Services team with ... Coordinate and help recycle end-of-life computing equipment. * Author end user documentation.

UW Credit Union

IT Infrastructure Intern

Madison, WI · Hybrid

$14.75 - $19.50/hr

Overview The IT Infrastructure Intern will be responsible for assisting the IT Technical Services ... Coordinate and help recycle end-of-life computing equipment. * Author end user documentation.

SynergisticIT

Entry Level Cloud Engineer

Madison, WI · On-site

... helped 1000's of candidates get jobs at technology clients like apple, google, Paypal, western ... IT Project work on the technologies needed Highly motivated, self-learner, and technically ...

Shopbop

IT Support Eng II - AMZ10909.8

Madison, WI · On-site

... help make team operations more efficient. • Serving as the first point of escalation. • ... or IT Support • 1 year of IT experience with client, server, and network service delivery • 1 ...

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Entry Level It Helpdesk information

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How much do entry level it helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level it helpdesk in Madison, WI is $23.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level IT Helpdesk technician, and why are they important?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.

What are the typical challenges an Entry Level IT Helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are entry level IT helpdesk jobs?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

Is IT possible to get a help desk job with no experience?

Entry level IT help desk positions often do not require prior experience, but candidates typically need basic knowledge of computer hardware, operating systems, and troubleshooting skills. Certifications like CompTIA A+ can improve chances, and employers may provide on-the-job training for new hires.
What are the most commonly searched types of It Helpdesk jobs in Madison, WI? The most popular types of It Helpdesk jobs in Madison, WI are:
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Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Madison, WI as of May 2026, with employment types broken down into 54% Full Time, and 46% Part Time. Highlights an 100% In-person job distribution, with an average salary of $48,528 per year, or $23.3 per hour.
IT Helpdesk Technician

IT Helpdesk Technician

Wegner CPAs

Madison, WI

Full-time

Posted 9 days ago

Job description

Position Mission:

The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to technology, resolving problems promptly and will maintain a high level of customer satisfaction.

How will you achieve this mission?

  • Provide first-level technical support to end-users via phone, email, or in-person.
  • Identify, investigate, and research technical problems.
  • Manage IT tickets by responding to requests, updating tickets, and escalating when necessary.
  • Document technical issues, solutions, and processes for future references.
  • Setup and maintenance of IT equipment, including laptops, desktops, printers, and mobile devices.
  • Collaborate with the IT team members to implement and improve IT processes and procedures, inventory management, and devices configurations.
  • Installs, fully configures, and supports a range of operating systems and applications.
  • Other duties/responsibilities as assigned.

What do you need to achieve this mission?

  • Associates degree in computer science or information technology preferred.
  • Proficiency in Microsoft Office, Windows 10/11, Azure, and basic Windows infrastructure components.
  • Knowledge of basic networking concepts.
  • Problem-solving and critical thinking skills
  • Excellent communication and customer service skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Strong understanding of security best practice(s) and ability to implement.
  • Excellent customer service, organizational, interpersonal, and written / verbal communication skills.
  • Willing to learn new systems or applications.

Other things to know!

  • Essential demands include sitting at a desk, working on a computer for long periods of time. Some off-site travel will be required to our other locations. Must be able to lift 40 LBS.
  • Typical business hours are Monday through Friday, 8:00am - 5:00pm. This position will require periodic off-hour work and will be included in our on-call rotation (nights and weekends).
  • This role is primarily based onsite at our Madison office, but offers great flexibility as needed!

Wegner provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Please be aware that as part of our hiring process, Wegner CPAs participates in E-Verify. Your employment eligibility will be confirmed through the E-Verify program upon hire.

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