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It Helpdesk Manager Jobs in Madison, WI (NOW HIRING)

Wegner CPAs

IT Helpdesk Technician

Madison, WI

Position Mission: The IT Help Desk Technician will provide support to coworkers of Wegner ... Manage IT tickets by responding to requests, updating tickets, and escalating when necessary.

Wegner CPAs

IT Helpdesk Technician

Madison, WI · On-site

Position Mission: The IT Help Desk Technician will provide support to coworkers of Wegner ... Manage IT tickets by responding to requests, updating tickets, and escalating when necessary.

Wegner CPAs

IT Helpdesk Technician

Madison, WI · On-site

Position Mission: The IT Help Desk Technician will provide support to coworkers of Wegner ... Manage IT tickets by responding to requests, updating tickets, and escalating when necessary.

RenewAire LLC

IT Manager

Waunakee, WI · On-site

$97.10K - $119.10K/yr

We're looking for an experienced IT Manager to lead our IT operations, guide enterprise-level ... Experience administering help desk or ticketing systems * Intermediate to advanced proficiency in ...

Renewaire LLC

IT Manager

Waunakee, WI · On-site

$97.10K - $119.10K/yr

We're looking for an experienced IT Manager to lead our IT operations, guide enterprise-level ... Experience administering help desk or ticketing systems * Intermediate to advanced proficiency in ...

Renewaire

IT Manager

Waunakee, WI

$97.10K - $119.10K/yr

We're looking for an experienced IT Manager to lead our IT operations, guide enterprise-level ... Experience administering help desk or ticketing systems * Intermediate to advanced proficiency in ...

Realta Fusion, Inc.

Information Technology Manager

Madison, WI · On-site

$95.70K - $117.40K/yr

Help develop and implement IT policies, cybersecurity practices, and data protection standards * Monitor IT infrastructure, security, and system performance to ensure operational reliability * Manage ...

Realta Fusion Inc.

Information Technology Manager

Madison, WI

$95.70K - $117.40K/yr

Help develop and implement IT policies, cybersecurity practices, and data protection standards * Monitor IT infrastructure, security, and system performance to ensure operational reliability * Manage ...

Realta Fusion Inc.

Information Technology Manager

Madison, WI · On-site

$95.70K - $117.40K/yr

Help develop and implement IT policies, cybersecurity practices, and data protection standards * Monitor IT infrastructure, security, and system performance to ensure operational reliability * Manage ...

ACD Distribution

IT Manager

Middleton, WI · On-site

$97.60K - $119.70K/yr

Join our team and help us "deliver fun"! The IT Manager is resposible for all areas of ACD's computing and data services environments. This includes hardware and software administration of servers ...

ACD Distribution

IT Manager

Middleton, WI · Hybrid

$97.60K - $119.70K/yr

Join our team and help us "deliver fun"! The IT Manager is resposible for all areas of ACD's computing and data services environments. This includes hardware and software administration of servers ...

blueStone

IT Security Manager

Janesville, WI

The IT Security Manager will have the unique opportunity of crafting a global security program from the ground up for a $5B distributor. The Security Manager will enterprise network security controls ...

Springs Window Fashions

IT Project Manager

Middleton, WI · Hybrid

$101.20K - $119.70K/yr

Description Springs Window Fashions is hiring for an IT Project Manager I/II at our Corporate Headquarters in the Madison, WI area. This is a hybrid role with 3 days each week in the office (Mon/Tue ...

Springs Window Fashions

IT Project Manager

Middleton, WI · Hybrid

$101.20K - $119.70K/yr

Springs Window Fashions is hiring for an IT Project Manager I/II at our Corporate Headquarters in the Madison, WI area. This is a hybrid role with 3 days each week in the office (Mon/Tue/Wed) and two ...

Springs Window Fashions

IT Project Manager

Middleton, WI · Hybrid

$101.20K - $119.70K/yr

Description Springs Window Fashions is hiring for an IT Project Manager I/II at our Corporate Headquarters in the Madison, WI area. This is a hybrid role with 3 days each week in the office (Mon/Tue ...

State Bar of Wisconsin

IT Director

Madison, WI · Hybrid

Manage resources: Oversee IT budgets, vendor relationships, and technology investments with a focus on value and sustainability * Ensure technology enhances staff efficiency and the member experience ...

ACI Building Systems LLC

IT Director

Madison, WI · Hybrid

Develop and maintain a lifecycle management system * Lead the strategy and continuous improvement ... Demonstrated experience developing IT strategic plans and leading system modernization or ...

ACI Building Systems LLC

IT Director

Madison, WI · On-site

Manage resources: Oversee IT budgets, vendor relationships, and technology investments with a focus on value and sustainability * Ensure technology enhances staff efficiency and the member experience ...

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It Helpdesk Manager information

See Madison, WI salary details

$37.8K

$84.4K

$125.5K

How much do it helpdesk manager jobs pay per year?

As of May 27, 2026, the average yearly pay for it helpdesk manager in Madison, WI is $84,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $100,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Madison, WI? The most popular types of It Helpdesk jobs in Madison, WI are:
What are popular job titles related to It Helpdesk Manager jobs in Madison, WI? For It Helpdesk Manager jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Madison, WI look for? The top searched job categories for It Helpdesk Manager jobs in Madison, WI are:
What cities near Madison, WI are hiring for It Helpdesk Manager jobs? Cities near Madison, WI with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Madison, WI as of May 2026, with employment types broken down into 4% As Needed, 50% Full Time, 23% Part Time, and 23% Contract. Highlights an 100% Remote job distribution, with an average salary of $84,433 per year, or $40.6 per hour.
IT Helpdesk Technician

IT Helpdesk Technician

Wegner CPAs

Madison, WI

Full-time

Posted 8 days ago

Job description

Position Mission:

The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to technology, resolving problems promptly and will maintain a high level of customer satisfaction.

How will you achieve this mission?

  • Provide first-level technical support to end-users via phone, email, or in-person.
  • Identify, investigate, and research technical problems.
  • Manage IT tickets by responding to requests, updating tickets, and escalating when necessary.
  • Document technical issues, solutions, and processes for future references.
  • Setup and maintenance of IT equipment, including laptops, desktops, printers, and mobile devices.
  • Collaborate with the IT team members to implement and improve IT processes and procedures, inventory management, and devices configurations.
  • Installs, fully configures, and supports a range of operating systems and applications.
  • Other duties/responsibilities as assigned.

What do you need to achieve this mission?

  • Associates degree in computer science or information technology preferred.
  • Proficiency in Microsoft Office, Windows 10/11, Azure, and basic Windows infrastructure components.
  • Knowledge of basic networking concepts.
  • Problem-solving and critical thinking skills
  • Excellent communication and customer service skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Strong understanding of security best practice(s) and ability to implement.
  • Excellent customer service, organizational, interpersonal, and written / verbal communication skills.
  • Willing to learn new systems or applications.

Other things to know!

  • Essential demands include sitting at a desk, working on a computer for long periods of time. Some off-site travel will be required to our other locations. Must be able to lift 40 LBS.
  • Typical business hours are Monday through Friday, 8:00am - 5:00pm. This position will require periodic off-hour work and will be included in our on-call rotation (nights and weekends).
  • This role is primarily based onsite at our Madison office, but offers great flexibility as needed!

Wegner provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Please be aware that as part of our hiring process, Wegner CPAs participates in E-Verify. Your employment eligibility will be confirmed through the E-Verify program upon hire.

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