It Helpdesk Manager Jobs in Madison, WI (NOW HIRING)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

TheManager, IT Applicationsis responsible formanaging oneof the Epic Application teams in Abbott's Cancer Diagnostics division. Thispositionperforms a key role in leading their team in the delivery of technology for critical business processes, integration of acquisitions,and partnering with enterprise architecture to plan, design,and deliver an highly-customized and innovative global IT eco-system.Thecandidatemust collaborate with business and technology teams to maximize the value of the platform by balancing unique functional requirements with the design principle for common configuration solutions to optimize risk, cost,and speed of delivery. Additionally, this roleis also responsible for the professional development of the analysts supporting the applications, providing feedback and opportunities for education, growth, and leadership.

These responsibilities include, but are not limited to:

• Collaborate with product owners and business partners across multiple business functions to align technology solutions with business strategies.
• Plan, design,and deliver programs to integrate products and processes from acquisitions onto assigned enterprise platform(s).
• Proposedelivery priorities with multiple business and/or business solution teams.
• Supporta cross-functional enterprise platform governance board toestablish, recommend,and adjust priorities with changing business needs.
• Collaborate with enterprise architecture to position the platform within the overall Abbott enterprise architecture and strategy,identifying,and managing integration dependencies and plans.
• Ensure adequate systemmonitoringand reporting isestablishedfor assigned platform(s); measure the performance of platforms andparticipatein incident management activities for critical incidents, outages,or other performance issues.
• Guidethe evaluations of new IT solutions, make product selections, and lead implementations.
• Oversee a process for intaking, prioritizing,and delivering incremental releases of functionality.
• Closely workwithprocess owners from various departments to build andmaintainprocess workflows scalable acrossthe business/various business units.
• Accomplishresults by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Supervise staff;including,but not limited to,organize,and prioritize work, write/conduct performance reviews, train/develop, and manage work performance.
• Communicategoalsclearly toemployees to ensure understanding and success in achieving them.
• Motivateandinspireemployees to do their best work through coaching.
• Maintainmorale and support employee engagement initiatives.
• Workindependently with little oversight and direction, maintaining organization while multi-tasking.
• Make excellent use of communication skills.
• Operatein cross-cultural and complex matrix environmentandbuild consensus across functions.
• Demonstrate adaptability and ability to work nimbly in ambiguous situations and respond tonew informationor unexpected circumstances.
• Demonstrate abilityto negotiate, mitigate conflict, build alliances,and achieve desired results using strong interpersonal and diplomacy skills.

Minimum Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business Administration,orrelated field; or High School Degree/General Education Diploma and 4 years of relevant experience in lieu ofBachelor’s Degree.
• 5+years of experience in information technologyor product/project management experience.
• 3+years of experience in largeandcomplex implementations related to assignedplatformand using program management and software development lifecycle (SDLC) project management methodologies.
• 3+years of experiencedirectly or indirectlyleading a technology teamor cross functional project team on implementation of a technology solution.
• Demonstrated project delivery involving complex business workflows or system architectures.
• Professional working knowledgeof a variety of software and hardwaresolutions;multi-vendor environments and hybridenvironmentof onpremise, co-located, and cloud-based services.
• Proficient in Microsoft Office.
• Demonstrated ability to perform the Essential Duties of the position with or withoutaccommodation.
• Authorization to work in the United States without sponsorship.
• Certification in at least one Epic admin-level application certifications.

Preferred Qualifications

• Minimum of 5 years of experience insimilaror relevant role.
• Applicable certifications/proficiencieswith preference given to Epic RTE, Epic Referrals, Epic Prelude, Epic Cadence

• Professional working knowledgein Health Care or Biotechnology.
• Professional working knowledgewithagile delivery methodologies.

The base pay for this position is $99,300.00 – $198,700.00. In specific locations, the pay range may vary from the range posted.