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It Helpdesk Manager Jobs in Hartford, WI (NOW HIRING)

Wipfli

IT Helpdesk Internship

Milwaukee, WI · Remote

$19/hr

Role Summary The HelpDesk Intern supports the day to day hardware and technology needs for the firm ... Strong organizational skills with the ability to plan, prioritize, and manage multiple tasks ...

Travaux Inc.

Information Technology Manager

Milwaukee, WI · On-site

$93.60K - $114.80K/yr

The IT Manager is responsible for overseeing and managing the Housing Authority's information ... Provide user support and manage helpdesk operations, ensuring effective resolution of technical ...

The Panaro Group LLC

IT Manager

Brookfield, WI · On-site

$89.90K - $110.30K/yr

The IT Manager will direct, plan, coordinate, and manage all information systems activities. The ideal candidate will enjoy going above and beyond to satisfy employees while working in a team ...

Rockwell Automation

IT Project Manager

Milwaukee, WI · On-site

$97K - $114.80K/yr

Behind our customers - amazing companies that help feed the world, provide life-saving medicine on ... Reporting to the Senior Manager of IT Global Program Services, you will be responsible for driving ...

Rockwell Automation, Inc.

IT Project Manager

Milwaukee, WI · On-site

$97K - $114.80K/yr

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be ... Reporting to the Senior Manager of IT Global Program Services, you will be responsible for driving ...

Rockwell Automation

IT Project Manager

Mequon, WI

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be ... Reporting to the Senior Manager of IT Global Program Services, you will be responsible for driving ...

Rockwell Automation

IT Project Manager

Mequon, WI · On-site

$86.10K - $101.80K/yr

Behind our customers - amazing companies that help feed the world, provide life-saving medicine on ... Reporting to the Senior Manager of IT Global Program Services, you will be responsible for driving ...

Rockwell Automation

IT Project Manager

Milwaukee, WI

$97K - $114.80K/yr

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be ... Reporting to the Senior Manager of IT Global Program Services, you will be responsible for driving ...

MARS IT Corp

IT Project Manager

Milwaukee, WI · Remote

$97K - $114.80K/yr

MARS Solutions Group is looking for an experienced IT Project Manager located in Milwaukee, WI ... CATS (timekeeping) knowledge helpful but not required Preferred Qualifications: * PMP certification ...

City of Milwaukee Wisconsin

IT PROJECT MANAGER

Milwaukee, WI · On-site

$97K - $114.80K/yr

Purpose The IT Project Manager plans and implements the City's Enterprise Resource Planning (ERP) system, including monitoring the Application Service Provider (ASP) contract for production ...

City of Milwaukee Wisconsin

IT PROJECT MANAGER

Milwaukee, WI · On-site

$97K - $114.80K/yr

Purpose The IT Project Manager plans and implements the City's Enterprise Resource Planning (ERP) system, including monitoring the Application Service Provider (ASP) contract for production ...

City of Milwaukee

IT PROJECT MANAGER

Milwaukee, WI

$97K - $114.80K/yr

Purpose The IT Project Manager plans and implements the City's Enterprise Resource Planning (ERP) system, including monitoring the Application Service Provider (ASP) contract for production ...

Ruekert and Mielke, Inc.

IT Internship

Waukesha, WI · On-site

$15 - $20/hr

... management services. Combining experience, vision, and innovative technology, R/M serves as a ... to help "make community possible." Visit www.ruekertmielke.com to learn more. Learn how you can ...

Ruekert & Mielke

IT Internship

Waukesha, WI · On-site

$15 - $20/hr

... management services. Combining experience, vision, and innovative technology, R/M serves as a ... help "make community possible." Visitwww.ruekertmielke.comto learn more. Learn how you can "make ...

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All JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Hartford, WI

It Helpdesk Manager information

See Hartford, WI salary details

$40.9K

$91.4K

$135.9K

How much do it helpdesk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it helpdesk manager in Hartford, WI is $91,420.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,000.00 and $109,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What cities near Hartford, WI are hiring for It Helpdesk Manager jobs? Cities near Hartford, WI with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you

IT Helpdesk Specialist

Careers with MRA | MRA

Waukesha, WI

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Become the next FACE of MRA!

Friendly. Accountable. Centered on Members. Engaged.

MRA = Problem Solved.

That'sthe FACE Culture that we live and breathe here at MRA.

MRA (The Management Association) is seeking an experienced IT Helpdesk Specialist to serve as a trusted front-line support partner for our employees. This role is well-suited for an IT professional who brings strong troubleshooting skills, sound technical judgment, and a customer-first mindset to everyday support challenges.
As the IT Helpdesk Specialist at MRA, you will serve as the primary point of contact for end users, providing timely technical assistance and resolving hardware, software, and network-related issues. This is a hands-on support role where you will respond to helpdesk requests, troubleshoot technical problems, and ensure employees have the technology resources they need to work efficiently. You'll be a critical part of our Technology Services team, delivering responsive and customer-focused IT support across the organization.

This is a full-time opportunity based on-site at our Waukesha, WI office.

Essential Functions:

  • Diagnose and resolve helpdesk calls for computers, phones, peripherals,software,and other technology issues. Support may be in person, by phone, email, or remote access.
  • Install,maintain, and repair IT hardware and software, including operating systems and common software applications.
  • Perform network administration tasks using Office 365, Exchange, and Active Directory.
  • Maintainaccuraterecords of hardware, software, and maintenance activities.
  • Provide one-on-one and group training, including new employee IT orientation.
  • Support video conferencing, training room setup, and printer/copier maintenance.
  • Assist with IT projects, upgrades, and system improvements.
  • Understanding ofsecurity best practices and cybersecurity awareness.
  • Other duties as assigned.

RequiredQualifications:

  • Education: Two-year degree in Computer Science or related field, or equivalentdemonstratedexperience.
  • Experience:Three-yeartroubleshootingexperience in a technology support role, or equivalentdemonstratedexperience.
  • Technical Skills:Proficient in Office 365, including Microsoft Teams and SharePoint, Windows 11, computer imaging, experience with Dell and Microsoft Surface computers, MacBooks, and phone system software. Basic networking knowledge (DNS, DHCP, VPN, Wi-Fi troubleshooting).
  • Competencies:Strong interpersonal and verbal communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment.

PreferredQualification:

  • Education:Four-year degree in Computer Science or related field, or equivalentdemonstratedexperience.
  • Experience:Five-yeartroubleshootingexperience in a technology support role, or equivalentdemonstratedexperience.

What'sin it for you?

  • Competitive base and incentive pay
  • Paid time off (vacation, holidays, sick, and a volunteer day)
  • Medical, Dental, and Vision plans
  • FSA and HSA accounts
  • Traditional and Roth 401(k)
  • 401(k) company match
  • Life and AD&D insurance
  • Employee Assistance Program
  • Tuition Reimbursement
  • Voluntary Pet Insurance

Ifyou'reready to make an impact, share your ITexpertise, and help MRA deliver exceptional service to ouremployees, we want to hear from you!

Apply