ZipRecruiter

Log In

1

It Helpdesk Manager Jobs (NOW HIRING)

True Anomaly

IT Helpdesk Manager

Denver, CO · On-site

They are seeking an experienced IT Helpdesk Manager to lead their Denver helpdesk team, develop technicians, and ensure high-quality IT service delivery. Responsibilities : • Lead and mentor Denver ...

True Anomaly

IT Helpdesk Manager

Long Beach, CA · On-site

They are looking for an experienced IT Helpdesk Manager to lead their Long Beach helpdesk team, providing hands-on leadership and developing a culture of accountability and continuous improvement.

True Anomaly

IT Helpdesk Manager

Long Beach, CA · On-site

They are looking for an experienced IT Helpdesk Manager to lead their Long Beach helpdesk team, providing hands-on leadership and developing a culture of accountability and continuous improvement.

N2 Services Inc

IT Support Analyst

Rochester, NY

Oversees tasks as directed by the IT HelpDesk Manager. Installs hardware and peripheral computer components. Supports and maintains network equipment. Monitors business critical systems and takes ...

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

Manage the IT helpdesk ticketing system by logging, categorizing, and prioritizing incoming support requests. * Ensure that all helpdesk tickets are addressed within the established service level ...

Richdale Apartments

IT Helpdesk

Omaha, NE

We are looking for an enthusiastic and motivated Desktop Support Specialist to join our IT team. ... Hands-on experience managing on-premises Active Directory, Azure Active Directory (Microsoft Entra ...

Woongjin, Inc

IT Helpdesk

Kokomo, IN · On-site

Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ... Security application management * Windows and printer issue solving skill * Server and Network ...

Barry-Wehmiller Companies

IT Helpdesk

Dallas, TX · On-site

Utilize KACE to support the service desk environment and lead KACE system management * Identify ... IT automation and self-service options * Provide clear, customer-focused communication

Paper Converting Machine

IT Helpdesk

Dallas, TX · On-site

Utilize KACE to support the service desk environment and lead KACE system management * Identify ... IT automation and self-service options * Provide clear, customer-focused communication

American Freight

IT Helpdesk Support

Dublin, OH

$17 - $25/hr

Follow IT service management (ITSM) best practices, including incident management, problem management, and change management. Requirements: * Proven experience as an IT Helpdesk Support or similar ...

Bluetree

IT Helpdesk

Reno, NV · On-site

$20 - $27/hr

Join Our Tech-Savvy Squad! | Full-Time IT Helpdesk Hero Wanted Bluetree Practice Services - Where Technology Meets Team Spirit At Bluetree Practice Services , we're not just another workplace-we're a ...

Rogers Enterprises, Inc.

IT Helpdesk

Matteson, IL

$17 - $19/hr

SUMMARY The IT Help Desk will provide technical software, hardware, and network problem resolution ... High degree of patience and problem management techniques to resolve issues. * Adhere to the ...

Arthur Lawrence

IT Helpdesk Technologist

Dallas, TX

Arthur Lawrence is looking for a IT Helpdesk Technologist one of our clients in Dallas, TX. Please ... Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business ...

DFASS Group

IT Helpdesk Specialist

Miami, FL · On-site

The IT Helpdesk Specialist plays a critical role in ensuring the smooth operation of an organization's IT infrastructure by providing timely and effective technical support to end-users. This ...

New

next page

Showing results 1-20

People also search for

All JobsIt Helpdesk JobsIt Helpdesk Manager Jobs

It Helpdesk Manager information

See salary details

$37.5K

$83.8K

$124.5K

How much do it helpdesk manager jobs pay per year?

As of Jun 7, 2026, the average yearly pay for it helpdesk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
More about It Helpdesk Manager jobs
What cities are hiring for It Helpdesk Manager jobs? Cities with the most It Helpdesk Manager job openings:
What are the most commonly searched types of It Helpdesk jobs? The most popular types of It Helpdesk jobs are:
What states have the most It Helpdesk Manager jobs? States with the most job openings for It Helpdesk Manager jobs include:
What job categories do people searching It Helpdesk Manager jobs look for? The top searched job categories for It Helpdesk Manager jobs are:
It Helpdesk Manager jobs near you
IT Helpdesk Manager

IT Helpdesk Manager

Smith Seckman Reid, Inc.

Nashville, TN • On-site

Full-time

Posted 7 days ago

Job description

Job Summary:
Smith Seckman Reid, Inc. is a leading engineering design, consulting, and planning firm committed to solving complex projects. The Helpdesk Manager will lead the end-user support function, manage the helpdesk team, and establish support processes to enhance service quality and colleague experience.
Responsibilities:
• Lead SSR’s end-user support function—driving responsive service, coaching the helpdesk team, and building scalable processes that keep colleagues productive across our multi-office environment.
• Lead the daily operation of the helpdesk, including ticket intake, prioritization, queue management, escalations, and service responsiveness across offices.
• Manage and coach helpdesk team members; set performance expectations, develop capabilities, and reinforce a high-service, ownership-minded support culture.
• Establish and refine support processes, workflows, and service standards to improve consistency, first-contact resolution, communication quality, and colleague experience.
• Monitor ticket trends, backlog, response times, and recurring issues; report on helpdesk performance and recommend operational improvements.
• Partner with the Director of IT and other IT team members to coordinate escalations, major incidents, maintenance communications, and end-user support priorities.
• Oversee workstation lifecycle activities including onboarding, offboarding, device deployment, refresh planning, software provisioning, and asset coordination.
• Maintain and improve documentation, knowledge articles, and training resources that help colleagues and support staff resolve issues efficiently.
• Evaluate helpdesk tools, support practices, and vendor performance; recommend enhancements that improve productivity, visibility, and service quality.
• Ensure support activities align with security expectations, access controls, firm policies, and standard operating procedures.
• Collaborate with office leaders and business partners to understand support needs, communicate effectively, and deliver dependable service across SSR.
• Support office relocations, expansions, and technology rollouts; ensure end-user readiness and continuity of operations.
• Perform other duties as assigned to support reliable IT operations and a positive colleague experience.
Qualifications:
Required:
• B.S. degree in Computer Science, Business Administration, or related field OR equivalent experience
• 7 years of experience working in IT Operations
• Comptia A+ / Network+ Certification
Preferred:
• Strong knowledge of helpdesk/service desk operations, ticketing platforms, SLA management, and escalation frameworks in a multi-office environment.
• Experience leading end-user support teams and coordinating work across desktop support, systems, network, security, and vendor partners.
• Working knowledge of Microsoft 365, Windows endpoint support, identity and access workflows, device provisioning, and asset lifecycle management.
• Skill in analyzing service metrics, identifying root causes and trends, and implementing process improvements that raise service quality and efficiency.
• Clear technical writing and presentations; ability to communicate priorities, incidents, and changes effectively to both technical and non-technical stakeholders.
• Customer focus, interpersonal collaboration, coaching ability, and strong judgment to balance urgency, service quality, and business impact.
Company:
At SSR, we stand out from other firms. Founded in 1968, the company is headquartered in Nashville, USA, with a team of 501-1000 employees. The company is currently Late Stage.

Apply