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It Helpdesk Manager Jobs (NOW HIRING)

True Anomaly

IT Helpdesk Manager

Denver, CO · On-site

They are seeking an experienced IT Helpdesk Manager to lead their helpdesk team in Denver, focusing on team development, service delivery, and process improvement. Responsibilities : • Lead and ...

True Anomaly

IT Helpdesk Manager

Denver, CO · On-site

They are seeking an experienced IT Helpdesk Manager to lead their Denver helpdesk team, focusing on team development, service delivery, and process improvement. Responsibilities : • Lead and mentor ...

True Anomaly

IT Helpdesk Manager

Long Beach, CA

$110K - $145K/yr

YOUR MISSION We're seeking an experienced IT Helpdesk Manager to lead our Long Beach helpdesk team and serve as the on-the-ground management presence for our most junior office. This is a player ...

True Anomaly

IT Helpdesk Manager

Denver, CO · On-site

$105K - $140K/yr

YOUR MISSION We're seeking an experienced IT Helpdesk Manager to lead our Denver helpdesk team and serve as the primary management presence for our Colorado-based technicians. This is a player-coach ...

Bluetree

IT Helpdesk

Reno, NV · On-site

$20 - $27/hr

ONSITE POSITION IN RENO, NEVADA IT Helpdesk Technician * Company: Bluetree Practice Services ... Manage user access, monitor server health, and administer local VOIP communications to minimize ...

Richdale Apartments

IT Helpdesk

Omaha, NE · On-site

We are looking for an enthusiastic and motivated Desktop Support Specialist to join our IT team. ... Hands-on experience managing on-premises Active Directory, Azure Active Directory (Microsoft Entra ...

Richdale Apartments

IT Helpdesk

Omaha, NE · On-site

Escalate complex problems to senior IT staff as needed. * Assist with new user onboarding and ... Hands-on experience managing on-premises Active Directory, Azure Active Directory (Microsoft Entra ...

MetTel

IT Helpdesk Agent

New York, NY

$50K - $65K/yr

Manage user onboarding and offboarding processes including Active Directory account creation, O365 ... IT help desk or desktop support experience * Strong knowledge of Windows 10/11, macOS, and ...

Woongjin, Inc

IT Helpdesk

Kokomo, IN · On-site

Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ... Security application management * Windows and printer issue solving skill * Server and Network ...

ABC Imaging

IT Helpdesk Specialist

Annandale, VA · On-site

IT Helpdesk Specialist Location: Annandale, VA Employment Type: Full-Time Position Overview We are ... Manage and resolve help desk tickets while meeting established response and resolution times.

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 ... to Senior level management. External customer support ranges from general website support ...

Art of Problem Solving

IT Helpdesk Intern

San Diego, CA · On-site

$27.50/hr

As the IT Helpdesk Intern, you will support the AoPS IT team by assisting with day-to-day helpdesk operations, device management, and user account administration. This is a hands-on role designed to ...

Arthur Lawrence

IT Helpdesk Technologist

Dallas, TX · On-site

Arthur Lawrence is looking for a IT Helpdesk Technologist one of our clients in Dallas, TX. Please ... Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business ...

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All JobsIt Helpdesk Manager Jobs

It Helpdesk Manager information

See salary details

$37.5K

$83.8K

$124.5K

How much do it helpdesk manager jobs pay per year?

As of Jun 29, 2026, the average yearly pay for it helpdesk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
More about It Helpdesk Manager jobs
What cities are hiring for It Helpdesk Manager jobs? Cities with the most It Helpdesk Manager job openings:
What are the most commonly searched types of It Helpdesk jobs? The most popular types of It Helpdesk jobs are:
What states have the most It Helpdesk Manager jobs? States with the most job openings for It Helpdesk Manager jobs include:
What job categories do people searching It Helpdesk Manager jobs look for? The top searched job categories for It Helpdesk Manager jobs are:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.

IT Helpdesk Manager

True Anomaly

Denver, CO • On-site

Full-time

Posted 9 days ago

Key responsibilities

  • Lead and mentor Denver-based helpdesk technicians through an existing Team Lead who manages the Denver technicians day-to-day.

  • Own tier 1 SLA compliance and service quality for Denver and Colorado Springs, including triaging and assigning incoming tickets for optimal resolution.

  • Ensure the knowledge base and runbooks are maintained, current, and actually used.

Job description

Job Summary:
True Anomaly is a company focused on delivering decisive capabilities for space superiority. They are seeking an experienced IT Helpdesk Manager to lead their helpdesk team in Denver, focusing on team development, service delivery, and process improvement.
Responsibilities:
• Lead and mentor Denver-based helpdesk technicians through an existing Team Lead who manages the Denver technicians day-to-day
• Invest in your Team Lead's growth as a first-time people manager
• Conduct regular 1-on-1s, performance reviews, and career development conversations
• Manage workload balancing, on-call rotation, and coverage planning
• Coordinate with the Long Beach Helpdesk Manager for consistent cross-site service delivery
• Own tier 1 SLA compliance and service quality for Denver and Colorado Springs
• Triage and assign incoming tickets for optimal resolution
• Escalate appropriately to IT Infrastructure Engineering when needed
• Ensure the knowledge base and runbooks are maintained, current, and actually used
• Drive first contact resolution rates and user satisfaction
• Identify systemic issues in ticket trends and build solutions, not workarounds
• Partner with the Enterprise Applications Engineer to automate manual workflows
• Build out standard operating procedures for the team's most common work
• Develop specialty tracks so each technician builds real depth, not just breadth
• Champion self-service tooling to improve the employee experience
• Deliver weekly metrics and insights to the Director of IT
• Communicate service disruptions and incidents clearly to stakeholders
• Participate in IT leadership team meetings
• Represent helpdesk in cross-functional projects
Qualifications:
Required:
• 5+ years in a technical support or helpdesk environment
• 2+ years managing technical teams, ideally in a high-growth or startup context
• A genuine player-coach mindset; you're comfortable leading and still comfortable getting your hands dirty
• Experience with Jira Service Management or a comparable ticketing platform
• Solid working knowledge of Windows and macOS support, cloud identity platforms (Okta, Google Workspace, Microsoft 365), hardware lifecycle management, and remote support tooling
• Strong instincts for prioritization and process; you don't just put out fires, you figure out why they started
• Clear, proactive communicator who works well across teams and time zones
Preferred:
• Experience in aerospace, defense, or a regulated industry
• Familiarity with specialized engineering tools (PLM, CAD, or similar)
• ITIL Foundation or equivalent
Company:
True Anomaly develops space security technologies, including spacecraft, software platforms, and mission systems for orbital operations. Founded in 2022, the company is headquartered in Centennial, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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