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It Helpdesk Manager Jobs (NOW HIRING)

IT Helpdesk

Washington, DC · On-site +1

$75K - $113K/yr

We are currently seeking a IT Helpdesk to join our team in Washington, District of Columbia (US-DC ... Apply knowledge of computer science principles, information management principles, automated data ...

... IT technician include being a reference point for all IT related queries at the user level ... Managing technical documentation. * Operations and Support * Asset Management, includes 4 physical ...

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 ... to Senior level management. External customer support ranges from general website support ...

The IT Helpdesk Technician will provide day-to-day technical support to employees, including ... Ability to work independently and manage multiple tasks in a fast-paced environment. * Strong ...

Arthur Lawrence is looking for an IT Helpdesk Technologist one of our clients in Dallas, TX. Please ... Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business ...

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Job Title: IT Helpdesk Technologist Location: Dallas , Honolulu Hawaii (100% Onsite) Client ... Experience working with IT ticketing systems, asset management platforms, and ITIL-based support ...

Managing technical documentation. * Operations and Support * Asset Management, includes 4 physical ... Additional Information All your information will be kept confidential according to EEO guidelines.

Provide exceptional customer service to dealership employees and managers. * Create and maintain ... years of IT Helpdesk, Desktop Support, or Technical Support experience. * Strong knowledge of:

MORSE is seeking a versatile IT Helpdesk / Cybersecurity Specialist to provide frontline technical ... Familiarity with system administration (account management, servers, virtualization, patching)

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It Helpdesk Manager information

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$37.5K

$83.8K

$124.5K

How much do it helpdesk manager jobs pay per year?

As of Jul 20, 2026, the average yearly pay for it helpdesk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
More about It Helpdesk Manager jobs
What cities are hiring for It Helpdesk Manager jobs? Cities with the most It Helpdesk Manager job openings:
What are the most commonly searched types of It Helpdesk jobs? The most popular types of It Helpdesk jobs are:
What states have the most It Helpdesk Manager jobs? States with the most job openings for It Helpdesk Manager jobs include:
IT Helpdesk

IT Helpdesk

NTT DATA Services

Washington, DC • On-site, Remote

$75K - $113K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago


NTT Data rating

7.4

Company rating: 7.4 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

107th of 210 rated it services


Job description

Req ID: 380821 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Helpdesk to join our team in Washington, District of Columbia (US-DC), United States (US).

Job Summary:

  • Apply knowledge of computer science principles, information management principles, automated data processing functions, information technology engineering, hardware and software systems' structures and operation, and computer programming languages and techniques to solve problems.
  • Tasks may include analysis of systems, programs, and/or planning activities.

Basic Qualifications:

  • Minimum 4 years of experience in engineering/science management, operations research analysis or financial/cost analysis.
  • Bachelor's degree in business or technical field.
  • Active Secret Clearance required.

Preferred Qualifications:

  • Knowledge of NAVSEA / Navy organization, stakeholders, and policies.
  • Knowledge of DoD/Navy program management, Government technical management, or Industry business management
  • Experience supporting the US Navy or active-duty Navy experience.
  • Bachelor's degree in a technology field.
  • Strong communication skills
  • Possesses analytical and problem-solving skills for both technical and business-related matters.

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $75,372 - $113,058. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.


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About NTT DATA

Sourced by ZipRecruiter

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967