IT Helpdesk Manager
Long Beach, CA · On-site
They are seeking an experienced IT Helpdesk Manager to lead their Long Beach helpdesk team, focusing on team development, operational excellence, and process improvement. Responsibilities : • ...
IT Helpdesk Manager
Long Beach, CA · On-site
They are seeking an experienced IT Helpdesk Manager to lead their Long Beach helpdesk team, focusing on team development, operational excellence, and process improvement. Responsibilities : • ...
IT Helpdesk Manager
Lakewood, NJ · On-site
$90K - $110K/yr
IT Helpdesk/Pod Manager Why Digacore? We're a fast-paced, people-first MSP with: * Real career growth * Autonomy to own projects and make decisions * A collaborative culture (we back each other up ...
IT Helpdesk Manager
Lakewood, NJ · On-site
$90K - $110K/yr
IT Helpdesk/Pod Manager Why Digacore? We're a fast-paced, people-first MSP with: * Real career growth * Autonomy to own projects and make decisions * A collaborative culture (we back each other up ...
IT Helpdesk Manager
Long Beach, CA · On-site
They are looking for an experienced IT Helpdesk Manager to lead their Long Beach helpdesk team, providing hands-on leadership and developing a culture of accountability and continuous improvement.
IT Helpdesk Manager
Long Beach, CA · On-site
They are looking for an experienced IT Helpdesk Manager to lead their Long Beach helpdesk team, providing hands-on leadership and developing a culture of accountability and continuous improvement.
We are seeking a full-time IT Helpdesk Technician to join our team at the Broadway building location. Monday - Friday; occasional evenings or weekends may be required This position is in-person on ...
We are seeking a full-time IT Helpdesk Technician to join our team at the Broadway building location. Monday - Friday; occasional evenings or weekends may be required This position is in-person on ...
IT Helpdesk Technician
Missoula, MT · On-site
We are seeking a full-time IT Helpdesk Technician to join our team at the Broadway building location. Monday - Friday; occasional evenings or weekends may be required This position is in-person on ...
IT Helpdesk Technician
Missoula, MT · On-site
We are seeking a full-time IT Helpdesk Technician to join our team at the Broadway building location. Monday - Friday; occasional evenings or weekends may be required This position is in-person on ...
We are looking for an enthusiastic and motivated Desktop Support Specialist to join our IT team. ... Hands-on experience managing on-premises Active Directory, Azure Active Directory (Microsoft Entra ...
We are looking for an enthusiastic and motivated Desktop Support Specialist to join our IT team. ... Hands-on experience managing on-premises Active Directory, Azure Active Directory (Microsoft Entra ...
IT Helpdesk
Kokomo, IN · On-site
Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ... Security application management * Windows and printer issue solving skill * Server and Network ...
IT Helpdesk
Kokomo, IN · On-site
Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ... Security application management * Windows and printer issue solving skill * Server and Network ...
The IT Help Desk role involves providing technical support for software, hardware, and network ... problem management techniques to resolve issues. • Adhere to the established standards and ...
The IT Help Desk role involves providing technical support for software, hardware, and network ... problem management techniques to resolve issues. • Adhere to the established standards and ...
IT Helpdesk Support
$17 - $25/hr
Follow IT service management (ITSM) best practices, including incident management, problem management, and change management. Requirements: * Proven experience as an IT Helpdesk Support or similar ...
IT Helpdesk Support
$17 - $25/hr
Follow IT service management (ITSM) best practices, including incident management, problem management, and change management. Requirements: * Proven experience as an IT Helpdesk Support or similar ...
In addition to the IT Helpdesk Operator I duties, the IT HelpDesk Operator II has a higher level of ... Manages and maintains IT asset inventory. Performs IT Operations purchasing duties. Learns ...
In addition to the IT Helpdesk Operator I duties, the IT HelpDesk Operator II has a higher level of ... Manages and maintains IT asset inventory. Performs IT Operations purchasing duties. Learns ...
JSSA IT Helpdesk
Ridgecrest, CA · On-site
$45K - $65K/yr
Salary Range: $45,427 - $65,100 Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs. Essential Job Function: Answering helpdesk calls and ensuring they are ...
JSSA IT Helpdesk
Ridgecrest, CA · On-site
$45K - $65K/yr
Salary Range: $45,427 - $65,100 Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs. Essential Job Function: Answering helpdesk calls and ensuring they are ...
IT Helpdesk Analyst
Conyers, GA · On-site
$20/hr
#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 ... to Senior level management. External customer support ranges from general website support ...
Quick apply
IT Helpdesk Analyst
Conyers, GA · On-site
$20/hr
#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 ... to Senior level management. External customer support ranges from general website support ...
IT Helpdesk Technologist
Dallas, TX · On-site
Arthur Lawrence is looking for a IT Helpdesk Technologist one of our clients in Dallas, TX. Please ... Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business ...
New
IT Helpdesk Technologist
Dallas, TX · On-site
Arthur Lawrence is looking for a IT Helpdesk Technologist one of our clients in Dallas, TX. Please ... Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business ...
New
IT Helpdesk Technician
Dunnville, KY · On-site
The IT Helpdesk Technician plays a critical role in ensuring the smooth operation of an ... Manage Microsoft Exchange Online, SharePoint, and Azure cloud services. * Correct issues with ...
IT Helpdesk Technician
Dunnville, KY · On-site
The IT Helpdesk Technician plays a critical role in ensuring the smooth operation of an ... Manage Microsoft Exchange Online, SharePoint, and Azure cloud services. * Correct issues with ...
Communicate effectively with all levels of management and staff, both technical and non-technical ... Potential participation in on-call rotation As a IT Helpdesk Support Technician, you will:
Communicate effectively with all levels of management and staff, both technical and non-technical ... Potential participation in on-call rotation As a IT Helpdesk Support Technician, you will:
The IT Helpdesk Technician provides technical support and assistance to end-users regarding ... Manage user accounts, permissions, and access controls in Active Directory and other systems.
The IT Helpdesk Technician provides technical support and assistance to end-users regarding ... Manage user accounts, permissions, and access controls in Active Directory and other systems.
IT - Helpdesk Engineer
Miami, FL · On-site
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers and internal IT organizations worldwide. The IT - Helpdesk Engineer will ...
IT - Helpdesk Engineer
Miami, FL · On-site
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers and internal IT organizations worldwide. The IT - Helpdesk Engineer will ...
IT Helpdesk Technician
Lehighton, PA · On-site
We currently have an opening for a full-time, year-round IT Helpdesk Technician. POSITION GOAL You will be the first line of defense for our users, providing efficient and friendly support across a ...
IT Helpdesk Technician
Lehighton, PA · On-site
We currently have an opening for a full-time, year-round IT Helpdesk Technician. POSITION GOAL You will be the first line of defense for our users, providing efficient and friendly support across a ...
IT Helpdesk Specialist
Cambridge, MA · On-site
MORSE is seeking a versatile IT Helpdesk / Cybersecurity Specialist to provide frontline technical ... Familiarity with system administration (account management, servers, virtualization, patching)
New
IT Helpdesk Specialist
Cambridge, MA · On-site
MORSE is seeking a versatile IT Helpdesk / Cybersecurity Specialist to provide frontline technical ... Familiarity with system administration (account management, servers, virtualization, patching)
New
... team manage increased ticket volume during a high\-demand period. \n \n \n \n \n \n Key ... IT helpdesk or technical support preferred. \n \n \n Familiarity with Tier 1 and Tier 2 support ...
... team manage increased ticket volume during a high\-demand period. \n \n \n \n \n \n Key ... IT helpdesk or technical support preferred. \n \n \n Familiarity with Tier 1 and Tier 2 support ...
It Helpdesk Manager information
See salary details
$37.5K - $45.4K
1% of jobs
$45.4K - $53.3K
6% of jobs
$53.3K - $61.2K
8% of jobs
$67K is the 25th percentile. Wages below this are outliers.
$61.2K - $69.1K
13% of jobs
$69.1K - $77K
14% of jobs
The median wage is $80.8K / yr.
$77K - $85K
17% of jobs
$85K - $92.9K
13% of jobs
$96.1K is the 75th percentile. Wages above this are outliers.
$92.9K - $100.8K
8% of jobs
$100.8K - $108.7K
7% of jobs
$108.7K - $116.6K
7% of jobs
$116.6K - $124.5K
5% of jobs
$37.5K
$83.8K
$124.5K
How much do it helpdesk manager jobs pay per year?
As of Jun 6, 2026, the average yearly pay for it helpdesk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.
How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?
As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.
What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?
To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.
What is the difference between It Helpdesk Manager vs It Support Specialist?
| Aspect | It Helpdesk Manager | It Support Specialist |
|---|---|---|
| Certifications | ITIL, CompTIA A+, Network+ | CompTIA A+, Microsoft Certified |
| Work Environment | Supervises helpdesk team, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | IT departments across industries, corporate helpdesks | Helpdesk and support centers, IT service providers |
The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.
What are IT Helpdesk Managers?
IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
More about It Helpdesk Manager jobs
What cities are hiring for It Helpdesk Manager jobs? Cities with the most It Helpdesk Manager job openings:
What are the most commonly searched types of It Helpdesk jobs? The most popular types of It Helpdesk jobs are:
What states have the most It Helpdesk Manager jobs? States with the most job openings for It Helpdesk Manager jobs include:
What job categories do people searching It Helpdesk Manager jobs look for? The top searched job categories for It Helpdesk Manager jobs are:
Full-time
Posted 16 days ago
Job description
Job Summary:
True Anomaly is a company focused on delivering decisive capabilities for space superiority. They are seeking an experienced IT Helpdesk Manager to lead their Long Beach helpdesk team, focusing on team development, operational excellence, and process improvement.
Responsibilities:
• Directly lead and develop a small Long Beach helpdesk team, including an experienced specialist and a newly onboarded technician
• Build a team culture of accountability, ownership, and continuous improvement
• Conduct regular 1-on-1s, performance reviews, and genuine career development conversations
• Manage workload balancing, on-call rotation, and coverage planning
• Coordinate with the Denver Helpdesk Manager for consistent cross-site service delivery
• Own tier 1 SLA compliance and service quality for the Long Beach office
• Triage and assign incoming tickets for optimal resolution
• Escalate appropriately to IT Infrastructure Engineering when needed
• Ensure the knowledge base and runbooks are maintained, current, and actually used
• Drive first contact resolution rates and user satisfaction
• Identify systemic issues in ticket trends and build solutions, not workarounds
• Partner with the Enterprise Applications Engineer to automate manual workflows
• Build out standard operating procedures for the team's most common work
• Develop specialty tracks so each technician builds real depth, not just breadth
• Champion self-service tooling to improve the employee experience
• Deliver weekly metrics and insights to the Director of IT
• Communicate service disruptions and incidents clearly to stakeholders
• Participate in IT leadership team meetings, primarily via video with Denver
• Represent Long Beach helpdesk in cross-functional projects
Qualifications:
Required:
• 5+ years in a technical support or helpdesk environment
• 2+ years managing technical teams, ideally in a high-growth or startup context
• A genuine player-coach mindset; you're comfortable leading and still comfortable getting your hands dirty
• Experience with Jira Service Management or a comparable ticketing platform
• Solid working knowledge of Windows and macOS support, cloud identity platforms (Okta, Google Workspace, Microsoft 365), hardware lifecycle management, and remote support tooling
• Strong instincts for prioritization and process; you don't just put out fires, you figure out why they started
• Clear, proactive communicator who can bridge a satellite office to a distributed IT team
Preferred:
• Experience in aerospace, defense, or a regulated industry
• Familiarity with specialized engineering tools (PLM, CAD, or similar)
• ITIL Foundation or equivalent
Company:
True Anomaly develops space security technologies, including spacecraft, software platforms, and mission systems for orbital operations. Founded in 2022, the company is headquartered in Centennial, USA, with a team of 201-500 employees. The company is currently Growth Stage.
True Anomaly is a company focused on delivering decisive capabilities for space superiority. They are seeking an experienced IT Helpdesk Manager to lead their Long Beach helpdesk team, focusing on team development, operational excellence, and process improvement.
Responsibilities:
• Directly lead and develop a small Long Beach helpdesk team, including an experienced specialist and a newly onboarded technician
• Build a team culture of accountability, ownership, and continuous improvement
• Conduct regular 1-on-1s, performance reviews, and genuine career development conversations
• Manage workload balancing, on-call rotation, and coverage planning
• Coordinate with the Denver Helpdesk Manager for consistent cross-site service delivery
• Own tier 1 SLA compliance and service quality for the Long Beach office
• Triage and assign incoming tickets for optimal resolution
• Escalate appropriately to IT Infrastructure Engineering when needed
• Ensure the knowledge base and runbooks are maintained, current, and actually used
• Drive first contact resolution rates and user satisfaction
• Identify systemic issues in ticket trends and build solutions, not workarounds
• Partner with the Enterprise Applications Engineer to automate manual workflows
• Build out standard operating procedures for the team's most common work
• Develop specialty tracks so each technician builds real depth, not just breadth
• Champion self-service tooling to improve the employee experience
• Deliver weekly metrics and insights to the Director of IT
• Communicate service disruptions and incidents clearly to stakeholders
• Participate in IT leadership team meetings, primarily via video with Denver
• Represent Long Beach helpdesk in cross-functional projects
Qualifications:
Required:
• 5+ years in a technical support or helpdesk environment
• 2+ years managing technical teams, ideally in a high-growth or startup context
• A genuine player-coach mindset; you're comfortable leading and still comfortable getting your hands dirty
• Experience with Jira Service Management or a comparable ticketing platform
• Solid working knowledge of Windows and macOS support, cloud identity platforms (Okta, Google Workspace, Microsoft 365), hardware lifecycle management, and remote support tooling
• Strong instincts for prioritization and process; you don't just put out fires, you figure out why they started
• Clear, proactive communicator who can bridge a satellite office to a distributed IT team
Preferred:
• Experience in aerospace, defense, or a regulated industry
• Familiarity with specialized engineering tools (PLM, CAD, or similar)
• ITIL Foundation or equivalent
Company:
True Anomaly develops space security technologies, including spacecraft, software platforms, and mission systems for orbital operations. Founded in 2022, the company is headquartered in Centennial, USA, with a team of 201-500 employees. The company is currently Growth Stage.
About True Anomaly
Sourced by ZipRecruiter
Company size
11 - 50 Employees
Headquarters location
Colorado Springs, CO, US
Year founded
2022