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It Helpdesk Manager Jobs (NOW HIRING)

True Anomaly

IT Helpdesk Manager

Long Beach, CA · On-site

They are seeking an experienced IT Helpdesk Manager to lead their Long Beach helpdesk team, focusing on team development, operational excellence, and process improvement. Responsibilities : • ...

True Anomaly

IT Helpdesk Manager

Denver, CO · On-site

They are seeking an experienced IT Helpdesk Manager to lead their helpdesk team in Denver, focusing on team development, service delivery, and process improvement. Responsibilities : • Lead and ...

True Anomaly

IT Helpdesk Manager

Long Beach, CA · On-site

They are looking for an experienced IT Helpdesk Manager to lead their Long Beach helpdesk team, providing hands-on leadership and developing a culture of accountability and continuous improvement.

N2 Services Inc

IT Support Analyst

Rochester, NY

Oversees tasks as directed by the IT HelpDesk Manager. Installs hardware and peripheral computer components. Supports and maintains network equipment. Monitors business critical systems and takes ...

STI

Helpdesk Manager - Durham, NC

Durham, NC · On-site

The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. This role is responsible for managing day-to-day ...

Paper Converting Machine

IT Helpdesk

Dallas, TX · On-site

Utilize KACE to support the service desk environment and lead KACE system management * Identify ... IT automation and self-service options * Provide clear, customer-focused communication

Woongjin, Inc

IT Helpdesk

Kokomo, IN · On-site

Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ... Security application management * Windows and printer issue solving skill * Server and Network ...

Tarter USA

IT Helpdesk Technician

Dunnville, KY · On-site

Manage Microsoft Exchange Online, SharePoint, and Azure cloud services. * Correct issues with ... The IT Helpdesk Technician utilizes strong problem-solving skills daily to identify and resolve a ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 ... to Senior level management. External customer support ranges from general website support ...

Hamilton & Miller, PA

IT Helpdesk Technician

Miami, FL · On-site

This role manages user support requests, coordinates IT service delivery, maintains hardware and ... Respond to and resolve helpdesk tickets, support requests, and technology-related issues in a ...

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It Helpdesk Manager information

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$37.5K

$83.8K

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How much do it helpdesk manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for it helpdesk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
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It Helpdesk Manager jobs near you
IT Helpdesk Manager

IT Helpdesk Manager

Digacore Technology Consulting

Lakewood, NJ • On-site

$90K - $110K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 2 days ago

Job description

IT Helpdesk/Pod Manager
Why Digacore?
We're a fast-paced, people-first MSP with:
  • Real career growth
  • Autonomy to own projects and make decisions
  • A collaborative culture (we back each other up, no egos)

About the Role:
We're looking for a strong people leader who thrives on building and supporting high-performing teams. In this role, you'll oversee a pod consisting of technicians of various skillsets, ensuring they have the guidance, resources, and support needed to drive success within their pod. You'll remove roadblocks, reinforce priorities, and help standardize best practices within your team while maintaining a people-first approach. This role blends leadership, operational oversight, and strategic support to keep their pod aligned, empowered, and performing at a high level.
What You'll Do:
  • Lead and mentor technicians within their designated pod by promoting teamwork, accountability, and strong communication; serve as the primary point of contact and delegate tasks as needed.
  • Ensure that their respective pod is properly staffed and resourced by managing coverage for PTO/OOO, volume spikes, queue calls, and on-call schedules, and by coordinating technical resources with other pod leads/pod managers.
  • Train and develop technicians within their designated pod through ongoing coaching and formal training across tools and processes, including BrightGauge, Nilear, ticket reviews, queue call management, and ticket-taking best practices.
  • Monitor day-to-day operational and performance metrics for their pod -including ticket volume, response and resolution times, escalations, CSAT, queue SLAs, and call volumes-and identify trends or risks impacting service quality.
  • Document feedback, challenges, and action items from weekly L10 meetings; escalate critical or out-of-scope issues and unhealthy trends to the Service Manager.
  • Ensure technicians adhere to Digacore policies, maintain accurate timesheets, and follow established processes; identify process gaps and collaborate with the Service Manager on improvements.
  • Keep the Service Manager informed of recurring issues, staffing or resource concerns, and any major changes impacting the Service Team.

What You Bring:
  • 3+ years of experience in a Managed Service Provider (MSP) or high-volume IT support environment
  • Prior people-management or team-lead experience, with the ability to mentor, delegate, and hold others accountable
  • Strong technical background with Windows Servers, Microsoft 365, Azure infrastructure and virtual networks, networking fundamentals, and experience working within ConnectWise
  • Clear, confident communicator with the ability to work cross-functionally and escalate issues appropriately
  • Strong problem-solving and decision-making skills in fast-paced, client-facing environments
  • Highly organized with strong documentation habits and attention to detail

Compensation: $90,000-$110,000 Annually
Perks & Benefits:
  • Nationwide medical insurance.
  • Dental insurance.
  • Life insurance gifted to all employees.
  • Long-term disability insurance gifted to all employees.
  • FSA and HSA options.
  • 401k match
  • Generous paid time off.
  • Mental health days
  • $500 sign on bonus
  • Paid certification assistance

We are an Equal Opportunity Employer!

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