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It Helpdesk Manager Jobs (NOW HIRING)

Xpert Technologies

IT Helpdesk Hero

Troy, MI

We're an IT and cybersecurity managed service provider. That means we're trusted with our clients ... If you don't just "tolerate" people but genuinely love them - if helping someone through their tech ...

ManTech International

IT Helpdesk Specialist

Herndon, VA · On-site

MANTECH seeks a motivated, career and customer-oriented IT Helpdesk Specialist (Executive Support ... Experience with Mobile Device Management (MDM) platforms like JAMF, Intune, or similar. * Excellent ...

Rx Technology

IT Helpdesk Dispatch

San Antonio, TX · On-site

$37K - $43K/yr

Responsible for managing incoming service requests, prioritizing tickets, and dispatching technical ... Help Desk team to meet SLA targets. Escalate complex issues to senior technical staff when ...

Impact Business Technology

Be Seen First

IT Helpdesk Technician - Level I

Phoenix, AZ · On-site

$45K - $55K/yr

We are seeking an IT Helpdesk Technician - Level I to join our team! You will resolve computer ... Perform scheduled and preventative maintenance for our clients including patch management, AV scans ...

K2 Space

IT Helpdesk Technician

Los Angeles, CA

$28 - $43/hr

As our IT Technician, you're the boots-on-the-ground force that keeps our physical technology ... Work with IT Leadership to build out and deploy an asset management system for current and future ...

K2 Space

IT Helpdesk Technician

Los Angeles, CA

$28 - $43/hr

As our IT Technician, you're the boots-on-the-ground force that keeps our physical technology ... Work with IT Leadership to build out and deploy an asset management system for current and future ...

Larkin Community Hospital

IT Helpdesk Clerk

Miami, FL · On-site

Answer and direct incoming IT support calls and emails. * Create and manage service cases in the ticketing system. * Provide basic troubleshooting for common IT issues (e.g., password resets ...

Soka

Student - IT Helpdesk Technician

Stuart, FL

The Student IT Helpdesk Technician supports campus technology services while developing practical technical and professional skills that reflect Soka University of America's mission to foster a ...

UVS Infotech

IT Help Desk Manager

Bethesda, MD · Hybrid

... IT helpdesk technicians, establishes service level standards, implements best-practice processes ... Lead, mentor, and manage the IT Help Desk team, including performance management, scheduling ...

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All JobsIt Helpdesk Manager Jobs

It Helpdesk Manager information

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$37.5K

$83.8K

$124.5K

How much do it helpdesk manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for it helpdesk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
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It Helpdesk Manager jobs near you

IT Helpdesk Technician

Mercedes-Benz of Palm Beach

West Palm Beach, FL • On-site

$50K - $60K/yr

Other

Medical, Dental, Retirement, PTO

Posted 14 days ago

Job description

At New Country, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.
 
Benefits
  • Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Family owned and operated
  • Long term job security
Responsibilities
  • Support a group of automotive dealerships in the greater Capital District.
  • Support, maintain and implement Microsoft Windows workstations, clients and printers
  • Support, maintain and implement Microsoft Windows servers to provide the following services: Exchange, File services, Print services, Network services (DHCP, AD, DNS)
  • Documents, report, track and resolve incidents in the Help Desk software
  • Maintains central source of information enabling Help Desk Technicians to rectify issues with minimal disruption to business
  • Provide Help Desk presence during normal business hours. Provide remote Help Desk coverage one full Saturday per month in rotation with other IT staff (every 3 weeks)
  • Coordinate and provide 1st and 2nd level support for addressing new and open issues
  • Interface with automobile manufacturer IT support to resolve open issues
  • Regular schedule M-F, 8AM-5PM, after hours and weekend work as needed
  • Additional responsibilities as assigned by IT Director
Qualifications
  • Valid Driver’s License
  • One year Helpdesk experience (preferred)
  • Excellent customer service, communication, and time management skills
  • Ability to quickly adapt to changing project requirements
  • Must possess ability to manage multiple projects concurrently
  • Strong knowledge of Windows Server 2008 and newer server technologies, Active Directory, Group Policy and Microsoft Exchange
  • Expert technical knowledge of MS Office, Windows 7/8/10, workstation (laptop/desktop)
  • Working knowledge of TCP/IP based LAN and WAN technologies and basic working knowledge of Cisco networking equipment & configuration
  • Must be a United States citizen with a valid driver's license and clean driving record
  • Must be willing to travel on a daily basis between locations
 
Compensation Range: $50,000 - $60,000 per year
 
 
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

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