The IT Help Desk Support Specialist II serves as a primary point of contact for technology support ... Support user account administration and access management * Assist with workstation deployments ...
The IT Help Desk Support Specialist II serves as a primary point of contact for technology support ... Support user account administration and access management * Assist with workstation deployments ...
IT Helpdesk Administrator II
Jacksonville, FL · On-site
$65K - $75K/yr
FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our ... Manage large scale wireless infrastructure ensuring optimal performance in a fast-paced warehouse ...
IT Helpdesk Administrator II
Jacksonville, FL · On-site
$65K - $75K/yr
FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our ... Manage large scale wireless infrastructure ensuring optimal performance in a fast-paced warehouse ...
IT Help Desk Specialist
Brattleboro, VT · On-site
$20 - $30/hr
The IT Helpdesk Level 2 Technician will be the first point of contact for support requests submitted through the IT Helpdesk System. This position requires strong technical and people skills and is ...
IT Help Desk Specialist
Brattleboro, VT · On-site
$20 - $30/hr
The IT Helpdesk Level 2 Technician will be the first point of contact for support requests submitted through the IT Helpdesk System. This position requires strong technical and people skills and is ...
IT Help Desk Analyst
Franklin, TN · On-site
The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately ... Management of TUAU submissions and response, DQ cakes.com * Financial Data and Reporting - SPLH ...
Quick apply
IT Help Desk Analyst
Franklin, TN · On-site
The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately ... Management of TUAU submissions and response, DQ cakes.com * Financial Data and Reporting - SPLH ...
Helpdesk Manager
Doral, FL · On-site
The Helpdesk Manager will manage and supervise a team of systems support specialists, ensure that IT systems are running smoothly and efficiently, and that customers and employees receive timely and ...
Helpdesk Manager
Doral, FL · On-site
The Helpdesk Manager will manage and supervise a team of systems support specialists, ensure that IT systems are running smoothly and efficiently, and that customers and employees receive timely and ...
Oversees the day-to-day operations of CEHHS IT Helpdesk * Communicates with clients via email, telephone, or ticketing platform * Manages the procurement of computer hardware, software, and ...
Oversees the day-to-day operations of CEHHS IT Helpdesk * Communicates with clients via email, telephone, or ticketing platform * Manages the procurement of computer hardware, software, and ...
You'll spend your day troubleshooting hardware and software issues, responding to IT helpdesk ... Job Title: IT Help Desk Support Technician Reports To: IT Help Desk Manager Purpose: The purpose of ...
You'll spend your day troubleshooting hardware and software issues, responding to IT helpdesk ... Job Title: IT Help Desk Support Technician Reports To: IT Help Desk Manager Purpose: The purpose of ...
IT Help Desk Support
Morgantown, WV · On-site
$34K - $38K/yr
Description To see the full , please click the link below: IT Helpdesk Specialist Full-Time Careers at Gabe's Offer: * Flexible Schedules * Employee Discount and Assistance Program * Wide Range of ...
IT Help Desk Support
Morgantown, WV · On-site
$34K - $38K/yr
Description To see the full , please click the link below: IT Helpdesk Specialist Full-Time Careers at Gabe's Offer: * Flexible Schedules * Employee Discount and Assistance Program * Wide Range of ...
The Helpdesk Manager will manage and supervise a team of systems support specialists, ensure that IT systems are running smoothly and efficiently, and that customers and employees receive timely and ...
The Helpdesk Manager will manage and supervise a team of systems support specialists, ensure that IT systems are running smoothly and efficiently, and that customers and employees receive timely and ...
Enterprise IT Helpdesk Analyst
Westfield, IN · On-site
$19.75 - $26.75/hr
Perform account and access management tasks, including onboarding, offboarding, and permission ... Associate degree in Information Technology or related field preferred. License/Certification
Quick apply
Enterprise IT Helpdesk Analyst
Westfield, IN · On-site
$19.75 - $26.75/hr
Perform account and access management tasks, including onboarding, offboarding, and permission ... Associate degree in Information Technology or related field preferred. License/Certification
IT Helpdesk Technician (Fenway Health)
Boston, MA · On-site
$57K - $66K/yr
Manage and maintain Active Directory user accounts, groups, and permissions * Collaborate with ... other IT team members and CTC to identify and resolve complex issues * Configure and set up ...
Quick apply
IT Helpdesk Technician (Fenway Health)
Boston, MA · On-site
$57K - $66K/yr
Manage and maintain Active Directory user accounts, groups, and permissions * Collaborate with ... other IT team members and CTC to identify and resolve complex issues * Configure and set up ...
IT HELP DESK/ANALYST
Plover, WI · On-site
$40K - $55K/yr
We are seeking an onsite entry-level IT Helpdesk Analyst to join our team and provide technical ... Active Directory / user account management * PowerShell or scripting * VMware or virtualization ...
Quick apply
IT HELP DESK/ANALYST
Plover, WI · On-site
$40K - $55K/yr
We are seeking an onsite entry-level IT Helpdesk Analyst to join our team and provide technical ... Active Directory / user account management * PowerShell or scripting * VMware or virtualization ...
The IT Technician works closely with the IT Operations Manager and the IT Helpdesk Coordinator to deliver excellent customer service and maintain operational efficiency.Essential Duties and ...
The IT Technician works closely with the IT Operations Manager and the IT Helpdesk Coordinator to deliver excellent customer service and maintain operational efficiency.Essential Duties and ...
Helpdesk Manager
Alamosa, CO · On-site
$52K - $62K/yr
This position is responsible for the management of the CS helpdesk including oversight of all ... Minimum of 1 year professional work experience in an IT support-related field * Demonstrated ...
Helpdesk Manager
Alamosa, CO · On-site
$52K - $62K/yr
This position is responsible for the management of the CS helpdesk including oversight of all ... Minimum of 1 year professional work experience in an IT support-related field * Demonstrated ...
IT Help Desk Manager
Glenside, PA · Remote
$35 - $44/hr
Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date: Early July Duration: Contract to Hire Compensation Range: $35-44/hr W2 Benefits: Eligible for Health ...
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IT Help Desk Manager
Glenside, PA · Remote
$35 - $44/hr
Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date: Early July Duration: Contract to Hire Compensation Range: $35-44/hr W2 Benefits: Eligible for Health ...
IT Manager - Ouachita Market
$76K - $94K/yr
Ouachita Parish - West Monroe, Monroe We are looking for a skilled IT Manger who will assist in ... were IT Helpdesk) * At least an Associate's Degree in an accredited IT-related field of study
IT Manager - Ouachita Market
$76K - $94K/yr
Ouachita Parish - West Monroe, Monroe We are looking for a skilled IT Manger who will assist in ... were IT Helpdesk) * At least an Associate's Degree in an accredited IT-related field of study
IT Service Desk Manager
Houston, TX · On-site
The primary responsibility of the IT Service Desk Manager is to lead the day-to-day operation of the IT Helpdesk as Talos Energy's first line of support for technology incidents and work requests.
IT Service Desk Manager
Houston, TX · On-site
The primary responsibility of the IT Service Desk Manager is to lead the day-to-day operation of the IT Helpdesk as Talos Energy's first line of support for technology incidents and work requests.
Helpdesk Manager
Washington, DC · On-site
The Helpdesk Manager position is responsible for delivering our IT managed services to a client account with the support of a cross-functional team. Although technical capabilities are necessary ...
Helpdesk Manager
Washington, DC · On-site
The Helpdesk Manager position is responsible for delivering our IT managed services to a client account with the support of a cross-functional team. Although technical capabilities are necessary ...
IT Service Desk Manager
Denton, TX · On-site
$51K/yr
Title: IT Service Desk Manager Employee Classification: IT Service Desk Manager Campus: University ... The Helpdesk Manager leads daily helpdesk operations, ensuring timely and effective resolution of ...
IT Service Desk Manager
Denton, TX · On-site
$51K/yr
Title: IT Service Desk Manager Employee Classification: IT Service Desk Manager Campus: University ... The Helpdesk Manager leads daily helpdesk operations, ensuring timely and effective resolution of ...
IT Manager
Austin, TX · On-site
$85K - $115K/hr
This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...
Quick apply
IT Manager
Austin, TX · On-site
$85K - $115K/hr
This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...
It Helpdesk Manager information
See salary details
$37.5K - $45.4K
1% of jobs
$45.4K - $53.3K
6% of jobs
$53.3K - $61.2K
8% of jobs
$67K is the 25th percentile. Wages below this are outliers.
$61.2K - $69.1K
13% of jobs
$69.1K - $77K
14% of jobs
The median wage is $80.8K / yr.
$77K - $85K
17% of jobs
$85K - $92.9K
13% of jobs
$96.1K is the 75th percentile. Wages above this are outliers.
$92.9K - $100.8K
8% of jobs
$100.8K - $108.7K
7% of jobs
$108.7K - $116.6K
7% of jobs
$116.6K - $124.5K
5% of jobs
$37.5K
$83.8K
$124.5K
How much do it helpdesk manager jobs pay per year?
As of Jul 21, 2026, the average yearly pay for it helpdesk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.
How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?
As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.
What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?
To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.
What is the difference between It Helpdesk Manager vs It Support Specialist?
| Aspect | It Helpdesk Manager | It Support Specialist |
|---|---|---|
| Certifications | ITIL, CompTIA A+, Network+ | CompTIA A+, Microsoft Certified |
| Work Environment | Supervises helpdesk team, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | IT departments across industries, corporate helpdesks | Helpdesk and support centers, IT service providers |
The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.
What are IT Helpdesk Managers?
IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
More about It Helpdesk Manager jobs
What cities are hiring for It Helpdesk Manager jobs? Cities with the most It Helpdesk Manager job openings:
What are the most commonly searched types of It Helpdesk jobs? The most popular types of It Helpdesk jobs are:
What states have the most It Helpdesk Manager jobs? States with the most job openings for It Helpdesk Manager jobs include:
What job categories do people searching It Helpdesk Manager jobs look for? The top searched job categories for It Helpdesk Manager jobs are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 9 days ago
Asbury Automotive rating
6.1
Based on 84 frontline employees who took The Breakroom Quiz
99th of 146 rated car dealerships
Job description
About Asbury
Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
The IT Help Desk Support Specialist II serves as a primary point of contact for technology support across the organization. This role provides technical assistance to end users by resolving issues submitted through our ticketing system and supporting employees via phone, remote support, and other communication channels.
The ideal candidate has strong troubleshooting skills, excellent customer service abilities, and previous experience supporting users in a fast-paced business environment.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Career Growth Opportunity
This is a mid-level position designed for professionals who want to continue building their IT careers. Successful candidates will have opportunities to expand their technical expertise and pursue advancement within Asbury's growing IT organization, including paths into:
Pay and Recognition:
Insurance / Retirement:
Learning, Tuition Assistance and Career Development:
Professional growth and development opportunities Additional advantages:
INDOTHER
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
The IT Help Desk Support Specialist II serves as a primary point of contact for technology support across the organization. This role provides technical assistance to end users by resolving issues submitted through our ticketing system and supporting employees via phone, remote support, and other communication channels.
The ideal candidate has strong troubleshooting skills, excellent customer service abilities, and previous experience supporting users in a fast-paced business environment.
Key Responsibilities
- Respond to and resolve IT support tickets submitted through the help desk platform
- Provide technical support over the phone and through remote assistance tools
- Troubleshoot hardware, software, network, and application issues
- Escalate complex issues to appropriate IT teams when necessary
- Document troubleshooting steps and resolutions within the ticketing system
- Support user account administration and access management
- Assist with workstation deployments, upgrades, and technology rollouts
- Maintain a high level of customer service and professionalism
- Follow established service level agreements (SLAs) and support procedures
- Participate in ongoing IT projects and process improvements
Required Qualifications
- Minimum 3 years of professional IT support or Help Desk experience
- Strong troubleshooting and problem-solving skills
- Experience supporting Windows environments, Microsoft 365, and common business applications
- Experience working with ticket management systems
- Excellent verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong customer service mindset and attention to detail
Preferred Qualifications
- Previous IT experience supporting an automotive dealership group or automotive retail organization
- Experience with Tekion dealership management systems
- Familiarity with dealership technology platforms and workflows (CDK, R&R - Reynolds & Reynolds, Cox Automotive,).
- Experience supporting enterprise applications and remote users
- Technical certifications (CompTIA, Microsoft, ITIL, etc.) are a plus
Career Growth Opportunity
This is a mid-level position designed for professionals who want to continue building their IT careers. Successful candidates will have opportunities to expand their technical expertise and pursue advancement within Asbury's growing IT organization, including paths into:
- Systems Administration
- Network Engineering
- Cybersecurity
- Cloud Technologies
- IT Operations
- Application Support
- IT Leadership
Pay and Recognition:
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team member's eligible)
Insurance / Retirement:
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
Learning, Tuition Assistance and Career Development:
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities Additional advantages:
- Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Aggressive Employee referral program with bonus opportunities
INDOTHER
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
What Asbury Automotive employees say
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Benefits
Hours and flexibility
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Get the full story on Breakroom
About Asbury Automotive
Sourced by ZipRecruiter
Asbury Automotive Group, based in Duluth, GA, US, is an eminent player in the automotive industry. Founded in 1995, it has evolved into one of the largest automotive retail and service companies in the US as featured on their website, asburyauto.com. Specializing in automotive dealership and related services, the company’s product line ranges across an extensive array of new and used vehicles, offering vehicle financing and insurance, as well as parts and service. Their mission is centered on enhancing the car ownership experience through a strategic blend of best-in-class results, operational excellence, and superior customer satisfaction.
Industry
Automobile dealers
Company size
10,000+ Employees
Headquarters location
Duluth, GA, US
Year founded
1995