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It Helpdesk Manager Jobs (NOW HIRING)

Synchronicity, Inc.

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IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

... help desk or IT support roles. · Strong troubleshooting skills and knowledge of Windows, macOS ... manage multiple tasks and adapt in a fast-paced environment · Understanding of issue ...

Meow Wolf

IT Helpdesk Engineer

California, MD · On-site

$35.25/hr

If this all sounds like YOU, read on.... IT Helpdesk Engineer Job Disclosures: Location: (On-site ... Experience with backup solutions, managed antivirus, copiers, SaaS apps, MDM, and technical ...

The E Group

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IT Helpdesk Technician

Birmingham, AL · On-site

$23 - $29.50/hr

Thorough knowledge of information technologies and an understanding of infrastructure and ... Ability to manage multiple tasks and multiple priorities * Ability to make decisions with little or ...

Mapei

IT Helpdesk Technician

Deerfield Beach, FL · On-site

As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...

Wilen

IT Helpdesk Support Technician

Melville, NY · On-site

$22 - $26/hr

We are looking for an IT Helpdesk Support Technician to provide daily support within our ... All lawful directives of your supervisor or a member of Company management. * Provide technical ...

New

Impact Business Technology

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IT Helpdesk Technician - Weekend Coverage

Newtown, CT · Remote

$55K - $65K/yr

We are seeking an IT Helpdesk Technician to join our team to cover weekend shifts! You will resolve ... Perform scheduled and preventative maintenance for our clients including patch management, AV scans ...

New

Somatus, Inc.

IT Helpdesk Specialist 1

Mclean, VA · On-site

$25.96 - $28.85/hr

The IT Help Desk Specialist I provides first-line technical support to Somatus employees across the ... Familiarity with ServiceNow, Jira Service Management, or similar ticketing platforms * Familiarity ...

JVS Boston

IT Helpdesk Support Specialist

Boston, MA

$65K - $70K/yr

Verkada: user access management, camera/system connectivity. * Microsoft Teams: meetings ... helpdesk, desktop, or IT support. * Proficiency with Windows 10/11 and the Microsoft 365 suite.

Prosum

Manager of Helpdesk

San Mateo, CA

Company Description Our client is is seeking a dynamic, experienced Helpdesk Manager to provide critical leadership and overall enterprise IT support knowledge to a business critical, growing ...

TriOptus LLC

IT helpdesk analyst

Plano, TX · On-site

We are looking for up to 10 candidates for this group. We will be using Hireflix for 1st round interviews as a virtual interview, then those we'd like to continue the process with we'll conduct 2nd ...

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It Helpdesk Manager information

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$37.5K

$83.8K

$124.5K

How much do it helpdesk manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for it helpdesk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
More about It Helpdesk Manager jobs
What cities are hiring for It Helpdesk Manager jobs? Cities with the most It Helpdesk Manager job openings:
What are the most commonly searched types of It Helpdesk jobs? The most popular types of It Helpdesk jobs are:
What states have the most It Helpdesk Manager jobs? States with the most job openings for It Helpdesk Manager jobs include:
What job categories do people searching It Helpdesk Manager jobs look for? The top searched job categories for It Helpdesk Manager jobs are:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in the United States as of July 2026, with employment types broken down into 33% Locum Tenens, 57% Full Time, 4% Part Time, 2% Contract, and 4% Summer. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.
IT Helpdesk Technician

IT Helpdesk Technician

Synchronicity, Inc.

Bloomington, MN • On-site

$37K - $54K/yr

Full-time

Medical, Retirement, PTO

Posted 6 days ago

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Job description

Job Summary

We are seeking a motivated and customer-oriented Help Desk Technician to provide technical support and assistance to end users. In this role, you will be responsible for diagnosing and resolving hardware, software, and network-related issues while ensuring timely service and a high level of customer satisfaction. The ideal candidate is detail-oriented, adaptable, and committed to delivering excellent technical support in a fast-paced environment.

Key Responsibilities

·         Respond promptly to user inquiries via phone, email, or ticketing system.

·         Diagnose and resolve hardware, software, and network connectivity issues.

·         Provide both remote and on-site support for desktops, laptops, mobile devices, and peripherals.

·         Accurately document support requests, troubleshooting steps, and resolutions in the ticketing system.

·         Collaborate with other IT team members to identify recurring issues and recommend process improvements.

·         Maintain up-to-date knowledge of company systems, applications, and security protocols.

·         Escalate complex issues when necessary and recommend proactive solutions to minimize future disruptions.

Required Skills & Qualifications

·         High school diploma or equivalent; Associate degree in Information Technology or related field preferred.

·         1–2 years of experience in help desk or IT support roles.

·         Strong troubleshooting skills and knowledge of Windows, macOS, and Microsoft Office 365.

·         Familiarity with basic networking concepts, VPN technologies, and remote access tools.

·         Excellent written and verbal communication skills

·         Strong customer service and relationship-building abilities, with the capacity to interact effectively with users and colleagues

·         Ability to manage multiple tasks and adapt in a fast-paced environment

·         Understanding of issue prioritization and escalation procedures.

·         Flexibility to work occasional evenings or weekends for scheduled maintenance or urgent support needs

Preferred Certifications

·         Microsoft Technology Associate (MTA) or similar certifications.

·         CompTIA A+ or Network+ is a plus.

Benefits

·         Competitive salary ($37,500–$54,000 annually or $18–$26 hourly) (based on Experience).

·         Health Insurance coverage

·         401(k) retirement plan

·         Paid time off (PTO)

·         Paid Holidays