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It Helpdesk Manager Jobs (NOW HIRING)

Vitron Manufacturing

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IT Helpdesk Technician

Phoenix, AZ · On-site

$50K - $59K/yr

The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end ... In addition to managing service requests and troubleshooting system problems, this role provides ...

The Farmer's Dog

IT Helpdesk Technician

New York, NY · On-site

We're looking for an IT Helpdesk Technician to help expand our internal IT capabilities and ensure ... You have experience managing a ticket queue in a helpdesk system (such as Jira, Zendesk, or ...

MORSE Corp

IT Helpdesk Specialist

Cambridge, MA · On-site

$60K - $100K/yr

MORSE is seeking a versatile IT Helpdesk / Cybersecurity Specialist to provide frontline technical ... Familiarity with system administration (account management, servers, virtualization, patching)

Somatus

IT Helpdesk Specialist 1

The IT Help Desk Specialist I provides first-line technical support to Somatus employees, ensuring ... management • Experience supporting corporate or executive-level users • Interest in ...

K2 Space

IT Helpdesk Technician

Los Angeles, CA · On-site

$28 - $43/hr

As our IT Technician, you're the boots-on-the-ground force that keeps our physical technology ... Work with IT Leadership to build out and deploy an asset management system for current and future ...

K2 Space

IT Helpdesk Technician

Los Angeles, CA

$28 - $43/hr

As our IT Technician, you're the boots-on-the-ground force that keeps our physical technology ... Work with IT Leadership to build out and deploy an asset management system for current and future ...

Larkin Community Hospital

IT Helpdesk Clerk

Miami, FL · On-site

Answer and direct incoming IT support calls and emails. * Create and manage service cases in the ticketing system. * Provide basic troubleshooting for common IT issues (e.g., password resets ...

Soka

Student - IT Helpdesk Technician

Stuart, FL

The Student IT Helpdesk Technician supports campus technology services while developing practical technical and professional skills that reflect Soka University of America's mission to foster a ...

Insight Global

IT Helpdesk Technician

Germantown, WI · On-site

$20/hr

We are seeking a Configuration Lab Technician to focus on the deployment of technology for various clients. This person will be supporting external clients to configure and reimage their devices. The ...

Prosum

Manager of Helpdesk

San Mateo, CA · On-site

Company Description Our client is is seeking a dynamic, experienced Helpdesk Manager to provide critical leadership and overall enterprise IT support knowledge to a business critical, growing ...

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It Helpdesk Manager information

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$37.5K

$83.8K

$124.5K

How much do it helpdesk manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for it helpdesk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
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It Helpdesk Manager jobs near you

IT Help Desk

EAGLE DISTRIBUTING OF MEMPHIS LLC

Memphis, TN • On-site

Full-time

Posted 5 days ago

Job description

The IT Helpdesk will assist in implementation of Eagle Distributing technology infrastructure. The IT Helpdesk will assist in all aspects of the technology infrastructure including network, storage, server, operating systems, and applications. Additionally, the IT Helpdesk may assist in security incidents, security threats, and disaster recovery operations. Must be able to climb and work from 12 to 15 ft ladders, lift weight of 20 LBS over their head, walk warehouse concrete floors and have excellent verbal and written communication.
The IT Helpdesk will support operations in the following areas:
  • Information System operations
  • Tier I level Helpdesk
  • Access Control and Authentication
  • Technology Infrastructure Monitoring and Reporting
  • Assist in Incident Response Operations

The IT Helpdesk may assist in maintaining, and aim to improve the following existing technology infrastructure elements:
  • ShoreTel/Mitel VoIP
  • Microsoft Exchange
  • Cisco Meraki
  • Microsoft Windows Servers
  • VMware and Hyper-V
  • End-Point Security
  • iOS, Android, and Windows Mobile
  • Security and compliance
  • Installing Windows 10, Office 2016/365, ConnectWise and Antivirus software

The following qualifications are highly recommended for the IT Helpdesk position.
Qualifications should include but are not limited to:
  • Working knowledge of network operation and Helpdesk ticketing software
  • Familiarity with security tools such as, DNS solutions, Windows firewall, encryption, antivirus, IDS/IPS, endpoint protection platforms, etc.- Desired
  • Experience in running network cabling
  • Certification(s); CompTIA A+, Network+, Security+ Desired

This is not an all-inclusive list of duties and responsibilities and management reserves the right to amend as needed
We ask that you do not call us or stop in; applicants who are of interest will be contacted. We appreciate your interest and wish you success in your job search!

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