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It Helpdesk Manager Jobs (NOW HIRING)

Motor Home Specialist

IT Helpdesk Support

Alvarado, TX · On-site

Start your journey with Blue Compass RV as we are looking Help Desk & IT Support Specialist to join ... Asset Management: Keep inventory of all equipment, software, and license users. We are an equal ...

Kaseya Careers

IT - Helpdesk Engineer

Miami, FL

Hands on experience with Microsoft Intune for device management and user provisioning ... Hands on experience troubleshooting IT hardware (laptops, desktops, monitors, peripherals) and ...

K2 Space

IT Helpdesk Technician

Los Angeles, CA

$28 - $43/hr

As our IT Technician, you're the boots-on-the-ground force that keeps our physical technology ... Work with IT Leadership to build out and deploy an asset management system for current and future ...

K2 Space

IT Helpdesk Technician

Los Angeles, CA · On-site

$28 - $43/hr

As our IT Technician, you're the boots-on-the-ground force that keeps our physical technology ... Work with IT Leadership to build out and deploy an asset management system for current and future ...

Somatus, Inc.

IT Helpdesk Specialist 1

Mclean, VA · On-site

The IT Help Desk Specialist I provides first-line technical support to Somatus employees across the ... Familiarity with ServiceNow, Jira Service Management, or similar ticketing platforms * Familiarity ...

Sila

IT Helpdesk Technician III

Moses Lake, WA · On-site

Who You Are As the IT Helpdesk Technician III on the Data Systems team, you will be responsible for ... You will manage incoming tickets and support a wide range of technical needs across the site ...

GS Precision Inc

IT Help Desk Specialist

Brattleboro, VT · On-site

$20 - $30/hr

The IT Helpdesk Level 2 Technician will be the first point of contact for support requests submitted through the IT Helpdesk System. This position requires strong technical and people skills and is ...

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It Helpdesk Manager information

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$37.5K

$83.8K

$124.5K

How much do it helpdesk manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for it helpdesk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
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It Helpdesk Manager jobs near you

IT Helpdesk Support

Motor Home Specialist

Alvarado, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Start your journey with Blue Compass RV as we are looking Help Desk & IT Support Specialist to join our incredible team. The person in this role will provide technical assistance to associates regarding various hardware and software applications and provide guidance for how to resolve technical issues.

WHAT WE HAVE TO OFFER
Blue Compass RV based out of Fort Lauderdale is the fastest growing RV Company with more than 100+ RV dealerships across the country! We staff each dealership with the best people in the business. We are known for the great care we take with customers and associates alike. You are not just an employee with our company, you are family. We invest in our employees with our training and development programs and want to see you advance in your career with us.

OUR BENEFITS

  • Medical, dental, vision, disability, FSAs, and life insurance
  • Paid Time Off and paid holidays
  • 401K
  • Pet Insurance
  • 5-day work week
  • Employee Assistance Program
  • Training and Development Programs
  • Legal Coverage
  • Identity Theft Protection
  • Referral Program
  • And so much more….

Why Should You Apply?

  • Fast growing company with great opportunities to grow your career.
  • Collaborative and supportive team.
  • Fast-paced environment with an opportunity to gain experience in a variety of tasks across the Information Technology spectrum.

Requirements:

  • Knowledge of computer software, operating systems, and hardware.
  • Experience with Microsoft Office, ticketing systems, and networking.
  • Expert in Mac OS
  • Excellent verbal and written communication skills.
  • Good problem-solving and critical thinking skills.
  • Able to work in a team as well as independently.
  • Experienced in providing professional and courteous customer service.
  • Must be able to travel when required.
  • Must dress in business casual attire.
  • Must be able to handle high-pressure situations with executive team and maintain a professional IT persona.

Responsibilities:

  • IT Resolution: Monitor and respond quickly to incoming requests relate to IT issues.
  • IT Support & Troubleshooting: Maintain computer systems and act as support if any system goes down.
  • Onboarding & Offboarding Management: Responsible for PC’s, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc.).
  • Network Assistance: Maintain user PCs, including upgrades and configuration as needed.
  • Asset Management: Keep inventory of all equipment, software, and license users.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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