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It Helpdesk Manager Jobs (NOW HIRING)

JVS Boston

IT Helpdesk Support Specialist

Boston, MA

$65K - $70K/yr

Verkada: user access management, camera/system connectivity. * Microsoft Teams: meetings ... helpdesk, desktop, or IT support. * Proficiency with Windows 10/11 and the Microsoft 365 suite.

Revivn

Junior IT Helpdesk Technician

New York, NY

$26 - $28/hr

Revivn is a profitable and rapidly growing company that helps enterprises manage their technology ... We're hiring an IT Support & Operations Technician to keep our team up and running across HQ and ...

Technology&

IT Help Desk Analyst (Onsite)

Manhattan, NY · On-site

$18 - $20/hr

Multiple Client Industry: IT Service Management Position Summary Technology& is hiring IT Helpdesk Analysts to provide customer support through phone, email, and chat. This role focuses on helping ...

New

City of Columbia, SC

IT HELPDESK TECHNICIAN I

Columbia, SC · On-site

$46K - $58K/yr

Associate's degree in computer science, information technology or closely related field; * Two (2) years of relevant prior experience in a technical or help desk support/service environment; * Prior ...

DEX Imaging

IT Help Desk Tier 1

Tampa, FL · On-site

IT Tier 1 Helpdesk Agent At Dex Imaging, we're all about smart technology, great people, and solutions that actually work. As a national leader in document handling and managed IT services, we take a ...

Majestic Care

Enterprise IT Helpdesk Analyst

Westfield, IN · On-site

$19.75 - $26.75/hr

Perform account and access management tasks, including onboarding, offboarding, and permission ... Associate degree in Information Technology or related field preferred. License/Certification

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All JobsIt Helpdesk Manager Jobs

It Helpdesk Manager information

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$37.5K

$83.8K

$124.5K

How much do it helpdesk manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for it helpdesk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
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It Helpdesk Manager jobs near you
Student Employee- IT Helpdesk

Student Employee- IT Helpdesk

Colorado Mesa University

Grand Junction, CO • On-site

Part-time

Posted 10 days ago

Job description

FLSA Status:
United States of America (Non-Exempt)
SECTION I - OUR VALUES CULTIVATE OUR VISION AND CULTURE
At CMU, we believe in acting from a foundation of goodwill. This belief gives us the courage to form meaningful relationships, embark on joint endeavors and take risks in the pursuit of new possibilities. It's this courage that enables the Mavily to explore new ways of thinking and doing, knowing that there is no perfect solution, no perfect idea.
From this place of humility and courage, we've built a culture of resilience. We invest in the future by continuously adapting to change, overcoming challenges, and seizing new opportunities. We recognize that change is constant, and our resilience allows us to embrace it with confidence. Endless curiosity drives us to approach the unexpected as if it were expected, seeing opportunities for discovery and renewal in every challenge. In this community rooted in love and dignity, curiosity thrives, leading to endless opportunities for growth and advancement.
Inspired by the soul of the West-the spirit that our region embodies-we emerge as a force for positive change, harnessing our collective power to build a Human Scale University that reflects our values and brings to life our shared vision of the world we aspire to create.
Colorado Mesa University Core Values
Love - Extending oneself for nurturing the growth of self and others
Dignity - Respecting the intrinsic value of each person and believing that others act from a foundation of goodwill
Courage - Taking risks in the pursuit of new possibilities
Humility - Suspending one's ego and pride to recognize that no idea is perfect and being open to the input of others
Resiliency - Investing in the future by adapting to changes, overcoming challenges and pursuing Opportunity
Curiosity - Cultivating awe and exploring the unknown
Power - The strength to act collaboratively with individual agency to achieve our goals
JOB DESCRIPTION
The CMU Technology Help Desk is currently looking for three part-time students to join our team as Help Desk Assistant student workers. Qualified candidates do not need to have a technology background but do need to have strong communication skills. Workers of the CMU Technology Help Desk regularly engage with the broader CMU community (faculty, staff and students) to resolve technological issues, so any previous customer service experience is a plus. We offer up to 20 hours per week for potential employment during the semester along with employment opportunities throughout winter, spring and summer break. We also offer flexible hours and shifts, along with the potential for future technical and job growth as a student worker. Closing shifts are available throughout the week and applicants will need to be available to work at least 1 close shift per week and have availability for weekend shifts.
Responsibilities include:
• Responding to user questions in person or over the phone.
• Changing printer toner and stocking paper.
• Troubleshooting printing issues on campus printers.
• Troubleshoot networking/wireless issues.
• Assist users with MAVzone account issues and troubleshoot log-in issues.
• Responding to IT Help Desk tickets submitted by campus users.
• Perform computer maintenance and support.
• Assist staff members with projects and tasks as assigned.
Whether you're "tech savvy" or not, if you have an interest in engaging with people, resolving issues and want to gain a greater understanding of technology and how things work, we'd love to chat with you.
Please note that either MAVworks or workstudy is required for employment in these positions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DISCLAIMER - This position description is only a summary of the typical functions of this seat, and not an exhaustive list of all responsibilities and areas of accountability.
HOW TO APPLY: Applicants will be asked to complete an online application by creating a profile and then providing personal and demographic information. In addition, please be prepared to upload a:
  • Cover letter (Optional)
  • Resume

Apply