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It Helpdesk Manager Jobs in Michigan (NOW HIRING)

M&K Truck Centers

IT Helpdesk Technician

Wyoming, MI · On-site

$45K - $55K/yr

We're looking for a skilled and detailed‑driven IT helpdesk technician who would be primarily ... Experience with Active Directory user account management; Exchange administration experience is a ...

Posted today

Xpert Technologies

IT Helpdesk Hero

Troy, MI

We're an IT and cybersecurity managed service provider. That means we're trusted with our clients ... If you don't just "tolerate" people but genuinely love them - if helping someone through their tech ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

Were an IT and cybersecurity managed service provider. That means were trusted with our clients ... If you dont just tolerate people but genuinely love them if helping someone through their tech ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

We're an IT and cybersecurity managed service provider. That means we're trusted with our clients ... helping someone through their tech headache feels like your craft, what basketball is to Michael ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...

Purposelink Recruitment

IT Help Desk

Ann Arbor, MI

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided r equired * Associate degree or higher * Help ...

Rockford

IT Help Desk Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

In addition to construction management, we also offer internships in other areas such as Design, Information Technology, Accounting, Marketing, and more. As an IT Help Desk Intern, you will play a ...

Rockford

IT Help Desk Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

In addition to construction management, we also offer internships in other areas such as Design, Information Technology, Accounting, Marketing, and more. As an IT Help Desk Intern, you will play a ...

Rockford

IT Help Desk Intern

Grand Rapids, MI

$14.50 - $19.25/hr

In addition to construction management, we also offer internships in other areas such as Design, Information Technology, Accounting, Marketing, and more. As an IT Help Desk Intern, you will play a ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... Manage Helpdesk ticket system * Install, change, and repair computer hardware and software

Sentinel Technologies

IT Manager

Traverse City, MI · On-site

$87K - $107K/yr

Responsibilities : • Oversee day-to-day IT operations across infrastructure, systems, and end-user support • Manage and mentor internal IT staff, including Help Desk and Systems Administration ...

Stellar IT Solution

IT Project Manager

Inkster, MI · On-site

$92K - $109K/yr

Job Title: Senior IT Project Manager Location: Wayne County, MI-Onsite Duration: 6+ Months Responsibilities: * Project Planning and Execution: develop detailed project plans, define scope, set ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

They are seeking an IT Help Desk Technician to provide efficient technical assistance to users ... manage Helpdesk ticket systems, and perform troubleshooting and installation of hardware and ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

They are seeking an IT Help Desk Technician to provide efficient technical assistance to ... users, manage helpdesk systems, and support staff with hardware and software issues.

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It Helpdesk Manager information

See Michigan salary details

$32.7K

$73K

$108.5K

How much do it helpdesk manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for it helpdesk manager in Michigan is $73,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $87,200.00 per year, depending on experience, location, and employer.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What are the most commonly searched types of It Helpdesk jobs in Michigan? The most popular types of It Helpdesk jobs in Michigan are:
What are popular job titles related to It Helpdesk Manager jobs in Michigan? For It Helpdesk Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Michigan look for? The top searched job categories for It Helpdesk Manager jobs in Michigan are:
What cities in Michigan are hiring for It Helpdesk Manager jobs? Cities in Michigan with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Michigan as of August 2026, with employment types broken down into 90% Full Time, 2% Temporary, 6% Contract, and 2% Nights. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $73,023 per year, or $35.1 per hour.

IT Helpdesk Technician

M&K Truck Centers

Wyoming, MI • On-site

$45K - $55K/yr

Full-time

Posted 12 hours ago

Posted today

M&K Truck Centers rating

8.2

Company rating: 8.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

20th of 151 rated car dealerships

Job description

M&K Truck Centers is a premier commercial truck dealership specializing in Mack and Volvo truck sales.

We’re looking for a skilled and detailed‑driven IT helpdesk technician who would be primarily responsible in assisting users request via phone, email & chat and on occasion in person, some travel to remote locations will be required.

Job Responsibilities:

  • Log all requests in the IT Service desk ticketing system

  • Place orders for IT supplies as needed for end users

  • Resolve end users issues either by walking them through the steps or remoting into their desktop

  • Escalate tickets to the on call field technician for each site if needed

  • Responsible for creating new accounts in Active Directory, Exchange & other software as need and passing that information on to the appropriate individuals.

  • Continually monitor SLA’s and run reports as needed on open tickets

  • Identify and suggest possible improvements on procedures

  • Take on assignments and provide an updated status at regular conference calls

  • Lifting up to 50 lb's

Education and/or Experience

  • 1-5 years of Help Desk, Desktop Support, or IT Support experience.

  • Strong knowledge of Windows operating systems, Microsoft 365, Microsoft Office, and common business applications.

  • Experience configuring, imaging, deploying, and troubleshooting PCs, laptops, and related hardware.

  • Understanding of networking fundamentals and the ability to troubleshoot connectivity issues.

  • Experience with Active Directory user account management; Exchange administration experience is a plus.

  • Associate degree in Information Technology or related field preferred; CompTIA A+ and Network+ certifications are a plus.

What We Offer:

  • Competitive salary, benefits package including ESOP Program.

  • Opportunities for professional development and growth.

  • A supportive and dynamic work environment.

For more information please feel free to contact our Recruiter Katie Denhof at (616)295-6995.

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