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It Helpdesk Manager Jobs in Michigan (NOW HIRING)

SBT Global, Inc.

IT Helpdesk

Plymouth, MI

$60/hr

Manage user accounts, password resets, access permissions, and other requests through Active ... Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience ...

New

SBT Global, Inc.

IT Helpdesk

Plymouth, MI · On-site

$60/hr

Manage user accounts, password resets, access permissions, and other requests through Active ... Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience ...

New

M&K Truck Centers

IT Helpdesk Technician

Wyoming, MI · On-site

$45K - $55K/yr

We're looking for a skilled and detailed‑driven IT helpdesk technician who would be primarily ... Experience with Active Directory user account management; Exchange administration experience is a ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

We're an IT and cybersecurity managed service provider. That means we're trusted with our clients ... If you don't just "tolerate" people but genuinely love them - if helping someone through their tech ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

We're an IT and cybersecurity managed service provider. That means we're trusted with our clients ... helping someone through their tech headache feels like your craft, what basketball is to Michael ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...

Purposelink Recruitment

IT Help Desk

Ann Arbor, MI · On-site

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided r equired * Associate degree or higher * Help ...

Randstad Digital

IT Support Specialist

Ferndale, MI · On-site

$28 - $35/hr

Participate in scheduled out-of-hours infrastructure maintenance and change management procedures. Qualifications Must-Haves 7+ years of hands-on experience in IT helpdesk, desktop support, and local ...

Rockford

IT Help Desk Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

In addition to construction management, we also offer internships in other areas such as Design, Information Technology, Accounting, Marketing, and more. As an IT Help Desk Intern, you will play a ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... Manage Helpdesk ticket system * Install, change, and repair computer hardware and software

Rockford

IT Help Desk Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

In addition to construction management, we also offer internships in other areas such as Design, Information Technology, Accounting, Marketing, and more. As an IT Help Desk Intern, you will play a ...

Rockford

IT Help Desk Intern

Grand Rapids, MI

$14.50 - $19.25/hr

In addition to construction management, we also offer internships in other areas such as Design, Information Technology, Accounting, Marketing, and more. As an IT Help Desk Intern, you will play a ...

Sentinel Technologies

IT Manager

Traverse City, MI · On-site

$87K - $107K/yr

Responsibilities : • Oversee day-to-day IT operations across infrastructure, systems, and end-user support • Manage and mentor internal IT staff, including Help Desk and Systems Administration ...

Stellar IT Solution

IT Project Manager

Inkster, MI · On-site

$92K - $109K/yr

Job Title: Senior IT Project Manager Location: Wayne County, MI-Onsite Duration: 6+ Months Responsibilities: * Project Planning and Execution: develop detailed project plans, define scope, set ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

They are seeking an IT Help Desk Technician to provide efficient technical assistance to users ... manage Helpdesk ticket systems, and perform troubleshooting and installation of hardware and ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

They are seeking an IT Help Desk Technician to provide efficient technical assistance to ... users, manage helpdesk systems, and support staff with hardware and software issues.

CFS

IT Manager

Grand Rapids, MI · Remote

$110K - $130K/yr

Responsibilities of the IT Manager: * Lead, coach, and develop the IT team. * Oversee daily IT operations, including help desk support, hardware, software, systems, and network management. * Ensure ...

CFS

IT Manager

Grand Rapids, MI · Remote

$115K - $130K/yr

Provide leadership across help desk operations, hardware, network infrastructure, systems, software, and IT asset management. * Establish and maintain IT service levels, processes, documentation, and ...

Feyen Zylstra

IT Help Desk Technician

Grand Rapids, MI · On-site

FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI. In this role ... You can manage multiple requests, prioritize competing demands, and maintain accurate documentation.

Eskatech

Be Seen First

IT Helpdesk and Field Technician Level 2 / Level 3

Dundee, MI · On-site

$45K - $60K/yr

Field IT Technician Level 2/3 -- Multi-Site Retail (Philadelphia) 15+ years in business, Managed IT ... Manage help desk support tickets , ensuring timely resolution and excellent customer satisfaction.

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Michigan

It Helpdesk Manager information

See Michigan salary details

$32.7K

$73K

$108.5K

How much do it helpdesk manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for it helpdesk manager in Michigan is $73,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $87,200.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Michigan?

The most popular types of It Helpdesk jobs in Michigan are:

What are popular job titles related to It Helpdesk Manager jobs in Michigan?

For It Helpdesk Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Michigan look for?

The top searched job categories for It Helpdesk Manager jobs in Michigan are:

What cities in Michigan are hiring for It Helpdesk Manager jobs?

Cities in Michigan with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Michigan as of August 2026, with employment types broken down into 82% Full Time, 13% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $73,023 per year, or $35.1 per hour.

IT Helpdesk

SBT Global, Inc.

Plymouth, MI

$60/hr

Contractor

Posted 2 days ago

New

Job description

Company Description

Working Location: Plymouth, MI

Salary rate: $60 - 65k DOE

Job Description
  • Provide Tier 2 technical support for desktop and laptop computers, monitors, printers, scanners, mobile devices, and other peripherals.
  • Troubleshoot and resolve hardware, software, network, and Windows-related issues.
  • Support Windows 10/11 operating systems and Microsoft Office applications.
  • Manage user accounts, password resets, access permissions, and other requests through Active Directory.
  • Support user onboarding and offboarding, including account setup, access management, and equipment preparation.
  • Install, configure, update, and maintain desktop hardware and software.
  • Assist with software deployment, patches, system updates, and upgrades.
  • Utilize remote support tools such as SCCM and BeyondTrust to diagnose and resolve user issues.
  • Manage and document incidents, requests, troubleshooting steps, and resolutions through an IT ticketing system.
  • Escalate complex technical issues to senior infrastructure or network teams when necessary.
  • Provide on-site support and respond to urgent or business-critical IT issues.
  • Identify recurring technical issues and recommend process improvements or long-term solutions.
  • Maintain accurate IT asset and inventory records.
  • Follow established IT security policies, procedures, and operational standards.
  • Collaborate with network, infrastructure, security, and other IT teams to ensure timely issue resolution.
Qualifications
  • 5+ years of hands-on IT support or Helpdesk experience.
  • Strong experience supporting Windows 10/11 environment

Preferred Qualifications:

  • Experience with PowerShell or basic scripting.
  • Experience with software deployment, patch management, and system upgrades.
  • Experience with IT asset management and inventory systems.
  • Experience supporting network connectivity and basic networking issues.
  • Experience in a manufacturing, government, or large enterprise IT environment.
  • Knowledge of ITIL practices.
  • CompTIA A+, Network+, Microsoft, or other relevant certifications.
  • Korean/English bilingual communication skills.
  •  
  • Hands-on experience with Microsoft Active Directory and user account management.
  • Experience supporting Microsoft Office and standard enterprise applications.
  • Experience troubleshooting desktop, laptop, printer, monitor, network, and peripheral issues.
  • Experience with IT ticketing/service management systems.
  • Experience supporting 500+ end users in an enterprise or corporate environment.
  • Hands-on experience with remote support tools such as SCCM, BeyondTrust, Remote Desktop, or similar platforms.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Strong customer service mindset and ability to communicate effectively with non-technical users.
Additional Information

All your information will be kept confidential according to EEO guidelines.

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