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It Helpdesk Assistant Jobs in Michigan (NOW HIRING)

M&K Truck Centers

IT Helpdesk Technician

Wyoming, MI · On-site

$45K - $55K/yr

We're looking for a skilled and detailed‑driven IT helpdesk technician who would be primarily responsible in assisting users request via phone, email & chat and on occasion in person, some travel ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI

If you don't just "tolerate" people but genuinely love them - if helping someone through their tech headache feels like your craft, what basketball is to Michael Jordan - then read on. Reasons NOT to ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

If you don't just "tolerate" people but genuinely love them -- if helping someone through their tech headache feels like your craft, what basketball is to Michael Jordan -- then read on. Reasons NOT ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...

Purposelink Recruitment

IT Help Desk

Ann Arbor, MI

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided r equired * Associate degree or higher * Help ...

Randstad Digital

IT Support Specialist

Ferndale, MI · On-site

$28 - $35/hr

Qualifications Must-Haves 7+ years of hands-on experience in IT helpdesk, desktop support, and ... communications issues Assist and train users; work with users to ensure full adoption of IT ...

Rockford

IT Help Desk Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

As time permits, you will assist the Help Desk team by responding to and resolving end-user support tickets. This role reports directly to the IT Operations Manager. Requirements * Must be a junior ...

Rockford

IT Help Desk Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

As time permits, you will assist the Help Desk team by responding to and resolving end-user support tickets. This role reports directly to the IT Operations Manager. Requirements * Must be a junior ...

Rockford

IT Help Desk Intern

Grand Rapids, MI

$14.50 - $19.25/hr

As time permits, you will assist the Help Desk team by responding to and resolving end-user support tickets. This role reports directly to the IT Operations Manager. Requirements * Must be a junior ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... Manage Helpdesk ticket system * Install, change, and repair computer hardware and software

Synergy Senior Management

IT Assistant

Grand Blanc, MI

$15.25 - $21/hr

The IT Assistant will assist the IT Manager in providing technical support to our senior care ... Help ensure IT compliance with company policies and security protocols. * Perform data backups and ...

Synergy Senior Management

IT Assistant

Grand Blanc, MI

$15.25 - $21/hr

The IT Assistant will assist the IT Manager in providing technical support to our senior care ... Help ensure IT compliance with company policies and security protocols. * Perform data backups and ...

Synergy Senior Management

IT Assistant

Grand Blanc, MI

$15.25 - $21/hr

The IT Assistant will assist the IT Manager in providing technical support to our senior care ... Help ensure IT compliance with company policies and security protocols. * Perform data backups and ...

Synergy Senior Management

IT Assistant

Grand Blanc, MI

$15.25 - $21/hr

The IT Assistant will assist the IT Manager in providing technical support to our senior care ... Help ensure IT compliance with company policies and security protocols. * Perform data backups and ...

Synergy Senior Management

IT Assistant

Grand Blanc, MI · On-site

$15.25 - $21/hr

The IT Assistant will assist the IT Manager in providing technical support to our senior care ... Help ensure IT compliance with company policies and security protocols. * Perform data backups and ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

They are seeking an IT Help Desk Technician to provide efficient technical assistance to users ... manage Helpdesk ticket systems, and perform troubleshooting and installation of hardware and ...

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It Helpdesk Assistant information

What is the difference between It Helpdesk Assistant vs IT Support Technician?

AspectIt Helpdesk AssistantIT Support Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced
Work EnvironmentHelpdesk, office-based, remote supportOn-site troubleshooting, technical support
Job ResponsibilitiesResponding to user queries, basic troubleshootingDiagnosing and fixing hardware/software issues
Industry UsageCommon in corporate and educational settingsUsed across various industries requiring technical support

While both roles involve supporting users with technical issues, the IT Support Technician typically handles more complex problems and may work more on-site, whereas the It Helpdesk Assistant focuses on initial support and remote assistance. Both roles require similar certifications and are vital in maintaining IT operations.

Is a helpdesk assistant a stressful job?

A helpdesk assistant role can be stressful due to frequent troubleshooting, high customer expectations, and tight deadlines. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.

What does an IT Helpdesk Assistant do?

An IT Helpdesk Assistant provides technical support to users within an organization, helping them resolve computer hardware, software, and network issues. They respond to support requests through phone, email, or ticketing systems, troubleshoot problems, and may perform basic maintenance tasks such as installing software or updates. Their role often includes documenting issues, escalating complex problems to higher-level IT staff, and ensuring users can work efficiently with minimal disruptions. Strong communication and problem-solving skills are essential for this position.

What are some common challenges IT Helpdesk Assistants face, and how can they effectively address them?

IT Helpdesk Assistants often encounter challenges such as troubleshooting a wide range of technical issues, managing high ticket volumes, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Additionally, developing strong communication and customer service skills can help resolve issues more efficiently and ensure a positive experience for end users.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Assistant?

To thrive as an IT Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, typically supported by a diploma or associate degree in IT or related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Excellent communication, patience, and problem-solving abilities help deliver effective support and build user trust. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations within an organization.

Can I get into an IT Helpdesk Assistant with no experience?

Entry-level IT Helpdesk Assistant positions often do not require prior experience and may accept candidates with basic computer skills and a willingness to learn. Relevant certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Helpdesk jobs in Michigan?

The most popular types of It Helpdesk jobs in Michigan are:

What cities in Michigan are hiring for It Helpdesk Assistant jobs?

Cities in Michigan with the most It Helpdesk Assistant job openings:

It Helpdesk Assistant jobs near you
Infographic showing various It Helpdesk Assistant job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

IT Helpdesk Technician

M&K Truck Centers

Wyoming, MI • On-site

$45K - $55K/yr

Full-time

Posted 5 days ago

M&K Truck Centers rating

8.2

Company rating: 8.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

21st of 152 rated car dealerships

Job description

M&K Truck Centers is a premier commercial truck dealership specializing in Mack and Volvo truck sales.

We’re looking for a skilled and detailed‑driven IT helpdesk technician who would be primarily responsible in assisting users request via phone, email & chat and on occasion in person, some travel to remote locations will be required.

Job Responsibilities:

  • Log all requests in the IT Service desk ticketing system

  • Place orders for IT supplies as needed for end users

  • Resolve end users issues either by walking them through the steps or remoting into their desktop

  • Escalate tickets to the on call field technician for each site if needed

  • Responsible for creating new accounts in Active Directory, Exchange & other software as need and passing that information on to the appropriate individuals.

  • Continually monitor SLA’s and run reports as needed on open tickets

  • Identify and suggest possible improvements on procedures

  • Take on assignments and provide an updated status at regular conference calls

  • Lifting up to 50 lb's

Education and/or Experience

  • 1-5 years of Help Desk, Desktop Support, or IT Support experience.

  • Strong knowledge of Windows operating systems, Microsoft 365, Microsoft Office, and common business applications.

  • Experience configuring, imaging, deploying, and troubleshooting PCs, laptops, and related hardware.

  • Understanding of networking fundamentals and the ability to troubleshoot connectivity issues.

  • Experience with Active Directory user account management; Exchange administration experience is a plus.

  • Associate degree in Information Technology or related field preferred; CompTIA A+ and Network+ certifications are a plus.

What We Offer:

  • Competitive salary, benefits package including ESOP Program.

  • Opportunities for professional development and growth.

  • A supportive and dynamic work environment.

For more information please feel free to contact our Recruiter Katie Denhof at (616)295-6995.

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