IT Help Desk Technician
Kalamazoo, MI · On-site
They are seeking an IT Help Desk Technician to provide efficient technical assistance to ... users, manage helpdesk systems, and support staff with hardware and software issues.
IT Help Desk Technician
Kalamazoo, MI · On-site
They are seeking an IT Help Desk Technician to provide efficient technical assistance to ... users, manage helpdesk systems, and support staff with hardware and software issues.
IT- Help Desk Ticket Assistant
Grand Rapids, MI · On-site
$18 - $23/hr
Job Title: IT Help Desk Assistant Job Category: Coordinator Department: Business Services Location: Main Office - Grand Rapids Team: TB4 Reports to: Business Services Manager, Director of Operations ...
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IT- Help Desk Ticket Assistant
Grand Rapids, MI · On-site
$18 - $23/hr
Job Title: IT Help Desk Assistant Job Category: Coordinator Department: Business Services Location: Main Office - Grand Rapids Team: TB4 Reports to: Business Services Manager, Director of Operations ...
IT Help Desk Technician
Grand Rapids, MI · On-site
PTO
FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI. In this role, you'll serve as the first point of contact for employees seeking technical support, helping resolve ...
IT Help Desk Technician
Grand Rapids, MI · On-site
PTO
FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI. In this role, you'll serve as the first point of contact for employees seeking technical support, helping resolve ...
IT Help Desk Technician
Grand Rapids, MI · On-site
PTO
FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI . In this role, you'll serve as the first point of contact for employees seeking technical support, helping resolve ...
Quick apply
IT Help Desk Technician
Grand Rapids, MI · On-site
PTO
FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI . In this role, you'll serve as the first point of contact for employees seeking technical support, helping resolve ...
FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI. In this role, you'll serve as the first point of contact for employees seeking technical support, helping resolve ...
FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI. In this role, you'll serve as the first point of contact for employees seeking technical support, helping resolve ...
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IT Helpdesk and Field Technician Level 2 / Level 3
Dundee, MI · On-site
$45K - $60K/yr
Medical
Dental
Vision
This hybrid role involves hands-on IT support, field service, remote L1 triage, and help desk troubleshooting . The ideal candidate will also have experience coordinating IT projects and working ...
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IT Helpdesk and Field Technician Level 2 / Level 3
Dundee, MI · On-site
$45K - $60K/yr
Medical
Dental
Vision
This hybrid role involves hands-on IT support, field service, remote L1 triage, and help desk troubleshooting . The ideal candidate will also have experience coordinating IT projects and working ...
You'll work alongside our senior IT staff in a Microsoft 365 / Windows environment and grow your ... . * Assist with new-hire onboarding and offboarding setup. * Document all requests, steps, and ...
You'll work alongside our senior IT staff in a Microsoft 365 / Windows environment and grow your ... . * Assist with new-hire onboarding and offboarding setup. * Document all requests, steps, and ...
You'll work alongside our senior IT staff in a Microsoft 365 / Windows environment and grow your ... . * Assist with new-hire onboarding and offboarding setup. * Document all requests, steps, and ...
You'll work alongside our senior IT staff in a Microsoft 365 / Windows environment and grow your ... . * Assist with new-hire onboarding and offboarding setup. * Document all requests, steps, and ...
Provide timely technical support to employees through the IT help desk. Troubleshoot and resolve ... Cybersecurity Support * Assist with implementing and maintaining cybersecurity policies, procedures ...
Provide timely technical support to employees through the IT help desk. Troubleshoot and resolve ... Cybersecurity Support * Assist with implementing and maintaining cybersecurity policies, procedures ...
Provide timely technical support to employees through the IT help desk. Troubleshoot and resolve ... Cybersecurity Support * Assist with implementing and maintaining cybersecurity policies, procedures ...
Provide timely technical support to employees through the IT help desk. Troubleshoot and resolve ... Cybersecurity Support * Assist with implementing and maintaining cybersecurity policies, procedures ...
Information Technology
$94K - $115K/yr
Assists the General Manager and Assistant General Manager in maintaining a plant wide commitment ... Oversees the help desk system. * Ensures data backup and disaster recovery plans are in place, and ...
Information Technology
$94K - $115K/yr
Assists the General Manager and Assistant General Manager in maintaining a plant wide commitment ... Oversees the help desk system. * Ensures data backup and disaster recovery plans are in place, and ...
Information Technology
Detroit, MI · On-site
$94K - $115K/yr
Assists the General Manager and Assistant General Manager in maintaining a plant wide commitment ... Oversees the help desk system. * Ensures data backup and disaster recovery plans are in place, and ...
Information Technology
Detroit, MI · On-site
$94K - $115K/yr
Assists the General Manager and Assistant General Manager in maintaining a plant wide commitment ... Oversees the help desk system. * Ensures data backup and disaster recovery plans are in place, and ...
Information Technology
Detroit, MI · On-site
$94K - $115K/yr
Assists the General Manager and Assistant General Manager in maintaining a plant wide commitment ... Oversees the help desk system. * Ensures data backup and disaster recovery plans are in place, and ...
Quick apply
Information Technology
Detroit, MI · On-site
$94K - $115K/yr
Assists the General Manager and Assistant General Manager in maintaining a plant wide commitment ... Oversees the help desk system. * Ensures data backup and disaster recovery plans are in place, and ...
IT Governance Analyst
Lansing, MI · Hybrid
Position: IT Governance Analyst 1 Location: Lansing, MI 48933 REQ ID: 509124 Duration: 8 + Months ... Recommends process improvements and efficiency steps to overall benefit the department. Assist in ...
IT Governance Analyst
Lansing, MI · Hybrid
Position: IT Governance Analyst 1 Location: Lansing, MI 48933 REQ ID: 509124 Duration: 8 + Months ... Recommends process improvements and efficiency steps to overall benefit the department. Assist in ...
Detroit IT is looking for Service Desk Assistant/IT Assistant to assist their Service Desk team. The ideal candidate will be a hard-working professional able to undertake a variety of support tasks ...
Quick apply
Detroit IT is looking for Service Desk Assistant/IT Assistant to assist their Service Desk team. The ideal candidate will be a hard-working professional able to undertake a variety of support tasks ...
IT Manager
Traverse City, MI · On-site
$87K - $107K/yr
Responsibilities : • Oversee day-to-day IT operations across infrastructure, systems, and end-user support • Manage and mentor internal IT staff, including Help Desk and Systems Administration ...
IT Manager
Traverse City, MI · On-site
$87K - $107K/yr
Responsibilities : • Oversee day-to-day IT operations across infrastructure, systems, and end-user support • Manage and mentor internal IT staff, including Help Desk and Systems Administration ...
IT Support Technician
Flint, MI · On-site
$21 - $28.75/hr
Medical
Dental
Vision
Life
Retirement
PTO
Position Status Full-time If Part Time, hours per week Posting Text Preferred Qualifications - IT Help Desk experience; - Experience maintaining operational documentation; -Associates Degree or ...
IT Support Technician
Flint, MI · On-site
$21 - $28.75/hr
Medical
Dental
Vision
Life
Retirement
PTO
Position Status Full-time If Part Time, hours per week Posting Text Preferred Qualifications - IT Help Desk experience; - Experience maintaining operational documentation; -Associates Degree or ...
... IT security controls for an agency are appropriate & operating as intended.In Person Only Years of ... Ability to lead small, less complex system assessments independently Ability to assist team members ...
... IT security controls for an agency are appropriate & operating as intended.In Person Only Years of ... Ability to lead small, less complex system assessments independently Ability to assist team members ...
IT Coordinator
Evart, MI · On-site
What You'll Do The IT Coordinator provides dependable onsite technology support for SpringHill ... Help maintain domains, DNS records, file storage and shared resources. o Assist with scheduled ...
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IT Coordinator
Evart, MI · On-site
What You'll Do The IT Coordinator provides dependable onsite technology support for SpringHill ... Help maintain domains, DNS records, file storage and shared resources. o Assist with scheduled ...
IT Coordinator
Evart, MI · On-site
What You'll Do The IT Coordinator provides dependable onsite technology support for SpringHill ... Help maintain domains, DNS records, file storage and shared resources. o Assist with scheduled ...
IT Coordinator
Evart, MI · On-site
What You'll Do The IT Coordinator provides dependable onsite technology support for SpringHill ... Help maintain domains, DNS records, file storage and shared resources. o Assist with scheduled ...
It Helpdesk Assistant information
What is the difference between It Helpdesk Assistant vs IT Support Technician?
| Aspect | It Helpdesk Assistant | IT Support Technician |
|---|---|---|
| Certifications | Basic certifications like CompTIA A+ often preferred | Similar certifications, sometimes more advanced |
| Work Environment | Helpdesk, office-based, remote support | On-site troubleshooting, technical support |
| Job Responsibilities | Responding to user queries, basic troubleshooting | Diagnosing and fixing hardware/software issues |
| Industry Usage | Common in corporate and educational settings | Used across various industries requiring technical support |
While both roles involve supporting users with technical issues, the IT Support Technician typically handles more complex problems and may work more on-site, whereas the It Helpdesk Assistant focuses on initial support and remote assistance. Both roles require similar certifications and are vital in maintaining IT operations.
Is a helpdesk assistant a stressful job?
A helpdesk assistant role can be stressful due to frequent troubleshooting, high customer expectations, and tight deadlines. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
What does an IT Helpdesk Assistant do?
An IT Helpdesk Assistant provides technical support to users within an organization, helping them resolve computer hardware, software, and network issues. They respond to support requests through phone, email, or ticketing systems, troubleshoot problems, and may perform basic maintenance tasks such as installing software or updates. Their role often includes documenting issues, escalating complex problems to higher-level IT staff, and ensuring users can work efficiently with minimal disruptions. Strong communication and problem-solving skills are essential for this position.
What are some common challenges IT Helpdesk Assistants face, and how can they effectively address them?
IT Helpdesk Assistants often encounter challenges such as troubleshooting a wide range of technical issues, managing high ticket volumes, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Additionally, developing strong communication and customer service skills can help resolve issues more efficiently and ensure a positive experience for end users.
What are the key skills and qualifications needed to thrive as an IT Helpdesk Assistant?
To thrive as an IT Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, typically supported by a diploma or associate degree in IT or related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Excellent communication, patience, and problem-solving abilities help deliver effective support and build user trust. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations within an organization.
Can I get into an IT Helpdesk Assistant with no experience?
Entry-level IT Helpdesk Assistant positions often do not require prior experience and may accept candidates with basic computer skills and a willingness to learn. Relevant certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.
What are the most commonly searched types of It Helpdesk jobs in Michigan?
The most popular types of It Helpdesk jobs in Michigan are:
What cities in Michigan are hiring for It Helpdesk Assistant jobs?
Cities in Michigan with the most It Helpdesk Assistant job openings:
Job description
Job Summary:
Wightman is a full-service architectural, civil engineering, and land surveying firm established in 1946. They are seeking an IT Help Desk Technician to provide efficient technical assistance to users, manage helpdesk systems, and support staff with hardware and software issues.
Responsibilities:
• Initial point of contact for users seeking assistance via phone, email, ticket and Teams
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Manage Helpdesk ticket system
• Install, change, and repair computer hardware and software
• Perform routine software checks of shared workstations and conference room technology
• Manage replacement technology equipment stock
• Routine visits to regional offices for staff support
Qualifications:
Required:
• Proven problem-solving skillset, while technically minded and efficient
• Ability to work in a team environment, and able to work with employees both in-person and remote
• Demonstrates knowledge of computer hardware, software, and mobile devices
• Ability to diagnose and resolve basic computer technical issues
• Customer service experience with proven time management skills and ability to multi-task and prioritize work
• Attention to detail
• Highly motivated and demonstrates initiative
• Proficiency in Microsoft software, including Office 365, Teams, OneDrive, and OneNote.
• High School diploma or equivalent
Preferred:
• Associates of Computer Science or related field
• Autodesk product familiarity
• Adobe products
• Bluebeam
Company:
Wightman is a civil engineering firm operating in Southwest Michigan and Northern Indiana. Founded in 1946, the company is headquartered in Allegan, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Wightman is a full-service architectural, civil engineering, and land surveying firm established in 1946. They are seeking an IT Help Desk Technician to provide efficient technical assistance to users, manage helpdesk systems, and support staff with hardware and software issues.
Responsibilities:
• Initial point of contact for users seeking assistance via phone, email, ticket and Teams
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Manage Helpdesk ticket system
• Install, change, and repair computer hardware and software
• Perform routine software checks of shared workstations and conference room technology
• Manage replacement technology equipment stock
• Routine visits to regional offices for staff support
Qualifications:
Required:
• Proven problem-solving skillset, while technically minded and efficient
• Ability to work in a team environment, and able to work with employees both in-person and remote
• Demonstrates knowledge of computer hardware, software, and mobile devices
• Ability to diagnose and resolve basic computer technical issues
• Customer service experience with proven time management skills and ability to multi-task and prioritize work
• Attention to detail
• Highly motivated and demonstrates initiative
• Proficiency in Microsoft software, including Office 365, Teams, OneDrive, and OneNote.
• High School diploma or equivalent
Preferred:
• Associates of Computer Science or related field
• Autodesk product familiarity
• Adobe products
• Bluebeam
Company:
Wightman is a civil engineering firm operating in Southwest Michigan and Northern Indiana. Founded in 1946, the company is headquartered in Allegan, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About Wightman
Sourced by ZipRecruiter
Industry
Civil engineering construction
Company size
51 - 200 Employees
Headquarters location
Benton Harbor, MI, US
Year founded
1946