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It Helpdesk Assistant Jobs in Michigan (NOW HIRING)

PRAB, Inc.

IT SUPPORT SPECIALIST

Kalamazoo, MI · On-site

Provide timely technical support to employees through the IT help desk. Troubleshoot and resolve ... Cybersecurity Support * Assist with implementing and maintaining cybersecurity policies, procedures ...

LM Manufacturing

IT Assistant Manager

Detroit, MI · On-site

$88K - $108K/yr

Oversees the help desk system. * Ensures data backup and disaster recovery plans are in place, and ... Manages IT projects and resources from organization and planning, to testing and implementation.

Ask IT consulting

IT Governance Analyst

Lansing, MI · Hybrid

Position: IT Governance Analyst 1 Location: Lansing, MI 48933 REQ ID: 509124 Duration: 8 + Months ... Recommends process improvements and efficiency steps to overall benefit the department. Assist in ...

B&L Information Systems

IT Specialist

Bridgman, MI · On-site

$60 - $70/hr

You'll use AI tools to do your own job faster, and build AI tools that help the business grow. If ... You'll assist the Technology Team's engineers with managing new and existing systems, so that ...

US IT Solutions Inc

IT Specialist

Lansing, MI · On-site

Company Description We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified ... USITSOL has been helping clients innovate across all phases of the application lifecycle for over a ...

B&L Information Systems Inc

IT Specialist

Bridgman, MI · Hybrid

$60K - $70K/yr

You'll use AI tools to do your own job faster, and build AI tools that help the business grow. If ... You'll assist the Technology Team's engineers with managing new and existing systems, so that ...

B&L Information Systems, Inc

IT Specialist

Bridgman, MI · On-site

$60K - $70K/yr

You'll use AI tools to do your own job faster, and build AI tools that help the business grow. If ... You'll assist the Technology Team's engineers with managing new and existing systems, so that ...

Ask IT consulting

IT Security Analyst

Lansing, MI · On-site

... IT security controls for an agency are appropriate & operating as intended.In Person Only Years of ... Ability to lead small, less complex system assessments independently Ability to assist team members ...

SpringHill Experiences

IT Coordinator

Evart, MI · On-site

What You'll Do The IT Coordinator provides dependable onsite technology support for SpringHill ... Help maintain domains, DNS records, file storage and shared resources. o Assist with scheduled ...

SpringHill Camps

IT Coordinator

Evart, MI · On-site

What You'll Do The IT Coordinator provides dependable onsite technology support for SpringHill ... Help maintain domains, DNS records, file storage and shared resources. o Assist with scheduled ...

Dean Transportation Inc.

IT Intern

Lansing, MI

$15.25 - $20.25/hr

Troubleshoot hardware, software, and network issues * Assist with setup and maintenance of ... Document support requests and resolutions in the help desk system * Support onboarding of new ...

Dean Transportation

IT Intern

Lansing, MI · On-site

$15.25 - $20.25/hr

Troubleshoot hardware, software, and network issues * Assist with setup and maintenance of ... Document support requests and resolutions in the help desk system * Support onboarding of new ...

Censys

IT Analyst

Ann Arbor, MI · On-site

As an IT Analyst, you will support employees, devices, and software, ensuring effective solutions ... assist in control implementations related to internal security assessments • Stay current with ...

Magna

IT Manager

Newaygo, MI · On-site

$81K - $99K/yr

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry ... to assist in the initial screening of applications submitted through our Workday system. These ...

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All JobsIt Helpdesk JobsIt Helpdesk Assistant JobsIt Helpdesk Assistant Jobs in Michigan

It Helpdesk Assistant information

What does an IT Helpdesk Assistant do?

An IT Helpdesk Assistant provides technical support to users within an organization, helping them resolve computer hardware, software, and network issues. They respond to support requests through phone, email, or ticketing systems, troubleshoot problems, and may perform basic maintenance tasks such as installing software or updates. Their role often includes documenting issues, escalating complex problems to higher-level IT staff, and ensuring users can work efficiently with minimal disruptions. Strong communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Assistant?

To thrive as an IT Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, typically supported by a diploma or associate degree in IT or related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Excellent communication, patience, and problem-solving abilities help deliver effective support and build user trust. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations within an organization.

What are some common challenges IT Helpdesk Assistants face, and how can they effectively address them?

IT Helpdesk Assistants often encounter challenges such as troubleshooting a wide range of technical issues, managing high ticket volumes, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Additionally, developing strong communication and customer service skills can help resolve issues more efficiently and ensure a positive experience for end users.

What is the difference between It Helpdesk Assistant vs IT Support Technician?

AspectIt Helpdesk AssistantIT Support Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced
Work EnvironmentHelpdesk, office-based, remote supportOn-site troubleshooting, technical support
Job ResponsibilitiesResponding to user queries, basic troubleshootingDiagnosing and fixing hardware/software issues
Industry UsageCommon in corporate and educational settingsUsed across various industries requiring technical support

While both roles involve supporting users with technical issues, the IT Support Technician typically handles more complex problems and may work more on-site, whereas the It Helpdesk Assistant focuses on initial support and remote assistance. Both roles require similar certifications and are vital in maintaining IT operations.

Is a helpdesk assistant a stressful job?

A helpdesk assistant role can be stressful due to the need to handle multiple technical issues quickly and communicate effectively with users. The job often involves managing high call volumes, troubleshooting problems, and working under time pressure, which can contribute to stress levels. However, stress varies depending on the work environment, workload, and individual skills.

Is helpdesk a good entry level IT job?

Helpdesk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT.

What are the most commonly searched types of It Helpdesk jobs in Michigan?

The most popular types of It Helpdesk jobs in Michigan are:

What cities in Michigan are hiring for It Helpdesk Assistant jobs?

Cities in Michigan with the most It Helpdesk Assistant job openings:

It Helpdesk Assistant jobs near you
Infographic showing various It Helpdesk Assistant job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

IT SUPPORT SPECIALIST

PRAB, Inc.

Kalamazoo, MI • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Description Overview
The IT Support Specialist provides day-to-day technical support, manages
employee IT onboarding and assists with the organization's cybersecurity programs. This role is responsible for setting up hardware and software, troubleshooting technical issues, supporting users, monitoring security tools, and coordinating cybersecurity training and testing activities. The ideal candidate is organized, service-oriented, and able to communicate technical information clearly to employees with different levels of technical experience. This person reports to the Information Technology Manager.
Qualifications
Required Qualifications
• Associate degree in information technology, cybersecurity, computer science, or related
field, or equivalent professional experience.
• Experience providing technical support in a business environment.
• Working knowledge of computer hardware, software installation, operating systems, and
network troubleshooting.
• Familiarity with cybersecurity awareness programs and phishing prevention practices.
• Strong troubleshooting, problem-solving, and organizational skills.
• Strong written and verbal communication skills.
• Ability to explain technical information clearly to nontechnical users.
• Ability to manage multiple priorities and maintain accurate documentation.
• Ability to handle confidential and sensitive information responsibly.
Preferred Qualifications
• Experience with Microsoft 365, Windows operating systems, and user account
administration.
• Experience administering KnowBe4 or a similar security awareness platform.
• Familiarity with endpoint security, antivirus, email security, and incident-response tools.
• Knowledge of PCI security and training requirements.
• Experience coordinating with managed service providers, cybersecurity vendors, or
penetration-testing firms.
• Relevant certifications such as CompTIA A+, Network+, Security+, Cisco CCNA, Cisco
CyberOps Associate, or Microsoft certifications
Responsibilities:
  • IT Onboarding
  • Coordinate the IT onboarding process for new employees.
  • Set up and configure computers, monitors, mobile devices, and other required equipment.
  • Install and configure approved software and applications.
  • Create and configure user accounts, permissions, email access, and system credentials.
  • Provide instructions on login procedures, password requirements, and multifactor authentication.
  • Confirm that new employees have access to the systems and resources required for their roles.
  • Maintain accurate records of assigned hardware, software, and user access.
  • IT Help Desk Support
  • Provide timely technical support to employees through the IT help desk. Troubleshoot and resolve hardware, software, networking, connectivity, printing, and user-access issues.
  • Install, configure, maintain, and replace computer hardware and peripheral equipment.
  • Install and update approved software.
  • Document support requests, troubleshooting steps, and resolutions.
  • Escalate complex or unresolved technical issues to the appropriate internal resource or third-party provider.
  • Follow up with users to confirm that issues have been resolved.
  • Cybersecurity Support
  • Assist with implementing and maintaining cybersecurity policies, procedures, and best practices.
  • Administer and maintain the KnowBe4 security awareness program.
  • Coordinate and track required employee training, including:
  • Annual Security Awareness Training
  • Artificial Intelligence Awareness Training
  • Payment Card Industry training
  • Email phishing awareness training
  • Create, schedule, and monitor phishing simulation campaigns.
  • Review and manage reports submitted through the Phish Alert Button.
  • Follow up on reported phishing emails and escalate potential threats when necessary.
  • Monitor security software, alerts, and incidents.
  • Investigate, document, escalate, and assist with resolving cybersecurity incidents.
  • Work with employees to reinforce safe technology and information-handling practices.
  • Coordinate with third-party vendors conducting penetration testing.
  • Assist with tracking and resolving findings identified during penetration tests and security assessments.
  • Maintain cybersecurity training, incident, and remediation records

Physical and Work Requirements:
• Ability to sit or stand for extended periods.
• Ability to lift, move, and install computer equipment and related hardware.
• Ability to work at employee workstations and equipment locations as needed.
• Occasional after-hours availability may be required for urgent technical or cybersecurity
incidents

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