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It Helpdesk Assistant Jobs in Michigan (NOW HIRING)

LAFCU

IT Manager

Lansing, MI · On-site

$84K - $104K/yr

... and helpdesk operations while fostering a collaborative, high-performing team. If you're a ... Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent ...

Magna

IT Manager

Newaygo, MI · On-site

$81K - $99K/yr

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry ... to assist in the initial screening of applications submitted through our Workday system. These ...

Life Action

IT Specialist

Buchanan, MI · On-site

Description Life Action offers many ways to use your God-given gifts to help believers everywhere ... The IT Specialist is responsible for managing Life Action's IT systems, including hardware ...

Sturgis Bank & Trust Co

IT Intern - Onsite

Sturgis, MI · On-site

$13.75 - $18.50/hr

... IT operations such as help-desk ticket items. Key Responsibilities: * Assist in the setup, configuration, and maintenance of computers, printers, and other IT equipment * Support user account ...

Arete Technologies, Inc.

IT Governance

Lansing, MI · Hybrid

$99K - $118K/yr

We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software ... Recommends process improvements and efficiency steps to overall benefit the department. Assist in ...

STURGIS BANK

IT Intern - Onsite

Sturgis, MI · On-site

$13.75 - $18.50/hr

... IT operations such as help-desk ticket items. Key Responsibilities: * Assist in the setup, configuration, and maintenance of computers, printers, and other IT equipment * Support user account ...

A123 Systems LLC

IT Manager

Novi, MI

$89K - $109K/yr

Build a multi‑site helpdesk with SLAs (P0/P1/P2), knowledge base, and self‑service; manage ... Site Delivery: Lead IT for new offices/labs/plants (low‑voltage design, server room, network ...

A123 Systems

IT Manager

Novi, MI · On-site

$89K - $109K/yr

IT Manager The IT Manager will lead enterprise information technology across R&D, manufacturing (in ... Build a multi-site helpdesk with SLAs (P0/P1/P2), knowledge base, and self-service; manage vendor ...

A123 Systems

IT Manager

Novi, MI · On-site

$89K - $109K/yr

IT Manager The IT Manager will lead enterprise information technology across R&D, manufacturing (in ... Build a multi-site helpdesk with SLAs (P0/P1/P2), knowledge base, and self-service; manage vendor ...

Great Lakes Bay Health Centers

IT Intern

Saginaw, MI · On-site

$14 - $18.75/hr

Department Support (40%) • Assist with device provisioning and lifecycle tasks (staging, imaging ... Help package or deploy approved software (where applicable) and verify installations against ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

This role supports Image Tech clients through Level 1-2 helpdesk and field service work . Some ... Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

This role supports Image Tech clients through Level 1-2 helpdesk and field service work . Some ... Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ...

Tekton

Information Technology Specialist

Grand Rapids, MI · On-site

$55K - $95K/yr

... Assist in setting up and maintaining network infrastructure (configuring switches, running wires, setting up access points, maintaining the server rooms, etc.) Indicators of a good match for this ...

LAFCU

IT Manager

Lansing, MI

$84K - $104K/yr

LAFCU is seeking an experienced IT Manager to lead our Information Technology team and oversee the ... and helpdesk operations while fostering a collaborative, high-performing team. If you're a ...

Censys

IT Analyst

Ann Arbor, MI

$119K - $134K/yr

... assist in control implementations related to internal security assessments * Stay current with ... IT services and contributing to technology-driven business processes * Experience working with ...

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It Helpdesk Assistant information

What does an IT Helpdesk Assistant do?

An IT Helpdesk Assistant provides technical support to users within an organization, helping them resolve computer hardware, software, and network issues. They respond to support requests through phone, email, or ticketing systems, troubleshoot problems, and may perform basic maintenance tasks such as installing software or updates. Their role often includes documenting issues, escalating complex problems to higher-level IT staff, and ensuring users can work efficiently with minimal disruptions. Strong communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Assistant?

To thrive as an IT Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, typically supported by a diploma or associate degree in IT or related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Excellent communication, patience, and problem-solving abilities help deliver effective support and build user trust. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations within an organization.

What are some common challenges IT Helpdesk Assistants face, and how can they effectively address them?

IT Helpdesk Assistants often encounter challenges such as troubleshooting a wide range of technical issues, managing high ticket volumes, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Additionally, developing strong communication and customer service skills can help resolve issues more efficiently and ensure a positive experience for end users.

What is the difference between It Helpdesk Assistant vs IT Support Technician?

AspectIt Helpdesk AssistantIT Support Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced
Work EnvironmentHelpdesk, office-based, remote supportOn-site troubleshooting, technical support
Job ResponsibilitiesResponding to user queries, basic troubleshootingDiagnosing and fixing hardware/software issues
Industry UsageCommon in corporate and educational settingsUsed across various industries requiring technical support

While both roles involve supporting users with technical issues, the IT Support Technician typically handles more complex problems and may work more on-site, whereas the It Helpdesk Assistant focuses on initial support and remote assistance. Both roles require similar certifications and are vital in maintaining IT operations.

Is a helpdesk assistant a stressful job?

A helpdesk assistant role can be stressful due to the need to handle multiple technical issues quickly and communicate effectively with users. The job often involves managing high call volumes, troubleshooting problems, and working under time pressure, which can contribute to stress levels. However, stress varies depending on the work environment, workload, and individual skills.

Is helpdesk a good entry level IT job?

Helpdesk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT.

What are the most commonly searched types of It Helpdesk jobs in Michigan?

The most popular types of It Helpdesk jobs in Michigan are:

What cities in Michigan are hiring for It Helpdesk Assistant jobs?

Cities in Michigan with the most It Helpdesk Assistant job openings:

It Helpdesk Assistant jobs near you
Infographic showing various It Helpdesk Assistant job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

IT Manager

LAFCU

Lansing, MI • On-site

$84K - $104K/yr

Other

Re-posted 16 days ago

Job description

Description
LAFCU is seeking an experienced IT Manager to lead our Information Technology team and oversee the technology that powers our organization. This leadership role is responsible for managing infrastructure, cybersecurity, systems administration, networking, telecommunications, and helpdesk operations while fostering a collaborative, high-performing team.
If you're a strategic technology leader who enjoys mentoring others, driving innovation, and ensuring reliable, secure technology solutions, we'd love to hear from you.
  • Lead, coach, and develop a team of IT professionals while fostering a collaborative and service-focused culture.
  • Oversee the daily operations of networking, systems administration, cybersecurity, telecommunications, and helpdesk functions.
  • Plan, prioritize, and execute technology initiatives that support organizational goals while ensuring projects are completed on time and within budget.
  • Evaluate, recommend, and implement technology solutions that improve efficiency, security, and the employee and member experience.
  • Ensure the security, stability, and reliability of the Credit Union's technology infrastructure.
  • Develop, maintain, and enforce IT policies, procedures, and best practices in compliance with NCUA regulations and industry standards.
  • Coordinate disaster recovery planning, business continuity efforts, data backup strategies, and system redundancy.
  • Manage internal and external IT audits, regulatory examinations, and remediation efforts.
  • Partner with vendors and third-party technology providers to support business operations and future growth.
  • Maintain accurate system documentation and ensure all systems remain properly patched, secured, and monitored.
  • Deliver outstanding internal customer service by ensuring timely resolution of technical issues and maintaining high service levels.
  • Stay current on emerging technologies, cybersecurity trends, and industry best practices through ongoing professional development.

Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent industry certifications and experience.
  • Five to eight years of progressive IT experience, including leadership or management responsibilities.
  • Experience managing IT infrastructure, networking, cybersecurity, systems administration, and helpdesk operations.
  • Strong understanding of Microsoft Active Directory environments, computer hardware, software, and telecommunications systems.
  • Experience leading teams, managing projects, and working with technology vendors.
  • Excellent analytical, organizational, and problem-solving skills.
  • Strong verbal and written communication skills with the ability to explain technical concepts to non-technical audiences.
  • Ability to manage multiple priorities while maintaining a high level of confidentiality and professionalism.

Preferred Qualifcations:
  • Previous experience in a financial institution or other highly regulated industry.
  • Master's degree or advanced technology certifications.
  • Experience with business continuity planning, disaster recovery, regulatory compliance, and IT audit management.

Apply