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It Helpdesk Assistant Jobs (NOW HIRING)

Mity-Lite

IT Helpdesk

Orem, UT

$22 - $25/hr

IT Helpdesk Pay Range: $22-$25/Hour Position: Full-Time - In Office Location: Orem, Utah About MITY ... * Assist with device deployments, software updates, equipment replacements, and other technology ...

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the ... * Assist users with software installations, updates, and configurations. * Helpdesk Management:

AEG Vision

IT Helpdesk Technician

Addison, TX · On-site

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work ... Field incoming help requests from end users via ticketing system and assist in a respectful manner

SBT Global, Inc.

IT Helpdesk

Plymouth, MI · On-site

$60/hr

Install, configure, update, and maintain desktop hardware and software. * Assist with software ... Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience ...

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional ... Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist ...

Black Box

IT Helpdesk

Rayville, LA · On-site

By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as ...

Btisolutions

IT Helpdesk

San Jose, CA

$29 - $32/hr

IT Helpdesk Responsibilities: * Installing and configuring hardware and software components to ensure usability. * Rack and stacking Server, lifting up to 50lb weight. * Troubleshooting hardware and ...

SBT Global, Inc.

IT Helpdesk

San Jose, CA · On-site

Company Description 6 months + Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

Vir Healthway

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

Atlas

IT Helpdesk Technician

Phoenix, AZ · On-site

The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end ... * Assist with onboarding and offboarding processes, including equipment setup and user ...

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It Helpdesk Assistant information

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How much do it helpdesk assistant jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for it helpdesk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What does an IT Helpdesk Assistant do?

An IT Helpdesk Assistant provides technical support to users within an organization, helping them resolve computer hardware, software, and network issues. They respond to support requests through phone, email, or ticketing systems, troubleshoot problems, and may perform basic maintenance tasks such as installing software or updates. Their role often includes documenting issues, escalating complex problems to higher-level IT staff, and ensuring users can work efficiently with minimal disruptions. Strong communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Assistant?

To thrive as an IT Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, typically supported by a diploma or associate degree in IT or related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Excellent communication, patience, and problem-solving abilities help deliver effective support and build user trust. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations within an organization.

What are some common challenges IT Helpdesk Assistants face, and how can they effectively address them?

IT Helpdesk Assistants often encounter challenges such as troubleshooting a wide range of technical issues, managing high ticket volumes, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Additionally, developing strong communication and customer service skills can help resolve issues more efficiently and ensure a positive experience for end users.

What is the difference between It Helpdesk Assistant vs IT Support Technician?

AspectIt Helpdesk AssistantIT Support Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced
Work EnvironmentHelpdesk, office-based, remote supportOn-site troubleshooting, technical support
Job ResponsibilitiesResponding to user queries, basic troubleshootingDiagnosing and fixing hardware/software issues
Industry UsageCommon in corporate and educational settingsUsed across various industries requiring technical support

While both roles involve supporting users with technical issues, the IT Support Technician typically handles more complex problems and may work more on-site, whereas the It Helpdesk Assistant focuses on initial support and remote assistance. Both roles require similar certifications and are vital in maintaining IT operations.

Is a helpdesk assistant a stressful job?

A helpdesk assistant role can be stressful due to the need to handle multiple technical issues quickly and communicate effectively with users. The job often involves managing high call volumes, troubleshooting problems, and working under time pressure, which can contribute to stress levels. However, stress varies depending on the work environment, workload, and individual skills.

Is helpdesk a good entry level IT job?

Helpdesk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT.

What cities are hiring for It Helpdesk Assistant jobs?

Cities with the most It Helpdesk Assistant job openings:

What are the most commonly searched types of It Helpdesk jobs?

The most popular types of It Helpdesk jobs are:

What states have the most It Helpdesk Assistant jobs?

States with the most job openings for It Helpdesk Assistant jobs include:

What are popular job titles related to It Helpdesk Assistant jobs?

For It Helpdesk Assistant jobs, the most frequently searched job titles are:

It Helpdesk Assistant jobs near you
Infographic showing various It Helpdesk Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

IT Helpdesk

Orem, UT

Mity-Lite
Furniture Manufacturing • 201 - 500 employees
Learn more about Mity-Liteexternal

$22 - $25/hr

Full-time

Posted 19 days ago

Job description

IT Helpdesk

Pay Range: $22-$25/Hour

Position: Full-Time – In Office

Location: Orem, Utah

About MITY Inc.

MITY Inc. is a leading manufacturer of commercial furniture and seating solutions headquartered in Orem, Utah. Since 1987, we have grown into a family of trusted brands, including MityLite, Holsag, Bertolini, and Broda.

Our team is guided by four core values: Make It Safe; Improve Each Day; Trust Is Key; You Matter. These values shape how we work together, support our customers, and continuously improve our organization.

About the Role

MITY Inc. is seeking a dependable Help Desk Technician to provide frontline technical support to employees across the organization. This position helps maintain a reliable and efficient technology environment by resolving technical issues, supporting employee onboarding and offboarding, and keeping workplace technology running smoothly.

The ideal candidate enjoys solving problems, communicates clearly, and takes pride in helping others succeed. This is an excellent opportunity for someone who wants to build their IT expertise while supporting both office and manufacturing operations.

What You’ll Own and Support

  • Respond to employee support requests through phone, email, chat, and the IT ticketing system. Monitor assigned queues, prioritize requests, and keep employees informed throughout the resolution process.
  • Diagnose and resolve common hardware, software, network, account, and application issues, escalating complex, urgent, or recurring problems when appropriate.
  • Install, configure, maintain, and troubleshoot computers, printers, mobile devices, peripherals, and approved business applications.
  • Assist with device deployments, software updates, equipment replacements, and other technology refresh projects.
  • Support employee onboarding and offboarding, including account provisioning, equipment setup, access management, and secure deprovisioning.
  • Maintain accurate service tickets documenting reported issues, troubleshooting steps, employee communication, and resolutions.
  • Provide first-level support for manufacturing-floor technology, including workstations, printers, barcode scanners, handheld devices, and other production-related equipment.
  • Support conference-room technology, shared devices, and office productivity tools to minimize disruptions to business operations.
  • Coordinate with internal IT team members and external vendors to resolve issues efficiently and communicate recurring problems or trends to senior IT staff.
  • Maintain knowledge-base articles, FAQs, and standard procedures; educate employees on technology best practices; and follow all information-security, data-privacy, and access-control requirements.

What We’re Looking For

An associate degree in Information Technology, Computer Science, or a related field is preferred. An equivalent combination of education, training, and relevant experience will also be considered.

Previous experience in a help desk, technical support, customer service, or similar IT support role is preferred. Candidates should be comfortable installing and troubleshooting computers, printers, mobile devices, and related equipment.

Practical knowledge of Windows, Microsoft 365, and basic networking concepts is important. Familiarity with macOS, Active Directory, account provisioning, and ticketing platforms such as Jira, ServiceNow, or Freshservice is helpful.

Strong problem-solving, organization, and time-management skills are essential. The successful candidate will communicate clearly, provide excellent customer service, and work effectively both independently and as part of a team.

Work Environment and Schedule

This is a full-time, in-office position based in Orem, Utah. The Help Desk Technician will provide support in both office and manufacturing environments and may travel between nearby company facilities as needed.

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