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It Helpdesk Assistant Jobs (NOW HIRING)

Richdale Apartments

IT Helpdesk

Omaha, NE · On-site

... IT team. This role involves providing first-line technical support for various devices and ... and related hardware. • Assist users with software installation, configuration, and ...

AEG Vision

IT Helpdesk Technician

Addison, TX · On-site

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work ... Field incoming help requests from end users via ticketing system and assist in a respectful manner

Woongjin, Inc

IT Helpdesk

Kokomo, IN

Provides technical advice to executive-level and their assistant based on developed expertise in ... Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ...

Woongjin, Inc

IT Helpdesk

Kokomo, IN · On-site

Provides technical advice to executive-level and their assistant based on developed expertise in ... Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ...

Paper Converting Machine

IT Helpdesk

Dallas, TX · On-site

Together, you will help our clients make critical changes to improve their performance and realize ... Identify IT automation and self-service options * Provide clear, customer-focused communication

DCS Corporation

JSSA IT Helpdesk

Ridgecrest, CA · On-site

$42.28K - $65.10K/yr

Salary Range: $42,276 - $65,100 Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs. Essential Job Function: Answering helpdesk calls and ensuring they are ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

Overview The IT Helpdesk Technician serves as a key point of contact for technical support ... * Assist with onboarding and offboarding processes, including equipment setup and user ...

The Atlas Group

IT Helpdesk Technician

Wichita, KS · On-site

The IT Helpdesk Technician provides technical support and assistance to end-users regarding ... . Assist with system upgrades, patch management, and hardware deployments. Escalate complex ...

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How much do it helpdesk assistant jobs pay per hour?

As of May 29, 2026, the average hourly pay for it helpdesk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Assistant, and why are they important?

To thrive as an IT Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, typically supported by a diploma or associate degree in IT or related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Excellent communication, patience, and problem-solving abilities help deliver effective support and build user trust. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations within an organization.

What are some common challenges IT Helpdesk Assistants face, and how can they effectively address them?

IT Helpdesk Assistants often encounter challenges such as troubleshooting a wide range of technical issues, managing high ticket volumes, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Additionally, developing strong communication and customer service skills can help resolve issues more efficiently and ensure a positive experience for end users.

What does an IT Helpdesk Assistant do?

An IT Helpdesk Assistant provides technical support to users within an organization, helping them resolve computer hardware, software, and network issues. They respond to support requests through phone, email, or ticketing systems, troubleshoot problems, and may perform basic maintenance tasks such as installing software or updates. Their role often includes documenting issues, escalating complex problems to higher-level IT staff, and ensuring users can work efficiently with minimal disruptions. Strong communication and problem-solving skills are essential for this position.

What job makes $10,000 a month without a degree?

An IT Helpdesk Assistant typically does not earn $10,000 a month without advanced experience or certifications. High-paying roles in tech, such as software developers, cybersecurity specialists, or cloud engineers, can reach that level with relevant skills and certifications, but they usually require specialized training beyond a basic helpdesk position.

What is the difference between It Helpdesk Assistant vs IT Support Technician?

AspectIt Helpdesk AssistantIT Support Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced
Work EnvironmentHelpdesk, office-based, remote supportOn-site troubleshooting, technical support
Job ResponsibilitiesResponding to user queries, basic troubleshootingDiagnosing and fixing hardware/software issues
Industry UsageCommon in corporate and educational settingsUsed across various industries requiring technical support

While both roles involve supporting users with technical issues, the IT Support Technician typically handles more complex problems and may work more on-site, whereas the It Helpdesk Assistant focuses on initial support and remote assistance. Both roles require similar certifications and are vital in maintaining IT operations.

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It Helpdesk Assistant jobs near you
IT Helpdesk

IT Helpdesk

Richdale Apartments

Omaha, NE • On-site

Full-time

Posted 5 days ago

Job description

Job Summary:
Richdale Apartments is seeking an enthusiastic and motivated Desktop Support Specialist to join their IT team. This role involves providing first-line technical support for various devices and assisting users with software installation and troubleshooting in a fast-paced environment.
Responsibilities:
• Provide first-line technical support for desktops, laptops, printers, mobile devices, and related hardware.
• Assist users with software installation, configuration, and troubleshooting (Windows, Microsoft 365, and common business applications).
• Respond to and resolve helpdesk tickets in a timely and professional manner.
• Perform system updates, patches, and routine maintenance.
• Support account setup, password resets, and access issues.
• Document technical issues and resolutions for knowledge sharing.
• Escalate complex problems to senior IT staff as needed.
• Assist with new user onboarding and workstation setup.
Qualifications:
Required:
• High school diploma or equivalent; associate degree or IT certifications (CompTIA A+, Microsoft, etc.) a plus.
• Hands-on experience managing on-premises Active Directory, Azure Active Directory (Microsoft Entra ID), and Microsoft Intune.
• Basic understanding of computer hardware, operating systems, and networking concepts.
• Strong customer service and communication skills.
• Ability to troubleshoot technical issues with guidance and training.
• Eagerness to learn new technologies and processes.
• Reliable, detail-oriented, and able to manage time effectively.
Company:
Richdale Apartments is a housing management company that offers luxury apartments and short-term corporate housing. Founded in 1918, the company is headquartered in Omaha, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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