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It Helpdesk Assistant Jobs (NOW HIRING)

The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the ... * Assist users with software installations, updates, and configurations. * Helpdesk Management:

Provides technical advice to executive-level and their assistant based on developed expertise in ... Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ...

IT Helpdesk Technician Position Overview: Hidden Level is transforming airspace safety with ... Be available for after-hours or weekend support when necessary to assist with critical updates ...

IT Helpdesk Technician

Chicago, IL · On-site

$55K - $70K/yr

IT Helpdesk Technician About the Role Murgado Automotive Group is seeking a motivated and skilled ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

JSSA IT Helpdesk

Ridgecrest, CA · On-site

$45K - $65K/yr

Salary Range: $45,427 - $65,100 Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs. Essential Job Function: Answering helpdesk calls and ensuring they are ...

IT Helpdesk Intern

Lehi, UT · On-site

$18 - $20/hr

Position Title: IT Helpdesk Intern Company : Reef Capital Compensation : $18-$20/hour Location ... User, Software, Device Management: Assist with the onboarding and offboarding process, provisioning ...

Overview The IT Helpdesk Technician serves as a key point of contact for technical support ... * Assist with onboarding and offboarding processes, including equipment setup and user ...

They are seeking an IT Helpdesk Technician to serve as the first point of contact for end-user ... Assist users with Microsoft 365 issues including licensing, Outlook, Teams, and Office apps. • ...

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It Helpdesk Assistant information

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How much do it helpdesk assistant jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for it helpdesk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

Is helpdesk a good entry level IT job?

Helpdesk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT.

What is the difference between It Helpdesk Assistant vs IT Support Technician?

AspectIt Helpdesk AssistantIT Support Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced
Work EnvironmentHelpdesk, office-based, remote supportOn-site troubleshooting, technical support
Job ResponsibilitiesResponding to user queries, basic troubleshootingDiagnosing and fixing hardware/software issues
Industry UsageCommon in corporate and educational settingsUsed across various industries requiring technical support

While both roles involve supporting users with technical issues, the IT Support Technician typically handles more complex problems and may work more on-site, whereas the It Helpdesk Assistant focuses on initial support and remote assistance. Both roles require similar certifications and are vital in maintaining IT operations.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing IT Helpdesk Assistants to focus on more complex issues. However, AI tools complement rather than replace human support, and the role still requires technical knowledge, communication skills, and problem-solving abilities. The integration of AI enhances efficiency but does not eliminate the need for skilled IT support staff.

What does an IT Helpdesk Assistant do?

An IT Helpdesk Assistant provides technical support to users within an organization, helping them resolve computer hardware, software, and network issues. They respond to support requests through phone, email, or ticketing systems, troubleshoot problems, and may perform basic maintenance tasks such as installing software or updates. Their role often includes documenting issues, escalating complex problems to higher-level IT staff, and ensuring users can work efficiently with minimal disruptions. Strong communication and problem-solving skills are essential for this position.

What jobs pay 4000 a week without a degree?

The IT Helpdesk Assistant role typically does not pay $4,000 a week without experience or specialized certifications. High-paying jobs that can reach this level without a degree are rare and often involve sales, real estate, or skilled trades like commercial driving or certain technical roles with on-the-job training. Most roles offering such high weekly pay require significant experience, skills, or licensing.

What are some common challenges IT Helpdesk Assistants face, and how can they effectively address them?

IT Helpdesk Assistants often encounter challenges such as troubleshooting a wide range of technical issues, managing high ticket volumes, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Additionally, developing strong communication and customer service skills can help resolve issues more efficiently and ensure a positive experience for end users.

What is a helpdesk assistant?

A helpdesk assistant is an IT support professional who provides technical assistance to users, troubleshoots hardware and software issues, and maintains IT systems. They often use ticketing systems and require good communication skills and basic knowledge of computer networks and operating systems.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Assistant, and why are they important?

To thrive as an IT Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, typically supported by a diploma or associate degree in IT or related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Excellent communication, patience, and problem-solving abilities help deliver effective support and build user trust. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations within an organization.
What cities are hiring for It Helpdesk Assistant jobs? Cities with the most It Helpdesk Assistant job openings:
What are the most commonly searched types of It Helpdesk jobs? The most popular types of It Helpdesk jobs are:
What states have the most It Helpdesk Assistant jobs? States with the most job openings for It Helpdesk Assistant jobs include:
Infographic showing various It Helpdesk Assistant job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
IT Helpdesk Technician

IT Helpdesk Technician

viLogics

Ebensburg, PA • On-site

Full-time

Re-posted 5 days ago


Job description

The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the first point of contact with most customers. This position is responsible for providing technical support to users by diagnosing and resolving IT-related issues. This role involves technical knowledge, problem-solving skills, and customer service abilities. Below is a detailed position description for an IT Helpdesk Technician:

Position Overview:

The IT Helpdesk Technician is responsible for providing first-line technical support to users experiencing hardware, software, and network issues. The technician is expected to diagnose problems, implement solutions, and ensure that IT services are running smoothly. This role involves handling incoming support requests, managing the IT helpdesk ticketing system, and escalating complex issues to higher-level IT staff when necessary.

Key Responsibilities:

  1. Technical Support:
    • Provide prompt and effective technical support to users, resolving issues related to hardware, software, network, and peripheral devices.
    • Troubleshoot and resolve issues with computers, printers, mobile devices, and other IT equipment.
    • Assist users with software installations, updates, and configurations.
  2. Helpdesk Management:
    • Manage the IT helpdesk ticketing system by logging, categorizing, and prioritizing incoming support requests.
    • Ensure that all helpdesk tickets are addressed within the established service level agreements (SLAs).
    • Track and document the progress of each ticket, providing regular updates to users and closing tickets once issues are resolved.
  3. Remote Support:
    • Provide remote support to users via phone, email, or remote desktop tools.
    • Guide users through troubleshooting steps over the phone or via remote access, resolving issues without the need for an on-site visit.
    • Assist remote or off-site employees with IT-related issues to ensure continuity of work.
  4. Hardware and Software Maintenance:
    • Perform routine maintenance on IT hardware, including desktops, laptops, printers, and network equipment.
    • Install, configure, and update software applications as required.
    • Monitor and maintain IT systems to ensure they are running efficiently and securely.
  5. User Training and Education:
    • Provide users with training on basic IT tasks, such as using new software, managing passwords, and adhering to IT security policies.
    • Create and distribute user guides and documentation to help users troubleshoot common issues independently.
    • Offer ongoing support and education to improve user proficiency with IT systems and tools.
  6. Incident Management:
    • Identify recurring issues and escalate them to higher-level IT staff or management for further investigation and resolution.
    • Collaborate with other IT team members to address complex issues that require a team-based approach.
    • Participate in incident response efforts, including diagnosing and mitigating IT security incidents.
  7. System Monitoring and Reporting:
    • Monitor system performance and network activity, identifying potential issues before they impact users.
    • Generate reports on helpdesk activity, including ticket volumes, response times, and common issues.
    • Provide feedback to IT management on trends and areas for improvement in IT services.
  8. Inventory Management:
    • Maintain an inventory of IT assets, including hardware, software licenses, and peripheral devices.
    • Track the allocation of IT equipment to users and manage the lifecycle of IT assets, including replacements and disposals.
    • Ensure that all IT assets are accounted for and properly maintained.
  9. Compliance and Security:
    • Adhere to IT security policies and procedures, ensuring that users comply with security protocols such as password management and data protection.
    • Assist with the implementation of IT security measures, such as installing antivirus software, configuring firewalls, and applying security patches.
    • Report any security breaches or vulnerabilities to IT management immediately.
  10. Continuous Improvement:
    • Stay updated on the latest IT trends, tools, and best practices to enhance the quality of support provided.
    • Participate in training and development opportunities to improve technical skills and knowledge.
    • Suggest improvements to helpdesk processes and procedures to increase efficiency and user satisfaction.

Qualifications:

  • Education: An associate's degree in Information Technology, Computer Science, or a related field is preferred. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are also beneficial.
  • Experience: 1-3 years of experience in an IT support or helpdesk role.
  • Skills:
    • Strong technical knowledge of computer hardware, operating systems (Windows, macOS, Linux), and common software applications.
    • Proficiency in troubleshooting IT issues, including hardware failures, software glitches, and network problems.
    • Familiarity with IT helpdesk ticketing systems and remote support tools.
    • Excellent communication skills, with the ability to explain technical concepts to non-technical users.
    • Strong organizational skills and attention to detail.

Attributes:

  • Customer-focused with a commitment to providing high-quality support.
  • Patience and empathy when dealing with users who may be frustrated or unfamiliar with technology.
  • Problem-solving mindset with the ability to think critically and act quickly.
  • Ability to work independently and as part of a team.
  • Willingness to learn and adapt to new technologies and processes.

Reports to:

The IT Helpdesk Technician will report to the IT Helpdesk Manager or IT Support Manager.

Work Environment:

  • The role is fully office-based call center-style
  • The technician may be required to work in shifts or be on call to provide support outside of regular business hours.
  • Some physical activity may be involved, such as lifting and installing computer equipment.

This role is essential for maintaining the day-to-day IT operations of the organization, ensuring that users have the support they need to perform their duties effectively.