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It Helpdesk Assistant Jobs (NOW HIRING)

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IT Helpdesk

Charles Town, WV · On-site

IT Helpdesk Location: Charles town, WV (Day 1 Onsite) Key Responsibilities Technical Support: * Respond to user inquiries via phone, email, or in-person. * Diagnose and resolve hardware, software ...

Alerio Technology Group

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IT Helpdesk Technician

Denver, CO · Remote

Install and manage software applications on computers. * Assist with onboarding and offboarding ... Experience in an IT helpdesk or technical support role. * Proficiency with Active Directory ...

viLogics

IT Helpdesk Technician

Ebensburg, PA

The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the ... * Assist users with software installations, updates, and configurations. * Helpdesk Management:

Richdale Apartments

IT Helpdesk

Omaha, NE · On-site

Respond to and resolve helpdesk tickets in a timely and professional manner. * Perform system ... Escalate complex problems to senior IT staff as needed. * Assist with new user onboarding and ...

cyberThink, Inc.

IT Helpdesk

San Jose, CA · On-site

IT Helpdesk Location: San Jose, CA,95134-(5 days Onsite/week) Duration: 6 Months+ Work Hours: 08:00am ~ 17:00pm (subject to changed) Job Summary: Responsibilities: * Installing and configuring ...

Barry Wehmiller Group

IT Helpdesk

Dallas, TX

Together, you will help our clients make critical changes to improve their performance and realize ... Identify IT automation and self-service options * Provide clear, customer-focused communication

Barry-Wehmiller Companies

IT Helpdesk

Dallas, TX · On-site

Together, you will help our clients make critical changes to improve their performance and realize ... Identify IT automation and self-service options * Provide clear, customer-focused communication

Barry-Wehmiller

IT Helpdesk

Dallas, TX · On-site

IT Service Desk Analyst When you join Design Group as a Service Desk Analyst, you are joining a ... In this role, you will work with a team of industry experts to help the world's leading companies ...

Murgado Automotive Group

IT Helpdesk Technician

Chicago, IL · On-site

$55K - $70K/yr

IT Helpdesk Technician About the Role Murgado Automotive Group is seeking a motivated and skilled ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

DCS Corporation

JSSA IT Helpdesk

Ridgecrest, CA

$45.43K - $65.10K/yr

Salary Range: $45,427 - $65,100 Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs. Essential Job Function: Answering helpdesk calls and ensuring they are ...

DCS CORPORATION

JSSA IT Helpdesk

Ridgecrest, CA · On-site

$45.43K - $65.10K/yr

Salary Range: $45,427 - $65,100 Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs. Essential Job Function: Answering helpdesk calls and ensuring they are ...

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It Helpdesk Assistant information

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How much do it helpdesk assistant jobs pay per hour?

As of May 28, 2026, the average hourly pay for it helpdesk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Assistant, and why are they important?

To thrive as an IT Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, typically supported by a diploma or associate degree in IT or related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Excellent communication, patience, and problem-solving abilities help deliver effective support and build user trust. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations within an organization.

What are some common challenges IT Helpdesk Assistants face, and how can they effectively address them?

IT Helpdesk Assistants often encounter challenges such as troubleshooting a wide range of technical issues, managing high ticket volumes, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Additionally, developing strong communication and customer service skills can help resolve issues more efficiently and ensure a positive experience for end users.

What does an IT Helpdesk Assistant do?

An IT Helpdesk Assistant provides technical support to users within an organization, helping them resolve computer hardware, software, and network issues. They respond to support requests through phone, email, or ticketing systems, troubleshoot problems, and may perform basic maintenance tasks such as installing software or updates. Their role often includes documenting issues, escalating complex problems to higher-level IT staff, and ensuring users can work efficiently with minimal disruptions. Strong communication and problem-solving skills are essential for this position.

What job makes $10,000 a month without a degree?

An IT Helpdesk Assistant typically does not earn $10,000 a month without advanced experience or certifications. High-paying roles in tech, such as software developers, cybersecurity specialists, or cloud engineers, can reach that level with relevant skills and certifications, but they usually require specialized training beyond a basic helpdesk position.

What is the difference between It Helpdesk Assistant vs IT Support Technician?

AspectIt Helpdesk AssistantIT Support Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced
Work EnvironmentHelpdesk, office-based, remote supportOn-site troubleshooting, technical support
Job ResponsibilitiesResponding to user queries, basic troubleshootingDiagnosing and fixing hardware/software issues
Industry UsageCommon in corporate and educational settingsUsed across various industries requiring technical support

While both roles involve supporting users with technical issues, the IT Support Technician typically handles more complex problems and may work more on-site, whereas the It Helpdesk Assistant focuses on initial support and remote assistance. Both roles require similar certifications and are vital in maintaining IT operations.

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It Helpdesk Assistant jobs near you
IT Helpdesk Support

IT Helpdesk Support

VTal Technology Solutions

Atherton, CA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Help Desk Support

Seeking to hire a Help Desk Support person for a leading higher education IT Services company, to work with a University in Atherton, CA. The IT Helpdesk Support position provides frontline technical assistance to students, faculty, and staff, ensuring reliable access to campus technology and smooth daily operations. This role requires exceptional customer service, strong technical troubleshooting skills, and the ability to work in a fast-paced academic environment.

Key Responsibilities
  • Provide in-person, phone, and email technical support for Windows, macOS, and mobile devices with a focus on high-quality customer service.
  • Troubleshoot network and Wi-Fi issues, printer connectivity, classroom technology, audiovisual equipment, and other campus systems to minimize instructional disruptions.
  • Manage and maintain the IT Helpdesk ticketing system, including triaging, tracking, and resolving support requests in a timely manner.
  • Maintain inventory of IT hardware and peripherals; coordinate imaging, configuration, distribution, and replacement of devices for employees and computer labs.
  • Support campus VoIP phone systems, including device setup, number assignments, call routing, voicemail configuration, and troubleshooting.
  • Assist with cybersecurity operations, including endpoint protection (SentinelOne or similar) and enforcement of user security best practices.
  • Provide support for Zoom-equipped classrooms and hybrid learning environments; train faculty and staff and troubleshoot live instructional sessions.
  • Build, update, and deploy standardized computer images to ensure consistent software configurations and security compliance.
Requirements
  • Demonstrated experience supporting Windows and macOS operating systems.
  • Proficiency in troubleshooting:
    • Wi-Fi and network connectivity issues
    • Printer and peripheral connection problems
    • Hardware, software, and operating system issues
  • Hands-on experience with:
    • Active Directory (user and group management)
    • Google Workspace, Microsoft 365, and Zoom administration
    • Computer imaging and deployment tools
    • Endpoint security systems (SentinelOne or similar)
    • IT Helpdesk ticketing systems and workflow processes
  • Excellent communication, customer service, and interpersonal skills.
  • Strong problem-solving ability, attention to detail, and sense of urgency.
  • Ability to multitask and work independently in a fast-paced setting.
  • Collaborative mindset with a willingness to learn new systems quickly.
Additional Details
  • Flexible working hours required.
  • Some weekend availability is needed during the start of each semester and for major events such as Commencement, OAKtoberfest, and Orientation.
Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent professional experience.
  • 1–3 years of experience in an IT Helpdesk or technical support role.
  • Experience in a higher-education IT environment is preferred but not required.
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About VTal Technology Solutions

Sourced by ZipRecruiter

VTal Technology Solutions is a wholly Minority & Women Owned IT services company We create Value for our stakeholders by providing Talent solutions that help our clients implement their business strategies, in the engagement model that works best for them We believe people are core to the success of any business, and our efforts are guided by the trust our clients place in us when they partner with us for their talent needs We listen to our clients and learn from feedback to deliver talent solutions faster and more accurately Our company is headquartered in Atlanta, GA, with presence in the US and India

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Lanham, MD, US

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