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It Helpdesk Assistant Jobs (NOW HIRING)

childcenterny

IT Helpdesk Support

Forest Hills, NY

Own and manage the help desk ticket queue * Escalate unresolved or advanced technical issues to senior IT staff * Coordinate deployment and setup of IT equipment * Perform onboarding and offboarding ...

Yum

IT Helpdesk Analyst

Irvine, CA · On-site

$22.88 - $26/hr

... Assist stores with questions related to restaurant technology and applications • Resolve ... For more information about the categories of personal information we collect from you and how we ...

childcenterny

IT Helpdesk Support

Forest Hills, NY

Own and manage the help desk ticket queue * Escalate unresolved or advanced technical issues to senior IT staff * Coordinate deployment and setup of IT equipment * Perform onboarding and offboarding ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

If you don't just "tolerate" people but genuinely love them -- if helping someone through their tech headache feels like your craft, what basketball is to Michael Jordan -- then read on. Reasons NOT ...

Constellation West

IT HELPDESK SPECIALIST

Ashburn, GA · On-site

$65 - $95/hr

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. IT HELPDESK SPECIALIST Full Time ...

TEKsystems

IT Helpdesk Manager

Portland, OR · On-site

$48 - $58/hr

Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support requests and escalations. * Manage, mentor, train, and evaluate IT support staff while fostering a ...

Mapei

IT Helpdesk Technician

Deerfield Beach, FL · On-site

As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...

J. F. Ahern

Intern - IT HelpDesk

Fond Du Lac, WI · On-site

$14.75 - $19.75/hr

We have an exciting opportunity for a Intern - IT HelpDesk located in Fond du Lac, WI. How you will contribute: You will work independently on delegated tasks under the direction of Support ...

Kendra Scott

IT Helpdesk Specialist

Austin, TX · On-site

Working knowledge managing common infrastructure technologies and tools (Meraki, O365, Azure AD, WorkspaceOne, Bomgar) * Working knowledge of Service Desk software (ServiceNow) * Understanding of ...

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It Helpdesk Assistant information

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How much do it helpdesk assistant jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for it helpdesk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What does an IT Helpdesk Assistant do?

An IT Helpdesk Assistant provides technical support to users within an organization, helping them resolve computer hardware, software, and network issues. They respond to support requests through phone, email, or ticketing systems, troubleshoot problems, and may perform basic maintenance tasks such as installing software or updates. Their role often includes documenting issues, escalating complex problems to higher-level IT staff, and ensuring users can work efficiently with minimal disruptions. Strong communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Assistant?

To thrive as an IT Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, typically supported by a diploma or associate degree in IT or related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Excellent communication, patience, and problem-solving abilities help deliver effective support and build user trust. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations within an organization.

What are some common challenges IT Helpdesk Assistants face, and how can they effectively address them?

IT Helpdesk Assistants often encounter challenges such as troubleshooting a wide range of technical issues, managing high ticket volumes, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Additionally, developing strong communication and customer service skills can help resolve issues more efficiently and ensure a positive experience for end users.

What is the difference between It Helpdesk Assistant vs IT Support Technician?

AspectIt Helpdesk AssistantIT Support Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced
Work EnvironmentHelpdesk, office-based, remote supportOn-site troubleshooting, technical support
Job ResponsibilitiesResponding to user queries, basic troubleshootingDiagnosing and fixing hardware/software issues
Industry UsageCommon in corporate and educational settingsUsed across various industries requiring technical support

While both roles involve supporting users with technical issues, the IT Support Technician typically handles more complex problems and may work more on-site, whereas the It Helpdesk Assistant focuses on initial support and remote assistance. Both roles require similar certifications and are vital in maintaining IT operations.

Is a helpdesk assistant a stressful job?

A helpdesk assistant role can be stressful due to the need to handle multiple technical issues quickly and communicate effectively with users. The job often involves managing high call volumes, troubleshooting problems, and working under time pressure, which can contribute to stress levels. However, stress varies depending on the work environment, workload, and individual skills.

Is helpdesk a good entry level IT job?

Helpdesk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT.

What cities are hiring for It Helpdesk Assistant jobs?

Cities with the most It Helpdesk Assistant job openings:

What are the most commonly searched types of It Helpdesk jobs?

The most popular types of It Helpdesk jobs are:

What states have the most It Helpdesk Assistant jobs?

States with the most job openings for It Helpdesk Assistant jobs include:

It Helpdesk Assistant jobs near you
Infographic showing various It Helpdesk Assistant job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

IT Helpdesk Support

childcenterny

Forest Hills, NY

Full-time

Posted 25 days ago

Job description

Make a Difference Every Day

At The Child Center of NY, we believe every child deserves the opportunity to thrive. Each year we serve thousands of children, youth, and families across New York City through early childhood education, behavioral health, youth development, residential treatment, health services, and family support programs.

Whether you're working directly with children or supporting the people who do, your work will help strengthen families and transform communities.

Join a mission-driven organization where your work matters.

Position Overview

We are seeking a seasoned and service-oriented Helpdesk Support professional to join our Technology team. In this role, the selected candidate will provide high-quality end-user support across multiple office locations, ensuring the effective resolution of hardware, software, connectivity, and account-related issues in a Microsoft-based environment. This position will also support operational stability through strong documentation, asset oversight, cloud-based user administration via Microsoft Entra, and close coordination with senior technology staff to improve efficiency, reliability, and user experience.

Essential Functions:

  • Respond to help desk tickets, phone calls, and walk-up support requests
  • Troubleshoot hardware, software, peripheral, and connectivity issues
  • Own and manage the help desk ticket queue
  • Escalate unresolved or advanced technical issues to senior IT staff
  • Coordinate deployment and setup of IT equipment
  • Perform onboarding and offboarding technology tasks
  • Maintain accurate IT asset inventory records
  • Administer cloud-based identity and access management using Microsoft Entra
  • Support Microsoft 365 administration
  • Perform basic network troubleshooting for LAN, Wi-Fi, and VPN
  • Develop and maintain internal knowledge base articles and SOPs
  • Identify recurring technical issues and recommend improvements
  • Coordinate with third-party vendors and service providers
  • Monitor system alerts and respond to infrastructure notifications
  • Participate in IT projects, system rollouts, and technology upgrades

 

Qualifications:

  • Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • 4+ years of progressive experience in technical support, IT support, or help desk operations in a Microsoft Windows environment.
  • Demonstrated experience with help desk or ticket management systems.
  • Solid understanding of TCP/IP LAN, Wi-Fi, and VPN networking concepts and troubleshooting.
  • Experience supporting Microsoft 365, including Exchange Online, Teams, and SharePoint.
  • Working knowledge of Microsoft Entra (Azure AD) for identity and access management.
  • Excellent communication skills, both written and verbal.
  • Strong interpersonal skills to build relationships and foster a positive work environment.
  • Living in New York state is a prerequisite for this position.
  • CompTIA A+, Network+, or Microsoft 365 Certified: Fundamentals certification preferred.
  • Experience with Microsoft Entra ID (Azure AD) conditional access policies and hybrid identity environments preferred.
  • Previous experience in a similar role in a nonprofit environment preferred.
  • Familiarity with endpoint management tools such as Microsoft Intune or SCCM preferred.

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