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It Helpdesk Assistant Jobs (NOW HIRING)

Yum

IT Helpdesk Analyst

Irvine, CA · On-site

$22.88 - $26/hr

... Assist stores with questions related to restaurant technology and applications • Resolve ... For more information about the categories of personal information we collect from you and how we ...

Meow Wolf

IT Helpdesk Engineer

California, MD · On-site

$35.25/hr

If this all sounds like YOU, read on.... IT Helpdesk Engineer Job Disclosures: Location: (On-site ... connectivity). * Assist with AV setup for internal meetings and events. * Recommend support ...

Constellation West

IT HELPDESK SPECIALIST

Ashburn, GA · On-site

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. IT HELPDESK SPECIALIST Full Time ...

SpotOn: Sales

IT Helpdesk II

Chicago, IL · On-site

Helpdesk Technicians support Spot On Employees and Contractors requiring attention to ... Moderate Knowledge with Networking Technologies * Moderate Knowledge in VoIP Softphone and ...

J. F. Ahern

Intern - IT HelpDesk

Fond Du Lac, WI · On-site

$14.75 - $19.75/hr

We have an exciting opportunity for a Intern - IT HelpDesk located in Fond du Lac, WI. How you will contribute: You will work independently on delegated tasks under the direction of Support ...

TimbukTech Inc

IT Helpdesk Technician

Canton, IL · On-site

Join TimbukTech as a Tier 1 Helpdesk Technician and serve as the first point of contact for our ... Collaborate with the team to develop best practices, test new tools/technologies, and document ...

TimbukTech Inc

IT Helpdesk Technician

Canton, IL · On-site

Join TimbukTech as a Tier 1 Helpdesk Technician and serve as the first point of contact for our ... Collaborate with the team to develop best practices, test new tools/technologies, and document ...

Wi-Tronix

IT Helpdesk Specialist

Bolingbrook, IL · On-site

$58K - $73K/yr

As an IT Helpdesk Specialist, you are the first call when something gets in the way of someone doing their best work. You will own end user support across Windows 10/11, Microsoft 365, Active ...

New

TimbukTech Inc

IT Helpdesk Technician

Canton, IL · On-site

$45K/yr

Join TimbukTech as a Tier 1 Helpdesk Technician and serve as the first point of contact for our ... Collaborate with the team to develop best practices, test new tools/technologies, and document ...

Yum Brands

IT Helpdesk Analyst

Irvine, CA · On-site

$22.88 - $26/hr

... Assist stores with questions related to restaurant technology and applications Resolve previously identified (known) issues utilizing the knowledge base Log incident details DAY-TO-DAY SUPPORT ...

Kendra Scott

IT Helpdesk Specialist

Austin, TX · On-site

Working knowledge managing common infrastructure technologies and tools (Meraki, O365, Azure AD, WorkspaceOne, Bomgar) * Working knowledge of Service Desk software (ServiceNow) * Understanding of ...

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It Helpdesk Assistant information

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How much do it helpdesk assistant jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for it helpdesk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What does an IT Helpdesk Assistant do?

An IT Helpdesk Assistant provides technical support to users within an organization, helping them resolve computer hardware, software, and network issues. They respond to support requests through phone, email, or ticketing systems, troubleshoot problems, and may perform basic maintenance tasks such as installing software or updates. Their role often includes documenting issues, escalating complex problems to higher-level IT staff, and ensuring users can work efficiently with minimal disruptions. Strong communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Assistant?

To thrive as an IT Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, typically supported by a diploma or associate degree in IT or related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Excellent communication, patience, and problem-solving abilities help deliver effective support and build user trust. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations within an organization.

What are some common challenges IT Helpdesk Assistants face, and how can they effectively address them?

IT Helpdesk Assistants often encounter challenges such as troubleshooting a wide range of technical issues, managing high ticket volumes, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Additionally, developing strong communication and customer service skills can help resolve issues more efficiently and ensure a positive experience for end users.

What is the difference between It Helpdesk Assistant vs IT Support Technician?

AspectIt Helpdesk AssistantIT Support Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced
Work EnvironmentHelpdesk, office-based, remote supportOn-site troubleshooting, technical support
Job ResponsibilitiesResponding to user queries, basic troubleshootingDiagnosing and fixing hardware/software issues
Industry UsageCommon in corporate and educational settingsUsed across various industries requiring technical support

While both roles involve supporting users with technical issues, the IT Support Technician typically handles more complex problems and may work more on-site, whereas the It Helpdesk Assistant focuses on initial support and remote assistance. Both roles require similar certifications and are vital in maintaining IT operations.

Is a helpdesk assistant a stressful job?

A helpdesk assistant role can be stressful due to the need to handle multiple technical issues quickly and communicate effectively with users. The job often involves managing high call volumes, troubleshooting problems, and working under time pressure, which can contribute to stress levels. However, stress varies depending on the work environment, workload, and individual skills.

Is helpdesk a good entry level IT job?

Helpdesk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT.

What cities are hiring for It Helpdesk Assistant jobs?

Cities with the most It Helpdesk Assistant job openings:

What are the most commonly searched types of It Helpdesk jobs?

The most popular types of It Helpdesk jobs are:

What states have the most It Helpdesk Assistant jobs?

States with the most job openings for It Helpdesk Assistant jobs include:

What are popular job titles related to It Helpdesk Assistant jobs?

For It Helpdesk Assistant jobs, the most frequently searched job titles are:

It Helpdesk Assistant jobs near you
Infographic showing various It Helpdesk Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

IT Helpdesk Analyst

Irvine, CA • On-site

Yum
Traveler Accommodation • 10K+ employees
Learn more about Yumexternal

$22.88 - $26/hr

Full-time

Posted 29 days ago

Yum! Brands rating

5.4

Company rating: 5.4 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description


Based in our Irvine, CA Support Center and reporting to the Manager of our Helpdesk. This person will support
The Habit Burger's entire technology stack via phone, email, through our ticket management system, and in
person. This is an IT Position in a fast-paced, rapidly growing restaurant chain. The Service Desk Analyst is
expected to provide excellent customer service while troubleshooting technical issues. This position requires a
highly detail-oriented person capable of staying calm under pressure and walking less technical individuals
through troubleshooting steps. The ideal candidate has previous customer service experience in either a
restaurant or retail environment and has either 6 months of Service Desk support experience or entry-level
technical training and certifications. Our Service Desk is operated almost 24 hours per day, 7 days a week -
weekend work will be required.
Responsibilities
ESSENTIAL JOB FUNCTIONS
• Respond to support requests via phone, online ticket management system, email, MS Teams, and in
person as needed.
• Consult with service desk team members to resolve issues
• Initiate service orders to dispatch technicians to resolve technology or facility issues
• Troubleshoot basic issues related to restaurant technology (i.e., connectivity issues, software upgrades,
etc.)
• Complete password reset requests
• Assist stores with questions related to restaurant technology and applications
• Resolve previously identified (known) issues utilizing the knowledge base
• Log incident details
DAY-TO-DAY SUPPORT
• Document ALL communication and troubleshooting steps and close or escalate tickets as needed via the
Service Desk ticket management system.
• Communicate with various vendors for warranty and other troubleshooting requirements.
• Perform other duties and special projects as assigned by the Service Desk Team Leaders
FIELD SUPPORT
• May be required to visit the Restaurant location for onsite troubleshooting and hardware/software
installation or replacement.
• May participate in New Restaurant Opening technology installation (multi-state).
Qualifications
SKILLS AND KNOWLEDGE REQUIREMENTS
• Restaurant or Retail customer service history preferred.
• Ability to multitask and work over the phone, web browser chat or email.
• Spanish speaking is a plus.
• Some travel may be required to visit restaurant locations including out of state.
COMPENSATION
$22.88 - $26.00 per hour + bonus eligibility. This is the expected hourly range for this position. Ultimately, in
determining pay, we'll consider the successful candidate's location, experience, and other job-related factors.
At Yum! Brands and at The Habit Restaurants, LLC, one of our core values is to Believe in ALL People. This means
seeing the value in everyone and unlocking their full potential to be their best self. The Habit Restaurants, LLC is
proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all
dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender
identity, national origin, veteran status, disability status, age, or any other protected characteristic. We are
committed to working with and providing reasonable accommodation to applicants with disabilities or special
needs.
US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and supplement and the Pay
Transparency Policy Statement.
Employment eligibility to work with Yum! in the U.S. is required as the company will not pursue visa sponsorship
for this position.
California Residents: For more information about the categories of personal information we collect from you
and how we use, sell, and share that information, please see our Privacy Notice for California Contractors and
Privacy Notice for California Employees.

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