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It Help Desk Assistant Jobs (NOW HIRING)

Bretz RV & Marine

IT Help Desk Assistant

Missoula, MT · On-site

$14 - $17/hr

Please review the rest of the to see if being a Help Desk Assistant might be the right fit for you ... Effectively communicating with the IT team to pass on important information about whatever help is ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

kgs

IT Help Desk

Carlsbad, NM

Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk ... Proven ability to assist a wide variety of end users with a wide range of issues including, but not ...

kgs

IT Help Desk

Carlsbad, NM

Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk ... Proven ability to assist a wide variety of end users with a wide range of issues including, but not ...

RedMane Technology

IT Help Desk Technician

Chicago, IL · On-site

$45K - $65K/yr

IT Help Desk Technician - Chicago Company Description RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver software solutions for ...

ABCS, Inc.

IT Help Desk Operator

Phoenix, AZ

$24.75/hr

Title: IT Help Desk Operator Duration: 6 month+ contract Location: Phoenix, AZ (Onsite: 11pm-7am ... etc. Assist with Active Directory password resets, VPN tunnel configurations, etc. Provide ...

United IT

IT Help Desk

Aurora, IL · On-site

IT Help Desk Location: Rockford, IL 61109 & Aurora, IL (Onsite) Key Responsibilities: Technical Support: * Respond to user inquiries via phone, email, or in-person. * Diagnose and resolve hardware ...

Ensign Services

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE. Position Type: Full-time position. Schedule ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE. Position Type: Full-time position. Schedule ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

RedMane Technology

IT Help Desk Technician

Chicago, IL

$45K - $65K/yr

\n \n \n IT Help Desk Technician - Chicago \n \n Company Description \n RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Mendocino Farms

IT HELP DESK TECHNICIAN

Plano, TX · On-site +1

$50K - $60K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: Dallas, TX (Plano ... * Assist with hardware and software rollouts: staging devices, configuring, deploying ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Salary: $20.00 - $22.00 per hour, DOE with ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $2 differential for hours worked at night ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

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How much do it help desk assistant jobs pay per hour?

As of May 28, 2026, the average hourly pay for it help desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Assistant, and why are they important?

To thrive as an IT Help Desk Assistant, you need foundational knowledge of computer hardware, operating systems, troubleshooting, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and basic network protocols is typically required. Strong communication, patience, and problem-solving abilities set top candidates apart in this role. These skills and qualities are crucial for efficiently resolving technical issues and providing excellent user support in a timely manner.

What are some common challenges faced by IT Help Desk Assistants and how can they be managed?

IT Help Desk Assistants frequently encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and effectively communicating with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks based on urgency, and actively develop strong customer service and problem-solving skills. Collaborating closely with more experienced IT staff and utilizing a ticketing system can also help streamline workflows and ensure timely resolution of issues.

What does an IT Help Desk Assistant do?

An IT Help Desk Assistant provides technical support and troubleshooting assistance to employees or customers experiencing computer or software issues. They help resolve problems related to hardware, software, network connectivity, and other IT-related concerns, often by answering calls, responding to emails, or using remote access tools. Additionally, they may assist with setting up new equipment, installing software, and maintaining IT documentation. Their main goal is to ensure that users can work efficiently by minimizing downtime caused by technical problems.

What is the difference between It Help Desk Assistant vs IT Support Specialist?

AspectIt Help Desk AssistantIT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, remote support
Employer & Industry UsageCorporate, educational, healthcareCorporate, enterprise, technical support
Common Search & ComparisonYesYes

While both roles involve assisting users with technical issues, the IT Support Specialist typically has more advanced skills and handles more complex problems. The Help Desk Assistant primarily provides basic support and triages issues. Both roles are essential in IT support teams, but the Specialist often requires additional certifications and experience.

More about It Help Desk Assistant jobs
What cities are hiring for It Help Desk Assistant jobs? Cities with the most It Help Desk Assistant job openings:
What are the most commonly searched types of It Help Desk jobs? The most popular types of It Help Desk jobs are:
What states have the most It Help Desk Assistant jobs? States with the most job openings for It Help Desk Assistant jobs include:
It Help Desk Assistant jobs near you
Infographic showing various It Help Desk Assistant job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 93% Full Time, 2% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
Media & IT Help Desk Assistant

Media & IT Help Desk Assistant

Weston Christian Academy

Fort Lauderdale, FL • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Media & IT Help Desk Assistant
Weston Christian Academy is a covenant school that partners with the home and church to foster excellence in each student while developing spiritual leaders who are fully devoted followers of Jesus Christ.
The first step in the application process is to complete the Pre-Employment Questionnaire. After completing this required document, click on the blue "Apply for This Job" button to continue with the process.
Purpose Statement
The Media & IT Help Desk Assistant is responsible for glorifying God through excellence in technical production, audio-visual support, and media operations across campus events and programs. This position provides hands-on assistance for chapels, drama productions, and classroom technology, while helping students grow in their understanding of media and production as acts of service and worship.
Specific Responsibilities

  • Provide technical setup and support for weekly chapel services, drama productions, and other campus events
  • Operate and maintain audio, video, lighting, and projection systems, including ProPresenter and other production software
  • Support the integration and function of campus-wide digital screens and displays, ensuring content runs smoothly
  • Assist in the creation and editing of photos and videos for school marketing and communications as needed
  • Collaborate with the Media Director to ensure excellence in all visual and technical presentations
  • Train and mentor students in media, sound, and lighting operations, fostering responsibility and teamwork during chapel and drama production
  • Provide technical assistance to faculty and staff during school events and assemblies
  • Help maintain media and production equipment, ensuring proper care, organization, and functionality
  • Serve as part of the tech team for special events and occasional after-school productions as needed
  • Provide technical support to the teachers and students by managing the IT Help Desk ticketing system
  • Provide chromebook loaners to students when needed
  • Send for repair any chromebook that cannot be repaired in house
  • Provide equipment maintenance to all personal devices during the summer
Qualifications / Skills / Gifts
  • Be a committed Christian who is a member in good standing of a Bible-believing church
  • Have a strong commitment to the Philosophy and Statement of Faith of First Baptist Church at Weston and to the Mission Statement of Weston Christian Academy
  • Have a teachable and humble spirit
  • Demonstrate experience with audio-visual systems, including soundboards, lighting controls, and presentation software such as ProPresenter
  • Ability to troubleshoot and resolve technical issues quickly and calmly
  • Basic understanding of production principles, including stage setup, lighting, and sound design
  • Some experience in photography and photo/video editing software (such as Adobe Photoshop, Lightroom, or Premiere Pro)
  • Some experience with information technology help desk
  • Strong interpersonal skills and ability to work collaboratively with staff, students, and volunteers
  • Enthusiastic, flexible, and positive attitude
  • Enjoys working with students and guiding them in hands-on learning opportunities

Work Schedule
Monday through Friday, 7:30 a.m. to 4:00 p.m., with availability for some evening or special events as needed.

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