Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...
Quick apply
Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...
IT Help Desk
Franklin, IN · On-site
$18 - $24/hr
We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is ...
IT Help Desk
Franklin, IN · On-site
$18 - $24/hr
We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is ...
Temporary- Help Desk Assistant (Pool)
Gallatin, TN · On-site
$16/hr
Temporary- Help Desk Assistant (Pool) Institution: Volunteer State Community College Job Summary ... Provide IT Help Desk support for students (walk-in and phone) for various technical issues ...
Temporary- Help Desk Assistant (Pool)
Gallatin, TN · On-site
$16/hr
Temporary- Help Desk Assistant (Pool) Institution: Volunteer State Community College Job Summary ... Provide IT Help Desk support for students (walk-in and phone) for various technical issues ...
IT Help Desk Technician
Greensboro, NC · On-site
IT Help Desk Technician Greensboro, NC | Full-Time | IT | Saf-Gard Safety Shoe Company Celebrating over 40 years in business, Saf-Gard Safety Shoe Company develops and implements safety footwear ...
IT Help Desk Technician
Greensboro, NC · On-site
IT Help Desk Technician Greensboro, NC | Full-Time | IT | Saf-Gard Safety Shoe Company Celebrating over 40 years in business, Saf-Gard Safety Shoe Company develops and implements safety footwear ...
IT Help Desk Technician
Billings, MT · On-site
We are seeking a motivated and detail-oriented IT Help Desk Technician to join our growing team at Tactacam! In this role, you will be a key member of our exceptional IT Help Desk team, supporting ...
IT Help Desk Technician
Billings, MT · On-site
We are seeking a motivated and detail-oriented IT Help Desk Technician to join our growing team at Tactacam! In this role, you will be a key member of our exceptional IT Help Desk team, supporting ...
The IT Help Desk Technician will work closely with internal leadership and external IT/cybersecurit ... Assist users with file access, collaboration tools, mailbox issues, calendar problems, and ...
Quick apply
The IT Help Desk Technician will work closely with internal leadership and external IT/cybersecurit ... Assist users with file access, collaboration tools, mailbox issues, calendar problems, and ...
IT Help Desk
Grand Rapids, MI · On-site
The IT Help Desk role is to ensure proper computer operations so that end users can accomplish ... Build rapport and elicit problem details from help desk customers.Prioritize and schedule problems.
New
Quick apply
IT Help Desk
Grand Rapids, MI · On-site
The IT Help Desk role is to ensure proper computer operations so that end users can accomplish ... Build rapport and elicit problem details from help desk customers.Prioritize and schedule problems.
New
IT Help Desk
$20 - $22/hr
IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...
IT Help Desk
$20 - $22/hr
IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...
IT HELP DESK TECHNICIAN
El Segundo, CA · On-site +1
$50K - $68K/yr
Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... * Assist with hardware and software rollouts: staging devices, configuring, deploying ...
IT HELP DESK TECHNICIAN
El Segundo, CA · On-site +1
$50K - $68K/yr
Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... * Assist with hardware and software rollouts: staging devices, configuring, deploying ...
IT Service Representative (IT Help Desk)
Atlanta, GA · On-site
$22.50/hr
IT Service Representative (IT Help Desk)Location: Atlanta, GAJob Type: Full-time | On-call rotation requiredBenefits:401(k)Dental insuranceEmployee assistance programHealth insuranceLife ...
Quick apply
IT Service Representative (IT Help Desk)
Atlanta, GA · On-site
$22.50/hr
IT Service Representative (IT Help Desk)Location: Atlanta, GAJob Type: Full-time | On-call rotation requiredBenefits:401(k)Dental insuranceEmployee assistance programHealth insuranceLife ...
IT Help Desk Technician
Billings, MT · On-site
We are seeking a motivated and detail-oriented IT Help Desk Technician to join our growing team at ... assist.
IT Help Desk Technician
Billings, MT · On-site
We are seeking a motivated and detail-oriented IT Help Desk Technician to join our growing team at ... assist.
IT Help Desk
Salt Lake City, UT · On-site
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...
IT Help Desk
Salt Lake City, UT · On-site
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...
IT Help Desk
Salt Lake City, UT · On-site
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...
IT Help Desk
Salt Lake City, UT · On-site
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...
Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...
Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...
The IT Help Desk Technician provides first-line technical support for Bank employees and assists in ... Assist with workstation deployments, equipment inventory, software updates, and hardware ...
The IT Help Desk Technician provides first-line technical support for Bank employees and assists in ... Assist with workstation deployments, equipment inventory, software updates, and hardware ...
IT Help Desk Technician
$37K - $50K/yr
Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best ...
Quick apply
IT Help Desk Technician
$37K - $50K/yr
Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best ...
Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves ... Provide excellent customer service * Assist with documenting all standard Service Desk operating ...
Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves ... Provide excellent customer service * Assist with documenting all standard Service Desk operating ...
IT Help Desk
Louisville, KY · On-site
We are in search of a highly motivated candidate to join our talented Team as an IT Help Desk specialist, responsible for providing first level support and troubleshooting for CLIENT team members.
IT Help Desk
Louisville, KY · On-site
We are in search of a highly motivated candidate to join our talented Team as an IT Help Desk specialist, responsible for providing first level support and troubleshooting for CLIENT team members.
IT Help Desk Specialist
Boca Raton, FL · On-site
IT Help Desk Specialist, Boca Raton, FL We are looking for an IT Help Desk Specialist guru to ... equipment. - Assist with network, network security, including maintaining firewalls, basic ...
IT Help Desk Specialist
Boca Raton, FL · On-site
IT Help Desk Specialist, Boca Raton, FL We are looking for an IT Help Desk Specialist guru to ... equipment. - Assist with network, network security, including maintaining firewalls, basic ...
IT Help Desk Support
Amityville, NY · On-site
$25 - $35/hr
... Assist with equipment upgrades, replacements, and technology refresh projects. · Create, modify ... IT help desk, desktop support, or technical support. · Strong working knowledge of Windows ...
Quick apply
IT Help Desk Support
Amityville, NY · On-site
$25 - $35/hr
... Assist with equipment upgrades, replacements, and technology refresh projects. · Create, modify ... IT help desk, desktop support, or technical support. · Strong working knowledge of Windows ...
It Help Desk Assistant information
See salary details
$10.34 - $12.41
4% of jobs
$12.41 - $14.49
4% of jobs
$14.49 - $16.56
9% of jobs
$17.47 is the 25th percentile. Wages below this are outliers.
$16.56 - $18.64
17% of jobs
The median wage is $20.12 / hr.
$18.64 - $20.72
22% of jobs
$22.68 is the 75th percentile. Wages above this are outliers.
$20.72 - $22.79
20% of jobs
$22.79 - $24.87
15% of jobs
$24.87 - $26.94
3% of jobs
$26.94 - $29.02
6% of jobs
$29.02 - $31.10
0% of jobs
$31.10 - $33.17
0% of jobs
$10
$20
$33
How much do it help desk assistant jobs pay per hour?
As of Sep 6, 2026, the average hourly pay for it help desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.
What does an IT Help Desk Assistant do?
An IT Help Desk Assistant provides technical support and troubleshooting assistance to employees or customers experiencing computer or software issues. They help resolve problems related to hardware, software, network connectivity, and other IT-related concerns, often by answering calls, responding to emails, or using remote access tools. Additionally, they may assist with setting up new equipment, installing software, and maintaining IT documentation. Their main goal is to ensure that users can work efficiently by minimizing downtime caused by technical problems.
What are the key skills and qualifications needed to thrive as an IT Help Desk Assistant?
To thrive as an IT Help Desk Assistant, you need foundational knowledge of computer hardware, operating systems, troubleshooting, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and basic network protocols is typically required. Strong communication, patience, and problem-solving abilities set top candidates apart in this role. These skills and qualities are crucial for efficiently resolving technical issues and providing excellent user support in a timely manner.
What are some common challenges faced by IT Help Desk Assistants and how can they be managed?
IT Help Desk Assistants frequently encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and effectively communicating with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks based on urgency, and actively develop strong customer service and problem-solving skills. Collaborating closely with more experienced IT staff and utilizing a ticketing system can also help streamline workflows and ensure timely resolution of issues.
What is the difference between It Help Desk Assistant vs IT Support Specialist?
| Aspect | It Help Desk Assistant | IT Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+, Cisco CCNA |
| Work Environment | Help desk, call center, on-site support | Help desk, on-site, remote support |
| Employer & Industry Usage | Corporate, educational, healthcare | Corporate, enterprise, technical support |
| Common Search & Comparison | Yes | Yes |
While both roles involve assisting users with technical issues, the IT Support Specialist typically has more advanced skills and handles more complex problems. The Help Desk Assistant primarily provides basic support and triages issues. Both roles are essential in IT support teams, but the Specialist often requires additional certifications and experience.
More about It Help Desk Assistant jobs
What cities are hiring for It Help Desk Assistant jobs?
Cities with the most It Help Desk Assistant job openings:
What are the most commonly searched types of It Help Desk jobs?
The most popular types of It Help Desk jobs are:
What states have the most It Help Desk Assistant jobs?
States with the most job openings for It Help Desk Assistant jobs include:
Full-time
Re-posted 24 days ago
Job description
Job description
Job Title: Contract IT Help Desk
Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided
required
- Associate degree or higher
- Help Desk Support (2+ years)
- Microsoft Windows (2+ years)
- Active Directory (1+ years)
- Citrix (1+ years)
- 2+ years of experience in ANY of the following:
- Microsoft Office
- Microsoft Azure
Job Summary: As an IT HELP DESK you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point of contact for any IT-related issues and will work closely with our clients to resolve their problems in a timely and efficient manner.
Key Responsibilities:
- Provide first-level technical support and troubleshooting for IT-related issues
- Respond to incoming calls, emails, and tickets in a timely and professional manner
- Identify, diagnose, and resolve technical problems for clients
- Escalate complex issues to the appropriate teams for further resolution
- Document all support activities and resolutions in our ticketing system
- Collaborate with team members to continuously improve processes and procedures
- Participate in on-call rotation for off-hours support as needed
- Stay up-to-date with the latest technologies and industry trends to provide the best support to our clients
Requirements:
- Associate degree or higher in a related field
- Minimum of 2 year of experience in help desk support
- Proficiency in Microsoft Windows operating systems
- Experience with Active Directory and Citrix
- Familiarity with Microsoft Office applications
- Available for off-hours support on a rotating basis
- Knowledge of Microsoft Azure is a plus
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Strong problem-solving and troubleshooting skills