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It Help Desk Assistant Jobs (NOW HIRING)

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk Part-Time Technician Responsibilities * Serve as a professional and competent ...

New Hope

IT Help Desk Support

Rock Hill, SC · On-site

$22/hr

... assist in SharePoint migrations and implementations, including document management and access ... Preferred Qualifications • 3-5 years of experience in a IT Help Desk Support. • Proficient in ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $2 differential for hours worked at night ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk - Part-Time Technician Responsibilities * Serve as a professional and competent ...

Action Labor and Staffing Connection

Be Seen First

IT Help Desk Technician

West Palm Beach, FL · On-site

$24 - $28/hr

Position: IT Help Desk Technician Reports to: IT Manager / Director of IT Location: West Palm Beach ... Document recurring issues and contribute to the internal knowledge base * Assist with new branch IT ...

IntelliDyne

IT Help Desk Manager

Herndon, VA

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of ...

NOLA Public Schools

IT Help Desk Technician

New Orleans, LA · On-site

$45.40K - $72.11K/yr

Position Summary The IT Help Desk Technician will support all site technology including but not ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Turbine Technologies

IT Help Desk

Jupiter, FL · On-site

Keyword: help desk it computer skills Required Experience: Education and Experience * High school diploma or equivalent Required Experience: * Strong knowledge of Microsoft Windows 11 in a corporate ...

BC Tech Pro

IT Help Desk

Magna, UT · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

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It Help Desk Assistant information

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How much do it help desk assistant jobs pay per hour?

As of May 28, 2026, the average hourly pay for it help desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Assistant, and why are they important?

To thrive as an IT Help Desk Assistant, you need foundational knowledge of computer hardware, operating systems, troubleshooting, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and basic network protocols is typically required. Strong communication, patience, and problem-solving abilities set top candidates apart in this role. These skills and qualities are crucial for efficiently resolving technical issues and providing excellent user support in a timely manner.

What are some common challenges faced by IT Help Desk Assistants and how can they be managed?

IT Help Desk Assistants frequently encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and effectively communicating with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks based on urgency, and actively develop strong customer service and problem-solving skills. Collaborating closely with more experienced IT staff and utilizing a ticketing system can also help streamline workflows and ensure timely resolution of issues.

What does an IT Help Desk Assistant do?

An IT Help Desk Assistant provides technical support and troubleshooting assistance to employees or customers experiencing computer or software issues. They help resolve problems related to hardware, software, network connectivity, and other IT-related concerns, often by answering calls, responding to emails, or using remote access tools. Additionally, they may assist with setting up new equipment, installing software, and maintaining IT documentation. Their main goal is to ensure that users can work efficiently by minimizing downtime caused by technical problems.

What is the difference between It Help Desk Assistant vs IT Support Specialist?

AspectIt Help Desk AssistantIT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, remote support
Employer & Industry UsageCorporate, educational, healthcareCorporate, enterprise, technical support
Common Search & ComparisonYesYes

While both roles involve assisting users with technical issues, the IT Support Specialist typically has more advanced skills and handles more complex problems. The Help Desk Assistant primarily provides basic support and triages issues. Both roles are essential in IT support teams, but the Specialist often requires additional certifications and experience.

More about It Help Desk Assistant jobs
What cities are hiring for It Help Desk Assistant jobs? Cities with the most It Help Desk Assistant job openings:
What are the most commonly searched types of It Help Desk jobs? The most popular types of It Help Desk jobs are:
What states have the most It Help Desk Assistant jobs? States with the most job openings for It Help Desk Assistant jobs include:
It Help Desk Assistant jobs near you
Infographic showing various It Help Desk Assistant job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 93% Full Time, 2% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
IT Help Desk - Part-Time

IT Help Desk - Part-Time

Technologix

Ruston, LA • On-site

Part-time

Posted 7 days ago

Job description

Quarterly Part-Time in Ruston, LA - Entry Level

Open to current Louisiana Tech University students

Summary

We are looking for a qualified Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.

An excellent Help Desk Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed.

Your goals will be to build value for clients that will help protect the company's character and business.

IT Help Desk Part-Time Technician Responsibilities

  • Serve as a professional and competent point of contact for customers seeking technical assistance over the phone or via service ticket
  • Follow Technologix standard operating procedures (SOPs) during training and production phases of employment
  • Complete remote troubleshooting through diagnostic techniques and pertinent questions
  • Discover the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unsolved issues to the next level of support personnel
  • Provide detailed information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on / escalate any client feedback or suggestions to the appropriate internal team
  • Identify and suggest possible improvements to procedures

IT Help Desk Part-Time Technician Requirements

  • Actively pursuing a degree in Cyber Engineering, CIS, or related field
  • Some experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases, and remote control
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and solve basic technical issues
  • Proficiency in English
  • Excellent verbal and written communication skills
  • Customer-oriented and cool-tempered
  • Must be eligible to work in the US without sponsorship