IT HELP DESK
Ann Arbor, MI · On-site
Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor ... professional manner - Identify, diagnose, and resolve technical problems for clients - Escalate ...
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IT HELP DESK
Ann Arbor, MI · On-site
Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor ... professional manner - Identify, diagnose, and resolve technical problems for clients - Escalate ...
Information Technology Help Desk
Mount Hermon, CA · On-site
$17.15 - $19.25/hr
Position Objective: The IT Help Desk is responsible for helping to maintain the information ... Adherence to company dress code and professional standards for personal grooming and appearance.
Information Technology Help Desk
Mount Hermon, CA · On-site
$17.15 - $19.25/hr
Position Objective: The IT Help Desk is responsible for helping to maintain the information ... Adherence to company dress code and professional standards for personal grooming and appearance.
IT Help Desk
Rochester, NY · On-site
Overview Job Title: IT Help Desk Location: Victor, NY (Onsite) Employment Type: 6-month contract to hire Hours: Monday - Friday (7:30 am - 4 pm) About the Company Our client is a well-established ...
IT Help Desk
Rochester, NY · On-site
Overview Job Title: IT Help Desk Location: Victor, NY (Onsite) Employment Type: 6-month contract to hire Hours: Monday - Friday (7:30 am - 4 pm) About the Company Our client is a well-established ...
IT Help Desk
Franklin, IN · On-site
$18 - $24/hr
We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is ...
IT Help Desk
Franklin, IN · On-site
$18 - $24/hr
We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is ...
IT Help Desk Technician
Tampa, FL · On-site
$37K - $50K/yr
IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL ... Motivation and drive to develop yourself personally and professionally * Strong communication ...
IT Help Desk Technician
Tampa, FL · On-site
$37K - $50K/yr
IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL ... Motivation and drive to develop yourself personally and professionally * Strong communication ...
IT Help Desk Technician
Jacksonville, FL · On-site
$37K - $50K/yr
Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows ... Motivation and drive to develop yourself personally and professionally * Strong communication ...
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IT Help Desk Technician
Jacksonville, FL · On-site
$37K - $50K/yr
Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows ... Motivation and drive to develop yourself personally and professionally * Strong communication ...
IT Help Desk Technician
Norwich, CT · On-site
$23 - $25/hr
Provide friendly, professional customer support to hospital staff. What We're Looking For * High School Diploma (or equivalent) required; additional technical training preferred. * Prior IT Help Desk ...
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IT Help Desk Technician
Norwich, CT · On-site
$23 - $25/hr
Provide friendly, professional customer support to hospital staff. What We're Looking For * High School Diploma (or equivalent) required; additional technical training preferred. * Prior IT Help Desk ...
IT Help Desk Technician
Erlanger, KY · On-site
$30 - $31/hr
IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay Rate: $30/hr (W2) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Contract Duration: 6 months (possible ...
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IT Help Desk Technician
Erlanger, KY · On-site
$30 - $31/hr
IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay Rate: $30/hr (W2) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Contract Duration: 6 months (possible ...
IT HELP DESK TECHNICIAN
$50K - $68K/yr
Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA Status: Non Exempt Compensation: $50,000 - $68,000 per year Summary: At Mendocino Farms, we don't ...
IT HELP DESK TECHNICIAN
$50K - $68K/yr
Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA Status: Non Exempt Compensation: $50,000 - $68,000 per year Summary: At Mendocino Farms, we don't ...
IT HELP DESK TECHNICIAN
El Segundo, CA · On-site +1
$50K - $68K/yr
Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA Status: Non Exempt Compensation: $50,000 - $68,000 per year Summary: At Mendocino Farms, we don't ...
IT HELP DESK TECHNICIAN
El Segundo, CA · On-site +1
$50K - $68K/yr
Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA Status: Non Exempt Compensation: $50,000 - $68,000 per year Summary: At Mendocino Farms, we don't ...
IT Help Desk
Fort Worth, TX · On-site
Posting Details Position Information Job Title IT Help Desk Position Summary Needing a student ... Ability to maintain a professional appearance and office atmosphere. * Ability to be proficient ...
IT Help Desk
Fort Worth, TX · On-site
Posting Details Position Information Job Title IT Help Desk Position Summary Needing a student ... Ability to maintain a professional appearance and office atmosphere. * Ability to be proficient ...
IT Help Desk
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night ... We also believe in supporting our employee's professional growth and development through our ...
IT Help Desk
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night ... We also believe in supporting our employee's professional growth and development through our ...
IT Help Desk
Iuka, MS · On-site
$20.50/hr
Perform all assigned desk-side support activities ... Display outstanding technical and professional services skills at all times * Meet - established ...
IT Help Desk
Iuka, MS · On-site
$20.50/hr
Perform all assigned desk-side support activities ... Display outstanding technical and professional services skills at all times * Meet - established ...
IT Help Desk
Plymouth, MN · On-site
$23/hr
Perform all assigned desk-side support activities ... Display outstanding technical and professional services skills at all times * Meet - established ...
IT Help Desk
Plymouth, MN · On-site
$23/hr
Perform all assigned desk-side support activities ... Display outstanding technical and professional services skills at all times * Meet - established ...
IT Help Desk Technician
Wichita, KS · On-site
At MCI we are committed to fostering an environment where professionals can build meaningful ... We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to ...
New
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IT Help Desk Technician
Wichita, KS · On-site
At MCI we are committed to fostering an environment where professionals can build meaningful ... We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to ...
New
IT Help Desk
Iuka, MS · On-site
$20.50/hr
Perform all assigned desk-side support activities ... Display outstanding technical and professional services skills at all times * Meet - established ...
IT Help Desk
Iuka, MS · On-site
$20.50/hr
Perform all assigned desk-side support activities ... Display outstanding technical and professional services skills at all times * Meet - established ...
IT Help Desk Technician
Decatur, IN · On-site
The IT Help Desk Technician is responsible for implementing and maintaining the hospital's Information Technology Help Desk Program, utilizing a work order system to provide support and perform ...
Quick apply
IT Help Desk Technician
Decatur, IN · On-site
The IT Help Desk Technician is responsible for implementing and maintaining the hospital's Information Technology Help Desk Program, utilizing a work order system to provide support and perform ...
IT Help Desk
Magna, UT · On-site
$20.50/hr
Perform all assigned desk-side support activities ... Display outstanding technical and professional services skills at all times * Meet - established ...
IT Help Desk
Magna, UT · On-site
$20.50/hr
Perform all assigned desk-side support activities ... Display outstanding technical and professional services skills at all times * Meet - established ...
Perform all assigned desk-side support activities ... Display outstanding technical and professional services skills at all times * Meet - established ...
Quick apply
Perform all assigned desk-side support activities ... Display outstanding technical and professional services skills at all times * Meet - established ...
IT Help Desk
Albuquerque, NM · On-site
Description The IT Help Desk role is to support the stable operation of the information technology systems of The Downs Racetrack and Casino. This includes all duties that are applicable to a Tier I ...
IT Help Desk
Albuquerque, NM · On-site
Description The IT Help Desk role is to support the stable operation of the information technology systems of The Downs Racetrack and Casino. This includes all duties that are applicable to a Tier I ...
It Help Desk Professional information
See salary details
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
How much do it help desk professional jobs pay per hour?
As of Aug 23, 2026, the average hourly pay for it help desk professional in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
What is an IT Help Desk Professional?
IT Help Desk Professionals are specialists who provide technical support and assistance to users within an organization or to customers. Their main responsibilities include troubleshooting hardware and software issues, guiding users through solutions, and escalating problems to higher-level technicians when necessary. They often serve as the first point of contact for IT-related problems and help ensure that technology systems run smoothly and efficiently. Their work is critical for maintaining productivity and minimizing downtime caused by technical issues.
What are the key skills and qualifications needed to thrive as an IT Help Desk Professional?
To thrive as an IT Help Desk Professional, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills are crucial for resolving technical issues efficiently, maintaining user productivity, and ensuring a positive support experience.
What are some common challenges faced by IT Help Desk Professionals, and how can they be managed effectively?
IT Help Desk Professionals often encounter challenges such as handling a high volume of support requests, troubleshooting a wide range of technical issues, and communicating complex solutions to users with varying technical knowledge. Managing these challenges effectively involves prioritizing tasks, using ticketing systems for organization, and continuously improving communication skills. Additionally, collaborating with other IT team members and staying current with new technologies can help resolve issues more efficiently and provide better support to end users.
What is the difference between It Help Desk Professional vs Technical Support Specialist?
| Aspect | It Help Desk Professional | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, Cisco CCNA |
| Work Environment | Help desks, call centers, remote support | On-site, remote, customer locations |
| Industry Usage | IT services, corporate support | IT, telecommunications, hardware vendors |
| Search/Comparison Intent | Understanding roles, career paths | Job requirements, skills needed |
Both roles involve troubleshooting and supporting IT users, but the It Help Desk Professional typically handles general user issues via help desk systems, while the Technical Support Specialist may focus more on hardware, network, or specialized technical problems. The roles often overlap in certifications and work environments, but their specific focus areas differ based on employer needs.
More about It Help Desk Professional jobs
What cities are hiring for It Help Desk Professional jobs?
Cities with the most It Help Desk Professional job openings:
What are the most commonly searched types of It Help Desk jobs?
The most popular types of It Help Desk jobs are:
What states have the most It Help Desk Professional jobs?
States with the most job openings for It Help Desk Professional jobs include:
What job categories do people searching It Help Desk Professional jobs look for?
The top searched job categories for It Help Desk Professional jobs are:
Full-time
Re-posted 10 days ago
Job description
Job description
Job Title: Contract IT Help Desk
Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided
required
- Associate degree or higher
- Help Desk Support (2+ years)
- Microsoft Windows (2+ years)
- Active Directory (1+ years)
- Citrix (1+ years)
- 2+ years of experience in ANY of the following:
- Microsoft Office
- Microsoft Azure
Job Summary: As an IT HELP DESK you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point of contact for any IT-related issues and will work closely with our clients to resolve their problems in a timely and efficient manner.
Key Responsibilities:
- Provide first-level technical support and troubleshooting for IT-related issues
- Respond to incoming calls, emails, and tickets in a timely and professional manner
- Identify, diagnose, and resolve technical problems for clients
- Escalate complex issues to the appropriate teams for further resolution
- Document all support activities and resolutions in our ticketing system
- Collaborate with team members to continuously improve processes and procedures
- Participate in on-call rotation for off-hours support as needed
- Stay up-to-date with the latest technologies and industry trends to provide the best support to our clients
Requirements:
- Associate degree or higher in a related field
- Minimum of 2 year of experience in help desk support
- Proficiency in Microsoft Windows operating systems
- Experience with Active Directory and Citrix
- Familiarity with Microsoft Office applications
- Available for off-hours support on a rotating basis
- Knowledge of Microsoft Azure is a plus
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Strong problem-solving and troubleshooting skills