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It Help Desk Professional Jobs (NOW HIRING)

Tru Clean Management

IT Help Desk

Homestead, FL

IT Help Desk We are seeking a customer-focused and tech-savvy IT Help Desk Technician to join our ... Preferred Qualifications Professional certifications such as CompTIA A+ , Network+ , Google ...

Tecolote Research

Help Desk Professional

Arlington, VA · On-site

$23 - $31/hr

The help desk professional is a crucial member of the Corporate Information Technology (IT) Group that manages the Company's technology infrastructure and user support systems, responsible for ...

US Tech Solutions

IT Help Desk Support

Woodland, CA

... professionals whose education, skills and experience are vetted and matched to your unique hiring ... Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 ...

iVenture Solutions

IT Help Desk Technician

Orlando, FL · On-site

$37K - $50K/yr

Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows ... Motivation and drive to develop yourself personally and professionally * Strong communication ...

Tactacam

IT Help Desk Technician

Billings, MT

Deliver outstanding customer service with professionalism, patience, and a positive attitude ... Proven experience in an IT Help Desk, Desktop Support, or similar technical support role.

New

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay Rate: $30/hr (W2) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Contract Duration: 6 months (possible ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... We also believe in supporting our employee's professional growth and development through our ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... We also believe in supporting our employee's professional growth and development through our ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation ... We also believe in supporting our employee's professional growth and development through our ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... We also believe in supporting our employee's professional growth and development through our ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

Posting Details Position Information Job Title IT Help Desk Position Summary Needing a student ... Ability to maintain a professional appearance and office atmosphere. * Ability to be proficient ...

Reagent

IT Help Desk Analyst

Ringoes, NJ

$55K - $70K/yr

... professionally. The IT Help Desk Analyst will be responsible for receiving, prioritizing ... documenting, and resolving technical incidents and service requests. In addition to direct user ...

New

Mendocino Farms

IT HELP DESK TECHNICIAN

Plano, TX · On-site +1

$50K - $60K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: Dallas, TX (Plano Area) FLSA Status: Non Exempt Compensation: $50,000 - $60,000 per year Summary: At Mendocino Farms, we ...

Action Labor and Staffing Connection

Be Seen First

IT Help Desk Technician

West Palm Beach, FL · On-site

$24 - $28/hr

Position: IT Help Desk Technician Reports to: IT Manager / Director of IT Location: West Palm Beach ... If you are looking for a fun environment to work hard and grow professionally, please apply this ad ...

BC Tech Pro

IT Help Desk

San Diego, CA · On-site

$24.50/hr

Perform all assigned desk-side support activities ... Display outstanding technical and professional services skills at all times * Meet - established ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing ... for professional growth. TRAVEL: The position is based in downtown Orlando and may require some ...

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All JobsIt Help Desk Professional Jobs

It Help Desk Professional information

See salary details

$12

$23

$33

How much do it help desk professional jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for it help desk professional in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between It Help Desk Professional vs Technical Support Specialist?

AspectIt Help Desk ProfessionalTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco CCNA
Work EnvironmentHelp desks, call centers, remote supportOn-site, remote, customer locations
Industry UsageIT services, corporate supportIT, telecommunications, hardware vendors
Search/Comparison IntentUnderstanding roles, career pathsJob requirements, skills needed

Both roles involve troubleshooting and supporting IT users, but the It Help Desk Professional typically handles general user issues via help desk systems, while the Technical Support Specialist may focus more on hardware, network, or specialized technical problems. The roles often overlap in certifications and work environments, but their specific focus areas differ based on employer needs.

What are some common challenges faced by IT Help Desk Professionals, and how can they be managed effectively?

IT Help Desk Professionals often encounter challenges such as handling a high volume of support requests, troubleshooting a wide range of technical issues, and communicating complex solutions to users with varying technical knowledge. Managing these challenges effectively involves prioritizing tasks, using ticketing systems for organization, and continuously improving communication skills. Additionally, collaborating with other IT team members and staying current with new technologies can help resolve issues more efficiently and provide better support to end users.

What are IT Help Desk Professionals?

IT Help Desk Professionals are specialists who provide technical support and assistance to users within an organization or to customers. Their main responsibilities include troubleshooting hardware and software issues, guiding users through solutions, and escalating problems to higher-level technicians when necessary. They often serve as the first point of contact for IT-related problems and help ensure that technology systems run smoothly and efficiently. Their work is critical for maintaining productivity and minimizing downtime caused by technical issues.

What are the key skills and qualifications needed to thrive as an IT Help Desk Professional, and why are they important?

To thrive as an IT Help Desk Professional, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills are crucial for resolving technical issues efficiently, maintaining user productivity, and ensuring a positive support experience.
More about It Help Desk Professional jobs
What cities are hiring for It Help Desk Professional jobs? Cities with the most It Help Desk Professional job openings:
What are the most commonly searched types of It Help Desk jobs? The most popular types of It Help Desk jobs are:
What states have the most It Help Desk Professional jobs? States with the most job openings for It Help Desk Professional jobs include:
What job categories do people searching It Help Desk Professional jobs look for? The top searched job categories for It Help Desk Professional jobs are:
It Help Desk Professional jobs near you
Infographic showing various It Help Desk Professional job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk

Tru Clean Management

Homestead, FL

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

IT Help Desk

We are seeking a customer-focused and tech-savvy IT Help Desk Technician to join our growing team. In this role, you will serve as the first point of contact for employees experiencing technical issues. You will be responsible for diagnosing, troubleshooting, and resolving hardware, software, and network problems to ensure minimal disruption to daily business operations.

The ideal candidate possesses strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional technical support.

Key Responsibilities

Technical Support: Provide first-level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware via phone, email, and chat.

Issue Resolution: Troubleshoot, diagnose, and resolve technical problems including password resets, network connectivity issues, software installation errors, and hardware malfunctions.

Ticket Management: Log, track, and document all help desk requests and resolutions within the ticketing system; escalate complex issues to Tier 2 or Tier 3 support when necessary.

Onboarding & Offboarding: Set up, configure, and deploy workstations, laptops, peripheral devices, and accounts for new hires; securely wipe and reclaim assets during offboarding.

System Maintenance: Maintain accurate inventory records of all company hardware, software licenses, and access permissions.

User Documentation: Create and update user-facing documentation, quick-start guides, and internal FAQs to promote user self-service.

Qualifications & Skills

Experience: 1–3 years of experience in an IT help desk, technical support, or customer service role.

Education: Associate degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).

Operating Systems: Proficient with Windows 10/11 and macOS environments.

Software Knowledge: Experience supporting Microsoft 365 applications (Word, Excel, Outlook, Teams), identity management tools, and standard business software.

Core Competencies:

Strong troubleshooting skills and a methodical approach to problem-solving.

Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

Proven ability to multi-task and prioritize workload effectively in a fast-paced environment.

Preferred Qualifications

Professional certifications such as CompTIA A+, Network+, Google IT Support Professional, or Microsoft Certified: Modern Desktop Administrator.

Familiarity with remote management tools and modern Applicant Tracking Systems or HRIS/IT ticketing workflows.

What We Offer

Competitive salary and performance-based bonuses.

Comprehensive health, dental, and vision insurance.

401(k) matching and retirement planning.

Generous Paid Time Off (PTO) and paid holidays.

Opportunities for professional development, certifications, and career advancement.

Apply