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It Help Desk Professional Jobs (NOW HIRING)

Tecolote Research

Help Desk Professional

Arlington, VA · On-site

$50K - $60K/yr

The help desk professional is a crucial member of the Corporate Information Technology (IT) Group that manages the Company's technology infrastructure and user support systems, responsible for ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date ... professional development * Analyze ticketing data to identify trends, drive long-term problem ...

GFI Digital

Print IT Help Desk

Hazelwood, MO · On-site

The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for our MFP and MPS customers. The Print IT Help Desk team members are our first responders in IT service ...

GFI Digital

Print IT Help Desk

Hazelwood, MO · On-site

The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for our MFP and MPS customers. The Print IT Help Desk team members are our first responders in IT service ...

TOTAL WAREHOUSE INC

IT Help Desk I

Anaheim, CA · On-site

Description The IT Help Desk I position provides day-to-day technical support to employees and assists with maintaining the company's IT equipment, user accounts, software, and basic network ...

Judi Health

IT Help Desk Technician

Charlotte, NC · Hybrid

Hybrid 3 days a week in Charlotte, NC office Position Summary The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and ...

Fourteen Foods

Essential Functions: IT Helpdesk Representative (90%): * Provides Level 1 basic IT assistance in resolving IT issues and documents the issue in the service desk ticket. * Effectively identifies ...

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It Help Desk Professional information

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How much do it help desk professional jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for it help desk professional in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Help Desk Professional?

IT Help Desk Professionals are specialists who provide technical support and assistance to users within an organization or to customers. Their main responsibilities include troubleshooting hardware and software issues, guiding users through solutions, and escalating problems to higher-level technicians when necessary. They often serve as the first point of contact for IT-related problems and help ensure that technology systems run smoothly and efficiently. Their work is critical for maintaining productivity and minimizing downtime caused by technical issues.

What are the key skills and qualifications needed to thrive as an IT Help Desk Professional?

To thrive as an IT Help Desk Professional, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills are crucial for resolving technical issues efficiently, maintaining user productivity, and ensuring a positive support experience.

What are some common challenges faced by IT Help Desk Professionals, and how can they be managed effectively?

IT Help Desk Professionals often encounter challenges such as handling a high volume of support requests, troubleshooting a wide range of technical issues, and communicating complex solutions to users with varying technical knowledge. Managing these challenges effectively involves prioritizing tasks, using ticketing systems for organization, and continuously improving communication skills. Additionally, collaborating with other IT team members and staying current with new technologies can help resolve issues more efficiently and provide better support to end users.

What is the difference between It Help Desk Professional vs Technical Support Specialist?

AspectIt Help Desk ProfessionalTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco CCNA
Work EnvironmentHelp desks, call centers, remote supportOn-site, remote, customer locations
Industry UsageIT services, corporate supportIT, telecommunications, hardware vendors
Search/Comparison IntentUnderstanding roles, career pathsJob requirements, skills needed

Both roles involve troubleshooting and supporting IT users, but the It Help Desk Professional typically handles general user issues via help desk systems, while the Technical Support Specialist may focus more on hardware, network, or specialized technical problems. The roles often overlap in certifications and work environments, but their specific focus areas differ based on employer needs.

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It Help Desk Professional jobs near you
Infographic showing various It Help Desk Professional job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk

Cincinnati, OH • On-site

Inverse Technology Solutions
IT Services • 51 - 200 employees
Learn more about Inverse Technology Solutionsexternal

Full-time

Re-posted 8 days ago

Job description

Job Summary:
Inverse Technology Solutions is a fast-growing company providing IT services for Nationwide Businesses and Fortune 500 Companies. They are seeking an IT Help Desk Support Technician to handle support tickets and assist with various IT systems, requiring motivation and a willingness to learn.
Responsibilities:
• open support tickets from clients
• properly identify and assign tickets to the correct group
• work on IT Voice and Data Infrastructure
• work on E-Call Systems
• work on Wireless support
Qualifications:
Required:
• Previous experience working in Help Desk Support or IT Support
• Process-driven with excellent attention to detail
• Ability to handle multiple projects simultaneously and under tight deadlines
• Strong communications skills to effectively communicate technical information to non-technical customers
• Vendor Management skills
• Experience with ticketing systems
• Ability to work in a fast paced environment with minimal supervision
• Outstanding customer service and teamwork skills
• Excellent written and verbal communications skills
• Strong analytical ability
• After hours / On Call support is required
• 1 to 2 Years of experience
Preferred:
• Experience in troubleshooting technical issues within telecommunications networks
• College preferred or High School
Company:
Inverse Technology Solutions provides financial telecom management services in the retail industry. Founded in 1974, the company is headquartered in Cincinnati, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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