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It Help Desk Professional Jobs (NOW HIRING)

Tecolote Research

Help Desk Professional

Arlington, VA · On-site

$23 - $31/hr

The help desk professional is a crucial member of the Corporate Information Technology (IT) Group that manages the Company's technology infrastructure and user support systems, responsible for ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... We also believe in supporting our employee's professional growth and development through our ...

Tri Star Energy

IT Help Desk Technician

Nashville, TN · On-site

The IT Help Desk Technician is responsible for providing great customer service and timely response ... Responsibilities : • Provides timely and professional support via incident ticket submissions ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL

$37K - $50K/yr

Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows ... Motivation and drive to develop yourself personally and professionally * Strong communication ...

Mondo

IT Help Desk Manager

Glenside, PA · On-site

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H ... professional development Analyze ticketing data to identify trends, drive long-term problem ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL

What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server ... Motivation and drive to develop yourself personally and professionally * Strong communication ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... We also believe in supporting our employee's professional growth and development through our ...

Reagent

IT Help Desk Analyst

Ringoes, NJ

$55K - $70K/yr

... professionally. The IT Help Desk Analyst will be responsible for receiving, prioritizing ... documenting, and resolving technical incidents and service requests. In addition to direct user ...

BC Tech Pro

IT Help Desk

Huntsville, AL

$20.50/hr

Perform all assigned desk-side support activities ... Display outstanding technical and professional services skills at all times * Meet - established ...

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 ... College degree or equivalent professional experience required * HDI certification (Support Center ...

BC Tech Pro

IT Help Desk

Huntsville, AL · On-site

$20.50/hr

Perform all assigned desk-side support activities ... Display outstanding technical and professional services skills at all times * Meet - established ...

Tri Star Energy

IT Help Desk Technician

Nashville, TN · On-site

The IT Help Desk Technician is responsible for providing great customer service and timely response ... Provides timely and professional support via incident ticket submissions, emails, and/or phone ...

TRAPP TECHNOLOGY INC

IT Help Desk

Phoenix, AZ · On-site +1

$17 - $24/hr

We help organizations simplify technology, improve security, and support growth through proactive ... Maintains a professional image and demonstrates and adheres all Trapp Policies and Procedures

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All JobsIt Help Desk Professional Jobs

It Help Desk Professional information

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$12

$23

$33

How much do it help desk professional jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for it help desk professional in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between It Help Desk Professional vs Technical Support Specialist?

AspectIt Help Desk ProfessionalTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco CCNA
Work EnvironmentHelp desks, call centers, remote supportOn-site, remote, customer locations
Industry UsageIT services, corporate supportIT, telecommunications, hardware vendors
Search/Comparison IntentUnderstanding roles, career pathsJob requirements, skills needed

Both roles involve troubleshooting and supporting IT users, but the It Help Desk Professional typically handles general user issues via help desk systems, while the Technical Support Specialist may focus more on hardware, network, or specialized technical problems. The roles often overlap in certifications and work environments, but their specific focus areas differ based on employer needs.

What are some common challenges faced by IT Help Desk Professionals, and how can they be managed effectively?

IT Help Desk Professionals often encounter challenges such as handling a high volume of support requests, troubleshooting a wide range of technical issues, and communicating complex solutions to users with varying technical knowledge. Managing these challenges effectively involves prioritizing tasks, using ticketing systems for organization, and continuously improving communication skills. Additionally, collaborating with other IT team members and staying current with new technologies can help resolve issues more efficiently and provide better support to end users.

What are IT Help Desk Professionals?

IT Help Desk Professionals are specialists who provide technical support and assistance to users within an organization or to customers. Their main responsibilities include troubleshooting hardware and software issues, guiding users through solutions, and escalating problems to higher-level technicians when necessary. They often serve as the first point of contact for IT-related problems and help ensure that technology systems run smoothly and efficiently. Their work is critical for maintaining productivity and minimizing downtime caused by technical issues.

What are the key skills and qualifications needed to thrive as an IT Help Desk Professional, and why are they important?

To thrive as an IT Help Desk Professional, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills are crucial for resolving technical issues efficiently, maintaining user productivity, and ensuring a positive support experience.
More about It Help Desk Professional jobs
What cities are hiring for It Help Desk Professional jobs? Cities with the most It Help Desk Professional job openings:
What are the most commonly searched types of It Help Desk jobs? The most popular types of It Help Desk jobs are:
What states have the most It Help Desk Professional jobs? States with the most job openings for It Help Desk Professional jobs include:
What job categories do people searching It Help Desk Professional jobs look for? The top searched job categories for It Help Desk Professional jobs are:
It Help Desk Professional jobs near you
Infographic showing various It Help Desk Professional job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Professional

Help Desk Professional

Tecolote Research

Arlington, VA • On-site

$23 - $31/hr

Full-time

Re-posted 9 days ago

Job description

Overview
We are seeking a help desk professional with hands-on experience working in a PC LAN/WAN environment supporting users with complex problems. This position is fast-paced and requires excellent organizational, problem solving, communication and follow-through skills. Helpdesk Professionals will be responsible for (not limited to) taking phone calls, answering customer inquiries, diagnosing technical issues, running tests, troubleshooting software and equipment, installing and updating software and hardware.
Responsibilities
  • The help desk professional is a crucial member of the Corporate Information Technology (IT) Group that manages the Company's technology infrastructure and user support systems, responsible for providing quality support to the end-user, remote workforce and systems teams.
  • This individual will foster and maintain user satisfaction via quality service and support, minimize problem resolution time and callbacks, implement end-user requests and participate in IT tactical plan implementation.

Skills Required
  • Experience working at a help desk for a mid-sized geographically dispersed company is desirable
    • Helpdesk Professional I: 0-2 years of experience
  • Soft skills include
    • Patience
    • Empathy
    • Active listening
    • Sense of urgency
    • Good interpersonal skills
    • Well-organized
    • Speed and accuracy
    • Creativity and flexibility
  • Windows OS, Active Directory experience is desired
  • Okta Multi Factor Authentication is a plus
  • Exchange, Office 365 experience is a plus
  • Printer installation and configuration experience is a plus
  • Windows Server is a plus
  • Purchasing, receiving, shipping and equipment management
  • The ability to work with employees at all levels of the organization
  • The ability to obtain and maintain a security clearance is required
  • US Citizenship is required

Education
High school diploma required.

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