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It Help Desk Professional Jobs (NOW HIRING)

Koniag Government Services

IT Help Desk

Carlsbad, NM · On-site

Job Summary : Koniag Government Services is seeking an IT Help Desk professional to support TGS and their government customer. The role involves providing top-tier support to end users for ...

Tru Clean Management

IT Help Desk

Homestead, FL

IT Help Desk We are seeking a customer-focused and tech-savvy IT Help Desk Technician to join our ... Preferred Qualifications Professional certifications such as CompTIA A+ , Network+ , Google ...

Koniag, Inc.

IT Help Desk

Carlsbad, NM · On-site

Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk ... Professional Services and Operational Management to Federal Government Agencies. As a wholly owned ...

kgs

IT Help Desk

Carlsbad, NM · On-site

Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk ... Professional Services and Operational Management to Federal Government Agencies. As a wholly owned ...

UVS Infotech

IT Help Desk Manager

Bethesda, MD · Hybrid

Lead, mentor, and manage the IT Help Desk team, including performance management, scheduling, training, and professional development. * Oversee the intake, prioritization, tracking, and resolution of ...

Ensign Services

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... We also believe in supporting our employee's professional growth and development through our ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... We also believe in supporting our employee's professional growth and development through our ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... We also believe in supporting our employee's professional growth and development through our ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation ... We also believe in supporting our employee's professional growth and development through our ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... We also believe in supporting our employee's professional growth and development through our ...

BC Tech Pro

IT Help Desk

Baltimore, MD · On-site

$23/hr

Perform all assigned desk-side support activities ... Display outstanding technical and professional services skills at all times * Meet - established ...

New Hope

IT Help Desk Support

Rock Hill, SC · On-site

$22/hr

As we continue to grow and expand, we are seeking a dynamic and experienced IT Help Desk Support to join our team in Rock Hill, SC. Since our opening in 1987, New Hope Treatment Centers has been a ...

BC Tech Pro

IT Help Desk

Buffalo, NY

Perform all assigned desk-side support activities ... Display outstanding technical and professional services skills at all times * Meet - established ...

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It Help Desk Professional information

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How much do it help desk professional jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for it help desk professional in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between It Help Desk Professional vs Technical Support Specialist?

AspectIt Help Desk ProfessionalTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco CCNA
Work EnvironmentHelp desks, call centers, remote supportOn-site, remote, customer locations
Industry UsageIT services, corporate supportIT, telecommunications, hardware vendors
Search/Comparison IntentUnderstanding roles, career pathsJob requirements, skills needed

Both roles involve troubleshooting and supporting IT users, but the It Help Desk Professional typically handles general user issues via help desk systems, while the Technical Support Specialist may focus more on hardware, network, or specialized technical problems. The roles often overlap in certifications and work environments, but their specific focus areas differ based on employer needs.

What are some common challenges faced by IT Help Desk Professionals, and how can they be managed effectively?

IT Help Desk Professionals often encounter challenges such as handling a high volume of support requests, troubleshooting a wide range of technical issues, and communicating complex solutions to users with varying technical knowledge. Managing these challenges effectively involves prioritizing tasks, using ticketing systems for organization, and continuously improving communication skills. Additionally, collaborating with other IT team members and staying current with new technologies can help resolve issues more efficiently and provide better support to end users.

What are IT Help Desk Professionals?

IT Help Desk Professionals are specialists who provide technical support and assistance to users within an organization or to customers. Their main responsibilities include troubleshooting hardware and software issues, guiding users through solutions, and escalating problems to higher-level technicians when necessary. They often serve as the first point of contact for IT-related problems and help ensure that technology systems run smoothly and efficiently. Their work is critical for maintaining productivity and minimizing downtime caused by technical issues.

What are the key skills and qualifications needed to thrive as an IT Help Desk Professional, and why are they important?

To thrive as an IT Help Desk Professional, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills are crucial for resolving technical issues efficiently, maintaining user productivity, and ensuring a positive support experience.
More about It Help Desk Professional jobs
What cities are hiring for It Help Desk Professional jobs? Cities with the most It Help Desk Professional job openings:
What are the most commonly searched types of It Help Desk jobs? The most popular types of It Help Desk jobs are:
What states have the most It Help Desk Professional jobs? States with the most job openings for It Help Desk Professional jobs include:
What job categories do people searching It Help Desk Professional jobs look for? The top searched job categories for It Help Desk Professional jobs are:
It Help Desk Professional jobs near you
Infographic showing various It Help Desk Professional job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
IT Help Desk

IT Help Desk

Koniag Government Services

Carlsbad, NM • On-site

Full-time

Posted 17 days ago

Job description

Job Summary:
Koniag Government Services is seeking an IT Help Desk professional to support TGS and their government customer. The role involves providing top-tier support to end users for workstation and server applications and/or hardware, and interacting with various IT personnel to resolve issues.
Responsibilities:
• Provides top-tier support to end users for either workstation and server applications and/or hardware.
• Interact with Systems Administrators, Network Engineers, Program Analyst, and/or applications development to restore service and/or identify and correct problems.
• Reproduces issues to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Escalates unresolved issues to Senior IT Helpdesk or IT Operations Manager.
Qualifications:
Required:
• Requires 4 years of relevant experience in an IT-related position.
• Up to 1 year of accredited university and/or college education in Computer Science or a related field may be substituted for 2 years of relevant experience.
• The substitution of education for relevant experience for this labor category must be approved by the government on a case-by-case basis.
• CompTIA certifications such as IT Technician, A+, Security +, and/or Network + are highly desirable.
• The candidate must possess 2 years of experience in performing IT related customer support including, but not limited to, help desk, NOC center, service, desk and/or remote support.
• Experience in IT/help desk management systems such as Remedy, ZenDesk, and/or Web Help Desk to track, manage, and report on workload to management/supervisors.
• Proven ability to assist a wide variety of end users with a wide range of issues including, but not limited to, VOIP, desktop, Operating System, hardware, software, E-Mail, and other technology related issues.
• Ability to identify and correct reoccurring issues relating to networks and workstations.
• Participate in end user training sessions to brief staff on cyber-related events as well as upcoming technology rollouts.
• Experience managing mobile devices through a central administration console/server including the use of PKI encryption is highly desirable.
• Plan and execute small projects such as workstation rollouts, training room setups, and video teleconference (VTC) configuration/administration.
• Complete training and briefings as directed.
• Ability to obtain a Public Trust.
Company:
Koniag Government Services is a Professional Services and Operational Management to Federal Government. Founded in 1971, the company is headquartered in Chantilly, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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