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It Help Desk Professional Jobs (NOW HIRING)

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IT Help Desk Engineer

San Antonio, TX · On-site

Position : IT Help Desk Engineer Department : MIT Help Desk Reports To : IT Service Delivery Manager Salary grade : DOE FLSA Statu s: Full Time / Exempt Location : San Antonio Description The IT Help ...

Midwest Foods

IT Help Desk

Chicago, IL

$19 - $22/hr

The Information Technology Support/Helpdesk is responsible for providing internal technical support ... desk phones. * Maintain adequate knowledge of existing hardware and software in use to maximize ...

Rockford

IT Help Desk Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

IT Help Desk Internship Classification: Internship, this will go through December 2026 with ... Strong desire to learn along with professional drive. * Maintains consistent attendance ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

Position Overview We are seeking an IT Help Desk Engineer to provide first-line technical support ... You'll Stand Out: ● 3-5 years of professional IT support experience. ● Hands-on experience in ...

Summit Radiology

IT Help Desk Technician

Fort Wayne, IN · On-site

As our IT Help Desk Technician , you'll be the first person our staff, radiologists, and client ... Patience, professionalism, and a genuine service mindset * Familiarity with Windows 10/11 support ...

IntelliPro Group Inc.

IT Help Desk

Loveland, CO · On-site

$28/hr

If you're a hands-on IT professional who enjoys solving technical issues and supporting end users in a fast-paced environment, we'd love to hear from you. About Us: Founded in 2009, IntelliPro is a ...

IntelliPro Group Inc.

IT Help Desk

Fife, WA · On-site

If you're a hands-on IT professional who enjoys solving technical issues and supporting end users in a fast-paced environment, we'd love to hear from you. About Us: Founded in 2009, IntelliPro is a ...

U.S. Army

IT Help Desk

Saint Albans, WV · On-site

$40K - $80K/yr

OVERVIEW: Information technology specialists are responsible for maintaining, processing, and ... HELPFUL SKILLS: * Interest in computer science. * Attention to detail. * Ability to communicate ...

Bohme

IT Help Desk Lead

Draper, UT · On-site

About the Role We are looking for a hands-on IT Help Desk Lead to oversee daily support operations and elevate the end-user experience across our organization. This role blends leadership and ...

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It Help Desk Professional information

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How much do it help desk professional jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for it help desk professional in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Help Desk Professional?

IT Help Desk Professionals are specialists who provide technical support and assistance to users within an organization or to customers. Their main responsibilities include troubleshooting hardware and software issues, guiding users through solutions, and escalating problems to higher-level technicians when necessary. They often serve as the first point of contact for IT-related problems and help ensure that technology systems run smoothly and efficiently. Their work is critical for maintaining productivity and minimizing downtime caused by technical issues.

What are the key skills and qualifications needed to thrive as an IT Help Desk Professional?

To thrive as an IT Help Desk Professional, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills are crucial for resolving technical issues efficiently, maintaining user productivity, and ensuring a positive support experience.

What are some common challenges faced by IT Help Desk Professionals, and how can they be managed effectively?

IT Help Desk Professionals often encounter challenges such as handling a high volume of support requests, troubleshooting a wide range of technical issues, and communicating complex solutions to users with varying technical knowledge. Managing these challenges effectively involves prioritizing tasks, using ticketing systems for organization, and continuously improving communication skills. Additionally, collaborating with other IT team members and staying current with new technologies can help resolve issues more efficiently and provide better support to end users.

What is the difference between It Help Desk Professional vs Technical Support Specialist?

AspectIt Help Desk ProfessionalTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco CCNA
Work EnvironmentHelp desks, call centers, remote supportOn-site, remote, customer locations
Industry UsageIT services, corporate supportIT, telecommunications, hardware vendors
Search/Comparison IntentUnderstanding roles, career pathsJob requirements, skills needed

Both roles involve troubleshooting and supporting IT users, but the It Help Desk Professional typically handles general user issues via help desk systems, while the Technical Support Specialist may focus more on hardware, network, or specialized technical problems. The roles often overlap in certifications and work environments, but their specific focus areas differ based on employer needs.

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For It Help Desk Professional jobs, the most frequently searched job titles are:

It Help Desk Professional jobs near you
Infographic showing various It Help Desk Professional job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk Engineer

San Antonio, TX • On-site

DOCUmation
See more jobs at DOCUmationexternal

Full-time

Re-posted 16 days ago

Job description

Position: IT Help Desk Engineer
Department: MIT Help Desk
Reports To: IT Service Delivery Manager
Salary grade: DOE
FLSA Status: Full Time / Exempt
Location: San Antonio
DescriptionThe IT Help Desk Engineer will assist in the day-to-day tasks and operations of the Managed IT Services Department. This individual will be involved with basic service ticket response, onsite support, and project work for clients.
Responsibilities
  • Service calls for current customer base - server, workstation, switch, router, end-user and other basic troubleshooting, while effectively communicating issues and alternative solutions. Takes initiative to achieve valued-added results and improve upon solutions offered.
  • Assist with Project Work for New or Current Customers - install, modify, and repair computer hardware and software, router/switch networking, installing agents and antivirus, patch and update management.
  • Customer Service - the ability to interface with end-users, listen to concerns/problems and see them through to resolution, while developing / fostering collaborative working relationships with the customer.
  • Time Management - identify / implement solutions to broad, complex, and critical customer enhancement challenges in a fast paced environment; while using a high degree of insight, research, analytical skills, to develop new or enhanced methods and techniques to resolve problem through multiple project deployment daily.

Experience & Required Skills
• Provide a timely, polite, efficient service and a positive Company image.
• Able to prioritize in order to meet goals and deadlines
• Highly experienced working both alone and as a team member
• Experience implementing and supporting wide ranging technologies
Education & Certification
• Minimum: Associates or Technical Degree or equivalent experience (5+ years or more) Preferred
• CompTIA A+, Network+, Security+ required to varying degrees
• CCNA (Cisco) Routing and Switching (recommended)
Physical Requirements
• Lifting and / or exerting of force up to 50 pounds occasionally and 10 pounds of
lifting /force frequently
Special Requirements
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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