ZipRecruiter

Log In

1

It Help Desk Professional Jobs (NOW HIRING)

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

  • Medical

  • Life

  • Retirement

  • PTO

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing ... for professional growth. TRAVEL: The position is based in downtown Orlando and may require some ...

Arcadia University

IT Help Desk Manager

Glenside, PA · On-site

  • Medical

  • Retirement

The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands ... professionally and accurately using independent judgment to troubleshoot, diagnose, record ...

Next Step Systems

IT Help Desk Specialist

Boca Raton, FL · On-site

  • Medical

  • Retirement

  • PTO

IT Help Desk Specialist, Boca Raton, FL We are looking for an IT Help Desk Specialist guru to provide support for our customers. The IT Help Desk Specialist should have a mix of technical and ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

  • Medical

  • Life

  • Retirement

  • PTO

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing ... for professional growth. TRAVEL: The position is based in downtown Orlando and may require some ...

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

Professional Expectations * Reliable, on time, and prepared for all meetings; no last-minute ... Prior experience in an IT support, help desk, or managed services provider (MSP) environment.

TRAPP TECHNOLOGY INC

IT Help Desk

Phoenix, AZ · On-site +1

$17 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We help organizations simplify technology, improve security, and support growth through proactive ... Maintains a professional image and demonstrates and adheres all Trapp Policies and Procedures

previous pagenext page

Showing results 21-40

All JobsIt Help Desk Professional Jobs

It Help Desk Professional information

See salary details

$12

$23

$33

How much do it help desk professional jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for it help desk professional in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between It Help Desk Professional vs Technical Support Specialist?

AspectIt Help Desk ProfessionalTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco CCNA
Work EnvironmentHelp desks, call centers, remote supportOn-site, remote, customer locations
Industry UsageIT services, corporate supportIT, telecommunications, hardware vendors
Search/Comparison IntentUnderstanding roles, career pathsJob requirements, skills needed

Both roles involve troubleshooting and supporting IT users, but the It Help Desk Professional typically handles general user issues via help desk systems, while the Technical Support Specialist may focus more on hardware, network, or specialized technical problems. The roles often overlap in certifications and work environments, but their specific focus areas differ based on employer needs.

What are some common challenges faced by IT Help Desk Professionals, and how can they be managed effectively?

IT Help Desk Professionals often encounter challenges such as handling a high volume of support requests, troubleshooting a wide range of technical issues, and communicating complex solutions to users with varying technical knowledge. Managing these challenges effectively involves prioritizing tasks, using ticketing systems for organization, and continuously improving communication skills. Additionally, collaborating with other IT team members and staying current with new technologies can help resolve issues more efficiently and provide better support to end users.

What is an IT Help Desk Professional?

IT Help Desk Professionals are specialists who provide technical support and assistance to users within an organization or to customers. Their main responsibilities include troubleshooting hardware and software issues, guiding users through solutions, and escalating problems to higher-level technicians when necessary. They often serve as the first point of contact for IT-related problems and help ensure that technology systems run smoothly and efficiently. Their work is critical for maintaining productivity and minimizing downtime caused by technical issues.

Which IT Help Desk Professional job is the highest paid?

Senior IT Help Desk roles, such as IT Support Manager or Systems Administrator, tend to be the highest paid within help desk professions, often earning higher salaries due to increased responsibilities, experience, and certifications like CompTIA or Microsoft Certified solutions. Advanced technical skills and leadership abilities can further boost earning potential in these positions.

What are the key skills and qualifications needed to thrive as an IT Help Desk Professional?

To thrive as an IT Help Desk Professional, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills are crucial for resolving technical issues efficiently, maintaining user productivity, and ensuring a positive support experience.
More about It Help Desk Professional jobs
What cities are hiring for It Help Desk Professional jobs? Cities with the most It Help Desk Professional job openings:
What are the most commonly searched types of It Help Desk jobs? The most popular types of It Help Desk jobs are:
What states have the most It Help Desk Professional jobs? States with the most job openings for It Help Desk Professional jobs include:
What job categories do people searching It Help Desk Professional jobs look for? The top searched job categories for It Help Desk Professional jobs are:
It Help Desk Professional jobs near you
Infographic showing various It Help Desk Professional job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk Technician

Elite Recruiting & Consulting Services

Spearfish, SD

Full-time

Posted 6 days ago

Job description

IT Help Desk Technician

Reports To: Implementation Engineer
Department: Information Technology
FLSA Status: Full-Time, Non-Exempt
Work Environment: Multiple Facilities / Office/ Onsite in Gillette, WY

Position Summary

We are seeking an IT Help Desk Technician to provide first-level technical support for employees experiencing hardware, software, and network-related issues. This role is responsible for troubleshooting technical problems, resolving support requests, maintaining IT assets, and delivering exceptional customer service while ensuring the reliable operation of business technology systems.

Key Responsibilities
  • Provide first-level technical support via phone, email, remote support, and in-person assistance.
  • Diagnose and resolve hardware, software, printer, and network connectivity issues.
  • Install, configure, and maintain desktop computers, laptops, peripherals, and business applications.
  • Utilize remote support tools such as TeamViewer, AnyDesk, or Remote Desktop to resolve user issues.
  • Create, prioritize, update, and close support tickets within the organization's ticketing system.
  • Maintain accurate documentation, knowledge base articles, and IT asset inventories.
  • Assist users with Microsoft Office, email, web browsers, mobile devices, and common business applications.
  • Provide end-user training on software, security awareness, and IT best practices.
  • Escalate complex technical issues to senior IT staff when appropriate.
  • Maintain a high level of customer service while meeting established service level expectations.
  • Perform other duties as assigned.
QualificationsEducation
  • High school diploma or equivalent required.
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
Experience
  • Previous Help Desk, Desktop Support, or Technical Support experience preferred.
  • Experience supporting Windows environments and Microsoft Office applications.
  • Experience with ticketing systems such as ServiceNow, Zendesk, Jira, or similar platforms is preferred.
Preferred Certifications
  • CompTIA A+
  • Microsoft Certified Professional (MCP) or equivalent
  • Other relevant IT certifications are a plus.
Required Knowledge, Skills & Abilities
  • Strong troubleshooting and analytical problem-solving skills.
  • Working knowledge of Windows, macOS, and basic Linux environments.
  • Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi connectivity.
  • Experience supporting printers, mobile devices, and desktop peripherals.
  • Excellent verbal and written communication skills.
  • Strong customer service skills with the ability to explain technical concepts to non-technical users.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and collaboratively within an IT team.
Physical Requirements

This position may require occasional lifting of equipment weighing up to 50 pounds and extended periods of sitting, standing, walking, and computer use.

Work Environment
  • Primarily an indoor office or multi-site business environment.
  • Occasional exposure to equipment rooms, confined spaces, or elevated temperatures.
  • Local travel between facilities may be required.
Equal Opportunity Employer

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.