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It Help Desk Support Associate Jobs (NOW HIRING)

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure. Responsibilities : * Responsible for providing ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We have supported our troops throughout the years and love working with veterans. IT Help Desk Technician Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Our Dallas HQ IT team supports the field operations, back-office systems, and guest-facing ... Associate's or Bachelor's degree in Information Technology, Computer Science or related field ...

Prescient Edge

Help Desk Support Engineer

Doral, FL · On-site

Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence ... An Associate's degree in Information Technology, Computer Science, or a related field, or three (3) ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

Posting Details Position Information Job Title IT Help Desk Position Summary Needing a student ... Receive support, enhancement, and service inquiries; answer common questions/inquiries. * Escalate ...

tilebar11

IT Help Desk - Showrooms

New York, NY · On-site

Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite ... Occasional after-hours or weekend support during showroom openings, remodels, or critical incidents.

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of 10-15 Tier 1 help desk agents in a fast-paced service delivery environment. This position ensures ...

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 ... Provide first-level technical support by answering inbound customer calls and diagnosing reported ...

DOCUmation

IT Help Desk Engineer

San Antonio, TX · On-site

Position : IT Help Desk Engineer Department : MIT Help Desk Reports To : IT Service Delivery ... and supporting wide ranging technologies Education & Certification • Minimum: Associates or ...

Arcadia University

IT Help Desk Manager

Glenside, PA · On-site

The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands ... The position provides advanced technical expertise in supporting technology services across a ...

DOCUmation

IT Help Desk Engineer

San Antonio, TX · On-site

Position : IT Help Desk Engineer Department : MIT Help Desk Reports To : IT Service Delivery ... and supporting wide ranging technologies Education & Certification • Minimum: Associates or ...

Revel Staffing

IT Help Desk Specialist

Tampa, FL

$80K - $110K/hr

This role supports internal users with common technology issues, including account access, EMR/EHR ... Preferred Qualifications Associate degree in Information Technology, Computer Science, or a related ...

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It Help Desk Support Associate information

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How much do it help desk support associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for it help desk support associate in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

Is a service desk support associate an IT job?

A service desk support associate is an IT job that involves providing technical assistance to users, troubleshooting hardware and software issues, and supporting IT systems. It typically requires knowledge of operating systems, networking, and support tools like ticketing systems, and may involve certifications such as CompTIA A+.

Is help desk support associate a good entry-level IT job?

A help desk support associate is considered a good entry-level IT position because it provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of operating systems, hardware, and software, and can lead to advanced roles with certifications like CompTIA A+ or Network+.

What cities are hiring for It Help Desk Support Associate jobs?

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IT Help Desk Support

Fincantieri Marine Group

Marinette, WI • On-site

Full-time

Re-posted 25 days ago

Job description

Job Description
Fincantieri Marine Group is hiring an IT Help Desk Support in the Information Technology department at our Marinette WI location.
Fincantieri Marine Group
Fincantieri Marine Group (FMG) is a subsidiary of Fincantieri S.p.A. with a mission to build, repair, and sustain maritime vessels that proudly supply, service, and defend our nation and the world. Fincantieri offers rewarding careers to more than 20,000 employees across 4 continents within 20 shipyards. We are a world leader and shipbuilder of choice , constantly evolving to meet global megatrends in tourism, energy, and defense through innovative and competitive maritime solutions.
Position Summary
The position is responsible for delivering responsive technical support to end users, ensuring reliable operation of workplace technology through effective issue resolution and service management.
Domestic travel may be required.
Essential Functions
  • Provide first-level onsite and remote support, troubleshooting Windows 11, Microsoft 365 (O365), and PC hardware/software issues. Utilize Service Now - help desk ticket tracking system
  • Manage and resolve incidents by tracking and documenting tickets in an ITSM system
  • Install, configure, and maintain desktops, laptops, peripherals, and user accounts.
  • Deliver timely issue resolution by applying standard troubleshooting techniques, escalating as needed, and adhering to SLAs.
  • Other duties as assigned

Requirements
Required Skills
  • Windows 11, Microsoft 365 (O365), and PC troubleshooting techniques
  • Experience working within an IT ticketing system (ServiceNow preferred)
  • Strong problem-solving skills with the ability to diagnose and resolve technical issues in a timely manner
  • Must have strong Microsoft Office Suite computer skills
  • Must have strong organizational, time management, written and verbal communication skills
  • Must have ability to maintain confidentiality and a professional demeanor
  • Must adhere to ISO and OSHA policies established by FMG and have high values for safety awareness

Education and Experience
  • Bachelor's degree in information technology required, or equivalent combination of education, training, and experience
  • Two Years of IT Help Desk or IT Support Services environment experience preferred
  • Have or are willing to obtain A+ certification

Competencies
Fincantieri's core competencies reflect our values and key behavioral expectations for all employees:
  • Open Mindset: Identify and solve problems, embrace change, and seek continuous learning.
  • Strategic Leadership: Build trust, unity, and accountability while working toward shared goals.
  • Accomplishment: Take ownership, deliver results, and ensure customer satisfaction.
  • Social Connection: Collaborate, communicate, and value diversity and inclusion.

Physical Demands and Work Environment
While performing job duties, the employee is frequently required to sit and occasionally stand or walk; use hands and arms to grasp, reach and type; stoop or kneel; and speak or hear. The employee may occasionally lift and/or move up to 15 pounds. The position is primarily performed in a quiet, climate-controlled environment with minimal exposure to moving equipment, elements, or risk of injury. When entering the shipyard, there may be exposure to moving equipment, elements, or risk of injury.
Posting Disclaimer
This job description provides a summary of the work environment, knowledge, skill, ability, and physical demands required to successfully perform the essential functions of this position and is not intended to be an exhaustive list of responsibilities. Other duties may apply. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EEO Statement
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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