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It Help Desk Support Associate Jobs in Illinois (NOW HIRING)

Rural King

IT Help Desk Support Tier I

Mattoon, IL · On-site

$16.50 - $20.15/hr

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... Help Desk Support role works within the Rural King Information Technology support center is to ...

Rural King

IT Help Desk Support Tier I

Mattoon, IL · On-site

$16.50 - $20.15/hr

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... Help Desk Support role works within the Rural King Information Technology support center is to ...

Rural King

IT Help Desk Support Tier I

Mattoon, IL · On-site

$16.50 - $20.15/hr

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... Help Desk Support role works within the Rural King Information Technology support center is to ...

JobsMight, Inc.

Be Seen First

Help Desk Desktop Support (PART TIME)

Chicago, IL · On-site

$20 - $30/hr

The ideal candidate is a customer-focused IT professional who enjoys troubleshooting technical ... Provide remote Help Desk / Service Desk support to employees and end users. * Troubleshoot and ...

Fgcu

OPS Non-Student Help Desk Support Associate

Campus, IL · On-site

$18 - $24.50/hr

Job Summary The OPS Non-Student Help Desk Support Associate will perform basic office duties ... Information Technology Services provides leadership and instills confidence through exceptional ...

Midwest Foods

IT Help Desk

Chicago, IL · On-site

$19 - $22/hr

The Information Technology Support/Helpdesk is responsible for providing internal technical support ... desk phones. * Maintain adequate knowledge of existing hardware and software in use to maximize ...

MIDWEST FOODS MCC

IT Help Desk

Chicago, IL · On-site

$19 - $22/hr

The Information Technology Support/Helpdesk is responsible for providing internal technical support ... desk phones. * Maintain adequate knowledge of existing hardware and software in use to maximize ...

Tecta Corporate

IT Help Desk

Rosemont, IL · On-site

$80K - $90K/yr

... IT Helpdesk. This is a high-profile position that will oversee 1500+ devices ... Bilingual Spanish-English communication skills are required, as this role regularly supports and ...

Fgcu

Student Help Desk Support Associate

Campus, IL · On-site

$18 - $24.50/hr

... and support for the University. The University Help Desk is a part of Information Technology ... Information Technology Services provides leadership and instills confidence through exceptional ...

Unilock Chicago, Inc

IT Help Desk Analyst

Aurora, IL

$60K - $70K/yr

Provide Level 1 and Level 2 technical support to Unilock employees, delivering prompt, professional ... while helping IT Desk assist employees * Provide administrative support for IT operations, ...

Unilock

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

Provide Level 1 and Level 2 technical support to Unilock employees, delivering prompt, professional ... while helping IT Desk assist employees * Provide administrative support for IT operations, ...

United Community Bank

IT Help Desk Technician

Auburn, IL · On-site

$17 - $21/hr

They will also provide additional support to our System Administrators. This includes receiving ... Associate's degree or Vocational training in Computer Science/MIS or equivalent experience ...

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It Help Desk Support Associate information

Is a service desk support associate an IT job?

A service desk support associate is an IT job that involves providing technical assistance to users, troubleshooting hardware and software issues, and supporting IT systems. It typically requires knowledge of operating systems, networking, and support tools like ticketing systems, and may involve certifications such as CompTIA A+.

Is help desk support associate a good entry-level IT job?

A help desk support associate is considered a good entry-level IT position because it provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of operating systems, hardware, and software, and can lead to advanced roles with certifications like CompTIA A+ or Network+.

What cities in Illinois are hiring for It Help Desk Support Associate jobs?

Cities in Illinois with the most It Help Desk Support Associate job openings:

IT Help Desk Support Tier I

Mattoon, IL • On-site

Rural King
Retail • 5 - 10K employees
Learn more about Rural Kingexternal

$16.50 - $20.15/hr

Full-time

Medical, Retirement

Re-posted 22 days ago

Rural King rating

5.0

Company rating: 5.0 out of 10

Based on 361 frontline employees who took The Breakroom Quiz

610th of 740 rated retailers

Job description

Overview
About Us
Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 150 locations across 17 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.
One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support.
At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve.
How We Reward You
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
Healthcare plans to support your needs
Virtual doctor visits
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program
15% Associate Discount
Dave Ramsey's SmartDollar Program
Associate Assistance Program
RK Cares Associate Hardship Program
24/7 Chaplaincy Services
Company paid YMCA Family Membership
Responsibilities
What You'll Do
The purpose of the Help Desk Support role works within the Rural King Information Technology support center is to diagnose and resolve hardware and software related issues. This includes answering questions for Rural King associates, basic troubleshooting of computers, printers, scanners, and other hardware devices as required. The individual must be able to work holidays when needed and have a desire to start a career working within Information Technology.
  • Serve as Front Line Call Support to internal customers for our Help Desk Support - Tier I team.
  • Provide excellent customer service to end users while troubleshooting client issues via phone, remote tools, and e-mail on Windows networked Enterprise desktop environment.
  • Manage user account data in Active Directory, Exchange, and several lines of business applications.
  • Escalate, coordinate, and collaborate support issues with multiple teams as necessary.
  • Provide follow-up status to clients according to support policies and procedures.
  • Identify trends in the support calls and develop documentation to address these most-often reported problems and issues.
  • Notify management of increasing trends, unusual activity, or repeated activity.
  • Successfully handle calls from difficult clients.
  • Log all help desk calls or email requests into the Incident Management System and updates incident profiles.
  • Keep peers and End User/Alt End User informed of trends, significant problems, unexpected delays, and anything new in the environment.
  • Work closely with team and management to ensure that quality of support service and service level requirements are met for exceptional end-user community support.
  • May be required to cross train and perform other duties.
Supervisory Responsibilities
None
Qualifications
Essential Qualities for Success
  • At least 1 year of basic computer experience or equivalent combination of experience and education.
  • Oracle Software Experience is a plus.
  • PC Peripheral knowledge and diagnostic experience.
  • Laser printer troubleshooting.
  • Working knowledge of Microsoft Office Suite.
  • Comfortable navigating computer systems and software to assist customers or manage tasks.
  • Excellent verbal and written interpersonal and communication skills.
  • Excellent customer service skills.
  • Demonstrate confident and clear communication skills to express thoughts, opinions, and ideas in a respectful manner.
  • Effectively articulate expectations, requirements, and boundaries while actively listing to other's perspectives.
  • Contribute to the decision-making process by actively participating in discussions, providing insightful input, and challenging ideas constructively.
  • Demonstrate the ability to influence outcomes without being overly aggressive or passive.

Physical Requirements
  • Ability to maintain a seated or standing position for extended durations.
  • Capability to lift 15 pounds periodically.
  • Able to navigate and access all facilities.
  • Skill to effectively communicate verbally with others, both in-person and via electronic devices.
  • Close vision for computer-related tasks.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
The pay range for this position is $16.50 - 20.15 per hour and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws. To learn more about our benefits, review here https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:14539c15-191a-4b77-9c13-f6ccfce10094.

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