IT Help Desk Lead
Draper, UT · On-site
They are seeking a hands-on IT Help Desk Lead to oversee daily support operations and elevate the end-user experience across the organization while improving processes and acting as an escalation ...
IT Help Desk Lead
Draper, UT · On-site
They are seeking a hands-on IT Help Desk Lead to oversee daily support operations and elevate the end-user experience across the organization while improving processes and acting as an escalation ...
IT Help Desk Specialist
San Mateo, CA · On-site
$28 - $33/hr
In this role, you'll be at the forefront of delivering top-tier help desk support to IXL'ers in our ... Contribute to the technology integration of mergers and acquisitions across several business units ...
IT Help Desk Specialist
San Mateo, CA · On-site
$28 - $33/hr
In this role, you'll be at the forefront of delivering top-tier help desk support to IXL'ers in our ... Contribute to the technology integration of mergers and acquisitions across several business units ...
IT Service Desk Support
Saint Louis, MO · On-site
As an IT Service Desk Support professional, you'll play a critical role in helping our employees stay connected, productive, and supported. You'll serve as a trusted resource for team members across ...
IT Service Desk Support
Saint Louis, MO · On-site
As an IT Service Desk Support professional, you'll play a critical role in helping our employees stay connected, productive, and supported. You'll serve as a trusted resource for team members across ...
As an IT Service Desk Support professional, you'll play a critical role in helping our employees stay connected, productive, and supported. You'll serve as a trusted resource for team members across ...
As an IT Service Desk Support professional, you'll play a critical role in helping our employees stay connected, productive, and supported. You'll serve as a trusted resource for team members across ...
IT Help Desk Technician
Houston, TX · On-site
CoVolt Power is seeking an IT Support Technician to join our Digital Technology team in Houston ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
IT Help Desk Technician
Houston, TX · On-site
CoVolt Power is seeking an IT Support Technician to join our Digital Technology team in Houston ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
IT Help Desk Analyst
Aurora, IL · On-site
$60K - $70K/yr
Provide Level 1 and Level 2 technical support to Unilock employees, delivering prompt, professional ... while helping IT Desk assist employees * Provide administrative support for IT operations, ...
IT Help Desk Analyst
Aurora, IL · On-site
$60K - $70K/yr
Provide Level 1 and Level 2 technical support to Unilock employees, delivering prompt, professional ... while helping IT Desk assist employees * Provide administrative support for IT operations, ...
Student- IT Help Desk Associate
$16 - $21.50/hr
IT Student Help Desk Associate Supervisor: Assistant Director of Instructional Technology and ... support. Essential Duties and Responsibilities: Assist with classroom, office, and learning ...
Student- IT Help Desk Associate
$16 - $21.50/hr
IT Student Help Desk Associate Supervisor: Assistant Director of Instructional Technology and ... support. Essential Duties and Responsibilities: Assist with classroom, office, and learning ...
IT Computer Support Tech I - Help Desk I
Foley, AL · On-site
$60 - $80/hr
... Associate's Degree in a computer-related field OR two (2) years of experience successfully ... . IT COMPUTER SUPPORT TECHNICIAN I - HELP DESK I Department: Administration - Information ...
IT Computer Support Tech I - Help Desk I
Foley, AL · On-site
$60 - $80/hr
... Associate's Degree in a computer-related field OR two (2) years of experience successfully ... . IT COMPUTER SUPPORT TECHNICIAN I - HELP DESK I Department: Administration - Information ...
IT Help Desk Engineer
Napa, CA · On-site
$33.65 - $43.25/hr
Providing remote IT support across a variety of systems and platforms * Solving complex challenges ... CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix * Bachelor ...
Quick apply
IT Help Desk Engineer
Napa, CA · On-site
$33.65 - $43.25/hr
Providing remote IT support across a variety of systems and platforms * Solving complex challenges ... CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix * Bachelor ...
IT Help Desk Technician
Chesterfield, MO · On-site
We are seeking a dedicated and customer-focused Tier 1 Help Desk Technician to join our IT support team. The ideal candidate will provide first-line technical support for hardware, software, and ...
IT Help Desk Technician
Chesterfield, MO · On-site
We are seeking a dedicated and customer-focused Tier 1 Help Desk Technician to join our IT support team. The ideal candidate will provide first-line technical support for hardware, software, and ...
Help Desk Support Specialist
Chicago, IL · On-site
We are a small and rapidly growing IT Managed Service Provider located in the Loop. We provide ... Associates degree/or equivalent experience Physical Requirements: -Ability to lift and carry up to ...
Help Desk Support Specialist
Chicago, IL · On-site
We are a small and rapidly growing IT Managed Service Provider located in the Loop. We provide ... Associates degree/or equivalent experience Physical Requirements: -Ability to lift and carry up to ...
Level 1 Analyst IT Help Desk
Cary, NC · On-site
Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role Summary: Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ...
Level 1 Analyst IT Help Desk
Cary, NC · On-site
Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role Summary: Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ...
IT Help Desk I (Pipeline)
Honolulu, HI · On-site
The IT Helpdesk I technician will serve as the first point of contact for IT-related support ... Required : • High school diploma or equivalent. • 1+ year of experience in a help desk, IT ...
IT Help Desk I (Pipeline)
Honolulu, HI · On-site
The IT Helpdesk I technician will serve as the first point of contact for IT-related support ... Required : • High school diploma or equivalent. • 1+ year of experience in a help desk, IT ...
Be Seen First
IT Help Desk Analyst
Newport, RI · On-site
$50K - $55K/yr
McLaughlin Research Corporation has an immediate opening for a Help Desk Analyst at the Naval ... This position will provide support with regards to Information Technology (IT) and Information ...
Quick apply
Be Seen First
IT Help Desk Analyst
Newport, RI · On-site
$50K - $55K/yr
McLaughlin Research Corporation has an immediate opening for a Help Desk Analyst at the Naval ... This position will provide support with regards to Information Technology (IT) and Information ...
IT Help Desk Specialist
Greensboro, NC · On-site
The position of IT Help Desk Specialist serves as the front line support for Information Technology ... Process location changes for bank associates within all affected systems used by the associates.
Quick apply
IT Help Desk Specialist
Greensboro, NC · On-site
The position of IT Help Desk Specialist serves as the front line support for Information Technology ... Process location changes for bank associates within all affected systems used by the associates.
IT Help Desk Analyst
Wichita Falls, TX · On-site
We are seeking a qualified IT help desk technician to assist our employees with questions and ... Provides technical support to users by researching and answering questions, troubleshooting ...
IT Help Desk Analyst
Wichita Falls, TX · On-site
We are seeking a qualified IT help desk technician to assist our employees with questions and ... Provides technical support to users by researching and answering questions, troubleshooting ...
IT Help Desk Specialist
Asheville, NC · On-site
The position of IT Help Desk Specialist serves as the front line support for Information Technology ... Process location changes for bank associates within all affected systems used by the associates.
Quick apply
IT Help Desk Specialist
Asheville, NC · On-site
The position of IT Help Desk Specialist serves as the front line support for Information Technology ... Process location changes for bank associates within all affected systems used by the associates.
Help Desk Technician (Level 2)
Lake Butler, FL · On-site
$18.25 - $24.75/hr
Education: Associate or Bachelor's degree in IT, or equivalent professional experience ... Experience: 2-5 years of dedicated IT help desk or desktop support experience. * Technical Depth:
Help Desk Technician (Level 2)
Lake Butler, FL · On-site
$18.25 - $24.75/hr
Education: Associate or Bachelor's degree in IT, or equivalent professional experience ... Experience: 2-5 years of dedicated IT help desk or desktop support experience. * Technical Depth:
IT Help Desk Specialist
Washington, DC · On-site
$32 - $35/hr
This role supports District's mission by maintaining reliable access to technology services ... High school diploma or equivalent; associate degree or technical certification preferred. * Strong ...
Quick apply
IT Help Desk Specialist
Washington, DC · On-site
$32 - $35/hr
This role supports District's mission by maintaining reliable access to technology services ... High school diploma or equivalent; associate degree or technical certification preferred. * Strong ...
Help Desk Support Specialist
Chestertown, MD · On-site
$45K - $65K/yr
Previous direct experience in an IT role is strongly preferred. * 2-4 years of experience in an IT Help Desk or Technical Support role (Level 2 experience preferred). * Strong working knowledge of ...
Help Desk Support Specialist
Chestertown, MD · On-site
$45K - $65K/yr
Previous direct experience in an IT role is strongly preferred. * 2-4 years of experience in an IT Help Desk or Technical Support role (Level 2 experience preferred). * Strong working knowledge of ...
It Help Desk Support Associate information
See salary details
$14.42 - $16.13
12% of jobs
$17.62 is the 25th percentile. Wages below this are outliers.
$16.13 - $17.83
15% of jobs
The median wage is $19.50 / hr.
$17.83 - $19.54
24% of jobs
$19.54 - $21.24
13% of jobs
$21.24 - $22.95
9% of jobs
$23.26 is the 75th percentile. Wages above this are outliers.
$22.95 - $24.65
16% of jobs
$24.65 - $26.35
5% of jobs
$26.35 - $28.06
2% of jobs
$28.06 - $29.76
3% of jobs
$29.76 - $31.47
0% of jobs
$31.47 - $33.17
1% of jobs
$14
$21
$33
How much do it help desk support associate jobs pay per hour?
As of Sep 8, 2026, the average hourly pay for it help desk support associate in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.
Is a service desk support associate an IT job?
A service desk support associate is an IT job that involves providing technical assistance to users, troubleshooting hardware and software issues, and supporting IT systems. It typically requires knowledge of operating systems, networking, and support tools like ticketing systems, and may involve certifications such as CompTIA A+.
Is help desk support associate a good entry-level IT job?
A help desk support associate is considered a good entry-level IT position because it provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of operating systems, hardware, and software, and can lead to advanced roles with certifications like CompTIA A+ or Network+.
What cities are hiring for It Help Desk Support Associate jobs?
Cities with the most It Help Desk Support Associate job openings:
What states have the most It Help Desk Support Associate jobs?
States with the most job openings for It Help Desk Support Associate jobs include:
What are popular job titles related to It Help Desk Support Associate jobs?
For It Help Desk Support Associate jobs, the most frequently searched job titles are:
IT Help Desk Lead
Draper, UT • On-site
böhme •
201 - 500 employees201 - 500 employees
Full-time
Re-posted 12 days ago
Böhme rating
6.2
Based on 7 frontline employees who took The Breakroom Quiz
Job description
Job Summary:
Böhme is a fast-growing, fashion-forward women’s apparel brand with a strong retail footprint and expanding eCommerce business. They are seeking a hands-on IT Help Desk Lead to oversee daily support operations and elevate the end-user experience across the organization while improving processes and acting as an escalation point for complex issues.
Responsibilities:
• Manage ticket queue, SLAs, and escalation workflows to maintain responsiveness and accountability
• Serve as the primary escalation point for complex technical issues (hardware, software, network, POS systems, etc.)
• Develop and document standard operating procedures (SOPs), knowledge base articles, and troubleshooting guides
• Partner with IT leadership on support strategy, tooling, and continuous improvement initiatives
• Monitor support metrics (response time, resolution time, CSAT) and drive performance improvements
• Coordinate onboarding/offboarding processes, including device provisioning and access management
• Support multi location environments (corporate office, retail stores, distribution/fulfillment centers)
• Evaluate and implement help desk tools, automation, and self-service capabilities
Qualifications:
Required:
• 5+ years of IT support experience, with at least 1–2 years in a lead or supervisory role
• Strong knowledge of Windows/Mac environments, mobile device management (MDM), and common SaaS platforms
• Experience supporting retail systems (POS, payment systems) and/or warehouse environments is a plus
• Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk)
• Solid understanding of networking basics (DNS, DHCP, VPN, Wi-Fi troubleshooting)
• Strong problem-solving skills and ability to manage competing priorities
• Excellent communication skills with a customer-first mindset
• Experience building documentation and improving support processes
Preferred:
• Certifications such as CompTIA A+, Network+, or ITIL Foundation
• Exposure to endpoint security and compliance practices
Company:
Bohme, Inc is an apparel and fashion company specializing in women clothing. Founded in 2006, the company is headquartered in Sandy, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Böhme is a fast-growing, fashion-forward women’s apparel brand with a strong retail footprint and expanding eCommerce business. They are seeking a hands-on IT Help Desk Lead to oversee daily support operations and elevate the end-user experience across the organization while improving processes and acting as an escalation point for complex issues.
Responsibilities:
• Manage ticket queue, SLAs, and escalation workflows to maintain responsiveness and accountability
• Serve as the primary escalation point for complex technical issues (hardware, software, network, POS systems, etc.)
• Develop and document standard operating procedures (SOPs), knowledge base articles, and troubleshooting guides
• Partner with IT leadership on support strategy, tooling, and continuous improvement initiatives
• Monitor support metrics (response time, resolution time, CSAT) and drive performance improvements
• Coordinate onboarding/offboarding processes, including device provisioning and access management
• Support multi location environments (corporate office, retail stores, distribution/fulfillment centers)
• Evaluate and implement help desk tools, automation, and self-service capabilities
Qualifications:
Required:
• 5+ years of IT support experience, with at least 1–2 years in a lead or supervisory role
• Strong knowledge of Windows/Mac environments, mobile device management (MDM), and common SaaS platforms
• Experience supporting retail systems (POS, payment systems) and/or warehouse environments is a plus
• Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk)
• Solid understanding of networking basics (DNS, DHCP, VPN, Wi-Fi troubleshooting)
• Strong problem-solving skills and ability to manage competing priorities
• Excellent communication skills with a customer-first mindset
• Experience building documentation and improving support processes
Preferred:
• Certifications such as CompTIA A+, Network+, or ITIL Foundation
• Exposure to endpoint security and compliance practices
Company:
Bohme, Inc is an apparel and fashion company specializing in women clothing. Founded in 2006, the company is headquartered in Sandy, USA, with a team of 201-500 employees. The company is currently Growth Stage.
About Bohme
Sourced by ZipRecruiter