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It Help Desk Support Associate Jobs in Florida (NOW HIRING)

IT Help Desk Support

Miami, FL ยท On-site

$60 - $80/hr

IT Help Desk Support - Information Technology Team * Provide first-level and second-level technical support to retail stores, distribution/service center, corporate office employees, and remote users.

New

IT Help Desk Technician

Tampa, FL ยท On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL ... Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance ...

IT Help Desk Technician

Jacksonville, FL ยท On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Jacksonville, FL ... Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance ...

What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best-practices

Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence ... An Associate's degree in Information Technology, Computer Science, or a related field, or three (3) ...

IT Help Desk Technician

Orlando, FL ยท On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing ... Provide technical support via phone, email, and in-person. * Troubleshoot hardware/software issues ...

IT Help Desk Technician

Orlando, FL ยท On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing ... Provide technical support via phone, email, and in-person. * Troubleshoot hardware/software issues ...

IT Help Desk Technician

Orlando, FL ยท On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing ... Provide technical support via phone, email, and in-person. * Troubleshoot hardware/software issues ...

IT Help Desk Specialist

Tampa, FL ยท On-site

$80K - $110K/hr

This role supports internal users with common technology issues, including account access, EMR/EHR ... Preferred Qualifications Associate degree in Information Technology, Computer Science, or a related ...

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It Help Desk Support Associate information

Is a service desk support associate an IT job?

A service desk support associate is an IT job that involves providing technical assistance to users, troubleshooting hardware and software issues, and supporting IT systems. It typically requires knowledge of operating systems, networking, and support tools like ticketing systems, and may involve certifications such as CompTIA A+.

Is help desk support associate a good entry-level IT job?

A help desk support associate is considered a good entry-level IT position because it provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of operating systems, hardware, and software, and can lead to advanced roles with certifications like CompTIA A+ or Network+.

What cities in Florida are hiring for It Help Desk Support Associate jobs?

Cities in Florida with the most It Help Desk Support Associate job openings:

IT Help Desk Support

Miami, FL โ€ข On-site

$60 - $80/hr

Other

Posted 2 days ago

New


Job description

Job description

IT Help Desk Support โ€“ Information Technology Team

  • Provide first-level and second-level technical support to retail stores, distribution/service center, corporate office employees, and remote users.
  • Diagnose, repair, and replace desktop, laptop, POS, printer, and peripheral hardware to minimize business downtime.
  • Install, test, configure, and deploy new workstations, POS systems, printers, and software applications.
  • Comfortable traveling to retail sites for new and renovated retail locations, including user training and system orientation.
  • Support and troubleshoot Cegid POS applications, ensuring seamless retail operations.
  • Manage software licenses, IT assets, and inventory records to maintain compliance and accurate tracking.
  • Resolve email and mobile device issues across Microsoft Outlook, Microsoft 365, iOS, and IOS App Platforms.
  • Troubleshoot network connectivity issues involving LAN/WAN, wireless networks, VPN connections, and retail store communications.
  • Support remote workforce users through remote access tools, assisting with hardware, software, and system upgrades.
  • Serve as a point of contact for IT service requests received via phone, email, ticketing systems, and Microsoft Teams.
  • Administer Active Directory user accounts, password resets, security group management, and account maintenance.
  • Perform basic network, system, and application troubleshooting to identify and resolve operational issues.
  • Coordinate service requests and escalations with internal IT teams, External vendors, and third-party support providers.
  • Execute workstation hardware refreshes and software upgrades to ensure system reliability, performance, and security compliance.
  • Participate in rotating on-call support schedules, providing after-hours and weekend technical assistance for retail operations.
  • Use of ServiceNow for documentation of incidents, resolutions, hardware inventory, and support procedures.
  • Travel to retail locations may be required up to 15% of the time
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