ZipRecruiter

Log In

1

It Help Desk Manager Jobs (NOW HIRING)

Mondo

IT Help Desk Manager

Glenside, PA

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H Compensation Range: $35-44/hr Benefits: Eligible for Health, Dental, Vision Visa Sponsorship: Not ...

Thomas More University

IT Help Desk Manager

KY · On-site

Basic Purpose The IT Operations Manager is responsible for leading frontline IT services, including help desk operations, campus event support, printing services, and user technology support. This ...

Tru Clean Management

IT Help Desk

Homestead, FL

IT Help Desk We are seeking a customer-focused and tech-savvy IT Help Desk Technician to join our ... Ticket Management: Log, track, and document all help desk requests and resolutions within the ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

We have supported our troops throughout the years and love working with veterans. IT Help Desk ... Management skills · Experience with ticketing systems · Must be able to work in a fast paced ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

We have supported our troops throughout the years and love working with veterans. IT Help Desk ... Management skills • Experience with ticketing systems • Must be able to work in a fast paced ...

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

The ideal candidate will provide Tier 1 technical support, manage daily help desk tickets, and ensure seamless operation of IT systems critical to our manufacturing and business environments. This ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

Provide fast and friendly tech support to end-users, IT managers, and C-level executives * Typical Week: 85% help desk, 10% server/network support, 5% training/meetings You are a great IT Help Desk ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... and risk management and recruiting. This structure allows the onsite leaders and caregivers to ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... and risk management and recruiting. This structure allows the onsite leaders and caregivers to ...

New Hope

IT Help Desk Support

Rock Hill, SC · On-site

$22/hr

Position Summary We are seeking a proactive, detail-oriented IT Help Desk Support to join our growing IT team. This individual will be responsible for managing and optimizing our server ...

next page

Showing results 1-20

All JobsIt Help Desk Manager Jobs

It Help Desk Manager information

See salary details

$39K

$86.7K

$135.5K

How much do it help desk manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for it help desk manager in the United States is $86,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $106,000.00 per year, depending on experience, location, and employer.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager, and why are they important?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
More about It Help Desk Manager jobs
What cities are hiring for It Help Desk Manager jobs? Cities with the most It Help Desk Manager job openings:
What are the most commonly searched types of It Help Desk jobs? The most popular types of It Help Desk jobs are:
What states have the most It Help Desk Manager jobs? States with the most job openings for It Help Desk Manager jobs include:
It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 94% Full Time, 2% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $86,730 per year, or $41.7 per hour.
IT Help Desk Manager

IT Help Desk Manager

Mondo

Glenside, PA

$35 - $44/hr

Full-time

Medical, Dental, Vision

Posted 8 days ago

Be an early applicant

Job description


Job Title: IT Help Desk Manager
Location-Type: Onsite- 4 days
Start Date: Early July
Duration: C2H
Compensation Range: $35-44/hr
Benefits: Eligible for Health, Dental, Vision
Visa Sponsorship: Not eligible for visa sponsorship
Job Description:
The IT Help Desk Manager is a hands-on leadership role responsible for supervising the client's IT Support Services team while serving as a key technical escalation point and liaison between end users and subject matter experts.
Job Summary
Troubleshoot, diagnose, document, and resolve IT service requests and incidents via phone, email, and face-to-face support, modeling exemplary customer service
Supervise and manage the daily activities and performance of a team of IT support analysts, including scheduling, mentoring, and professional development
Analyze ticketing data to identify trends, drive long-term problem resolution, and improve organizational efficiency
Develop and maintain Help Desk procedures, knowledge base articles, and documentation aligned with ITIL and industry best practices
Serve as a Tier 2/3 escalation point for complex incidents across hardware, software, networking, and enterprise systems
Coordinate with hardware, software, and multimedia vendors to deliver effective solutions and problem resolutions
Oversee onboarding, scheduling, and coverage for student workers and junior technicians, ensuring consistent service quality
Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and software
Minimum Requirements:
3-5 years of IT support experience, with 1-2 years in a lead or supervisory capacity including mentoring or managing staff
Proficiency with Google Workspace administration and support
Proficiency with Microsoft Intune for device management
Experience managing new user setup and onboarding processes
Demonstrated ability to manage a high-volume ticket environment (200-400 tickets per month)
Bachelor's degree in a related field
Preferred Qualifications:
Experience working in a higher education environment
Strong collaboration and problem-solving skills in an internal business-facing support setting
Familiarity with ITIL frameworks and help desk best practices
Experience overseeing computer inventory, loaner programs, and AV or multimedia technologies