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It Help Desk Manager Jobs (NOW HIRING)

RedMane Technology

IT Help Desk Technician

Chicago, IL · On-site

$45K - $65K/yr

IT Help Desk Technician - Chicago Company Description RedMane Technology LLC is an application ... You will be responsible for hardware break/fix support, account management tasks, system ...

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

The ideal candidate will provide Tier 1 technical support, manage daily help desk tickets, and ensure seamless operation of IT systems critical to our manufacturing and business environments. This ...

United IT

IT Help Desk

Aurora, IL · On-site

IT Help Desk Location: Rockford, IL 61109 & Aurora, IL (Onsite) Key Responsibilities: Technical ... Incident Management: * Record and track incidents and service requests using a ticketing system.

Ensign Services

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE. Position Type: Full-time position. Schedule ... and risk management and recruiting. This structure allows the onsite leaders and caregivers to ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE. Position Type: Full-time position. Schedule ... and risk management and recruiting. This structure allows the onsite leaders and caregivers to ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night ... and risk management and recruiting. This structure allows the onsite leaders and caregivers to ...

New Hope

IT Help Desk Support

Rock Hill, SC · On-site

$22/hr

Position Summary We are seeking a proactive, detail-oriented IT Help Desk Support to join our growing IT team. This individual will be responsible for managing and optimizing our server ...

BC Tech Pro

IT Help Desk

Magna, UT · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Responds to change management requests including installing new PC equipment, providing end-user ...

Action Labor and Staffing Connection

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IT Help Desk Technician

West Palm Beach, FL · On-site

$24 - $28/hr

Position: IT Help Desk Technician Reports to: IT Manager / Director of IT Location: West Palm Beach, FL (on-site) at 1700 Palm Beach Lakes Blvd, Ste 900, West Palm Beach, FL 33401 Status: Full-time, ...

BC Tech Pro

IT Help Desk

Magna, UT · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Responds to change management requests including installing new PC equipment, providing end-user ...

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It Help Desk Manager information

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$39K

$86.7K

$135.5K

How much do it help desk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it help desk manager in the United States is $86,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $106,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager, and why are they important?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

More about It Help Desk Manager jobs
What cities are hiring for It Help Desk Manager jobs? Cities with the most It Help Desk Manager job openings:
What are the most commonly searched types of It Help Desk jobs? The most popular types of It Help Desk jobs are:
What states have the most It Help Desk Manager jobs? States with the most job openings for It Help Desk Manager jobs include:
It Help Desk Manager jobs near you
IT Help Desk Manager

IT Help Desk Manager

Kinaras Solutions, Inc

Battle Creek, MI • On-site

Full-time

Posted 16 days ago

Job description

Help Desk Manager
Location: Hart-Dole-Inouye Federal Center in Battle Creek, MI
Job Type: Full-Time
Pre-Award Opportunity at Kinaras Solutions, Inc.
At Kinaras Solutions, Inc., we are dedicated to delivering exceptional service and innovative solutions to our clients in the federal government sector.
We are eager to expand our team with passionate and skilled leaders as we prepare for a pivotal role supporting the CAGE Program. We are currently recruiting for a Help Desk Manager position. This pre-award opportunity allows you to be at the forefront of setting up a customer service team dedicated to excellence in federal contracting.
As a Help Desk Manager, you will lead efforts to enhance our customer service operations, ensuring seamless processing of CAGE code inquiries and registrations. If you're committed to developing dynamic teams and improving customer experiences, we invite you to join us now and be ready to make an immediate impact post-award. Partner with us to drive innovation and deliver outstanding service in the government sector.
Job Summary
The Help Desk Manager will be a pivotal member of the CAGE Program Support team, overseeing the customer service operations related to CAGE code registration and management. This position requires a proactive leader skilled in problem-solving, customer service, and team management to ensure efficient processing and resolution of customer inquiries, compliance with government protocols, and enhancement of overall customer satisfaction.
Key Responsibilities
Leadership and Team Management:
    • Lead, manage, and mentor the help desk team to ensure efficient operation and high performance.
    • Foster a positive work environment to motivate team members and enhance service delivery.
    • Conduct regular performance evaluations and implement training programs to improve customer service skills.
Customer Service Operations
    • Oversee the management of customer service tickets, ensuring timely and accurate responses to CAGE related inquiries across multiple communication channels.
    • Maintain high standards of customer service by monitoring interactions, providing feedback, and implementing best practices.
    • Develop and maintain processes for tracking, managing, and resolving customer issues effectively.
Quality Assurance and Reporting
    • Develop and implement quality assurance metrics to evaluate the performance of the help desk team and service levels.
    • Ensure accurate documentation and archiving of all customer interactions and transactions as per regulatory and company standards.
    • Prepare and present regular reports on help desk activities, performance metrics, and customer feedback to senior management.
Strategic Planning and Improvement
    • Identify and implement process improvement initiatives to enhance service efficiency and effectiveness.
    • Collaborate with other departments and stakeholders to identify trends and develop strategies to address common issues or new requirements.
    • Contribute to the continuous improvement and development of the CAGE Program support service delivery model.
Compliance and Security
    • Ensure that all help desk activities comply with CAGE Program policies, security requirements, and confidentiality agreements.
    • Address and resolve any compliance or security issues promptly and effectively.
Qualifications
  • Bachelor's degree in Information Technology, Business Administration, or a related field. Equivalent work experience may be considered.
  • Minimum of 5 years of experience in customer service management, with at least 2 years in a leadership role.
  • Experience working in a government contracting environment is highly desirable.
  • Strong problem-solving skills and ability to manage multiple tasks and priorities in a fast-paced environment.
  • Excellent interpersonal and communication skills, with a strong focus on customer service.
  • Proficiency in help desk software tools and customer relationship management systems.
Preferred Qualifications
  • ITIL certification or equivalent in help desk management.
  • Familiarity with CAGE code registration processes and Defense Logistics Agency operations.

Equal Opportunity Employer Disclosure:
Kinaras Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, protected veteran status, disability status, or any other characteristic protected by federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.
If you require a reasonable accommodation to apply for a position or to participate in the application or interview process, please contact hr@kinarassolutions.com.
Applicants selected may be subject to a background investigation and must meet eligibility requirements for access to classified information or employment as a contractor assigned to the U.S. government, as required.

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