ZipRecruiter

Log In

1

It Help Desk Manager Jobs (NOW HIRING)

Next Step Systems

IT Help Desk Specialist

Boca Raton, FL · On-site

  • Medical

  • Retirement

  • PTO

... managing host security, file permissions, file system integrity, and adding and deleting users. IT Help Desk Specialist Qualifications: - High School diploma required. Associates degree in ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

  • Medical

  • Life

  • Retirement

  • PTO

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing ... Microsoft O365 management and migrations. * Windows 10 or 11 Desktop OS support. WORK ENVIRONMENT:

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

  • Medical

  • Life

  • Retirement

  • PTO

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing ... Microsoft O365 management and migrations. * Windows 10 or 11 Desktop OS support. WORK ENVIRONMENT:

MV Transportation, Inc. (MV Transit)

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The IT Help Desk Support is responsible for handling various technology issues related to a transit ... Manage servers at local division; domain controller, file, application and database (MS SQL SVR)

New

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... Manage Helpdesk ticket system * Install, change, and repair computer hardware and software

Toppan

IT Help Desk Administrator

Charlotte, NC · On-site

$80K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Work with our MSP who Administers and manages the IT help desk ticketing system, to ensure accurate tracking, prioritization, escalation, and resolution of incidents and service requests. * Act as ...

Wisconsin

IT Help Desk Specialist II

Madison, WI · On-site

  • Medical

  • Retirement

Position Title: IT Help Desk Specialist II Job Category: University Staff Employment Type: Regular ... HELP DESK AND WORKSTATION MANAGEMENT * Provide high-quality customer service for a wide range of ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsDesktop Support JobsDesktop Manager JobsIt Help Desk Manager Jobs

It Help Desk Manager information

See salary details

$39K

$86.7K

$135.5K

How much do it help desk manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for it help desk manager in the United States is $86,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $106,000.00 per year, depending on experience, location, and employer.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

More about It Help Desk Manager jobs

What cities are hiring for It Help Desk Manager jobs?

Cities with the most It Help Desk Manager job openings:

What are the most commonly searched types of It Help Desk jobs?

The most popular types of It Help Desk jobs are:

What states have the most It Help Desk Manager jobs?

States with the most job openings for It Help Desk Manager jobs include:

It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $86,730 per year, or $41.7 per hour.

IT Help Desk Technician

Adams Memorial Hospital

Decatur, IN • On-site

Full-time

Medical

Posted 21 days ago

Adams Memorial Hospital rating

6.9

Company rating: 6.9 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

553rd of 1,060 rated hospitals

Job description

The IT Help Desk Technician is responsible for implementing and maintaining the hospital's Information Technology Help Desk Program, utilizing a work order system to provide support and perform preventive maintenance on computer hardware. The role involves handling confidential information, including patient health information (PHI), requiring the technician to demonstrate ethical behavior and a strong respect for security and privacy protocols to ensure compliance and protect sensitive data.
Eligible for medical coverage on your first day of employment, all other benefits will be effective the 1st of the month following hire date!
Requirements:
40 hours per week - First Shift
Monday through Friday from 7:00 AM to 3:30 PM
On-Call Rotation
High School Diploma
Ability to install and troubleshoot Microsoft Windows 10 & 11 operating system, Office 365, and other business applications as well as end-user computers and peripherals.
Demonstrate well-rounded customer service and communication skills.
Python Scripting and/or Linux Scripting is desirable.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Adams Memorial Hospital employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply