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It Help Desk Manager Jobs (NOW HIRING)

Flash

IT Help Desk Technician

Austin, TX · On-site

$20 - $25/hr

Join our Flash Team as an IT Help Desk Technician! Join Flash as a part-time IT Help Desk ... Manage onboarding and offboarding requests, including provisioning and decommissioning hardware and ...

Integra

IT Help Desk Supervisor

Plano, TX

DEPADM The Opportunity We're seeking a highly technical Help Desk Supervisor to lead our IT support ... Manage and optimize the ticketing system, ensuring accurate tracking, prioritization, and ...

New

DOCUmation

IT Help Desk Engineer

San Antonio, TX · On-site

MIT Help Desk Reports To : IT Service Delivery Manager Salary grade : DOE FLSA Statu s: Full Time / Exempt Location : San Antonio Description The IT Help Desk Engineer will assist in the day-to-day ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

... warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for ... manage multiple tasks, projects and changing priorities. • Strong dependability - reliable ...

Wachter, Inc.

IT Help Desk

Lowell, AR · On-site

$50K - $75K/yr

We are seeking a tech-savvy skilled problem solver for our IT Help Desk. In this role, you'll be ... Manage ticket queue and resolve service tickets in a timely manner. * Collaborate with the larger ...

BTI

Help Desk Manager

Washington, DC · On-site

The Help Desk Manager will ensure contractor processes align with recognized IT service management best practices, including ITIL v4 and subsequent updates. The manager will also serve as the ...

Dsg-108ea1e0

Help Desk Manager

Plymouth, MN · On-site

$84 - $140/hr

DSG is seeking a Help Desk Manager to join their IT team.Inthis full time, salaried, exempt position, work is typically performed during standard business hours, Monday through Friday , but will vary ...

Dakota Supply Group

Help Desk Manager

Plymouth, MN · On-site

$83K - $139K/yr

DSG is seeking a Help Desk Manager to join their IT team. In this full time, salaried, exempt position, work is typically performed during standard business hours, Monday through Friday , but will ...

Capital Rx

IT Help Desk Technician

Charlotte, NC · On-site

$43K - $54K/yr

Hybrid 3 days a week in Charlotte, NC office Position Summary The IT Help Desk Technicianassistsin managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and ...

SOUTHWEST BANK

Bank IT Help Desk Specialist

Odessa, TX · On-site

Ticket Management: Log, prioritize, and manage incoming support requests using the designated IT ... IT help desk or technical support role preferred. * Strong understanding of Microsoft Windows ...

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It Help Desk Manager information

See salary details

$39K

$86.7K

$135.5K

How much do it help desk manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for it help desk manager in the United States is $86,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $106,000.00 per year, depending on experience, location, and employer.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

More about It Help Desk Manager jobs

What cities are hiring for It Help Desk Manager jobs?

Cities with the most It Help Desk Manager job openings:

What are the most commonly searched types of It Help Desk jobs?

The most popular types of It Help Desk jobs are:

What states have the most It Help Desk Manager jobs?

States with the most job openings for It Help Desk Manager jobs include:

It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $86,730 per year, or $41.7 per hour.

IT Help Desk Technician

Flash

Austin, TX • On-site

$20 - $25/hr

Full-time, Part-time

Retirement, PTO

Re-posted 7 days ago

Job description

Join our Flash Team as an IT Help Desk Technician!

Join Flash as a part-time IT Help Desk Technician and become an essential part of our internal success! You'll work alongside a supportive group of IT professionals in a high-energy environment, keeping our hardware, cloud tools, and daily workflows running seamlessly. With flexible hours, great benefits, and hands-on skill-building across top industry platforms, this is the perfect opportunity to make an immediate impact while elevating your career.

Location: Austin HQ, may need to go to the Dripping Springs Warehouse on occasion

Schedule: Flexible hours, minimum 24 hours, max 29 a week, Monday - Thursday

Travel: 0%

What You'll Do:

  • Manage onboarding and offboarding requests, including provisioning and decommissioning hardware and software
  • Image, deploy, and configure new devices for employees
  • Handle IT asset logistics via ticketing system (shipping/receiving equipment domestically and internationally)
  • Administer and support internal tools such as Google Workspace, JumpCloud, Slack, Jira, Confluence, and Microsoft O365
  • Provide support for Windows machines, MacBooks, and iPads
  • Decommission out-of-warranty equipment and coordinate recycling efforts
  • Partner with vendors for warranty-related hardware support
  • Maintain and manage IT inventory, including tracking assets and stock levels
  • Keep asset management systems up to date to support budgeting, refresh cycles, and audits
  • Assist the IT team with ongoing and new projects

 What You Bring:

Technical Skills

  • Experience imaging and deploying devices (Windows/Mac environments)
  • Familiarity with cloud-based IT systems and identity management tools
  • Experience supporting a mixed-device environment (Windows, macOS, iOS)
  • Knowledge of IT asset management and lifecycle processes
  • Understanding of ticketing systems and IT support workflows

Soft Skills

  • Strong customer-first mindset with the ability to build relationships and empathize with users
  • Excellent interpersonal and communication skills
  • Ability to work independently and manage time effectively
  • High attention to detail and strong organizational skills
  • Adaptability, able to follow processes while supporting change and improvement

Qualifications:

  • Experience in Information Technology, ideally with a focus on end-user support or customer success
  • High School Diploma or equivalent
  • Ability to lift up to 25 lbs without assistance
  • Reliable transportation to the main office and occasional travel to a warehouse location
  • Flexible schedule

Salary: 

$20.00 - $25.00/hour

Final salary will be determined based on candidate's skills and experience level.

Competitive Rewards Package includes:

  • 401(k) with company match
  • Paid holidays, paid time off and accrue sick leave
  • Flexible work environment
  • Opportunities for professional growth and development

Apply