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It Help Desk Manager Jobs (NOW HIRING)

BC Tech Pro

IT Help Desk

Buffalo, NY

... of a variety of technology-based products typically associated with an end-user computing ... Responds to change management requests including installing new PC equipment, providing end-user ...

BC Tech Pro

IT Help Desk

Iuka, MS

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Responds to change management requests including installing new PC equipment, providing end-user ...

Zones LLC.

IT Help Desk Technician

Boston, MA · On-site

$30/hr

Position Overview: IT Help Desk Technician Term: 1 year contract Location: Boston, MA 02116 Pay ... Effectively manage length of calls/handle time * Ability to thrive in a fast-paced but fun work ...

Golden Technology

Help Desk Manager

Saint Louis, MO · On-site

The Help Desk Manager is responsible for overseeing the daily operations of the IT support team, ensuring timely and effective resolution of technical issues for associates. This role involves ...

New

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

Job Opportunity At eMazzanti Technologies eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provide level 1 and level 2 help desk ...

RAIZ FEDERAL CREDIT UNION

IT Help Desk

El Paso, TX · On-site

$17.34 - $26.01/hr

Job Overview This position reports to the Computer Operations Manager. This role is that of a ... Information technology Helpdesk team members are the first line of contact for all team members and ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

Job Summary : eMazzanti Technologies is a leading provider of IT Services looking to expand their eCare Managed Services team. The role involves providing level 1 and level 2 help desk support to ...

Sentinel

IT Help Desk

Traverse City, MI · On-site

Responsibilities Sentinel Technologies is seeking a Tier 1/Tier 2 Help Desk Technician to provide ... and managed services; all of which include our staffing solutions for our clients. Since 1982 ...

Clean Recovery Centers

IT Help Desk Support

Tampa, FL

$15 - $20/hr

Tier 1 IT Help Desk Support Clean Recovery Centers Reports To: IT Manager Position Overview * Serve as the first point of contact for all IT-related support requests across multiple facilities

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How much do it help desk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it help desk manager in the United States is $86,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $106,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager, and why are they important?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

More about It Help Desk Manager jobs
What cities are hiring for It Help Desk Manager jobs? Cities with the most It Help Desk Manager job openings:
What are the most commonly searched types of It Help Desk jobs? The most popular types of It Help Desk jobs are:
What states have the most It Help Desk Manager jobs? States with the most job openings for It Help Desk Manager jobs include:
It Help Desk Manager jobs near you

IT Help Desk

BC Tech Pro

Buffalo, NY

Full-time

Medical, Dental, Vision, Retirement

Posted 10 days ago

Job description

Job Description

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. 

  • This is a full-time, onsite position. 
  • Benefits include Health, Dental Vision and 401k.
  • Pay starts at $20.50 per hour

Responsibilities:

  • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
  • Provides support to client identified VIPs
  • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Perform all assigned desk-side support activities
  • Display outstanding technical and professional services skills at all times
  • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
  • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
  • Understands and follows all documented service operations policies and procedures.
  • Other duties or certifications may be assigned to meet business needs
Qualifications

Education and Experience:

  • Typically requires technical school certification or equivalent of 2-4 years of relevant experience
  • Certifications and/or Qualifications:
  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware systems
  • Understanding of ITIL methodologies
  • A+ certification is desired
  • May require additional customer-specific certifications or training as required

Skills:

  • Excellence in communication and customer-facing skills
  • Strong oral, written and interpersonal skills
  • Ability to follow instructions and processes with minimal instruction
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Must own a basic repair kit
  • Additional requirements may exist if offer of employment is extended

Additional Information

All your information will be kept confidential according to EEO guidelines.

This position is open to all US Citizens 18 years of age or older.