IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
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IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
Quick apply
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
Information Technology Help Desk Analyst
Lincoln, NE · On-site
$73K/yr
Life
Retirement
PTO
JR2026-00028225 Information Technology Help Desk Analyst (Open) Applications No Longer Accepted On ... Manage the incident lifecycle using the Legislative ticketing system, ensuring rapid and resolution ...
Information Technology Help Desk Analyst
Lincoln, NE · On-site
$73K/yr
Life
Retirement
PTO
JR2026-00028225 Information Technology Help Desk Analyst (Open) Applications No Longer Accepted On ... Manage the incident lifecycle using the Legislative ticketing system, ensuring rapid and resolution ...
Help Desk Analyst
Omaha, NE · On-site
$19.50 - $26.75/hr
First Shift (United States of America) Help Desk Analyst Be the first call that keeps healthcare ... Knowledge of enterprise grade IT Service Management systems such as ServiceNow, Remedy and/or ...
Help Desk Analyst
Omaha, NE · On-site
$19.50 - $26.75/hr
First Shift (United States of America) Help Desk Analyst Be the first call that keeps healthcare ... Knowledge of enterprise grade IT Service Management systems such as ServiceNow, Remedy and/or ...
IT Help Desk Specialist
Omaha, NE · On-site
$16 - $19/hr
Medical
Dental
Vision
Retirement
PTO
Using systems management tools to monitor events, manage ticket system, and ensure clients ... Riverside Technologies, Inc. (RTI) is the next generation of an IT service provider. Beyond ...
Quick apply
IT Help Desk Specialist
Omaha, NE · On-site
$16 - $19/hr
Medical
Dental
Vision
Retirement
PTO
Using systems management tools to monitor events, manage ticket system, and ensure clients ... Riverside Technologies, Inc. (RTI) is the next generation of an IT service provider. Beyond ...
IT Support Technician
Omaha, NE · On-site
$19.25 - $26.50/hr
Maintain accurate records of IT support requests, actions taken, and resolutions in a help desk ticketing system. * Perform user account management tasks, including creating, modifying, and disabling ...
IT Support Technician
Omaha, NE · On-site
$19.25 - $26.50/hr
Maintain accurate records of IT support requests, actions taken, and resolutions in a help desk ticketing system. * Perform user account management tasks, including creating, modifying, and disabling ...
IT Support Technician
Omaha, NE · On-site
$19.25 - $26.50/hr
Maintain accurate records of IT support requests, actions taken, and resolutions in a help desk ticketing system.Perform user account management tasks, including creating, modifying, and disabling ...
Quick apply
IT Support Technician
Omaha, NE · On-site
$19.25 - $26.50/hr
Maintain accurate records of IT support requests, actions taken, and resolutions in a help desk ticketing system.Perform user account management tasks, including creating, modifying, and disabling ...
IT Support Technician
$20.50 - $28.25/hr
Maintain accurate records of IT support requests, actions taken, and resolutions in a help desk ticketing system. * Perform user account management tasks, including creating, modifying, and disabling ...
IT Support Technician
$20.50 - $28.25/hr
Maintain accurate records of IT support requests, actions taken, and resolutions in a help desk ticketing system. * Perform user account management tasks, including creating, modifying, and disabling ...
SCITLS Help Desk Technician III
Omaha, NE · On-site
$26.44 - $35.78/hr
Medical
Retirement
PTO
A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT ... Providing case status updates to management and end-users according to service level guidelines
SCITLS Help Desk Technician III
Omaha, NE · On-site
$26.44 - $35.78/hr
Medical
Retirement
PTO
A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT ... Providing case status updates to management and end-users according to service level guidelines
Service Desk / Help Desk Analyst
Omaha, NE · On-site
$19.50 - $26.75/hr
Position: Service Desk / Help Desk Analyst Location: Omaha, NE Duration: Long Term (1 Years ... desk management tool/Ticketing systems Thanks & Regards ASHOK KUMAR Sr. Lead / IT Recruiter ...
Service Desk / Help Desk Analyst
Omaha, NE · On-site
$19.50 - $26.75/hr
Position: Service Desk / Help Desk Analyst Location: Omaha, NE Duration: Long Term (1 Years ... desk management tool/Ticketing systems Thanks & Regards ASHOK KUMAR Sr. Lead / IT Recruiter ...
Help Desk Technician - FT
Lincoln, NE · On-site
$26.43/hr
Medical
Dental
Position Information Position Title Help Desk Technician - FT Department IT Client Services ... Bachelor's degree in computer science, information systems, information management, or a directly ...
Help Desk Technician - FT
Lincoln, NE · On-site
$26.43/hr
Medical
Dental
Position Information Position Title Help Desk Technician - FT Department IT Client Services ... Bachelor's degree in computer science, information systems, information management, or a directly ...
SCITLS Help Desk Technician III
Offutt Air Force Base, NE · On-site
$26.44 - $35.78/hr
Medical
Dental
Vision
Life
Retirement
PTO
A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you ... Providing case status updates to management and end-users according to service level guidelines
SCITLS Help Desk Technician III
Offutt Air Force Base, NE · On-site
$26.44 - $35.78/hr
Medical
Dental
Vision
Life
Retirement
PTO
A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you ... Providing case status updates to management and end-users according to service level guidelines
MSP Help Desk Tech
Norfolk, NE · On-site
$19.75 - $26.50/hr
Medical
Dental
Vision
Retirement
We are seeking a Help Desk Technician to join our Managed Services team and support a diverse ... Associate or bachelor's degree in information technology, Computer Science, or a related field, or ...
MSP Help Desk Tech
Norfolk, NE · On-site
$19.75 - $26.50/hr
Medical
Dental
Vision
Retirement
We are seeking a Help Desk Technician to join our Managed Services team and support a diverse ... Associate or bachelor's degree in information technology, Computer Science, or a related field, or ...
MSP Help Desk Tech
Lincoln, NE · On-site
$17.50 - $23.50/hr
Medical
Dental
Vision
Retirement
We are seeking a Help Desk Technician to join our Managed Services team and support a diverse ... Associate or bachelor's degree in information technology, Computer Science, or a related field, or ...
MSP Help Desk Tech
Lincoln, NE · On-site
$17.50 - $23.50/hr
Medical
Dental
Vision
Retirement
We are seeking a Help Desk Technician to join our Managed Services team and support a diverse ... Associate or bachelor's degree in information technology, Computer Science, or a related field, or ...
Help Desk Operations Specialist
Omaha, NE · On-site
Medical
Retirement
PTO
Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee ... Collect feedback from customers concerning their experience and build a knowledge management ...
Help Desk Operations Specialist
Omaha, NE · On-site
Medical
Retirement
PTO
Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee ... Collect feedback from customers concerning their experience and build a knowledge management ...
Service Desk / Help Desk Analyst
$19.50 - $26.75/hr
Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Apart from this, we also provide IT Staffing services that can help your organization to a great ...
Service Desk / Help Desk Analyst
$19.50 - $26.75/hr
Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Apart from this, we also provide IT Staffing services that can help your organization to a great ...
Oversee day-to-day IT support operations, including help desk services, end-user devices, workplace technology and asset management. * Drive continuous improvement across ticket management, knowledge ...
Quick apply
Oversee day-to-day IT support operations, including help desk services, end-user devices, workplace technology and asset management. * Drive continuous improvement across ticket management, knowledge ...
Client Support Desk Analyst
Lincoln, NE · On-site
$60K - $75K/yr
... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates ...
Quick apply
Client Support Desk Analyst
Lincoln, NE · On-site
$60K - $75K/yr
... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates ...
IT Service Desk Support
Omaha, NE · On-site
Company Description We help Procurement and Recruiting departments faced with the challenge of ... managing your business growth. We provide the ongoing skill development to ensure that ...
IT Service Desk Support
Omaha, NE · On-site
Company Description We help Procurement and Recruiting departments faced with the challenge of ... managing your business growth. We provide the ongoing skill development to ensure that ...
Help Desk Operations Specialist with Security Clearance
Omaha, NE · On-site
Medical
Retirement
PTO
Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee ... Collect feedback from customers concerning their experience and build a knowledge management ...
Help Desk Operations Specialist with Security Clearance
Omaha, NE · On-site
Medical
Retirement
PTO
Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee ... Collect feedback from customers concerning their experience and build a knowledge management ...
It Help Desk Manager information
See Nebraska salary details
$37.2K - $45.5K
6% of jobs
$45.5K - $53.9K
7% of jobs
$53.9K - $62.3K
11% of jobs
$62.9K is the 25th percentile. Wages below this are outliers.
$62.3K - $70.6K
11% of jobs
The median wage is $78.7K / yr.
$70.6K - $79K
16% of jobs
$79K - $87.4K
14% of jobs
$87.4K - $95.7K
8% of jobs
$97.4K is the 75th percentile. Wages above this are outliers.
$95.7K - $104.1K
12% of jobs
$104.1K - $112.5K
6% of jobs
$112.5K - $120.8K
6% of jobs
$120.8K - $129.2K
3% of jobs
$37.2K
$82.7K
$129.2K
How much do it help desk manager jobs pay per year?
As of Aug 19, 2026, the average yearly pay for it help desk manager in Nebraska is $82,693.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $101,100.00 per year, depending on experience, location, and employer.
What does an IT Help Desk Manager do?
An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?
To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.
How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?
IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.
What is the difference between It Help Desk Manager vs It Support Specialist?
| Aspect | It Help Desk Manager | It Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+, ITIL | CompTIA A+, Microsoft Certified |
| Work Environment | Supervises help desk team, manages support processes | Provides technical support to end-users, troubleshoots issues |
| Employer & Industry Usage | IT departments across industries, corporate help desks | Help desks, technical support centers, customer service roles |
The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.
What are the most commonly searched types of It Help Desk jobs in Nebraska?
The most popular types of It Help Desk jobs in Nebraska are:
What cities in Nebraska are hiring for It Help Desk Manager jobs?
Cities in Nebraska with the most It Help Desk Manager job openings:
Full-time
Posted 13 days ago
Job description
IT Help Desk Technician
Reports To: Implementation Engineer
Department: Information Technology
FLSA Status: Full-Time, Non-Exempt
Work Environment: Multiple Facilities / Office/ Onsite in Gillette, WY
We are seeking an IT Help Desk Technician to provide first-level technical support for employees experiencing hardware, software, and network-related issues. This role is responsible for troubleshooting technical problems, resolving support requests, maintaining IT assets, and delivering exceptional customer service while ensuring the reliable operation of business technology systems.
Key Responsibilities- Provide first-level technical support via phone, email, remote support, and in-person assistance.
- Diagnose and resolve hardware, software, printer, and network connectivity issues.
- Install, configure, and maintain desktop computers, laptops, peripherals, and business applications.
- Utilize remote support tools such as TeamViewer, AnyDesk, or Remote Desktop to resolve user issues.
- Create, prioritize, update, and close support tickets within the organization's ticketing system.
- Maintain accurate documentation, knowledge base articles, and IT asset inventories.
- Assist users with Microsoft Office, email, web browsers, mobile devices, and common business applications.
- Provide end-user training on software, security awareness, and IT best practices.
- Escalate complex technical issues to senior IT staff when appropriate.
- Maintain a high level of customer service while meeting established service level expectations.
- Perform other duties as assigned.
- High school diploma or equivalent required.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
- Previous Help Desk, Desktop Support, or Technical Support experience preferred.
- Experience supporting Windows environments and Microsoft Office applications.
- Experience with ticketing systems such as ServiceNow, Zendesk, Jira, or similar platforms is preferred.
- CompTIA A+
- Microsoft Certified Professional (MCP) or equivalent
- Other relevant IT certifications are a plus.
- Strong troubleshooting and analytical problem-solving skills.
- Working knowledge of Windows, macOS, and basic Linux environments.
- Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi connectivity.
- Experience supporting printers, mobile devices, and desktop peripherals.
- Excellent verbal and written communication skills.
- Strong customer service skills with the ability to explain technical concepts to non-technical users.
- Ability to prioritize multiple support requests in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Ability to work independently and collaboratively within an IT team.
This position may require occasional lifting of equipment weighing up to 50 pounds and extended periods of sitting, standing, walking, and computer use.
Work Environment- Primarily an indoor office or multi-site business environment.
- Occasional exposure to equipment rooms, confined spaces, or elevated temperatures.
- Local travel between facilities may be required.
We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.