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It Help Desk Professional Jobs in Nebraska (NOW HIRING)

Arby's

Help Desk Tech

Omaha, NE · On-site

$52.50K/yr

Hiring Up to $52,500 a year Help Desk Support Technician Are you an Information Technology (IT) Professional looking for a great company to join? Do you want to be part of an energetic team? If so ...

Arby's

Help Desk Tech

Omaha, NE · On-site

$52.50K/yr

Hiring Up to $52,500 a year Help Desk Support Technician Are you an Information Technology (IT) Professional looking for a great company to join? Do you want to be part of an energetic team? If so ...

Careers - Airlite Plastics

Manager, IT Support

Omaha, NE · On-site

Manage, lead, coach, and develop IT support professionals in alignment with Airlite Way principles ... Manage day-to-day IT support services, including help desk operations, end-user devices, inventory ...

Airlite Plastics

Manager, IT Support

Omaha, NE · On-site

Manage, lead, coach, and develop IT support professionals in alignment with Airlite Way principles ... Manage day-to-day IT support services, including help desk operations, end-user devices, inventory ...

TEKsystems

Help Desk Specialist

Omaha, NE

$22 - $25/hr

Serve as the primary point of contact for end‑user IT support via phone, email, and ticketing ... Maintain a high level of professionalism and customer service in all interactions Top Skills * Help ...

TEKsystems

Help Desk Specialist

Omaha, NE

$22 - $25/hr

Serve as the primary point of contact for end‑user IT support via phone, email, and ticketing ... Maintain a high level of professionalism and customer service in all interactions Top Skills * Help ...

Stefanini

IT Service Desk Support

Omaha, NE · On-site

Company Description We help Procurement and Recruiting departments faced with the challenge of ... We provide the ongoing skill development to ensure that professionals placed at your site are ...

Richdale Apartments

IT Helpdesk

Omaha, NE · On-site

... our IT team. This role is ideal for someone who has a passion for technology, enjoys problem ... Respond to and resolve helpdesk tickets in a timely and professional manner. * Perform system ...

ALLO Fiber

Help Desk Technician

Norfolk, NE · On-site

$19.75 - $26.50/hr

We are seeking a Help Desk Technician to join our Managed Services team and support a diverse ... in information technology, Computer Science, or a related field, or equivalent professional ...

Richdale Apartments

IT Helpdesk

Omaha, NE · On-site

... our IT team. This role is ideal for someone who has a passion for technology, enjoys problem ... Respond to and resolve helpdesk tickets in a timely and professional manner. * Perform system ...

ALLO Fiber

Help Desk Technician

Norfolk, NE · On-site

$19.75 - $26.50/hr

We are seeking a Help Desk Technician to join our Managed Services team and support a diverse ... in information technology, Computer Science, or a related field, or equivalent professional ...

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It Help Desk Professional information

What are the key skills and qualifications needed to thrive as an IT Help Desk Professional, and why are they important?

To thrive as an IT Help Desk Professional, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills are crucial for resolving technical issues efficiently, maintaining user productivity, and ensuring a positive support experience.

What are some common challenges faced by IT Help Desk Professionals, and how can they be managed effectively?

IT Help Desk Professionals often encounter challenges such as handling a high volume of support requests, troubleshooting a wide range of technical issues, and communicating complex solutions to users with varying technical knowledge. Managing these challenges effectively involves prioritizing tasks, using ticketing systems for organization, and continuously improving communication skills. Additionally, collaborating with other IT team members and staying current with new technologies can help resolve issues more efficiently and provide better support to end users.

What are IT Help Desk Professionals?

IT Help Desk Professionals are specialists who provide technical support and assistance to users within an organization or to customers. Their main responsibilities include troubleshooting hardware and software issues, guiding users through solutions, and escalating problems to higher-level technicians when necessary. They often serve as the first point of contact for IT-related problems and help ensure that technology systems run smoothly and efficiently. Their work is critical for maintaining productivity and minimizing downtime caused by technical issues.

What is the difference between It Help Desk Professional vs Technical Support Specialist?

AspectIt Help Desk ProfessionalTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco CCNA
Work EnvironmentHelp desks, call centers, remote supportOn-site, remote, customer locations
Industry UsageIT services, corporate supportIT, telecommunications, hardware vendors
Search/Comparison IntentUnderstanding roles, career pathsJob requirements, skills needed

Both roles involve troubleshooting and supporting IT users, but the It Help Desk Professional typically handles general user issues via help desk systems, while the Technical Support Specialist may focus more on hardware, network, or specialized technical problems. The roles often overlap in certifications and work environments, but their specific focus areas differ based on employer needs.

What are the most commonly searched types of It Help Desk jobs in Nebraska? The most popular types of It Help Desk jobs in Nebraska are:
What are popular job titles related to It Help Desk Professional jobs in Nebraska? For It Help Desk Professional jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching It Help Desk Professional jobs in Nebraska look for? The top searched job categories for It Help Desk Professional jobs in Nebraska are:
What cities in Nebraska are hiring for It Help Desk Professional jobs? Cities in Nebraska with the most It Help Desk Professional job openings:
It Help Desk Professional jobs near you

Help Desk Specialist (OM)

Thompson Solutions Group

Omaha, NE • On-site

Other

Posted 7 days ago

Job description

Job Openings >> Help Desk Specialist (OM)
Help Desk Specialist (OM)
Summary
Title: Help Desk Specialist (OM) ID: 2028 Location: Omaha, NE Department: IT
More about this job >
Description

About Thompson Solutions Group:

Thompson Solutions Group is a leading electrical and mechanical contractor and technology integrator dedicated to connecting Midwest businesses with innovative and sustainable solutions. Our focus on quality, efficiency, safety, and security helps ensure our clients' success in an everevolving technological landscape. We also offer an Employee Stock Ownership Plan (ESOP) as a benefit to eligible employees, allowing them to share in the company's longterm success.

Position Overview:

We are seeking a Level II IT Help Desk Specialist to provide efficient and effective technical support to end-users, ensuring a reliable and satisfactory computing experience. This role is part of our Managed IT Solutions team, dedicated to maintaining secure, supported, and fully operational client environments.

Key Responsibilities:

  • Customer Support: Respond promptly and courteously to end-user inquiries and ticket assignments by phone, email, or in person.
  • Troubleshooting and Escalation: Diagnose and resolve technical issues according to Help Desk standards and procedures. When necessary, escalate complex issues to higher-level support for timely resolution.
  • Documentation: Maintain detailed records of support requests and resolutions in the ticketing system.
  • Installation and Configuration: Assist in the installation, configuration, and maintenance of computer systems, software applications, and peripherals.
  • User Education: Educate end users on basic system usage, best practices, and preventative measures to enhance their IT literacy.
  • Collaboration: Work with all Thompson Solutions Group teams to foster teamwork, contribute to strategic growth, and enhance the workplace environment.
  • Professional Growth: Engage in learning opportunities, stay current with technological advances, and follow systems and security information to provide proactive and preventative solutions to clients.

Required Skills and Experience:

  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously with strong organizational and time-management skills.
  • Availability to work occasional planned weekends for installations and participate in the rotational on-call support team schedule.
  • Advanced technical support and troubleshooting skills for complex IT issues, with the ability to collaborate with engineering and other teams when necessary.
  • Experience in developing and maintaining knowledge base articles and documentation.
  • Proficiency in documenting and tracking support requests in a ticketing system.
  • Participation in IT project planning and execution.
  • Ability to analyze trends in support requests to identify recurring issues and propose long-term solutions.
  • Conduct regular audits of hardware and software assets.
  • Strong foundational knowledge in network fundamentals, including TCP/IP, DNS, DHCP, Active Directory, wired and wireless networking, and cloud solutions.

Educational and Experience Requirements:

  • Associate's or Bachelor's Degree in Information Technology, Computer Science, or a related technical discipline.
  • Four or more years of related work experience, including three or more years in a Level I support role or equivalent.
  • Relevant technical certifications or proven experience in the field.

Thompson Solutions Group is an Equal Employment Opportunity (EEO) Employer.

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