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It Help Desk Assistant Jobs in Nebraska (NOW HIRING)

Son

IT Help Desk Coordinator Senior

Lincoln, NE

$27.79/hr

JR2026-00028812 IT Help Desk Coordinator Senior (Open) Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed): The Office of the Chief Information Officer ...

Son

IT Help Desk Coordinator (SOS Temporary)

Lincoln, NE · On-site

$21.27/hr

JR2026-00028526 IT Help Desk Coordinator (SOS Temporary) (Open) Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed): Join the State of Nebraska Team as a ...

North End Teleservices, LLC

IT Support Technician

Omaha, NE · On-site

$19.25 - $26.50/hr

Job Summary: The IT Support Technician will play a critical role in providing comprehensive ... Help Desk inquiries, troubleshooting problems, and providing timely solutions. * Assist in the ...

North End Teleservices

IT Support Technician

Omaha, NE

$20.50 - $28.25/hr

Job Summary: The IT Support Technician will play a critical role in providing comprehensive ... Help Desk inquiries, troubleshooting problems, and providing timely solutions. * Assist in the ...

North End Teleservices, LLC

IT Support Technician

Omaha, NE · On-site

$19.25 - $26.50/hr

Job Summary:The IT Support Technician will play a critical role in providing comprehensive ... and Help Desk inquiries, troubleshooting problems, and providing timely solutions.Assist in the ...

University of Nebraska

Sr. Help Desk Associate

Kearney, NE · On-site

$16 - $21.75/hr

Sr. Help Desk Associate Job Summary: Assist University community with University Information and ... Two years post-secondary coursework 2 years professional experience with desktop and/or IT helpdesk ...

Nebraska Medicine

Service Desk Analyst - Third Shift

Omaha, NE · On-site

$19.50 - $26.75/hr

Service Desk Analyst - Third Shift Two years IT Help Desk or other related IT experience required. Bachelor's degree in computer science, mathematics or related field OR equivalent combination of ...

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It Help Desk Assistant information

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How much do it help desk assistant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it help desk assistant in Nebraska is $16.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $20.34 per hour, depending on experience, location, and employer.

What does an IT Help Desk Assistant do?

An IT Help Desk Assistant provides technical support and troubleshooting assistance to employees or customers experiencing computer or software issues. They help resolve problems related to hardware, software, network connectivity, and other IT-related concerns, often by answering calls, responding to emails, or using remote access tools. Additionally, they may assist with setting up new equipment, installing software, and maintaining IT documentation. Their main goal is to ensure that users can work efficiently by minimizing downtime caused by technical problems.

What are the key skills and qualifications needed to thrive as an IT Help Desk Assistant?

To thrive as an IT Help Desk Assistant, you need foundational knowledge of computer hardware, operating systems, troubleshooting, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and basic network protocols is typically required. Strong communication, patience, and problem-solving abilities set top candidates apart in this role. These skills and qualities are crucial for efficiently resolving technical issues and providing excellent user support in a timely manner.

What are some common challenges faced by IT Help Desk Assistants and how can they be managed?

IT Help Desk Assistants frequently encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and effectively communicating with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks based on urgency, and actively develop strong customer service and problem-solving skills. Collaborating closely with more experienced IT staff and utilizing a ticketing system can also help streamline workflows and ensure timely resolution of issues.

What is the difference between It Help Desk Assistant vs IT Support Specialist?

AspectIt Help Desk AssistantIT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, remote support
Employer & Industry UsageCorporate, educational, healthcareCorporate, enterprise, technical support
Common Search & ComparisonYesYes

While both roles involve assisting users with technical issues, the IT Support Specialist typically has more advanced skills and handles more complex problems. The Help Desk Assistant primarily provides basic support and triages issues. Both roles are essential in IT support teams, but the Specialist often requires additional certifications and experience.

What are the most commonly searched types of It Help Desk jobs in Nebraska?

The most popular types of It Help Desk jobs in Nebraska are:

What cities in Nebraska are hiring for It Help Desk Assistant jobs?

Cities in Nebraska with the most It Help Desk Assistant job openings:

It Help Desk Assistant jobs near you
Infographic showing various It Help Desk Assistant job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $34,182 per year, or $16.4 per hour.

IT Help Desk Technician

Elite Recruiting & Consulting Services

Scottsbluff, NE

Full-time

Re-posted 2 days ago

Key responsibilities

  • Provide first-level technical support via phone, email, remote support, and in-person assistance.

  • Diagnose and resolve hardware, software, printer, and network connectivity issues.

  • Create, prioritize, update, and close support tickets within the organization's ticketing system.

Job description

IT Help Desk Technician

Reports To: Implementation Engineer
Department: Information Technology
FLSA Status: Full-Time, Non-Exempt
Work Environment: Multiple Facilities / Office/ Onsite in Gillette, WY

Position Summary

We are seeking an IT Help Desk Technician to provide first-level technical support for employees experiencing hardware, software, and network-related issues. This role is responsible for troubleshooting technical problems, resolving support requests, maintaining IT assets, and delivering exceptional customer service while ensuring the reliable operation of business technology systems.

Key Responsibilities
  • Provide first-level technical support via phone, email, remote support, and in-person assistance.
  • Diagnose and resolve hardware, software, printer, and network connectivity issues.
  • Install, configure, and maintain desktop computers, laptops, peripherals, and business applications.
  • Utilize remote support tools such as TeamViewer, AnyDesk, or Remote Desktop to resolve user issues.
  • Create, prioritize, update, and close support tickets within the organization's ticketing system.
  • Maintain accurate documentation, knowledge base articles, and IT asset inventories.
  • Assist users with Microsoft Office, email, web browsers, mobile devices, and common business applications.
  • Provide end-user training on software, security awareness, and IT best practices.
  • Escalate complex technical issues to senior IT staff when appropriate.
  • Maintain a high level of customer service while meeting established service level expectations.
  • Perform other duties as assigned.
QualificationsEducation
  • High school diploma or equivalent required.
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
Experience
  • Previous Help Desk, Desktop Support, or Technical Support experience preferred.
  • Experience supporting Windows environments and Microsoft Office applications.
  • Experience with ticketing systems such as ServiceNow, Zendesk, Jira, or similar platforms is preferred.
Preferred Certifications
  • CompTIA A+
  • Microsoft Certified Professional (MCP) or equivalent
  • Other relevant IT certifications are a plus.
Required Knowledge, Skills & Abilities
  • Strong troubleshooting and analytical problem-solving skills.
  • Working knowledge of Windows, macOS, and basic Linux environments.
  • Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi connectivity.
  • Experience supporting printers, mobile devices, and desktop peripherals.
  • Excellent verbal and written communication skills.
  • Strong customer service skills with the ability to explain technical concepts to non-technical users.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and collaboratively within an IT team.
Physical Requirements

This position may require occasional lifting of equipment weighing up to 50 pounds and extended periods of sitting, standing, walking, and computer use.

Work Environment
  • Primarily an indoor office or multi-site business environment.
  • Occasional exposure to equipment rooms, confined spaces, or elevated temperatures.
  • Local travel between facilities may be required.
Equal Opportunity Employer

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.