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It Help Desk Manager Jobs in Ohio (NOW HIRING)

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We have supported our troops throughout the years and love working with veterans. IT Help Desk ... Management skills • Experience with ticketing systems • Must be able to work in a fast paced ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

We have supported our troops throughout the years and love working with veterans. IT Help Desk ... Management skills · Experience with ticketing systems · Must be able to work in a fast paced ...

Russell Tobin

Information Technology Help Desk

Columbus, OH · On-site

$21 - $24/hr

Relevant experience or internship in IT support or customer service. * Previous contact center or help desk experience is preferred. * Strong communication, problem-solving, and organizational skills.

Posted today

Revel Staffing

IT Help Desk Specialist

Columbus, OH

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...

Presrite Corporation

IT Help Desk

Cleveland, OH · On-site

$20 - $24/hr

Manage and maintain routers, network switches, wireless access points, firewalls, security gateways ... Maintain internal IT documentation. * Inventory & Procurement: Manage inventory of infrastructure ...

U.S. Army

IT Help Desk

Hilliard, OH · On-site

$40K - $80K/yr

OVERVIEW: Information technology specialists are responsible for maintaining, processing, and ... HELPFUL SKILLS: * Interest in computer science. * Attention to detail. * Ability to communicate ...

U.S. Army

IT Help Desk

Canal Winchester, OH · On-site

$40K - $80K/yr

Overview: Information technology specialists are responsible for maintaining, processing, and ... Helpful Skills: * Interest in computer science. * Attention to detail. * Ability to communicate ...

New

U.S. Army

IT Help Desk

Columbus, OH · On-site

$40K - $80K/yr

Overview: Information technology specialists are responsible for maintaining, processing, and ... Helpful Skills: * Interest in computer science. * Attention to detail. * Ability to communicate ...

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All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Ohio

It Help Desk Manager information

See Ohio salary details

$37.1K

$82.5K

$128.8K

How much do it help desk manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for it help desk manager in Ohio is $82,454.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $100,800.00 per year, depending on experience, location, and employer.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What are the most commonly searched types of It Help Desk jobs in Ohio?

The most popular types of It Help Desk jobs in Ohio are:

What cities in Ohio are hiring for It Help Desk Manager jobs?

Cities in Ohio with the most It Help Desk Manager job openings:

It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Ohio as of August 2026, with employment types broken down into 72% Full Time, 11% Part Time, 6% Temporary, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $82,454 per year, or $39.6 per hour.

IT Help Desk

Cincinnati, OH • On-site

Inverse Technology Solutions
IT Services • 51 - 200 employees
Learn more about Inverse Technology Solutionsexternal

Full-time

Re-posted 26 days ago

Job description

Job Summary:
Inverse Technology Solutions is a fast-growing company providing IT services for Nationwide Businesses and Fortune 500 Companies. They are seeking an IT Help Desk Support Technician to handle support tickets and assist with various IT systems, requiring motivation and a willingness to learn.
Responsibilities:
• open support tickets from clients
• properly identify and assign tickets to the correct group
• work on IT Voice and Data Infrastructure
• work on E-Call Systems
• work on Wireless support
Qualifications:
Required:
• Previous experience working in Help Desk Support or IT Support
• Process-driven with excellent attention to detail
• Ability to handle multiple projects simultaneously and under tight deadlines
• Strong communications skills to effectively communicate technical information to non-technical customers
• Vendor Management skills
• Experience with ticketing systems
• Ability to work in a fast paced environment with minimal supervision
• Outstanding customer service and teamwork skills
• Excellent written and verbal communications skills
• Strong analytical ability
• After hours / On Call support is required
• 1 to 2 Years of experience
Preferred:
• Experience in troubleshooting technical issues within telecommunications networks
• College preferred or High School
Company:
Inverse Technology Solutions provides financial telecom management services in the retail industry. Founded in 1974, the company is headquartered in Cincinnati, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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