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It Help Desk Manager Jobs (NOW HIRING)

UHS

IT Help Desk Specialist

Tampa, FL · On-site

The role requires someone that can adapt to changes in the work environment and is able to manage ... The IT Help Desk Specialist is responsible for: * The installation, assembly and configuring of ...

Ensign Services

IT Help Desk Analyst

Dallas, TX

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 6:00 AM - 2:30 PM CST Position Type: Full Time, ... and risk management and recruiting. This structure allows the onsite leaders and caregivers to ...

Ensign Services, Inc.

IT Help Desk Analyst

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 6:00 AM - 2:30 PM CST Position Type: Full Time, ... and risk management and recruiting. This structure allows the onsite leaders and caregivers to ...

Integral

Help Desk Manager

Tysons, VA · On-site

Bachelor's Degree with 5 years of experience in IT support * 2 years of support as a Help Desk Manager * ITIL v4 Certified * Secret Clearance Preferred: * Experience in implementing ITIL-based ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Monitor metrics and implement improvements Minimum Requirements: * 8+ years of IT support ...

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$28.84 - $43.25/hr

IT Help Desk Engineer Department: Response Center Employment Type: Full Time Location: Napa ... Who We Are Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we ...

UFC Gym

IT Help Desk Associate

Brea, CA · On-site

$70K/yr

Creates and manages IT help desk tickets as a foundation for issue tracking and resolution ... escalates as necessary and follows issues through to completion. * Tracks and maintains tickets ...

IntelliPro Group Inc.

IT Help Desk

Fife, WA · On-site

Manage and document incidents and service requests using IT service management tools. * Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. * Assist ...

New

Bohme

IT Help Desk Lead

Draper, UT · On-site

Manage ticket queue, SLAs, and escalation workflows to maintain responsiveness and accountability ... help desk tools, automation, and self-service capabilities What You Bring * 5+ years of IT support ...

KMRG LLC

IT Help Desk Specialist

Washington, DC · On-site

$108K - $125K/yr

Title: IT Help Desk Specialist Location: Washington, DC Schedule: Full-time, onsite Monday-Friday ... Manage help desk requests through CBO's ticketing system from intake through resolution * Support a ...

New

C3 AI

IT Help Desk Engineer

Redwood City, CA · On-site

$85K - $109K/yr

C3 AI We are looking for an IT Help Desk Engineer to join our team in Redwood City, California. As ... Manage Help Desk tickets in a timely manner, taking ownership from intake through resolution.

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It Help Desk Manager information

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$39K

$86.7K

$135.5K

How much do it help desk manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for it help desk manager in the United States is $86,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $106,000.00 per year, depending on experience, location, and employer.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager, and why are they important?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
More about It Help Desk Manager jobs
What cities are hiring for It Help Desk Manager jobs? Cities with the most It Help Desk Manager job openings:
What are the most commonly searched types of It Help Desk jobs? The most popular types of It Help Desk jobs are:
What states have the most It Help Desk Manager jobs? States with the most job openings for It Help Desk Manager jobs include:
It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $86,730 per year, or $41.7 per hour.
IT Help Desk Specialist

IT Help Desk Specialist

UHS

Tampa, FL • On-site

Full-time

Posted 11 days ago

Universal Health Services rating

6.8

Company rating: 6.8 out of 10

Based on 252 frontline employees who took The Breakroom Quiz

491st of 882 rated healthcare providers

Job description

The IT Help Desk Specialist will work in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited to, the coordination of phone, in-person and computer support. Thus, the IT Help Desk Specialist provides a heavy degree of interaction with staff which makes it an excellent position for entry level IT professionals. The role requires someone that can adapt to changes in the work environment and is able to manage competing demands. This is a full-time position that requires day, evening and weekend availability and is located at the Keiser University campus and can sometimes require travel to other locations. The IT Help Desk Specialist is responsible for:

  • The installation, assembly and configuring of computers, monitors, network devices and peripherals such as printers, scanners, switches, and related hardware.
  • Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, LAN/WAN network and peripheral equipment problems; makes repairs and corrections where required.

KNOWLEDGE, SKILLS, AND EXPERIENCE

Below is an inclusive but not exhaustive list of various knowledge, skills, and other characteristics that are necessary for effective performance in this position.

Knowledge

  • Entry level IT support
  • Knowledge of Microsoft programs (i.e., Word, Excel, Outlook, Access, and PowerPoint)
  • Knowledge of hardware and software support (RAM, SSD and Printers)
  • Knowledge of VOIP systems.
  • Knowledge of Routers and Switches
  • Networking essentials
  • Entra and Intune basics

Skills

  • Must be able to handle multiple tasks
  • Must have excellent verbal and written skill
  • Excellent troubleshooting, time, and management skills
  • Follow process and procedures as documented and communicated
  • Demonstrates attention to detail.
  • Excellent customer service skills.
  • Basic Understanding of TCP/IP and DHCP
  • Basic Understanding of Active Directory
  • Basic Understanding of Microsoft Entra
  • Basic Understanding of Microsoft Intune

Abilities

  • Synthesize complex or diverse information; collects and researches data; uses intuition and experience to complement data.
  • Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
  • Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles.
  • Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
  • Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
  • Understands business implications of decisions; aligns work with strategic goals.
  • Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; supports affirmative action and respects diversity.
  • Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
  • Prioritizes and plans work activities; sets goals and objectives; develops realistic action plans.
  • Ability to respond to common inquiries or complaints from customers.
  • Strives to continuously build knowledge and skills.
The IT Help Desk Specialist must have the following:
• An associate degree in MIS or related field is preferred. Other combinations of education and experience may be considered.
• Working knowledge of personal computer operating systems, networking systems and applications software Windows based.
• Analytical/problem solving, leadership, organizational, communication, and interpersonal skills.

What Universal Health Services employees say

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About Universal Health Services

Sourced by ZipRecruiter

Universal Health Services (UHS) is a major player in the healthcare industry, based in King of Prussia, Pennsylvania, U.S. Founded in 1978, UHS offers hospital and healthcare services. Their diverse services range from acute care hospitals, behavioral health facilities and ambulatory centers nationwide. The company's mission of enhancing the health and well-being of their patients is reflected in their commitment to 'Helping Individuals Live Longer, Healthier and Happier Lives'. Universal Health Services' consistent growth and success in their industry have been recognized on numerous occasions, including being ranked amongst the Fortune 500 list of largest companies.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

King of Prussia, PA, US

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