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It Help Desk Manager Jobs (NOW HIRING)

REVCO SOLUTIONS INC

IT Help Desk Specialist

Durham, NC · On-site

The IT Help Desk Specialist position will be a key support role to the IT team by providing timely and efficient technical assistance on computer systems. The position serves as the first point of ...

New

E Logic

Help Desk Manager

Washington, DC · On-site

$50K/yr

E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology ...

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$28.84 - $43.25/hr

IT Help Desk Engineer Department: Response Center Employment Type: Full Time Location: Napa ... Who We Are Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we ...

Radiant Industries

IT Help Desk Associate

El Segundo, CA · On-site

$30 - $35/hr

About the Role Radiant is seeking a dedicated IT Help Desk Associate . You will be the first line ... Manage the support request software system (Jira) to ensure timely and effective issue resolution.

Workway, Inc.

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IT Help Desk Specialist

Birmingham, AL · On-site

$25 - $27/hr

Currently, we have an IT Help Desk Specialist opportunity with a well-established national real ... Escalate complex or unresolved issues to IT Management and Firm Management or vendors as ...

Zentech Consulting

IT Help Desk Analyst

Tempe, AZ · Hybrid

Our managed services engagements allow our employees to have access to a variety of technologies ... An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our ...

CSA Global LLC

IT Help Desk Technician

Washington, DC · On-site

Client Solution Architects (CSA) is currently seeking an IT Help Desk Technician to support a ... management of their email and use of these client applications including, but not limited to, the ...

New

Summit Golf Brands

IT Help Desk Technician

Barneveld, WI · On-site

$40K - $55K/yr

Help Desk Technician Job Summary: Provide first-line technical support to Summit Golf Brands ... Reports to: IT Manager Duties/Responsibilities: * Serve as the first point of contact for all ...

Sparrow Company

IT Help Desk Technician

Dallas, TX · On-site

Position Overview The IT Help Desk Technician serves as the first point of contact for technical ... Log, categorize, prioritize, and track support requests within the IT service management (ITSM ...

Sierra Lobo, Inc.

IT Help Desk Technician

Milan, OH · On-site

Our customers rely on Sierra Lobo's expertise in managing large contracts for the Government ... The Help Desk Technician is a full-time position that provides assessment and resolution of ...

TCP Software

IT Help Desk Support II

Plano, TX · Hybrid

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure ... Manage and prioritize service tickets in line with SLA expectations * Collaborate with IT Operatio ...

Snowcloud Services LLC

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IT Help Desk Technician

Juneau, AK · On-site

$25 - $32/hr

... manager to resolve problems quickly. You'll also help maintain client and internal documentation, contribute ideas for improving efficiency, and assist in deploying IT projects as assigned. Preferred ...

Parkland Health

... IT help desk, IT service desk, or technical support experience. - Prefer a minimum of three years ... Management experience or exposure. - Prefer entry level software design experience or exposure ...

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All JobsIt Help Desk Manager Jobs

It Help Desk Manager information

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$39K

$86.7K

$135.5K

How much do it help desk manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for it help desk manager in the United States is $86,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $106,000.00 per year, depending on experience, location, and employer.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager, and why are they important?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
More about It Help Desk Manager jobs
What cities are hiring for It Help Desk Manager jobs? Cities with the most It Help Desk Manager job openings:
What are the most commonly searched types of It Help Desk jobs? The most popular types of It Help Desk jobs are:
What states have the most It Help Desk Manager jobs? States with the most job openings for It Help Desk Manager jobs include:
It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 94% Full Time, 2% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $86,730 per year, or $41.7 per hour.
IT Help Desk Specialist

IT Help Desk Specialist

REVCO SOLUTIONS INC

Durham, NC • On-site

Full-time

Posted 6 hours ago

Job description

Description:

POSITION DESCRIPTION: The IT Help Desk Specialist position will be a key support role to the IT team by providing timely and efficient technical assistance on computer systems. The position serves as the first point of contact for employees seeking technical assistance over the phone, in-person, or email.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Serve as the first point of contact for employees seeking technical assistance over the phone, in-person, or email

· Perform troubleshooting through diagnostic techniques and pertinent questions

· Determine the best solution based on the issue and details

· Walk the employees through the problem-solving process

· Direct unresolved issues to the next level of support personnel

· Provide accurate information on IT products or services

· Record events and problems and their resolution

· Pass on any feedback or suggestions by employees to the appropriate internal team

· Identify and suggest possible improvements on procedures


QUALIFICATIONS:

· High School Diploma

· 1-2 years of proven IT Help Desk experience or other related experience

· Microsoft environment experience

· Excellent verbal and written communication skills

· Attention to detail

· Strong Analytical Skills

· Ability to diagnose and resolve basic technical issues

Requirements: