ZipRecruiter

Log In

1

It Help Desk Manager Jobs (NOW HIRING)

nimble

IT Help Desk Technician

Chesterfield, MO

Perform other duties as assigned by the Help Desk Manager or the IT team Requirements Who you are: * Strong technical troubleshooting skills with the ability to diagnose and resolve common hardware ...

Midwest Foods

IT Help Desk

Chicago, IL

$19 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Information Technology Support/Helpdesk is responsible for providing internal technical support ... desk phones. * Maintain adequate knowledge of existing hardware and software in use to maximize ...

Lender Service Provider LLC

IT Help Desk I

Fairfax, VA · On-site

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Help Desk I Merrifield, VA Description You are our competitive advantage. Our team of innovators ... Support and perform basic troubleshooting of Encompass, a mortgage management solution by Ellie Mae ...

GDIT

Help Desk Manager

Fort Liberty, NC

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Software, Information Technology (IT) Systems, Troubleshooting Certifications: None Experience: 7 + years of related experience US Citizenship Required: Yes Help Desk Manager - TS/SCI ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

  • Medical

  • Dental

  • Vision

  • PTO

... and manage the Onboarding process for new users. ● Manage and track IT help desk tickets ... escalating when necessary to meet SLAs. ● Configure laptops, install software, and support new ...

Rockford

IT Help Desk Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

In addition to construction management, we also offer internships in other areas such as Design, Information Technology, Accounting, Marketing, and more. As an IT Help Desk Intern, you will play a ...

SitelogIQ

IT Help Desk Specialist

Sacramento, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We provide planning, design, and management solutions for organizations that want efficient and sustainable building environments that are healthier and safer for their occupants. Our IT Help Desk ...

BrainStation

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

  • Medical

  • Retirement

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

First Horizon Bank

IT Help Desk Tech

Maryville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Provide support identified above through various channels, including Remote Desktop Management ... users, and IT team members and vendor partners * Experience working in an inbound help desk ...

Integral

Help Desk Manager

Tysons, VA · On-site

$120K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Bachelor's Degree with 5 years of experience in IT support * 2 years of support as a Help Desk Manager * ITIL v4 Certified * Secret Clearance Preferred: * Experience in implementing ITIL-based ...

Konrad

IT Help Desk Technician

New York, NY

$60K - $80K/yr

  • Medical

  • Retirement

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

Judi Health

IT Help Desk Technician

Charlotte, NC · On-site

$43K - $54K/yr

Partner with IT Director to perform personnel management tasks for Help Desk staff * Work as an escalation resource for Help Desk 1 and 2 personnel * Drive customer problem resolution via systemic ...

previous page

Showing results 41-60

All JobsTechnology JobsDesktop Support JobsDesktop Manager JobsIt Help Desk Manager Jobs

It Help Desk Manager information

See salary details

$39K

$86.7K

$135.5K

How much do it help desk manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for it help desk manager in the United States is $86,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $106,000.00 per year, depending on experience, location, and employer.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

More about It Help Desk Manager jobs

What cities are hiring for It Help Desk Manager jobs?

Cities with the most It Help Desk Manager job openings:

What are the most commonly searched types of It Help Desk jobs?

The most popular types of It Help Desk jobs are:

What states have the most It Help Desk Manager jobs?

States with the most job openings for It Help Desk Manager jobs include:

It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $86,730 per year, or $41.7 per hour.

IT Help Desk Technician

McLane Intelligent Solutions

Temple, TX • On-site

Full-time

Medical, Retirement, PTO

Re-posted 28 days ago

Job description

At McLane Intelligent Solutions, our IT Help Desk Technicians play a crucial role in ensuring our clients receive the best technical support possible. This position focuses on diagnosing and resolving technical issues promptly while providing outstanding customer service. Technicians engage with clients through various communication channels, ensuring a seamless experience that enhances their operational efficiency.
Responsibilities:
  • Provide first-level technical support to end users for various software and hardware issues.
  • Document all interactions and resolutions in our ticketing system for tracking and future reference.
  • Effectively manage incoming calls, emails, and ticketing inquiries, prioritizing them as necessary.
  • Collaborate with other IT teams to escalate unresolved issues and ensure timely resolution.
  • Continuously learn and stay updated on new technologies and systems relevant to the company's services.

Requirements
  • Strong passion for technology and helping others with IT issues.
  • Familiarity with Windows operating systems, Microsoft Office Suite, and basic network troubleshooting.
  • Excellent communication skills and a customer-oriented attitude.
  • Experience with ticketing systems and remote support tools is a plus.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Helpful to have IT certifications such as CompTIA A+, Network+ or similar.
  • High school diploma required; Associate's or Bachelor's degree in IT or related field preferred.
  • Previous experience in a Help Desk role or customer service experience is highly valued.

Benefits
      • Competitive base salary.
      • Comprehensive benefits package including health insurance, retirement plans, and paid time off.
      • Ongoing training and professional development opportunities.
      • Fast-paced and collaborative work environment with opportunities for career advancement.

Apply