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It Help Desk Manager Jobs (NOW HIRING)

Kratos Defense

IT Help Desk

Jupiter, FL · On-site

Provides Level 1-2 Help Desk support for all applications and systems. * Logs all incidents ... The ability to perform basic website management and/or scripting and programming is a plus.

RAIZ FEDERAL CREDIT UNION

IT Help Desk

El Paso, TX

$17.34 - $26.01/hr

Job Overview This position reports to the Computer Operations Manager. This role is that of a ... Information technology Helpdesk team members are the first line of contact for all team members and ...

nimble

IT Help Desk Technician

New Hyde Park, NY

Perform other duties as assigned by the Help Desk Manager or IT team Requirements Who you are: * Strong technical troubleshooting skills with the ability to diagnose and resolve common hardware and ...

Sentinel

IT Help Desk

Traverse City, MI · On-site

Responsibilities Sentinel Technologies is seeking a Tier 1/Tier 2 Help Desk Technician to provide ... and managed services; all of which include our staffing solutions for our clients. Since 1982 ...

Crossagency

IT Help Desk

Portland, ME

$25/hr

The IT Support Specialist's role is to ensure proper computer operation so that end users can ... Problem resolution may involve the use of diagnostic and help request tools, as well as requiring ...

Mspark

IT Help Desk Technician

Helena, AL · On-site

$55K - $65K/yr

About the role The Help Desk Technician is a member of the IT Help Desk supporting all Mspark ... managing hardware and company applications. Location- onsite Hours- Monday to Friday 8-5pm (some ...

Zones, LLC

IT Help Desk Technician

Boston, MA · On-site

... IT Help Desk Technician to provide Level 1-2 support to end-users, troubleshoot and resolve ... manage length of calls/handle time • Ability to thrive in a fast-paced but fun work environment ...

New

WOCS - Wendy's

IT Help Desk Analyst

Buckeye, AZ

$23 - $25/hr

This position is for an IT Help Desk team member of a restaurant franchise that assists in installing and supporting networks in 198+ locations in nine states and reports to the Director of IT. Roles ...

C3EL

Senior Help Desk Manager

Honolulu, HI · On-site

The Senior Help Desk Manager will oversee daily IT support operations, ensure service level compliance, and provide expert troubleshooting across hardware, software, and network systems in support of ...

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It Help Desk Manager information

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$39K

$86.7K

$135.5K

How much do it help desk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it help desk manager in the United States is $86,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $106,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager, and why are they important?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

More about It Help Desk Manager jobs
What cities are hiring for It Help Desk Manager jobs? Cities with the most It Help Desk Manager job openings:
What are the most commonly searched types of It Help Desk jobs? The most popular types of It Help Desk jobs are:
What states have the most It Help Desk Manager jobs? States with the most job openings for It Help Desk Manager jobs include:
It Help Desk Manager jobs near you
IT Help Desk Technician

IT Help Desk Technician

Greenwood Credit Union

Warwick, RI • On-site

Full-time

Posted 18 days ago

Job description

General Summary
The IT Help Desk Technician provides entry-level technical support to employees and assists with routine IT tasks to ensure day-to-day operations run smoothly. This role focuses on responding to help desk requests, supporting end-user hardware and software, assisting with workstation setups, and performing basic tasks under established procedures and guidance from senior IT staff.
The IT Help Desk Technician works collaboratively with IT leadership and team members to support the Credit Union's technology environment while maintaining compliance with Credit Union policies, procedures, and regulatory requirements.
Essential Functions
Technical Support & Help Desk. Serve as the first point of contact for basic IT-related issues.
  • Monitor, troubleshoot, and resolve basic IT support tickets; escalate more complex issues as needed.
  • Provide deskside and remote assistance for PCs, printers, mobile devices, and common software applications.
  • Support Microsoft 365 applications, including password resets, MFA setup, and basic access issues.
  • Assist in the setup, configuration, and deployment of new workstations and peripherals.
  • Perform routine updates, patches, and maintenance tasks using established tools and procedures.
  • Assist with installation and verification of approved software and endpoint security tools.
  • Maintain accurate hardware and software inventory records and assist with asset tracking.
  • Support data integrity by following backup verification procedures and reporting issues to senior staff.
  • Assist with preparing documentation, checklists, and materials for audits and routine reviews.
  • Follow change management procedures for scheduled updates and tasks.
  • Collaborate with IT staff and other departments to resolve issues effectively.
  • Participate in IT-related projects as assigned, providing support as directed.
  • Adhere to internal IT policies, procedures, and security best practices.
  • Maintain documentation for troubleshooting steps and common end-user issues.
  • Provide clear and professional communication when assisting employees.
  • Keep IT staff informed of recurring issues or trends.
  • May assist with after-hours support for routine issues or scheduled maintenance when needed.
  • Employees are responsible for complying with the Credit Union's information security policies, including safeguarding member information and reporting suspected incidents.
  • Participate in cross-training and professional development opportunities.
  • Perform other duties as assigned to support organizational and departmental goals.
  • Work with external vendors as needed to troubleshoot and resolve technical issues.
  • May also assist with non-IT operational projects such as records management, storage organization, and maintaining destruction certificates.
  • Deliver exceptional customer service by responding quickly and professionally.
  • Participate in DR testing, maintenance, and coverage during staff absences or rotations.
  • Engage in ongoing training to stay current with evolving technologies and applications.

Requirements
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the qualifications required of the position:
Education and Experience
  • Associate degree in IT, MIS/CIS, or related field preferred; equivalent coursework or training considered.
  • Internship, coursework, or prior customer service experience preferred but not required.
  • Basic familiarity with Windows operating systems and Microsoft 365 preferred.

Knowledge
  • Basic understanding of computer systems, applications, and troubleshooting concepts.
  • Familiarity with office productivity tools and general business applications.
  • Awareness of standard security practices and acceptable use policies.

Skills
  • Strong interpersonal and customer service skills.
  • Clear verbal and written communication skills.
  • Good organizational skills and attention to detail.
  • Basic knowledge of Microsoft Windows operating environment.
  • Proficiency with Microsoft Office and common computer applications.
  • Ability to assist a diverse group of employees with varying technical skill levels.

Abilities
This position requires the ability to:
  • Provide responsive, high-quality service with urgency.
  • Read, speak, and write in English.
  • Follow instructions and established procedures.
  • Manage multiple tasks with guidance and prioritize effectively.
  • Adapt to a fast-paced environment and meet deadlines.
  • Maintain confidentiality and handle sensitive information appropriately.
  • Communicate professionally with internal and external contacts.
  • Work a minimum of forty (40) hours per week.
  • Operate a motor vehicle with a valid driver's license and proof of auto insurance.
  • Read and interpret basic technical documentation, policies, and procedures.

Other
  • Must demonstrate professionalism with a positive attitude and willingness to learn.
  • Commitment to a team environment, confidentiality, and excellent service.
  • Dependability and flexibility with work hours and assignments
  • Willingness to work occasional non-standard hours for testing or project work.
  • All candidates will be required to consent to and pass background screenings which may include criminal, credit union bondability, and credit check.

Physical Demands
Includes, but is not limited to: seeing, speaking, hearing, typing, standing, walking, bending, lifting and moving equipment up to 50 pounds. Reasonable accommodation may be made as required.
Work Environment
Primarily a standard office environment with moderate noise levels.

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