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It Help Desk Officer Jobs (NOW HIRING)

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...

New

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

Rosen Hotels & Resorts, Inc.

IT Help Desk

Orlando, FL · On-site

The IT Help Desk will provide technical assistance and support related to computer systems, hardware, software, and internet issues. They will respond to queries, run diagnostic programs, isolate ...

Tactacam

IT Help Desk Technician

Billings, MT · On-site

We are seeking a motivated and detail-oriented IT Help Desk Technician to join our growing team at Tactacam! In this role, you will be a key member of our exceptional IT Help Desk team, supporting ...

US Tech Solutions

IT Help Desk Support

Woodland, CA

Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay Rate: $30/hr (W2) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Contract Duration: 6 months (possible ...

United Ag & Turf

IT Help Desk

Woodway, TX

Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time position working Monday - Friday with occasional Saturdays. This position will be responsible for the ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

Shasta Community Health Center

IT Help Desk

Redding, CA · On-site

$22 - $32.50/hr

Description Base Pay: $22.00 - $32.50 JOB SUMMARY Under the supervision of the Technology Support Supervisor, this position is responsible for providing telephone and direct IT help desk support.

New

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, troubleshoot issues, and ensure the smooth operation of IT needs across the company. Responsibilities : • Serve as ...

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It Help Desk Officer information

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$22K

$53.3K

$102.5K

How much do it help desk officer jobs pay per year?

As of Jul 15, 2026, the average yearly pay for it help desk officer in the United States is $53,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,500.00 and $60,000.00 per year, depending on experience, location, and employer.

Is helpdesk a good entry level IT job?

A helpdesk role is considered a common entry-level IT job that provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of operating systems, networking, and common software, and can serve as a stepping stone to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects in this role.

What is a helpdesk officer?

A helpdesk officer is an IT professional responsible for providing technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, resolve user inquiries, and often use ticketing systems and remote support tools to ensure smooth IT operations.

What jobs pay 4000 a week without a degree?

An IT Help Desk Officer typically earns less than $4,000 a week, but some high-paying roles like freelance IT consultants, cybersecurity specialists, or network architects can reach or exceed that amount without a formal degree, often requiring specialized certifications and experience. These roles usually involve technical skills, problem-solving, and certifications such as CompTIA or Cisco, and may involve flexible or project-based schedules.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace IT Help Desk Officers. These professionals are still essential for complex issues, customer service, and system management that require human judgment and technical expertise. AI tools serve as support to enhance efficiency but do not eliminate the need for skilled IT staff.

What are IT Help Desk Officers?

IT Help Desk Officers are professionals responsible for providing technical support and assistance to computer users within an organization. They troubleshoot hardware and software issues, answer queries, and ensure that IT systems run smoothly. Their role often involves responding to service requests, diagnosing problems, and guiding users through step-by-step solutions, either remotely or in person. They also help maintain IT documentation and may assist with system updates and installations.

What are some common challenges faced by an IT Help Desk Officer, and how can they be effectively managed?

IT Help Desk Officers often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse technical issues, and communicating effectively with users of varying technical backgrounds. To manage these challenges, it's important to prioritize tasks, maintain clear documentation, and continuously update technical knowledge. Building strong communication skills also helps in translating complex technical solutions into user-friendly language, ensuring positive interactions and efficient problem resolution.

What are the key skills and qualifications needed to thrive as an IT Help Desk Officer, and why are they important?

To thrive as an IT Help Desk Officer, you need a solid understanding of computer systems, troubleshooting, and network fundamentals, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with help desk ticketing systems, remote support tools, and common operating systems (Windows, macOS, Linux) is essential. Strong communication, patience, and problem-solving abilities help you interact effectively with users and resolve technical issues efficiently. These skills ensure timely support, minimize downtime, and contribute to overall organizational productivity.
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IT HELP DESK

Purposelink Recruitment

Ann Arbor, MI

Full-time

Posted yesterday

New

Job description

Job description

Job Title: Contract IT Help Desk

Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided

required

  • Associate degree or higher
  • Help Desk Support (2+ years)
  • Microsoft Windows (2+ years)
  • Active Directory (1+ years)
  • Citrix (1+ years)
  • 2+ years of experience in ANY of the following:
    • Microsoft Office
    • Microsoft Azure

Job Summary: As an IT HELP DESK you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point of contact for any IT-related issues and will work closely with our clients to resolve their problems in a timely and efficient manner.

Key Responsibilities:

- Provide first-level technical support and troubleshooting for IT-related issues

- Respond to incoming calls, emails, and tickets in a timely and professional manner

- Identify, diagnose, and resolve technical problems for clients

- Escalate complex issues to the appropriate teams for further resolution

- Document all support activities and resolutions in our ticketing system

- Collaborate with team members to continuously improve processes and procedures

- Participate in on-call rotation for off-hours support as needed

- Stay up-to-date with the latest technologies and industry trends to provide the best support to our clients

Requirements:

- Associate degree or higher in a related field

- Minimum of 2 year of experience in help desk support

- Proficiency in Microsoft Windows operating systems

- Experience with Active Directory and Citrix

- Familiarity with Microsoft Office applications

- Available for off-hours support on a rotating basis

- Knowledge of Microsoft Azure is a plus

- Excellent communication and customer service skills

- Ability to work independently and in a team environment

- Strong problem-solving and troubleshooting skills