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It Help Desk Officer Jobs (NOW HIRING)

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best. Each ...

Kforce Technology Staffing

IT Help Desk

Miami, FL · On-site

Kforce has a client seeking an IT Help Desk in Miami, FL. Responsibilities: * Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, printers, and peripheral equipment

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, troubleshoot issues, and ensure the smooth operation of IT needs across the company. Responsibilities : • Serve as ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk Part-Time Technician Responsibilities * Serve as a professional and competent ...

US Tech Solutions

IT Help Desk Support

Woodland, CA

Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...

Shasta Community Health Center

IT Help Desk

Redding, CA · On-site

$22 - $32.50/hr

Description Base Pay: $22.00 - $32.50 JOB SUMMARY Under the supervision of the Technology Support Supervisor, this position is responsible for providing telephone and direct IT help desk support.

LTC

IT Help Desk Technician

Wichita, KS · On-site

Job Title: IT Help Desk Technician Location: On-Site Position Summary: We are seeking a detail-oriented and customer-focused IT Help Desk Technician to provide front-line support for our organization ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, manage IT tickets, and assist in onboarding new employees while ensuring operational standards for compliance and ...

United Ag & Turf

IT Help Desk

Woodway, TX

Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time position working Monday - Friday with occasional Saturdays. This position will be responsible for the ...

United Ag & Turf

IT Help Desk

Woodway, TX · On-site

$16 - $18/hr

Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time position working Monday - Friday with occasional Saturdays. This position will be responsible for the ...

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All JobsIt Help Desk Officer Jobs

It Help Desk Officer information

See salary details

$22K

$53.3K

$102.5K

How much do it help desk officer jobs pay per year?

As of Aug 4, 2026, the average yearly pay for it help desk officer in the United States is $53,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,500.00 and $60,000.00 per year, depending on experience, location, and employer.

What is an IT Help Desk Officer?

IT Help Desk Officers are professionals responsible for providing technical support and assistance to computer users within an organization. They troubleshoot hardware and software issues, answer queries, and ensure that IT systems run smoothly. Their role often involves responding to service requests, diagnosing problems, and guiding users through step-by-step solutions, either remotely or in person. They also help maintain IT documentation and may assist with system updates and installations.

What are some common challenges faced by an IT Help Desk Officer, and how can they be effectively managed?

IT Help Desk Officers often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse technical issues, and communicating effectively with users of varying technical backgrounds. To manage these challenges, it's important to prioritize tasks, maintain clear documentation, and continuously update technical knowledge. Building strong communication skills also helps in translating complex technical solutions into user-friendly language, ensuring positive interactions and efficient problem resolution.

What are the key skills and qualifications needed to thrive as an IT Help Desk Officer, and why are they important?

To thrive as an IT Help Desk Officer, you need a solid understanding of computer systems, troubleshooting, and network fundamentals, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with help desk ticketing systems, remote support tools, and common operating systems (Windows, macOS, Linux) is essential. Strong communication, patience, and problem-solving abilities help you interact effectively with users and resolve technical issues efficiently. These skills ensure timely support, minimize downtime, and contribute to overall organizational productivity.
More about It Help Desk Officer jobs
What states have the most It Help Desk Officer jobs? States with the most job openings for It Help Desk Officer jobs include:
What job categories do people searching It Help Desk Officer jobs look for? The top searched job categories for It Help Desk Officer jobs are:
Infographic showing various It Help Desk Officer job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,266 per year, or $25.6 per hour.

IT Help Desk

Inverse Technology Solutions

Cincinnati, OH • On-site

Full-time

Re-posted 29 days ago

Job description

Job Summary:
Inverse Technology Solutions is a fast-growing company providing IT services for Nationwide Businesses and Fortune 500 Companies. They are seeking an IT Help Desk Support Technician to handle support tickets and assist with various IT systems, requiring motivation and a willingness to learn.
Responsibilities:
• open support tickets from clients
• properly identify and assign tickets to the correct group
• work on IT Voice and Data Infrastructure
• work on E-Call Systems
• work on Wireless support
Qualifications:
Required:
• Previous experience working in Help Desk Support or IT Support
• Process-driven with excellent attention to detail
• Ability to handle multiple projects simultaneously and under tight deadlines
• Strong communications skills to effectively communicate technical information to non-technical customers
• Vendor Management skills
• Experience with ticketing systems
• Ability to work in a fast paced environment with minimal supervision
• Outstanding customer service and teamwork skills
• Excellent written and verbal communications skills
• Strong analytical ability
• After hours / On Call support is required
• 1 to 2 Years of experience
Preferred:
• Experience in troubleshooting technical issues within telecommunications networks
• College preferred or High School
Company:
Inverse Technology Solutions provides financial telecom management services in the retail industry. Founded in 1974, the company is headquartered in Cincinnati, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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