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It Help Desk Officer Jobs (NOW HIRING)

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...

Purposelink Recruitment

IT Help Desk

Ann Arbor, MI

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided r equired * Associate degree or higher * Help ...

Amrize

IT Help Desk

Franklin, IN

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

mendocinofarms

IT HELP DESK TECHNICIAN

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA Status: Non Exempt Compensation: $50,000 - $68,000 per year Summary: At Mendocino Farms, we don't ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, troubleshoot issues, and ensure the smooth operation of IT needs across the company. Responsibilities : • Serve as ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $2 differential for hours worked at night. Location: This position is based at our Service ...

US Tech Solutions

IT Help Desk Support

Woodland, CA

Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $2 differential for hours worked at night. Location: This position is based at our Service ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H Compensation Range: $35-44/hr Benefits: Eligible for Health, Dental, Vision Visa Sponsorship: Not ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

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It Help Desk Officer information

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$22K

$53.3K

$102.5K

How much do it help desk officer jobs pay per year?

As of Aug 24, 2026, the average yearly pay for it help desk officer in the United States is $53,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,500.00 and $60,000.00 per year, depending on experience, location, and employer.

What is an IT Help Desk Officer?

IT Help Desk Officers are professionals responsible for providing technical support and assistance to computer users within an organization. They troubleshoot hardware and software issues, answer queries, and ensure that IT systems run smoothly. Their role often involves responding to service requests, diagnosing problems, and guiding users through step-by-step solutions, either remotely or in person. They also help maintain IT documentation and may assist with system updates and installations.

What are the key skills and qualifications needed to thrive as an IT Help Desk Officer, and why are they important?

To thrive as an IT Help Desk Officer, you need a solid understanding of computer systems, troubleshooting, and network fundamentals, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with help desk ticketing systems, remote support tools, and common operating systems (Windows, macOS, Linux) is essential. Strong communication, patience, and problem-solving abilities help you interact effectively with users and resolve technical issues efficiently. These skills ensure timely support, minimize downtime, and contribute to overall organizational productivity.

What are some common challenges faced by an IT Help Desk Officer, and how can they be effectively managed?

IT Help Desk Officers often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse technical issues, and communicating effectively with users of varying technical backgrounds. To manage these challenges, it's important to prioritize tasks, maintain clear documentation, and continuously update technical knowledge. Building strong communication skills also helps in translating complex technical solutions into user-friendly language, ensuring positive interactions and efficient problem resolution.

Which IT Help Desk Officer job is the highest paid?

Senior IT Help Desk Officer roles, especially those with specialized skills in network administration, cybersecurity, or cloud services, tend to be the highest paid within the help desk field. These positions often require advanced certifications like CompTIA Security+ or Cisco CCNA and may offer higher salaries due to increased responsibilities and expertise.
More about It Help Desk Officer jobs

What states have the most It Help Desk Officer jobs?

States with the most job openings for It Help Desk Officer jobs include:

What job categories do people searching It Help Desk Officer jobs look for?

The top searched job categories for It Help Desk Officer jobs are:

Infographic showing various It Help Desk Officer job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,266 per year, or $25.6 per hour.

IT Help Desk

Cincinnati, OH • On-site

Inverse Technology Solutions
IT Services • 51 - 200 employees
Learn more about Inverse Technology Solutionsexternal

Full-time

Re-posted 19 days ago

Job description

Job Summary:
Inverse Technology Solutions is a fast-growing company providing IT services for Nationwide Businesses and Fortune 500 Companies. They are seeking an IT Help Desk Support Technician to handle support tickets and assist with various IT systems, requiring motivation and a willingness to learn.
Responsibilities:
• open support tickets from clients
• properly identify and assign tickets to the correct group
• work on IT Voice and Data Infrastructure
• work on E-Call Systems
• work on Wireless support
Qualifications:
Required:
• Previous experience working in Help Desk Support or IT Support
• Process-driven with excellent attention to detail
• Ability to handle multiple projects simultaneously and under tight deadlines
• Strong communications skills to effectively communicate technical information to non-technical customers
• Vendor Management skills
• Experience with ticketing systems
• Ability to work in a fast paced environment with minimal supervision
• Outstanding customer service and teamwork skills
• Excellent written and verbal communications skills
• Strong analytical ability
• After hours / On Call support is required
• 1 to 2 Years of experience
Preferred:
• Experience in troubleshooting technical issues within telecommunications networks
• College preferred or High School
Company:
Inverse Technology Solutions provides financial telecom management services in the retail industry. Founded in 1974, the company is headquartered in Cincinnati, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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