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It Support Technician Help Desk Jobs (NOW HIRING)

Soni Resources

IT Help Desk Support

New York, NY · On-site

$28 - $30/hr

Our client is looking for an IT Support Technician for a temp to hire assignment. This role is ... Previous experience in an IT support, help desk, or technical support role preferred * Strong ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

They are currently seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment, focusing on mission-critical operations. Responsibilities : • Deliver Tier 1 ...

BMZ USA, Inc.

IT Support Technician

Virginia Beach, VA · On-site

$20.50 - $28/hr

They are seeking a motivated, hands-on IT Support Technician to support daily IT operations across ... IT support, desktop support, help desk, or a similar role • Strong knowledge of: Windows ...

Addison Group

IT Site Support

Midland, TX · On-site

$65K - $85K/yr

IT Site Support Technician Location: Midland, TX Salary Range $65,000-$85,000 Position Overview We ... help desk, desktop support, or related experience; * Strong working knowledge of Windows ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Our Dallas HQ IT team supports the field operations, back-office systems, and guest-facing technology stack. We are seeking a sharp, service-oriented IT Help Desk Technician who thrives in a fast ...

Lyon Living

IT Support Technician

Milpitas, CA · On-site

$25 - $29/hr

The IT Support Technician provides on-site technical support for use problems relating to hardware ... Record, track and document the help desk request processes including successful and unsuccessful ...

DCA Technology Partners

Be Seen First

IT Support Technician - Tier 1

Alexandria, VA · On-site

$45K - $60K/yr

IT Support Technician - Tier 1 Department: IT Reports to: Director of Managed IT Services Location ... Support various IT needs, from help desk tickets to onsite installations (ability to lift up to 50 ...

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It Support Technician Help Desk information

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$12

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$33

How much do it support technician help desk jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for it support technician help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Support Technician Help Desk?

An IT Support Technician Help Desk is a professional who provides technical assistance and support to users experiencing issues with computer systems, software, and hardware. They are often the first point of contact for troubleshooting IT problems, answering queries, and resolving technical issues either remotely or in person. Their responsibilities include diagnosing problems, guiding users through solutions, and escalating complex issues to higher-level technical staff if necessary.

What are some common challenges IT Support Technician Help Desk professionals face in resolving user issues remotely?

One of the main challenges IT Support Technician Help Desk professionals encounter is accurately diagnosing technical problems without direct access to the user's device. Communication barriers can make it difficult to understand the user's issue, especially if they are not tech-savvy. Additionally, managing multiple support tickets simultaneously and prioritizing urgent requests can be demanding. Technicians often rely on remote access tools, clear troubleshooting procedures, and effective communication skills to overcome these challenges and deliver timely solutions.

What are the key skills and qualifications needed to thrive as an IT Support Technician Help Desk, and why are they important?

To thrive as an IT Support Technician Help Desk, you need a solid understanding of computer hardware, operating systems, network troubleshooting, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic scripting is often required. Strong communication, patience, and problem-solving skills are essential for effectively assisting users and managing stressful situations. These competencies ensure timely resolution of technical issues, minimize downtime, and enhance overall user satisfaction within an organization.

What is the difference between It Support Technician Help Desk vs Network Support Technician?

AspectIt Support Technician Help DeskNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork infrastructure, on-site troubleshooting
Employer & Industry UsageIT service providers, corporate ITTelecom, data centers, large enterprises

The It Support Technician Help Desk primarily handles end-user support, troubleshooting software/hardware issues, and remote assistance. In contrast, the Network Support Technician focuses on maintaining and troubleshooting network infrastructure, such as routers and switches. While both roles require technical certifications and work in IT environments, the Help Desk role emphasizes user support, whereas Network Support is more network infrastructure-oriented.

More about It Support Technician Help Desk jobs

What cities are hiring for It Support Technician Help Desk jobs?

Cities with the most It Support Technician Help Desk job openings:

What job categories do people searching It Support Technician Help Desk jobs look for?

The top searched job categories for It Support Technician Help Desk jobs are:

It Support Technician Help Desk jobs near you
Infographic showing various It Support Technician Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk Support

Soni Resources

New York, NY • On-site

$28 - $30/hr

Contractor

Posted 18 days ago

Job description

Our client is looking for an IT Support Technician for a temp to hire assignment. This role is ideal for someone with strong communication skills, hands-on technical support experience, and a proactive approach to troubleshooting and operational support.
Key Responsibilities
  • Provide Tier 1 technical support via phone, email, and walk-up assistance
  • Support end users through basic troubleshooting, issue resolution, and general IT inquiries
  • Assist with Q&A sessions and incident coordination activities
  • Prepare and maintain documentation, including filing and scanning drop-off and loaner forms
  • Assist with equipment re-labeling, inventory organization, and securing of devices
  • Perform thorough testing and quality checks on faculty-facing equipment, including keyboards, peripherals, and related hardware
  • Update and maintain faculty-facing technical documentation and support materials
  • Collaborate with internal IT staff to ensure smooth day-to-day support operations
  • Perform additional administrative and technical support duties as assigned

Qualifications
  • Previous experience in an IT support, help desk, or technical support role preferred
  • Strong customer service and communication skills
  • Basic understanding of computer hardware, peripherals, and troubleshooting processes
  • Ability to manage multiple tasks in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Comfortable working independently as well as part of a team
  • Experience with documentation, ticketing systems, or inventory management is a plus

Compensation: $28-30/hr
Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.
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About Soni Resources

Sourced by ZipRecruiter

Soni is a premier staffing & recruitment company that is disrupting the human capital management space. Headquartered in New York, Soni has presence in 23 markets across the United States. We support each professional relationship with a cutting-edge approach, industry-leading insights, and a human touch. We are trusted to help companies and individuals tackle their challenges and capture their greatest opportunities. We are minority-owned, and diversity & inclusion is in our DNA. We are committed to creating environments where people are empowered to be their authentic selves.

Company size

11 - 50 Employees

Headquarters location

New York, NY, US

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