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It Support Technician Help Desk Jobs (NOW HIRING)

Managed Staffing

IT Support Technician

Torrington, CT · On-site

$22 - $23/hr

JOB TITLE: IT Support Technician - Printer & Device Support (Hospital Onsite) LOCATION: Torrington, CT TYPE: Temp-to-Hire | ONSITE SCHEDULE: Mon-Fri, 8:00 AM-4:30 PM Overview Seeking an IT Support

iVenture Solutions

IT Help Desk Technician

Jacksonville, FL · On-site

$37K - $50K/yr

  • Life

  • Retirement

  • PTO

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Jacksonville, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best.

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

Job Summary : NuAxis Innovations is a federal IT company dedicated to enhancing customer experience in government solutions. They are currently seeking a Help Desk Support Technician to provide

PTA Plastics

IT Support Technician

Longmont, CO · On-site

$25 - $32/hr

Position Title: IT Support Technician Reports to: Manager, Network Infrastructure Location: Niwot, CO Department: Information Technology Wage Range: $25.00 to $32.00/hr. Supervisory Position: No

Leading the Way

Help Desk Support Technician

Atlanta, GA

$19 - $25.75/hr

Company Description Leading The Way (LTW) is a Christian media ministry committed to the proclamation of the whole counsel of God. Uniquely equipped to reach a global audience through its offices in

TGW Logistics Group

IT Support Technician

Grand Rapids, MI · On-site

$20.75 - $28.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The IT Support Technician will provide Tier 1 technical support to employees, assist with onboarding and account management, troubleshoot hardware and software issues, and help maintain a productive

Insight Global

IT Support Technician

Secaucus, NJ · On-site

$23 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

Required Skills & Experience * Experience in Help Desk, IT Support, or Field Support roles * Foundational knowledge of computer networking concepts * Experience troubleshooting both hardware and

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It Support Technician Help Desk information

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How much do it support technician help desk jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for it support technician help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Is an IT Support Technician Help Desk job entry-level?

Yes, an IT Support Technician Help Desk position is typically considered entry-level, often requiring basic knowledge of computer hardware, software, and troubleshooting skills. Many roles accept candidates with a relevant associate degree or certifications like CompTIA A+ and provide on-the-job training.

What qualifications do I need for IT Support Technician Help Desk?

IT Support Technician Help Desk roles typically require a high school diploma or equivalent, with many employers preferring an associate degree or relevant certifications such as CompTIA A+. Strong problem-solving skills, knowledge of operating systems, hardware, and basic networking, along with customer service abilities, are essential for success in this role.

What are the key skills and qualifications needed to thrive as an IT Support Technician Help Desk, and why are they important?

To thrive as an IT Support Technician Help Desk, you need a solid understanding of computer hardware, operating systems, network troubleshooting, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic scripting is often required. Strong communication, patience, and problem-solving skills are essential for effectively assisting users and managing stressful situations. These competencies ensure timely resolution of technical issues, minimize downtime, and enhance overall user satisfaction within an organization.

What is the difference between It Support Technician Help Desk vs Network Support Technician?

AspectIt Support Technician Help DeskNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork infrastructure, on-site troubleshooting
Employer & Industry UsageIT service providers, corporate ITTelecom, data centers, large enterprises

The It Support Technician Help Desk primarily handles end-user support, troubleshooting software/hardware issues, and remote assistance. In contrast, the Network Support Technician focuses on maintaining and troubleshooting network infrastructure, such as routers and switches. While both roles require technical certifications and work in IT environments, the Help Desk role emphasizes user support, whereas Network Support is more network infrastructure-oriented.

What are some common challenges IT Support Technician Help Desk professionals face in resolving user issues remotely?

One of the main challenges IT Support Technician Help Desk professionals encounter is accurately diagnosing technical problems without direct access to the user's device. Communication barriers can make it difficult to understand the user's issue, especially if they are not tech-savvy. Additionally, managing multiple support tickets simultaneously and prioritizing urgent requests can be demanding. Technicians often rely on remote access tools, clear troubleshooting procedures, and effective communication skills to overcome these challenges and deliver timely solutions.

What is an IT Support Technician Help Desk?

An IT Support Technician Help Desk is a professional who provides technical assistance and support to users experiencing issues with computer systems, software, and hardware. They are often the first point of contact for troubleshooting IT problems, answering queries, and resolving technical issues either remotely or in person. Their responsibilities include diagnosing problems, guiding users through solutions, and escalating complex issues to higher-level technical staff if necessary.
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It Support Technician Help Desk jobs near you
Infographic showing various It Support Technician Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Support Technician (Help Desk)

Votaw Precision Technologies, LLC

Santa Fe Springs, CA • On-site

$25 - $33/hr

Full-time

Posted 5 days ago

Job description

Job Type
Full-time
Description
Company Background and Summary
Votaw Precision Technologies is a trusted leader in the manufacturing of complex precision components, assemblies, and systems for the aerospace, defense, and industrial sectors. With a strong reputation for technical excellence, quality craftsmanship, and on-time delivery, Votaw supports some of the world's most demanding programs through its advanced manufacturing capabilities. The company specializes in precision machining, fabrication, welding, and complex assembly operations for mission-critical applications. Votaw Precision Technologies has long been a trusted partner in building mission-critical hardware for some of the most advanced aerospace and defense programs in the world. Our precision components support the International Space Station, nearly every major launch vehicle in operation, high-performance spacecraft (including classified missions), as well as next-generation fighter aircraft, bombers, submarines, radar systems, and ground vehicles.
The IT Support Technician is the local point of contact for employees across production, engineering, and administration, providing day-to-day technical support, endpoint management, and hands-on assistance across shifts. The role ensures reliable user and shop-floor technology while escalating infrastructure and security matters to the platform team.
What You Will Own (Essential Functions)
  • First-line IT support across shifts - hardware, software, accounts, shop-floor terminals, printing, and connectivity.
  • Endpoint management - imaging, deployment, patching, and lifecycle in line with platform security baselines.
  • Hands-and-eyes support supporting shop-floor data-collection devices and terminals in partnership with the platform team.
  • User account and access support (with proper approvals) via the platform identity system.
  • Adherence to security policy in a CMMC L2 / ITAR environment - device compliance, removable-media rules, and reporting concerns.

Requirements
Qualifications and Skills
Education & Experience
  • 2+ years in a help desk / desktop support role.
  • Solid Windows, Microsoft 365, and endpoint troubleshooting skills.
  • Strong customer-service orientation; comfortable supporting a manufacturing floor across shifts.
  • Ability to work on-site in Santa Fe Springs, CA.

Preferred Qualifications
  • Experience in a manufacturing, aerospace, or regulated environment.
  • Familiarity with Microsoft GCC High, Intune, or Active Directory/Entra.
  • Exposure to shop-floor / MES data-collection systems.
  • CompTIA A+ or similar certification.

Key Performance Indicators
  • Meet IT support response and resolution SLAs across all shifts.
  • Minimize production and engineering downtime caused by IT issues.
  • Maintain 95%+ endpoint compliance with security and patching standards.
  • Maintain CMMC Level 2 / ITAR compliance and timely incident reporting.
  • Ensure accurate account, access, and asset management.
  • Maintain strong user satisfaction and escalation quality.

Personal Attributes
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to work both independently and in a team-oriented, collaborative environment.

Work Conditions
  • Ability to work onsite, including hours outside of a normal working day, to meet critical deadlines.
  • This position operates within a precision manufacturing environment supporting the production of mission-critical aerospace and defense components. Success requires a high sense of urgency, attention to detail, proactive problem-solving, and the ability to coordinate effectively across multiple departments to ensure uninterrupted manufacturing operations and customer delivery commitments.
  • Ability to work safely in a manufacturing environment, including walking the production floor, climbing stairs or ladders, occasionally lifting up to 25 pounds, and wearing required personal protective equipment (PPE).

Additional Requirements
  • This position requires the use of information or access to hardware subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons as defined by ITAR.
  • Able to obtain and maintain a U.S. security clearance.

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge, skills, education, and experience.
Votaw Precision Technologies, LLC is an Equal Opportunity Employer including Disability/Vets.
Salary Description
$25.00 - $33.00/hr.

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