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It Support Technician Help Desk Jobs (NOW HIRING)

American Health Connection

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IT Help Desk Support Technician

Beverly Hills, CA · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

IT HELP DESK SUPPORT TECHNICIAN (10:00am-6:30pm Mon-Fri with rotating weekend and overnight on-call coverage) Looking to take your career to the next level? We have an immediate opportunity for an ...

GOODWILL CENTRAL COAST

IT Support Technician

Salinas, CA

$27 - $28/hr

  • Medical

  • Retirement

  • PTO

IT Support Technician Goodwill Central Coast - Salinas, CA Join a Mission-Driven Organization ... Provide help desk and technical support to employees across multiple locations * Troubleshoot ...

HEICO

IT Support Technician

Tempe, AZ

$21 - $28.75/hr

The Information Technology (IT) Support Technician is responsible for the support of end users and ... Support requests are received via email, phone, help desk tickets and/or in person. Tasks will ...

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay ... The ideal candidate will provide Tier 1 technical support, manage daily help desk tickets, and ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

  • Medical

  • Retirement

  • PTO

Our Dallas HQ IT team supports the field operations, back-office systems, and guest-facing technology stack. We are seeking a sharp, service-oriented IT Help Desk Technician who thrives in a fast ...

Managed Staffing

IT Help Desk Technician

Norwich, CT · On-site

$23 - $25/hr

Print Management First Responder - IT Support Location: William W. Backus Hospital - 326 Washington ... This role is ideal for candidates with IT Help Desk or technical support experience who enjoy ...

Epic Health Partners

IT Support Technician

Danville, VA · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The IT Support Technician serves as a key resource in ensuring employees have reliable access to ... Two (2) years of IT support, help desk, desktop support, or related technical experience. * Working ...

DCA Technology Partners

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IT Support Technician - Tier 1

Alexandria, VA · On-site

$45K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Support Technician - Tier 1 Department: IT Reports to: Director of Managed IT Services Location ... Support various IT needs, from help desk tickets to onsite installations (ability to lift up to 50 ...

Lyon Living

IT Support Technician

Milpitas, CA · On-site

$25 - $29/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The IT Support Technician provides on-site technical support for use problems relating to hardware ... Record, track and document the help desk request processes including successful and unsuccessful ...

TGW Logistics Group

IT Support Technician

Grand Rapids, MI · On-site

$20.75 - $28.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The IT Support Technician will provide Tier 1 technical support to employees, assist with ... Minimum one (1) to three (3) years of experience in a technical support, help desk, or IT support ...

Forrest Johnson

Help Desk Support Technician

Atlanta, GA

$19 - $25.75/hr

The Help Desk Support Technician keeps LTW's technology running smoothly so staff can stay focused ... Manage and respond to tickets through the IT service management system, ensuring proper ...

Insight Global

IT Support Technician

Secaucus, NJ · On-site

$23 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

Experience in Help Desk, IT Support, or Field Support roles * Foundational knowledge of computer ... Technician to support a companies Technology Operations team, providing both onsite and remote ...

ESP Associates, PA

IT Help Desk Technician

Victoria, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ESP Associates, Inc. is seeking an IT Help Desk Technician in our Victoria, TX office. This is an ... Providing technical assistance and support to end users by responding to help desk tickets, running ...

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It Support Technician Help Desk information

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$12

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How much do it support technician help desk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for it support technician help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Support Technician Help Desk?

An IT Support Technician Help Desk is a professional who provides technical assistance and support to users experiencing issues with computer systems, software, and hardware. They are often the first point of contact for troubleshooting IT problems, answering queries, and resolving technical issues either remotely or in person. Their responsibilities include diagnosing problems, guiding users through solutions, and escalating complex issues to higher-level technical staff if necessary.

What are some common challenges IT Support Technician Help Desk professionals face in resolving user issues remotely?

One of the main challenges IT Support Technician Help Desk professionals encounter is accurately diagnosing technical problems without direct access to the user's device. Communication barriers can make it difficult to understand the user's issue, especially if they are not tech-savvy. Additionally, managing multiple support tickets simultaneously and prioritizing urgent requests can be demanding. Technicians often rely on remote access tools, clear troubleshooting procedures, and effective communication skills to overcome these challenges and deliver timely solutions.

What are the key skills and qualifications needed to thrive as an IT Support Technician Help Desk, and why are they important?

To thrive as an IT Support Technician Help Desk, you need a solid understanding of computer hardware, operating systems, network troubleshooting, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic scripting is often required. Strong communication, patience, and problem-solving skills are essential for effectively assisting users and managing stressful situations. These competencies ensure timely resolution of technical issues, minimize downtime, and enhance overall user satisfaction within an organization.

What is the difference between It Support Technician Help Desk vs Network Support Technician?

AspectIt Support Technician Help DeskNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork infrastructure, on-site troubleshooting
Employer & Industry UsageIT service providers, corporate ITTelecom, data centers, large enterprises

The It Support Technician Help Desk primarily handles end-user support, troubleshooting software/hardware issues, and remote assistance. In contrast, the Network Support Technician focuses on maintaining and troubleshooting network infrastructure, such as routers and switches. While both roles require technical certifications and work in IT environments, the Help Desk role emphasizes user support, whereas Network Support is more network infrastructure-oriented.

More about It Support Technician Help Desk jobs

What cities are hiring for It Support Technician Help Desk jobs?

Cities with the most It Support Technician Help Desk job openings:

What job categories do people searching It Support Technician Help Desk jobs look for?

The top searched job categories for It Support Technician Help Desk jobs are:

It Support Technician Help Desk jobs near you
Infographic showing various It Support Technician Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk Support Technician

American Health Connection

Beverly Hills, CA • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 19 days ago

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Job description

IT HELP DESK SUPPORT TECHNICIAN
(10:00am-6:30pm Mon-Fri with rotating weekend and overnight on-call coverage)

Looking to take your career to the next level? We have an immediate opportunity for an IT Help Desk Support Technician who will play a key role in providing Tiers 1 & 2 support for American Health Connection. This is a regular, full-time position located on-site at our Beverly Hills corporate office, 8484 Wilshire Blvd. Beverly Hills, CA, 90211 (Free parking).

Who We Are:
American Health Connection (AHC) is the healthcare industry’s only all-inclusive, full-service, virtual central scheduling and patient communications services. Since 2009 AHC has been offering a wide range of patient call center services designed to dramatically improve both patient and physician satisfaction. For more information, visit our website at www.AmericanHealthConnection.com

Overview:
The Help Desk Support Technician will play a key role in providing Tiers 1 & 2 support for enterprise technology infrastructure, including workstations, basic network and telephony systems, remote users, etc. This individual will effectively interface with staff and/or third parties to understand and diagnose issues and follow best practices to isolate and effectively resolve them. This individual will work with a team of technicians to solve problems creatively and timely, with the ability to escalate issues to senior technical staff as needed.

Shifts: 10:00am - 6:30pm PST Monday-Friday
Rotating weekend and overnight on-call coverage

Responsibilities:

  • Provide technical support for all levels of staff and end-users.
  • Interact with users via phone, e-mail, and IM/chat to resolve issues in the most efficient manner.
  • Work within a centralized ticketing system to respond to users and document pathways to resolution.
  • Provide support for PC users, including office and remote employees.
  • Monitor and prioritize incidents and tickets. Escalate and/or work in tandem with appropriate people from within and outside the organization on unresolved issues.
  • Utilize/mobilize all third-party/partner technical resources to solve problems where necessary.
  • Maintain call records, notes, and logs, and record resolution details.
  • Install and configure workstation, telephony, video, and mobile hardware/software as required.
  • Maintain hardware and software inventory.
  • Communicate and provide guidance and knowledge transfer to other resources within the organization on issues/problems and resolution.

Requirements:

  • Excellent communication, documentation, and customer service skills.
  • Ability to work effectively both individually and as part of a team.
  • 2+ years of experience providing IT support, including Windows Server maintenance.
  • Advanced competency in Microsoft applications including Word, Excel, and Outlook.
  • Basic understanding of network infrastructure, including routers, switches, and firewalls.
  • Basic understanding of Windows Servers, including Active Directory.
  • Knowledge of VOIP systems and Linux will be considered a plus.

Benefits:
Medical, dental, vision, life insurance, 401(k) with company match, and much more!

Company Description

Since 2009 American Health Connection has been the nation’s first and largest healthcare-dedicated call center delivering AI-assisted, 100% U.S.-based patient access and centralized scheduling solutions for:
**Large hospital systems
**Academic medical centers
**Multi-specialty medical groups
**Regional health networks
**Specialty practices
**Multi-location clinics.