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It Support Technician Help Desk Jobs (NOW HIRING)

IVX Health

IT Support Technician

Brentwood, TN · Hybrid

$20.25 - $28/hr

IT Support Technician Brentwood, Tennessee, United States Join IVX Health as an IT Support Technician / Help Desk! Are you passionate about providing technical support and ensuring smooth IT operatio ...

HGA

IT Support Technician

Boston, MA · On-site

$39.88 - $49.40/hr

IT Support Technician Job Locations US-MA-Boston Job ID 2026-3418 Category Information Technology ... You will also maintain clear, timely, and accurate communication with the East Coast Help Desk ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA

$19.25 - $26/hr

Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment supporting mission-critical operations. Key Responsibilities Deliver ...

HGA

IT Support Technician

Boston, MA · On-site

$39.88 - $49.40/hr

IT Support Technician Location: Boston, MA HGA is seeking a skilled and highly organized IT Support ... You will also maintain clear, timely, and accurate communication with the East Coast Help Desk ...

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay ... The ideal candidate will provide Tier 1 technical support, manage daily help desk tickets, and ...

Parry Labs

IT Support Technician

Dallas, TX · On-site

$21.25 - $29.25/hr

Associate's degree in STEM field with 3+ years related experience or High School Diploma/GED with 5+ years of experience as a help desk technician or other IT customer support role * US Citizen with ...

Amentum

IT Support Technician

Eloy, AZ · On-site

$32 - $35/hr

IT Support Technician Amentum is seeking an IT Support Technician in Eloy, AZ to support our DHS ... With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk ...

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It Support Technician Help Desk information

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How much do it support technician help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for it support technician help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Technician Help Desk, and why are they important?

To thrive as an IT Support Technician Help Desk, you need a solid understanding of computer hardware, operating systems, network troubleshooting, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic scripting is often required. Strong communication, patience, and problem-solving skills are essential for effectively assisting users and managing stressful situations. These competencies ensure timely resolution of technical issues, minimize downtime, and enhance overall user satisfaction within an organization.

What are some common challenges IT Support Technician Help Desk professionals face in resolving user issues remotely?

One of the main challenges IT Support Technician Help Desk professionals encounter is accurately diagnosing technical problems without direct access to the user's device. Communication barriers can make it difficult to understand the user's issue, especially if they are not tech-savvy. Additionally, managing multiple support tickets simultaneously and prioritizing urgent requests can be demanding. Technicians often rely on remote access tools, clear troubleshooting procedures, and effective communication skills to overcome these challenges and deliver timely solutions.

What is an IT Support Technician Help Desk?

An IT Support Technician Help Desk is a professional who provides technical assistance and support to users experiencing issues with computer systems, software, and hardware. They are often the first point of contact for troubleshooting IT problems, answering queries, and resolving technical issues either remotely or in person. Their responsibilities include diagnosing problems, guiding users through solutions, and escalating complex issues to higher-level technical staff if necessary.

What is the difference between It Support Technician Help Desk vs Network Support Technician?

AspectIt Support Technician Help DeskNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork infrastructure, on-site troubleshooting
Employer & Industry UsageIT service providers, corporate ITTelecom, data centers, large enterprises

The It Support Technician Help Desk primarily handles end-user support, troubleshooting software/hardware issues, and remote assistance. In contrast, the Network Support Technician focuses on maintaining and troubleshooting network infrastructure, such as routers and switches. While both roles require technical certifications and work in IT environments, the Help Desk role emphasizes user support, whereas Network Support is more network infrastructure-oriented.

More about It Support Technician Help Desk jobs
What cities are hiring for It Support Technician Help Desk jobs? Cities with the most It Support Technician Help Desk job openings:
What job categories do people searching It Support Technician Help Desk jobs look for? The top searched job categories for It Support Technician Help Desk jobs are:
It Support Technician Help Desk jobs near you
Infographic showing various It Support Technician Help Desk job openings in the United States as of May 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
IT Help Desk Specialist (Entry-Level)

IT Help Desk Specialist (Entry-Level)

Katapult Network

Saint Louis, MO • On-site

$45K - $55K/yr

Full-time

Posted 28 days ago

Job description

Bachelor's Degree Required to Apply

Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of the nation's top employers. Our clients include ground-breaking start-up companies and well-established billion-dollar organizations that want to find their next generation of talent.

The Job

We are currently recruiting an entry-level IT Help Desk Specialist to support both technical troubleshooting and customer experience within a growing organization. This role is ideal for candidates who enjoy working with technology and helping people solve problems in real time.

In this position, you will serve as a key point of contact for users experiencing technical issues, guiding them through solutions while providing clear and professional communication. You'll work closely with internal teams to resolve issues, improve processes, and ensure a high level of customer satisfaction. This is a great opportunity for recent graduates looking to build a career in IT support, technical services, or systems administration.

What You Will Be Doing
  • Provide technical support to users by diagnosing and resolving hardware, software, and system issues
  • Communicate with customers to understand problems and guide them through solutions step-by-step
  • Explain technical concepts in a clear, user-friendly way
  • Track, update, and manage support tickets to ensure timely resolution
  • Escalate complex issues to appropriate teams while maintaining communication with users
  • Collaborate with internal teams to identify and implement solutions
  • Monitor support trends and suggest process improvements
  • Participate in occasional customer meetings or site visits as needed
What We're Looking For
  • Technical foundation: Understanding of computer hardware, software, and operating systems
  • Customer-focused mindset: Enjoys helping others and providing a positive support experience
  • Communication: Able to clearly explain technical concepts to non-technical users
  • Problem-solving: Comfortable troubleshooting and working through technical challenges
  • Organization: Able to manage multiple support requests and follow through on tasks
  • Adaptability: Willing to learn new systems, tools, and technologies

Katapult Network is an equal-opportunity employer and celebrates diversity in all of its forms. People of all identities and backgrounds are encouraged to apply.

We're social! Follow us on:

Instagram: @katapultnetwork

Facebook: https://www.facebook.com/KatapultNetwork/

LinkedIn: https://www.linkedin.com/company/9323301/

Similar job titles we would consider: IT Support Technician, Help Desk Technician, Desktop Support Technician, Computer Support Specialist, Technical Support Specialist, Service Desk Technician, IT Support Specialist, and Systems Support Associate.