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It Support Technician Help Desk Jobs (NOW HIRING)

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We have supported our troops throughout the years and love working with veterans. IT Help Desk Technician Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL ... Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment supporting mission-critical operations. Key Responsibilities Deliver ...

K2 Staffing

Help Desk Support Technician (Level II)

Dallas, TX · On-site

$19.75 - $26.75/hr

K2 Staffing is a growing Managed IT Services provider in Dallas, TX, seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands ...

PTA Plastics

IT Support Technician

Longmont, CO · On-site

$25 - $32/hr

Position Title: IT Support Technician Reports to: Manager, Network Infrastructure Location: Niwot ... Monitor and manage support requests through the Help Desk ticketing system. * Troubleshoot hardware ...

BMZ USA, Inc.

IT Support Technician

Virginia Beach, VA · On-site

$20.50 - $28/hr

They are seeking a motivated, hands-on IT Support Technician to support daily IT operations across ... IT support, desktop support, help desk, or a similar role • Strong knowledge of: Windows ...

Peak Systems

Be Seen First

Temporary IT Support Technician - iPad Support / Field Technician

New York, NY · On-site

$24 - $26/hr

Temporary IT Support Technician - iPad Support / Field Technician Company: Peak Systems Inc ... This is a great opportunity for IT students, college students, Help Desk Technicians, Desktop ...

Insight Global

Help Desk Technician

Camden, NJ · On-site

$18 - $20/hr

... Service Desk Technician, Help Desk Technician, IT Technician, or equivalent education ... Grow your IT support experience in a fast-paced environment Apply today to take the next step in ...

King City Gardens

IT Support/ Help Desk

Cincinnati, OH · On-site

POSITION SUMMARY The IT Support / Help Desk Associate provides first-line technical support to employees across King City Gardens / FW Green Management, LLC and its affiliated entities. This role is ...

mendocinofarms

IT HELP DESK TECHNICIAN

$50K - $68K/yr

Our Dallas HQ IT team supports the field operations, back-office systems, and guest-facing technology stack. We are seeking a sharp, service-oriented IT Help Desk Technician who thrives in a fast ...

ProTek IT Solutions

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Mid-Level IT Support Technician

Clearwater, FL · On-site

$60K - $80K/yr

IT Managed Service Provider seeking skilled Help Desk/Mid-Level IT Support Technician. Our clients are small--to medium-sized businesses throughout the US. Some on-site client visits are occasionally ...

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It Support Technician Help Desk information

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How much do it support technician help desk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for it support technician help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Support Technician Help Desk?

An IT Support Technician Help Desk is a professional who provides technical assistance and support to users experiencing issues with computer systems, software, and hardware. They are often the first point of contact for troubleshooting IT problems, answering queries, and resolving technical issues either remotely or in person. Their responsibilities include diagnosing problems, guiding users through solutions, and escalating complex issues to higher-level technical staff if necessary.

What are some common challenges IT Support Technician Help Desk professionals face in resolving user issues remotely?

One of the main challenges IT Support Technician Help Desk professionals encounter is accurately diagnosing technical problems without direct access to the user's device. Communication barriers can make it difficult to understand the user's issue, especially if they are not tech-savvy. Additionally, managing multiple support tickets simultaneously and prioritizing urgent requests can be demanding. Technicians often rely on remote access tools, clear troubleshooting procedures, and effective communication skills to overcome these challenges and deliver timely solutions.

What are the key skills and qualifications needed to thrive as an IT Support Technician Help Desk, and why are they important?

To thrive as an IT Support Technician Help Desk, you need a solid understanding of computer hardware, operating systems, network troubleshooting, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic scripting is often required. Strong communication, patience, and problem-solving skills are essential for effectively assisting users and managing stressful situations. These competencies ensure timely resolution of technical issues, minimize downtime, and enhance overall user satisfaction within an organization.

What is the difference between It Support Technician Help Desk vs Network Support Technician?

AspectIt Support Technician Help DeskNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork infrastructure, on-site troubleshooting
Employer & Industry UsageIT service providers, corporate ITTelecom, data centers, large enterprises

The It Support Technician Help Desk primarily handles end-user support, troubleshooting software/hardware issues, and remote assistance. In contrast, the Network Support Technician focuses on maintaining and troubleshooting network infrastructure, such as routers and switches. While both roles require technical certifications and work in IT environments, the Help Desk role emphasizes user support, whereas Network Support is more network infrastructure-oriented.

More about It Support Technician Help Desk jobs

What cities are hiring for It Support Technician Help Desk jobs?

Cities with the most It Support Technician Help Desk job openings:

What job categories do people searching It Support Technician Help Desk jobs look for?

The top searched job categories for It Support Technician Help Desk jobs are:

It Support Technician Help Desk jobs near you
Infographic showing various It Support Technician Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Support Technician / Junior Systems Administrator

Endurance IT Services

Hampton, VA • On-site

$17 - $20/hr

Full-time

Posted 27 days ago

Job description


Our client is seeking an IT Support Technician / Junior Systems Administrator to provide technical support, maintain IT infrastructure, and ensure seamless technology operations for end users. This role combines hands-on technical support with system administration responsibilities, making it ideal for professionals looking to grow their careers in IT.
The successful candidate will be customer-focused, detail-oriented, and capable of supporting hardware, software, network, and server environments while delivering exceptional service to users.
Key Responsibilities
  • Provide technical support for desktops, laptops, printers, software applications, and network connectivity issues.
  • Install, configure, troubleshoot, and maintain hardware and software systems.
  • Support Windows and Mac operating systems.
  • Create, modify, and manage user accounts in Active Directory.
  • Assist with Windows Server administration and system maintenance.
  • Troubleshoot network connectivity issues and escalate complex problems when necessary.
  • Manage and maintain printers, peripherals, and related equipment.
  • Respond to help desk requests and document resolutions.
  • Maintain accurate inventory and asset records.
  • Collaborate with IT team members on projects, upgrades, and technology initiatives.
  • Provide exceptional customer service to end users while meeting established service levels.
  • Assist with technology support during special events and organizational initiatives.
Qualifications
Required
  • Associate's degree in Information Technology, Computer Science, or related field, or equivalent experience.
  • Experience providing desktop, help desk, or technical support.
  • Knowledge of Windows operating systems and PC hardware.
  • Basic understanding of networking concepts and troubleshooting.
  • Strong customer service, communication, and organizational skills.
  • Ability to work independently and as part of a team.
Preferred
  • Experience with Active Directory and Group Policy.
  • Windows Server administration experience.
  • Experience supporting Microsoft Office and Microsoft 365 environments.
  • Familiarity with printer management and network-attached devices.
  • Knowledge of scripting, automation, or basic web technologies.
  • Industry certifications such as CompTIA A+, Network+, Microsoft, ITIL, or related certifications.
Ideal Candidate Background
Candidates with experience in the following roles are encouraged to apply:
  • IT Technician
  • Desktop Support Technician
  • Help Desk Technician
  • IT Support Specialist
  • Technical Support Specialist
  • Systems Administrator
  • Junior Systems Administrator
  • Network Support Technician
  • Computer Technician
  • Desktop Support Analyst
Skills
  • Active Directory
  • Windows Server
  • Microsoft 365
  • Desktop Support
  • Help Desk Support
  • Network Troubleshooting
  • Hardware & Software Support
  • Customer Service
  • System Administration
  • Technical Documentation
Why Apply?
  • Opportunity to grow into systems and network administration responsibilities.
  • Exposure to a wide range of enterprise technologies.
  • Collaborative and supportive team environment.
  • Stable full-time position with career advancement potential.

About Endurance IT Services
Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, Network Infrastructure, and IT Consulting to help businesses stay secure, connected, and productive. We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, as well as internal full-time positions.
Some opportunities may not be exclusive and may evolve as we work with clients-but our mission remains consistent: helping candidates find the right job that aligns with their skills and career goals.

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