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It Support Technician Help Desk Jobs (NOW HIRING)

MetroSys

IT Support Technician

Longview, WA · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

MetroSys

IT Support Technician

Cottage Grove, OR · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

MetroSys

IT Support Technician

Florence, OR · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

MetroSys

IT Support Technician

Vancouver, WA · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

MetroSys

IT Support Technician

Bellingham, WA · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

MetroSys

IT Support Technician

Bellingham, WA · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

MetroSys

IT Support Technician

Bellingham, WA · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

Vega ECM Solutions

IT Support Technician

Irvine, CA · Hybrid

$23 - $31.75/hr

Please visit our website for more details: IT Support Technician - The IT Support Technician will ... help desk support for internal users Register and process support tickets. Work with external ...

AEG

Help Desk Technician

Miami Gardens, FL · On-site

$18.25 - $24.75/hr

Help Desk Technician Department: Information TechnologyDirect Supervisor: Sr. Systems ... The IT Support Technician will provide first-line and desktop-level technical support for Windows ...

DataNet IT

Help Desk / IT Support Analyst

Boulder, CO · On-site

$65 - $90/hr

... Desk/ IT Support Analyst to provide hands-on IT and end-user support in a biopharmaceutical ... Provide training and mentoring to end users and new helpdesk technicians. * Participate in an ...

JobsMight, Inc.

Be Seen First

Help Desk Desktop Support (PART TIME)

Chicago, IL · On-site

$20 - $30/hr

Help Desk, IT Help Desk, Help Desk Support, IT Support, Technical Support, Desktop Support, Desktop Support Specialist, IT Support Specialist, Service Desk, Service Desk Technician, IT Service Desk ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

They are seeking a motivated Help Desk Support Technician to deliver exceptional technical support ... Required : • 1-3 years of IT Help Desk / Desktop Support experience • CompTIA A+ (or equivalent ...

TEKsystems

IT Support Technician

Denver, CO

$20 - $25/hr

TITLE: IT Support Technician Position Overview The IT Support Technician provides over-the-phone ... Experience: 1-3 years in a professional Help Desk or IT Support role preferred. * Strong ...

Robert Half

IT Support Technician

Logan, UT · On-site

$19.50 - $24/hr

We are looking for an IT Support Technician to provide dependable front-line technical assistance ... The person in this role will support daily help desk operations, guide users through solutions, and ...

CWPS

Corporate IT Support Technician

$22 - $30.25/hr

Position Summary The IT Support Technician provides frontline and escalated technical support to ... Identify recurring issues and recommend improvements to help desk processes and procedures.

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It Support Technician Help Desk information

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$12

$23

$33

How much do it support technician help desk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for it support technician help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Support Technician Help Desk?

An IT Support Technician Help Desk is a professional who provides technical assistance and support to users experiencing issues with computer systems, software, and hardware. They are often the first point of contact for troubleshooting IT problems, answering queries, and resolving technical issues either remotely or in person. Their responsibilities include diagnosing problems, guiding users through solutions, and escalating complex issues to higher-level technical staff if necessary.

What are some common challenges IT Support Technician Help Desk professionals face in resolving user issues remotely?

One of the main challenges IT Support Technician Help Desk professionals encounter is accurately diagnosing technical problems without direct access to the user's device. Communication barriers can make it difficult to understand the user's issue, especially if they are not tech-savvy. Additionally, managing multiple support tickets simultaneously and prioritizing urgent requests can be demanding. Technicians often rely on remote access tools, clear troubleshooting procedures, and effective communication skills to overcome these challenges and deliver timely solutions.

What are the key skills and qualifications needed to thrive as an IT Support Technician Help Desk, and why are they important?

To thrive as an IT Support Technician Help Desk, you need a solid understanding of computer hardware, operating systems, network troubleshooting, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic scripting is often required. Strong communication, patience, and problem-solving skills are essential for effectively assisting users and managing stressful situations. These competencies ensure timely resolution of technical issues, minimize downtime, and enhance overall user satisfaction within an organization.

What is the difference between It Support Technician Help Desk vs Network Support Technician?

AspectIt Support Technician Help DeskNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork infrastructure, on-site troubleshooting
Employer & Industry UsageIT service providers, corporate ITTelecom, data centers, large enterprises

The It Support Technician Help Desk primarily handles end-user support, troubleshooting software/hardware issues, and remote assistance. In contrast, the Network Support Technician focuses on maintaining and troubleshooting network infrastructure, such as routers and switches. While both roles require technical certifications and work in IT environments, the Help Desk role emphasizes user support, whereas Network Support is more network infrastructure-oriented.

More about It Support Technician Help Desk jobs

What cities are hiring for It Support Technician Help Desk jobs?

Cities with the most It Support Technician Help Desk job openings:

What job categories do people searching It Support Technician Help Desk jobs look for?

The top searched job categories for It Support Technician Help Desk jobs are:

It Support Technician Help Desk jobs near you
Infographic showing various It Support Technician Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Support Technician

MetroSys

Longview, WA • On-site

$20 - $25/hr

Full-time

Re-posted 16 days ago

Job description

Position Overview

MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users, workstations, printers, peripherals, and common IT systems across hospital and clinic locations.

This is an excellent opportunity for individuals beginning their IT careers. Candidates with formal technical training, vocational education, military experience, or certifications such as CompTIA A+ are encouraged to apply. Professional experience may be substituted with relevant training and demonstrated technical aptitude.

The ideal candidate is customer-focused, dependable, eager to learn, and comfortable working directly with healthcare staff in a fast-paced environment.

Key Responsibilities
  • Provide onsite technical support for hospital and clinic personnel.
  • Troubleshoot and resolve issues related to:
    • Windows desktop and laptop systems
    • Microsoft Office applications
    • Printers and multifunction devices
    • Mobile devices and peripherals
    • Basic network connectivity
  • Install, configure, and deploy computer hardware and software.
  • Support workstation moves, adds, and changes.
  • Assist with user account support, password resets, and access-related requests.
  • Document incidents, requests, and resolutions within the ticketing system.
  • Escalate complex issues to senior technical teams when appropriate.
  • Support IT equipment inventory and asset management activities.
  • Maintain a professional and customer-focused presence in patient care and administrative environments.
  • Travel to satellite healthcare facilities as needed to provide onsite support.
Required Qualifications
  • High school diploma or equivalent.
  • Technical training, vocational education, military training, or entry-level IT experience.
  • Working knowledge of:
    • Windows 10 and Windows 11
    • Microsoft Office applications
    • Computer hardware and peripherals
    • Basic networking concepts
  • Strong customer service and communication skills.
  • Ability to follow documented procedures and troubleshooting processes.
  • Valid driver's license and reliable transportation for travel between facilities.
Preferred Qualifications
  • CompTIA A+ certification or equivalent knowledge.
  • Prior help desk, desktop support, field technician, or customer service experience.
  • Experience supporting healthcare environments is a plus.
  • Familiarity with Active Directory and Microsoft 365 environments.
  • Exposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similar.

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