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Verizon Help Desk Jobs (NOW HIRING)

Stefanini

Help Desk Analyst

Dover, DE

$16.25 - $22.25/hr

Stefanini is looking for Help Desk Analyst in Dover, DE (Hybrid) For quick Apply, please reach out ... Interface with outside vendors (Verizon and others) to assist in team/and customer support for ...

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · Remote

$70K - $85K/yr

The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for ... Minimum 2 years mobile carrier experience such as Verizon Wireless, AT&T Wireless, T-Mobile etc. is ...

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ

$70K - $85K/yr

The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for ... Minimum 2 years mobile carrier experience such as Verizon Wireless, AT&T Wireless, T-Mobile etc. is ...

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · On-site +1

$70K - $85K/yr

The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for ... Minimum 2 years mobile carrier experience such as Verizon Wireless, AT&T Wireless, T-Mobile etc. is ...

FHR

MO427-Help Desk Analyst 10830

Dover, DE · On-site

$20.50 - $28/hr

... with outside vendors (Verizon and others) to assist in team/and customer support for field ... help desk support entities. • Responsible for reporting incident status and system outage ...

WW&R

Help Desk Support Specialist Sr.

Cincinnati, OH · Remote

$23.94 - $31.15/hr

Position Purpose: Under general supervision, the Help Desk Support Specialist Sr. (Tier II ... Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.

Focused HR Solutions

1.20. Help Desk Analyst

Bear, DE

$25 - $31/hr

W2 only. Our direct client has an opening for a Help Desk Analyst 1475 If you are interested ... Interface with outside vendors (Verizon and others) to assist in team/and customer support for ...

Focused HR Solutions

1.20. Help Desk Analyst

Bear, DE · On-site

$25 - $31/hr

W2 only. Our direct client has an opening for a Help Desk Analyst 1475 If you are interested ... Interface with outside vendors (Verizon and others) to assist in team/and customer support for ...

Concordia Group

Help Desk Support II

Carol Stream, IL

$60K - $70K/yr

... AT&T, Verizon and T-Mobile. Our IT team plays a central role in keeping our operations running ... Role Summary The Level 2 Help Desk Technician is the frontline and escalation point for all day-to ...

Concordia Group

Help Desk Support II

Carol Stream, IL

$60K - $70K/yr

... AT&T, Verizon and T-Mobile. Our IT team plays a central role in keeping our operations running ... Role Summary The Level 2 Help Desk Technician is the frontline and escalation point for all day-to ...

Concordia Group

Help Desk Support II

Carol Stream, IL

... AT&T, Verizon and T-Mobile. Our IT team plays a central role in keeping our operations running ... Role Summary The Level 2 Help Desk Technician is the frontline and escalation point for all day-to ...

Concordia Group

Help Desk Support II

Carol Stream, IL · On-site

$60K - $70K/yr

... AT&T, Verizon and T-Mobile. Our IT team plays a central role in keeping our operations running ... Role Summary The Level 2 Help Desk Technician is the frontline and escalation point for all day-to ...

Nextech

Service Desk Analyst

Melbourne, FL · On-site

$60K - $65K/yr

The Service Desk Analyst provides the day-to-day support and is the "Face of IT" to the Nextech ... Experience with deployment and support Apple products (iPhone/iPad) and Verizon mobile plan ...

Nextech

Service Desk Analyst

Melbourne, FL · On-site

$60K - $65K/yr

What You'll Be Doing The Service Desk Analyst provides the day-to-day support and is the "Face of ... Experience with deployment and support Apple products (iPhone/iPad) and Verizon mobile plan ...

Nextech

Service Desk Analyst

Melbourne, FL · On-site

$65K/yr

What You'll Be Doing The Service Desk Analyst provides the day-to-day support and is the "Face of ... Experience with deployment and support Apple products (iPhone/iPad) and Verizon mobile plan ...

Nextech

Service Desk Analyst

Melbourne, FL

$65K/yr

What You'll Be Doing The Service Desk Analyst provides the day-to-day support and is the "Face of ... Experience with deployment and support Apple products (iPhone/iPad) and Verizon mobile plan ...

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All JobsVerizon Help Desk Jobs

Verizon Help Desk information

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How much do verizon help desk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for verizon help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Verizon Help Desk?

A Verizon Help Desk is a support service provided by Verizon to assist customers with technical issues, account management, and troubleshooting related to Verizon products and services. This includes help with wireless phones, internet connections, billing, and service outages. The Help Desk can be reached through phone, online chat, or in-person at select locations. Representatives are trained to resolve a wide range of issues and escalate complex cases when necessary.

What are the key skills and qualifications needed to thrive as a Verizon Help Desk representative, and why are they important?

To thrive as a Verizon Help Desk representative, you need strong troubleshooting abilities, customer service experience, and a solid understanding of telecommunications, often supported by a high school diploma or relevant technical certifications. Familiarity with ticketing systems, remote desktop support tools, and CRM software is typically required. Excellent communication, patience, and problem-solving skills help you address customer concerns and resolve issues efficiently. These skills are essential for delivering timely technical support and ensuring a positive customer experience.

What are some common challenges faced by Verizon Help Desk professionals, and how can they be managed effectively?

Verizon Help Desk professionals often encounter challenges such as handling high call volumes, troubleshooting diverse technical issues, and maintaining customer satisfaction under pressure. Success in this role typically involves strong communication skills, patience, and the ability to prioritize tasks efficiently. Teamwork is essential, as help desk staff regularly collaborate with technical specialists and escalate complex issues when needed. Staying organized and making use of internal knowledge bases can also help manage the fast-paced environment effectively.

What is the difference between Verizon Help Desk vs Verizon Customer Support Specialist?

AspectVerizon Help DeskVerizon Customer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma; customer service training
Work EnvironmentCall centers, technical support teamsCall centers, customer service departments
Employer & Industry UsageTelecommunications, IT supportTelecommunications, customer service

The Verizon Help Desk primarily focuses on technical troubleshooting and resolving network or device issues, often requiring technical certifications. In contrast, the Verizon Customer Support Specialist emphasizes customer service, billing inquiries, and general support. Both roles operate in similar environments and are essential to Verizon's customer service operations, but they differ in technical complexity and focus.

More about Verizon Help Desk jobs
What cities are hiring for Verizon Help Desk jobs? Cities with the most Verizon Help Desk job openings:
What are the most commonly searched types of Verizon Help Desk jobs? The most popular types of Verizon Help Desk jobs are:
What states have the most Verizon Help Desk jobs? States with the most job openings for Verizon Help Desk jobs include:
What job categories do people searching Verizon Help Desk jobs look for? The top searched job categories for Verizon Help Desk jobs are:
Verizon Help Desk jobs near you
Infographic showing various Verizon Help Desk job openings in the United States as of May 2026, with employment types broken down into 15% Locum Tenens, 25% Full Time, and 60% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Analyst

Stefanini

Dover, DE

$16.25 - $22.25/hr

Other

Posted 12 days ago

Job description


Stefanini Group is hiring!
Stefanini is looking for Help Desk Analyst in Dover, DE (Hybrid)
For quick Apply, please reach out to Vipul Bhardwaj - call: / email:
Work Hours: M-F (37.5 hours)
Work Location: Dover, DE (Hybrid - 1 day a week onsite on Wednesday)
Shift: 1st Shift (8:00 AM to 4:30 PM)
Orientation/Training - Orientation and initial training will require them to be on site (est. 1 week)
Process all inbound telephone calls, emails, and tickets as assigned.Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues. Basic troubleshooting of LAN/WAN issues.Remote troubleshooting of desktop issues.Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now).Proactive responsiveness to time sensitive issues.This is a diverse business process environment that requires independent critical thinking.Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities. Responsible for reporting incident status and system outage notifications to customers, technical staff, and applicable management.
3 years of Help Desk experience (Tier 1) - Required.
This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers. The technician troubleshoots, resolves, documents, and escalates tickets as necessary. Excellent communication and customer service skills are a must.The primary function of this position is to resolve and/or manage issues over the phone or via remote tools. Minimum typing speed of 35 words per minute at 95% accuracy.Preferred Education: A+ Certification and Network + Certification or demonstrated equivalent.
Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.
Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process, including interviews and job offers.
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore, and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.
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