ZipRecruiter

Log In

1

Verizon Help Desk Jobs (NOW HIRING)

FHR

MO427-Help Desk Analyst 10830

Dover, DE · On-site

$20.50 - $28/hr

... an opening for a Help Desk Analyst 10830 This position is up to 14 months with the option of ... Interface with outside vendors (Verizon and others) to assist in team/and customer support for ...

Focused HR Solutions

1.20. Help Desk Analyst

Bear, DE · On-site

$25 - $31/hr

W2 only. Our direct client has an opening for a Help Desk Analyst 1475 If you are interested ... Interface with outside vendors (Verizon and others) to assist in team/and customer support for ...

The People Concern

IT Help Desk Manager

Los Angeles, CA · On-site

$70K - $82K/yr

Role : IT Help Desk Manager Reports to : Director of IT Department : Admin Location : Arlington ... B4 Phish alert platform, VOIP systems, Jive, RingCentral, Verizon IPC, Apple I-phone ...

pplco

IT Help Desk Manager

Los Angeles, CA

Role : IT Help Desk Manager Reports to : Director of IT Department : Admin Location : Arlington ... B4 Phish alert platform, VOIP systems, Jive, RingCentral, Verizon IPC, Apple I-phone ...

pplco

IT Help Desk Manager

Los Angeles, CA · On-site

Role : IT Help Desk Manager Reports to : Director of IT Department : Admin Location : Arlington ... B4 Phish alert platform, VOIP systems, Jive, RingCentral, Verizon IPC, Apple I-phone ...

russcellinc

IT Help Desk Specialist

Springfield, MO

$15/hr

Verizon Sales discounts, sales contests and incentives * Opportunity for growth and advancement through training * Flexible scheduling * Community involvement opportunities What will you do in your ...

DMI

Tier I Technician

$31K - $38K/yr

About the Opportunity DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed ... Experience supporting mobile devices or working with mobile carriers (e.g., Verizon, AT&T, ...

DMI

Tier I Technician

Sharonville, OH · On-site

$31K/yr

About the Opportunity DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed ... Experience supporting mobile devices or working with mobile carriers (e.g., Verizon, AT&T, ...

DMI

Tier I Technician

Sharonville, OH

$19.25 - $26/hr

DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed Mobility Services (MMS ... Experience supporting mobile devices or working with mobile carriers (e.g., Verizon, AT&T, ...

DMI

Tier I Technician

Sharonville, OH

$31K - $38K/yr

About the Opportunity DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed ... Experience supporting mobile devices or working with mobile carriers (e.g., Verizon, AT&T, ...

DMI

Tier I Technician

$31K/yr

About the Opportunity DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed ... Experience supporting mobile devices or working with mobile carriers (e.g., Verizon, AT&T, ...

NANA Regional Corporation

$108 - $110/hr

Support the tiered Help Desk architecture. * Perform and conduct research on potential resolution ... Particularly against communications service providers such as AT&T, Verizon, T-Mobile, Facebook ...

New

next page

Showing results 1-20

All JobsTechnology JobsVerizon Help Desk Jobs

Verizon Help Desk information

See salary details

$12

$23

$33

How much do verizon help desk jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for verizon help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Verizon Help Desk?

A Verizon Help Desk is a support service provided by Verizon to assist customers with technical issues, account management, and troubleshooting related to Verizon products and services. This includes help with wireless phones, internet connections, billing, and service outages. The Help Desk can be reached through phone, online chat, or in-person at select locations. Representatives are trained to resolve a wide range of issues and escalate complex cases when necessary.

What are the key skills and qualifications needed to thrive as a Verizon Help Desk representative?

To thrive as a Verizon Help Desk representative, you need strong troubleshooting abilities, customer service experience, and a solid understanding of telecommunications, often supported by a high school diploma or relevant technical certifications. Familiarity with ticketing systems, remote desktop support tools, and CRM software is typically required. Excellent communication, patience, and problem-solving skills help you address customer concerns and resolve issues efficiently. These skills are essential for delivering timely technical support and ensuring a positive customer experience.

What are some common challenges faced by Verizon Help Desk professionals, and how can they be managed effectively?

Verizon Help Desk professionals often encounter challenges such as handling high call volumes, troubleshooting diverse technical issues, and maintaining customer satisfaction under pressure. Success in this role typically involves strong communication skills, patience, and the ability to prioritize tasks efficiently. Teamwork is essential, as help desk staff regularly collaborate with technical specialists and escalate complex issues when needed. Staying organized and making use of internal knowledge bases can also help manage the fast-paced environment effectively.

What is the difference between Verizon Help Desk vs Verizon Customer Support Specialist?

AspectVerizon Help DeskVerizon Customer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma; customer service training
Work EnvironmentCall centers, technical support teamsCall centers, customer service departments
Employer & Industry UsageTelecommunications, IT supportTelecommunications, customer service

The Verizon Help Desk primarily focuses on technical troubleshooting and resolving network or device issues, often requiring technical certifications. In contrast, the Verizon Customer Support Specialist emphasizes customer service, billing inquiries, and general support. Both roles operate in similar environments and are essential to Verizon's customer service operations, but they differ in technical complexity and focus.

Does Verizon Help Desk have work from home positions?

Verizon Help Desk positions often offer remote work options, especially for customer support and technical roles, depending on the company's current policies. Candidates typically need a reliable internet connection, a suitable workspace, and may require specific technical skills or certifications. Availability of remote positions can vary by location and role, so it is advisable to check the specific job listing for details.
More about Verizon Help Desk jobs

What cities are hiring for Verizon Help Desk jobs?

Cities with the most Verizon Help Desk job openings:

What are the most commonly searched types of Verizon Help Desk jobs?

The most popular types of Verizon Help Desk jobs are:

What states have the most Verizon Help Desk jobs?

States with the most job openings for Verizon Help Desk jobs include:

What job categories do people searching Verizon Help Desk jobs look for?

The top searched job categories for Verizon Help Desk jobs are:

Verizon Help Desk jobs near you
Infographic showing various Verizon Help Desk job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

MO427-Help Desk Analyst 10830

FHR

Dover, DE • On-site

$20.50 - $28/hr

Other

Re-posted 29 days ago

Job description

Onsite: 1 day a week (WED) – Orientation and initial training will require them to be on site (est. 1 week) Shift: 10:30 am to 7pm (It’s possible that would change to 8am to 4:30pm)

Our direct client has an opening for a Help Desk Analyst 10830

This position is up to 14 months with the option of extension. The client is located in Dover, DE

If you are interested, please submit the following:

YOUR CURRENT RESUME

YOUR HOURLY RATE

Shift: 10:30 am to 7pm (It’s possible that would change to 8am to 4:30pm)

Onsite: 1 day a week (WED) – Orientation and initial training will require them to be on site (est. 1 week)

Interview: One phone call and one Teams meeting

Minimum typing speed of 35 words per minute at 95% accuracy

Role Description:

This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers.

The technician troubleshoots, resolves, documents, and escalates tickets as necessary.

Excellent communication and customer service skills are a must.

The primary function of this position is to resolve and/or manage issues over the phone or via remote tools.

Preferred Education: A+ Certification and Network + Certification or demonstrated equivalent.

Role Details:

• Process all inbound telephone calls, emails, and tickets as assigned.

• Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.

• 95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues.

• Basic troubleshooting of LAN/WAN issues

• Remote troubleshooting of desktop issues

• Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now)

• Proactive responsiveness to time sensitive issues.

• This is a diverse business process environment that requires independent critical thinking.

• Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.

• Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.

• Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.

• Responsible for reporting incident status and system outage notifications to customers, technical staff, and applicable management.