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Verizon Help Desk Jobs (NOW HIRING)

FHR

MO427-Help Desk Analyst 10830

Dover, DE · On-site

$20.50 - $28/hr

... an opening for a Help Desk Analyst 10830 This position is up to 14 months with the option of ... Interface with outside vendors (Verizon and others) to assist in team/and customer support for ...

Harmony Senior Services

Help Desk Manager

Roanoke, VA · On-site

4423 Pheasant Ridge Road, Roanoke, Virginia 24014 The Helpdesk Manager leads enterprise IT support ... Verizon • Own SLAs, escalations, renewals, and performance reviews • Reduce vendor ...

Focused HR Solutions

1.20. Help Desk Analyst

Bear, DE · On-site

$25 - $31/hr

W2 only. Our direct client has an opening for a Help Desk Analyst 1475 If you are interested ... Interface with outside vendors (Verizon and others) to assist in team/and customer support for ...

pplco

IT Help Desk Manager

Los Angeles, CA · On-site

Role : IT Help Desk Manager Reports to : Director of IT Department : Admin Location : Arlington ... B4 Phish alert platform, VOIP systems, Jive, RingCentral, Verizon IPC, Apple I-phone ...

pplco

IT Help Desk Manager

Los Angeles, CA · On-site

Role : IT Help Desk Manager Reports to : Director of IT Department : Admin Location : Arlington ... B4 Phish alert platform, VOIP systems, Jive, RingCentral, Verizon IPC, Apple I-phone ...

Concordia Group

Help Desk Support II

Carol Stream, IL · On-site

$60K - $70K/yr

... AT&T, Verizon and T-Mobile. Our IT team plays a central role in keeping our operations running ... Role Summary The Level 2 Help Desk Technician is the frontline and escalation point for all day-to ...

russcellinc

IT Help Desk Specialist

Springfield, MO

$15/hr

Verizon Sales discounts, sales contests and incentives * Opportunity for growth and advancement through training * Flexible scheduling * Community involvement opportunities What will you do in your ...

Mercy Medical Center

IT Help Desk Tech I

Baltimore, MD · On-site

$22.81/hr

Discounts on auto & home insurance and Verizon plans * Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values EEO Statement Mercy ...

Mercy Medical Center

IT Help Desk Tech I

Baltimore, MD

$37.64/hr

Discounts on auto & home insurance and Verizon plans * Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values EEO Statement Mercy ...

Mercy Medical Center

IT Help Desk Tech I

Baltimore, MD

$37.64/hr

Discounts on auto & home insurance and Verizon plans * Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values EEO Statement Mercy ...

Mental Health Partnerships

IT Manager

Philadelphia, PA · Hybrid

$75K - $85K/yr

Provides direction to internal and external help desk staff; prioritizes helpdesk requests and ... Manages and negotiates vendor contracts with vendors such as Verizon Wireless, Vonage, Ricoh ...

Mental Health Partnerships

IT Manager

Philadelphia, PA · On-site

$75K - $85K/yr

Provides direction to internal and external help desk staff; prioritizes helpdesk requests and ... Manages and negotiates vendor contracts with vendors such as Verizon Wireless, Vonage, Ricoh ...

Mental Health Partnerships

IT Manager

Philadelphia, PA · On-site

$75K - $85K/yr

... help desk) for company information systems and oversees problem resolution support to end users ... Verizon FIOS, Zayo, Tech Impact. • Manages and supports MHP third party application pool ...

Foxconn Assembly LLC

IT Support - IB4

Houston, TX · On-site

$20.50 - $28.25/hr

Instruct new hires on how to back up their data to OneDrive and how to contact the Help Desk with issues and requests. * Manage and support mobile phones through Verizon MDM. * Create and manage user ...

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Verizon Help Desk information

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How much do verizon help desk jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for verizon help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Does Verizon Help Desk have work from home positions?

Verizon Help Desk positions often offer remote work options, especially for customer support and technical roles, depending on the company's current policies. Candidates typically need a reliable internet connection, a suitable workspace, and may require specific technical skills or certifications. Remote positions may also involve scheduled shifts and the use of company-provided tools or software.

What is a Verizon Help Desk?

A Verizon Help Desk is a support service provided by Verizon to assist customers with technical issues, account management, and troubleshooting related to Verizon products and services. This includes help with wireless phones, internet connections, billing, and service outages. The Help Desk can be reached through phone, online chat, or in-person at select locations. Representatives are trained to resolve a wide range of issues and escalate complex cases when necessary.

What are the key skills and qualifications needed to thrive as a Verizon Help Desk representative?

To thrive as a Verizon Help Desk representative, you need strong troubleshooting abilities, customer service experience, and a solid understanding of telecommunications, often supported by a high school diploma or relevant technical certifications. Familiarity with ticketing systems, remote desktop support tools, and CRM software is typically required. Excellent communication, patience, and problem-solving skills help you address customer concerns and resolve issues efficiently. These skills are essential for delivering timely technical support and ensuring a positive customer experience.

What are some common challenges faced by Verizon Help Desk professionals, and how can they be managed effectively?

Verizon Help Desk professionals often encounter challenges such as handling high call volumes, troubleshooting diverse technical issues, and maintaining customer satisfaction under pressure. Success in this role typically involves strong communication skills, patience, and the ability to prioritize tasks efficiently. Teamwork is essential, as help desk staff regularly collaborate with technical specialists and escalate complex issues when needed. Staying organized and making use of internal knowledge bases can also help manage the fast-paced environment effectively.

What is the difference between Verizon Help Desk vs Verizon Customer Support Specialist?

AspectVerizon Help DeskVerizon Customer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma; customer service training
Work EnvironmentCall centers, technical support teamsCall centers, customer service departments
Employer & Industry UsageTelecommunications, IT supportTelecommunications, customer service

The Verizon Help Desk primarily focuses on technical troubleshooting and resolving network or device issues, often requiring technical certifications. In contrast, the Verizon Customer Support Specialist emphasizes customer service, billing inquiries, and general support. Both roles operate in similar environments and are essential to Verizon's customer service operations, but they differ in technical complexity and focus.

More about Verizon Help Desk jobs
What cities are hiring for Verizon Help Desk jobs? Cities with the most Verizon Help Desk job openings:
What are the most commonly searched types of Verizon Help Desk jobs? The most popular types of Verizon Help Desk jobs are:
What states have the most Verizon Help Desk jobs? States with the most job openings for Verizon Help Desk jobs include:
What job categories do people searching Verizon Help Desk jobs look for? The top searched job categories for Verizon Help Desk jobs are:
Verizon Help Desk jobs near you
Infographic showing various Verizon Help Desk job openings in the United States as of July 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

MO427-Help Desk Analyst 10830

FHR

Dover, DE • On-site

$20.50 - $28/hr

Other

Re-posted 8 days ago

Job description

Onsite: 1 day a week (WED) – Orientation and initial training will require them to be on site (est. 1 week) Shift: 10:30 am to 7pm (It’s possible that would change to 8am to 4:30pm)

Our direct client has an opening for a Help Desk Analyst 10830

This position is up to 14 months with the option of extension. The client is located in Dover, DE

If you are interested, please submit the following:

YOUR CURRENT RESUME

YOUR HOURLY RATE

Shift: 10:30 am to 7pm (It’s possible that would change to 8am to 4:30pm)

Onsite: 1 day a week (WED) – Orientation and initial training will require them to be on site (est. 1 week)

Interview: One phone call and one Teams meeting

Minimum typing speed of 35 words per minute at 95% accuracy

Role Description:

This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers.

The technician troubleshoots, resolves, documents, and escalates tickets as necessary.

Excellent communication and customer service skills are a must.

The primary function of this position is to resolve and/or manage issues over the phone or via remote tools.

Preferred Education: A+ Certification and Network + Certification or demonstrated equivalent.

Role Details:

• Process all inbound telephone calls, emails, and tickets as assigned.

• Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.

• 95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues.

• Basic troubleshooting of LAN/WAN issues

• Remote troubleshooting of desktop issues

• Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now)

• Proactive responsiveness to time sensitive issues.

• This is a diverse business process environment that requires independent critical thinking.

• Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.

• Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.

• Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.

• Responsible for reporting incident status and system outage notifications to customers, technical staff, and applicable management.