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Verizon Help Desk Jobs (NOW HIRING)

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · Remote

$70K - $85K/yr

The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for ... Minimum 2 years mobile carrier experience such as Verizon Wireless, AT&T Wireless, T-Mobile etc. is ...

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · On-site +1

$70K - $85K/yr

The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for ... Minimum 2 years mobile carrier experience such as Verizon Wireless, AT&T Wireless, T-Mobile etc. is ...

FHR

MO427-Help Desk Analyst 10830

Dover, DE · On-site

$20.50 - $28/hr

... with outside vendors (Verizon and others) to assist in team/and customer support for field ... help desk support entities. • Responsible for reporting incident status and system outage ...

Harmony Senior Services

Help Desk Manager

Roanoke, VA · On-site

4423 Pheasant Ridge Road, Roanoke, Virginia 24014 The Helpdesk Manager leads enterprise IT support ... Verizon Own SLAs, escalations, renewals, and performance reviews Reduce vendor fragmentation ...

New

Focused HR Solutions

1.20. Help Desk Analyst

Bear, DE · On-site

$25 - $31/hr

W2 only. Our direct client has an opening for a Help Desk Analyst 1475 If you are interested ... Interface with outside vendors (Verizon and others) to assist in team/and customer support for ...

WW&R

Help Desk Support Specialist Sr.

Cincinnati, OH · Remote

$23.94 - $31.15/hr

Position Purpose: Under general supervision, the Help Desk Support Specialist Sr. (Tier II ... Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.

Mercy Medical Center

IT Help Desk Tech I

Baltimore, MD

$37.64/hr

Discounts on auto & home insurance and Verizon plans * Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values EEO Statement Mercy ...

Mercy Medical Center

IT Help Desk Tech I

Baltimore, MD · On-site

$37.64/hr

Discounts on auto & home insurance and Verizon plans * Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values EEO Statement Mercy ...

Mental Health Partnerships

IT Manager

Philadelphia, PA · Hybrid

$75K - $85K/yr

Provides direction to internal and external help desk staff; prioritizes helpdesk requests and ... Manages and negotiates vendor contracts with vendors such as Verizon Wireless, Vonage, Ricoh ...

Mental Health Partnerships

IT Manager

Philadelphia, PA · On-site

$75K - $85K/yr

... help desk) for company information systems and oversees problem resolution support to end users ... Verizon FIOS, Zayo, Tech Impact. • Manages and supports MHP third party application pool ...

Mental Health Partnerships

IT Manager

Philadelphia, PA · On-site

$75K - $85K/yr

... help desk) for company information systems and oversees problem resolution support to end users ... Verizon FIOS, Zayo, Tech Impact. • Manages and supports MHP third party application pool ...

Foxconn Assembly LLC

IT Support - IB4

Houston, TX · On-site

$20.50 - $28.25/hr

Instruct new hires on how to back up their data to OneDrive and how to contact the Help Desk with issues and requests. * Manage and support mobile phones through Verizon MDM. * Create and manage user ...

Foxconn Industrial Internet - FII

IT Support - IB4

Houston, TX · On-site

$20.50 - $28.25/hr

Instruct new hires on how to back up their data to OneDrive and how to contact the Help Desk with issues and requests. * Manage and support mobile phones through Verizon MDM. * Create and manage user ...

DMI

$159K - $165K/yr

About the Opportunity DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed ... Experience supporting mobile devices or working with mobile carriers (e.g., Verizon, AT&T, ...

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All JobsVerizon Help Desk Jobs

Verizon Help Desk information

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How much do verizon help desk jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for verizon help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Is it hard to get hired at Verizon?

Getting hired as a Verizon Help Desk representative can be competitive, often requiring relevant customer service experience, technical skills, and a good understanding of Verizon products. The hiring process typically involves multiple interviews and assessments to evaluate technical knowledge and communication skills.

What is the highest paying job at Verizon?

At Verizon, executive roles such as Vice President or Senior Vice President tend to be the highest paying positions, often earning six-figure salaries plus bonuses. These roles typically require extensive experience, leadership skills, and advanced knowledge of telecommunications and corporate management.

What is a Verizon Help Desk?

A Verizon Help Desk is a support service provided by Verizon to assist customers with technical issues, account management, and troubleshooting related to Verizon products and services. This includes help with wireless phones, internet connections, billing, and service outages. The Help Desk can be reached through phone, online chat, or in-person at select locations. Representatives are trained to resolve a wide range of issues and escalate complex cases when necessary.

What are the key skills and qualifications needed to thrive as a Verizon Help Desk representative, and why are they important?

To thrive as a Verizon Help Desk representative, you need strong troubleshooting abilities, customer service experience, and a solid understanding of telecommunications, often supported by a high school diploma or relevant technical certifications. Familiarity with ticketing systems, remote desktop support tools, and CRM software is typically required. Excellent communication, patience, and problem-solving skills help you address customer concerns and resolve issues efficiently. These skills are essential for delivering timely technical support and ensuring a positive customer experience.

What are some common challenges faced by Verizon Help Desk professionals, and how can they be managed effectively?

Verizon Help Desk professionals often encounter challenges such as handling high call volumes, troubleshooting diverse technical issues, and maintaining customer satisfaction under pressure. Success in this role typically involves strong communication skills, patience, and the ability to prioritize tasks efficiently. Teamwork is essential, as help desk staff regularly collaborate with technical specialists and escalate complex issues when needed. Staying organized and making use of internal knowledge bases can also help manage the fast-paced environment effectively.

Does Verizon do work from home jobs?

Verizon Help Desk positions often offer remote work options, especially for customer support and technical assistance roles. These jobs typically require strong communication skills, computer proficiency, and sometimes specific certifications, with many roles allowing employees to work from home full-time or part-time depending on the company's policies and the position's requirements.

Why is Verizon laying off $15,000?

The mention of Verizon laying off 15,000 employees refers to a company-wide workforce reduction, which can occur due to restructuring, cost-cutting, or strategic shifts. For a Help Desk role, this may impact job stability or hiring plans, but specific details depend on official company announcements and industry conditions.

What is the difference between Verizon Help Desk vs Verizon Customer Support Specialist?

AspectVerizon Help DeskVerizon Customer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma; customer service training
Work EnvironmentCall centers, technical support teamsCall centers, customer service departments
Employer & Industry UsageTelecommunications, IT supportTelecommunications, customer service

The Verizon Help Desk primarily focuses on technical troubleshooting and resolving network or device issues, often requiring technical certifications. In contrast, the Verizon Customer Support Specialist emphasizes customer service, billing inquiries, and general support. Both roles operate in similar environments and are essential to Verizon's customer service operations, but they differ in technical complexity and focus.

More about Verizon Help Desk jobs
What cities are hiring for Verizon Help Desk jobs? Cities with the most Verizon Help Desk job openings:
What are the most commonly searched types of Verizon Help Desk jobs? The most popular types of Verizon Help Desk jobs are:
What states have the most Verizon Help Desk jobs? States with the most job openings for Verizon Help Desk jobs include:
What job categories do people searching Verizon Help Desk jobs look for? The top searched job categories for Verizon Help Desk jobs are:
Verizon Help Desk jobs near you
Infographic showing various Verizon Help Desk job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Manager - Mobile Devices

Ten4

Mount Laurel, NJ • Remote

$70K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

OpDecision is Hiring! 
OpDecision, a Ten4 company, works with businesses to reduce their wireless bills, with average savings of over 40%. We also offer lifecycle management of wireless devices, providing world-class troubleshooting and activation services.
The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for lifecycle management of our customer’s wireless devices, including activating cell phones, ordering devices, basic troubleshooting, and more. 
OpDecision provides a great benefits package and 4 weeks of PTO to start! 
  • Eight paid company holidays
  • PTO for your birthday
  • Health/dental/vision insurance
  • 401(k)
  • Tuition reimbursement/professional development
  • Paid Parental Leave
  • Room for growth

We are searching for a candidate that can work Monday through Friday with regular work hours of 8 am - 5 pm Eastern Time. This is a fully remote position with occassional in-office requirements. 
For payroll and tax purposes, candidates must live in the US from the following states: MD, NJ, FL, TX, AZ, PA, NC, CA.
The starting pay range for this position is $70,000 - $85,000 per year, depending on knowledge and experience. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunities.
JOB TITLE: Wireless Help Desk Manager
REPORTS TO: Director of Support Services
  
POSITION SUMMARY: 
The Wireless Help Desk Manager oversees day-to-day operations of the Support Services team that provides Tier 1 mobility help desk services. This position is responsible for ensuring all internal, as well as vendor-facing and client-facing, processes are performed with accuracy, appropriate urgency, and professional communication. Additional key responsibilities include identifying opportunities for automation, cost savings, and customer service quality improvement. This role will oversee the training, coaching, and strategic processes of the Tier 1 team so they are able to successfully support our clients, hit deadlines, and achieve internal company goals.  
ESSENTIAL DUTIES AND RESPONSIBILITIES: 
  • Monitor, troubleshoot and triage Assist client phone calls, emails, and tickets. 
  • Ensure the responsive end user help desk support for mobility-related services Monday through Friday 8:00 am – 5: 00 pm Eastern time.
    • Open, respond, track, and close all tickets in a timely manner. 
    • Escalate a ticket issue when appropriate.
    • Assist with ordering and activating new lines of service, suspending lines of service, administrator upgrades or replacement devices, add or remove features through the AT&T, Verizon, T-Mobile, etc. Premier Portals. 
    • Promptly update the internal customer ticketing system. 
    • Learn each Assist account to properly support their needs and goals. 
    • Work closely with the Assist account managers to provide best practices discussed on monthly review calls. 
    • Attend one client audit review call per quarter. 
  • Always accurately represent OpDecision and services in a professional manner. 
  • Provide excellent customer service in all aspects of the relationship with our clients including, but not limited to addressing service issues, fact gathering, and providing timely updates and resolutions. 
  • Provide management, training, and guidance to Tier 1 Support Specialists
    • Participate in the establishment of clear and measurable goals.
    • Provide a positive, upbeat, and motivating presence for the team.
    • Identify individual team member growth or challenge areas including conducting required performance reviews and providing positive mentorship.
    • Manage, share, update and support company policies and culture, Help Desk SOP, SLA compliance, knowledge of the Wizard capabilities, ForgeOS tickets and client knowledge base, and carrier portals.
    • Collaborate with peers sharing knowledge of B360 and Opus order processing.
    • Create and monitor appropriate metrics and KPI’s for team performance.
    • Review and approve PTO requests from team and other HRIS functions.
    • Ensure appropriate coverage/scheduling of Tier 1 Support Specialists
  • Provide backup support to team members as needed. 
  • Keep Directors/executive level informed at least weekly on progress of new hires.
  • Perform other duties and responsibilities as assigned. 
 
QUALIFICATIONS:  
  • Minimum 2 years’ experience managing direct reports.
  • High school diploma or general education degree (GED) required, Associate’s or Bachelor’s Degree preferred. 
  • Minimum 2 years’ experience working in ZOHO Desk, ServiceNow or other ticketing-based solutions is required. 
  • Minimum 2 years mobile carrier experience such as Verizon Wireless, AT&T Wireless, T-Mobile etc. is preferred.
  • Understanding of Microsoft Office, particularly Excel.
  • Must be customer-service oriented. 
  • Strong communication skills with ability to follow up clearly and effectively with others over the phone and email.
  • Ability to meet SLA deadlines in a fast-paced environment.
  • Positive outlook and ability to influence and motivate teams.
  • Must possess a strong sense of urgency and attention to detail. 
  • Demonstrated ability to prioritize multiple tasks to meet deadlines. 
  • Demonstrated ability to work independently and interact in a collaborative manner with other team members. 
  • Strong critical thinking and problem-solving skills required.
  • Occasional travel as needed. 
  • Must be authorized to work in the United States for any employer.
  • Must be able to read, write, and speak English proficiently. 
 
About Ten4 & OpDecision  
Since 1997, Ten4 (previously known as Distributed Computing or DCi) has been focused on business communications, specializing nationwide in both wired and wireless voice and data networks, billing services, and support monitoring. Ten4’s mission is to help multi-site, multi-state clients deploy effective, efficient, and easy-to-use telecom management solutions.  
Equal Employment Opportunity Policy 
Ten4 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

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