4423 Pheasant Ridge Road, Roanoke, Virginia 24014 The Helpdesk Manager leads enterprise IT support ... Verizon Own SLAs, escalations, renewals, and performance reviews Reduce vendor fragmentation ...
New
4423 Pheasant Ridge Road, Roanoke, Virginia 24014 The Helpdesk Manager leads enterprise IT support ... Verizon Own SLAs, escalations, renewals, and performance reviews Reduce vendor fragmentation ...
New
Help Desk Manager
Roanoke, VA · On-site
4423 Pheasant Ridge Road, Roanoke, Virginia 24014 The Helpdesk Manager leads enterprise IT support ... Verizon Own SLAs, escalations, renewals, and performance reviews Reduce vendor fragmentation ...
New
Help Desk Manager
Roanoke, VA · On-site
4423 Pheasant Ridge Road, Roanoke, Virginia 24014 The Helpdesk Manager leads enterprise IT support ... Verizon Own SLAs, escalations, renewals, and performance reviews Reduce vendor fragmentation ...
New
Help Desk Manager - Mobile Devices
Mount Laurel, NJ · Remote
$70K - $85K/yr
The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for ... Minimum 2 years mobile carrier experience such as Verizon Wireless, AT&T Wireless, T-Mobile etc. is ...
Quick apply
Help Desk Manager - Mobile Devices
Mount Laurel, NJ · Remote
$70K - $85K/yr
The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for ... Minimum 2 years mobile carrier experience such as Verizon Wireless, AT&T Wireless, T-Mobile etc. is ...
Help Desk Manager - Mobile Devices
Mount Laurel, NJ · On-site +1
$70K - $85K/yr
The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for ... Minimum 2 years mobile carrier experience such as Verizon Wireless, AT&T Wireless, T-Mobile etc. is ...
Help Desk Manager - Mobile Devices
Mount Laurel, NJ · On-site +1
$70K - $85K/yr
The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for ... Minimum 2 years mobile carrier experience such as Verizon Wireless, AT&T Wireless, T-Mobile etc. is ...
$96K - $132K/yr
Overview The Help Desk Manager reports to the Associate Vice President, IS Business Systems & Operational Support and is responsible for overall management of the IS Operational Systems that provide ...
$96K - $132K/yr
Overview The Help Desk Manager reports to the Associate Vice President, IS Business Systems & Operational Support and is responsible for overall management of the IS Operational Systems that provide ...
Help Desk Manager
Waterloo, IA · On-site
IT Help Desk Manager Department: Information Technology Reports To: Vice President of Information Technology Location: Waterloo, Iowa Work Arrangement: Full-Time, On-Site FLSA Status: Exempt Position ...
Help Desk Manager
Waterloo, IA · On-site
IT Help Desk Manager Department: Information Technology Reports To: Vice President of Information Technology Location: Waterloo, Iowa Work Arrangement: Full-Time, On-Site FLSA Status: Exempt Position ...
PURPOSE The Help Desk Manager is responsible for leading ibml's Help Desk operations and ensuring timely, professional, and effective support for customers, field service teams, and internal ...
PURPOSE The Help Desk Manager is responsible for leading ibml's Help Desk operations and ensuring timely, professional, and effective support for customers, field service teams, and internal ...
$96K - $132K/yr
Overview The Help Desk Manager reports to the Associate Vice President, IS Business Systems & Operational Support and is responsible for overall management of the IS Operational Systems that provide ...
$96K - $132K/yr
Overview The Help Desk Manager reports to the Associate Vice President, IS Business Systems & Operational Support and is responsible for overall management of the IS Operational Systems that provide ...
Help Desk Manager
Waterloo, IA · On-site
IT Help Desk Manager Department: Information Technology Reports To: Vice President of Information Technology Location: Waterloo, Iowa Work Arrangement: Full-Time, On-Site FLSA Status: ExemptPosition ...
Quick apply
Help Desk Manager
Waterloo, IA · On-site
IT Help Desk Manager Department: Information Technology Reports To: Vice President of Information Technology Location: Waterloo, Iowa Work Arrangement: Full-Time, On-Site FLSA Status: ExemptPosition ...
Help Desk Manager
Waterloo, IA · On-site
The role involves ensuring exceptional customer service, managing daily operations, and developing Help Desk personnel while achieving service performance standards. Responsibilities : • Lead ...
Help Desk Manager
Waterloo, IA · On-site
The role involves ensuring exceptional customer service, managing daily operations, and developing Help Desk personnel while achieving service performance standards. Responsibilities : • Lead ...
Help Desk Manager
Birmingham, AL · On-site
PURPOSE The Help Desk Manager is responsible for leading ibml's Help Desk operations and ensuring timely, professional, and effective support for customers, field service teams, and internal ...
Help Desk Manager
Birmingham, AL · On-site
PURPOSE The Help Desk Manager is responsible for leading ibml's Help Desk operations and ensuring timely, professional, and effective support for customers, field service teams, and internal ...
Help Desk Manager
Granville, OH · On-site
New River Electrical Corporation is seeking a Help Desk Manager to lead their IT Help Desk staff and provide exceptional support to internal customers. The role involves managing service quality ...
Help Desk Manager
Granville, OH · On-site
New River Electrical Corporation is seeking a Help Desk Manager to lead their IT Help Desk staff and provide exceptional support to internal customers. The role involves managing service quality ...
Help Desk Manager
Arlington, VA · Hybrid
Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk ...
Help Desk Manager
Arlington, VA · Hybrid
Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk ...
Help Desk Manager
Arlington, VA · On-site
Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk ...
Quick apply
Help Desk Manager
Arlington, VA · On-site
Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk ...
Help Desk Manager
Arlington, VA · On-site
Oversee and manage the help desk team, providing guidance, training, and support to ensure effective performance and professional development. * Establish and maintain customer service standards ...
Help Desk Manager
Arlington, VA · On-site
Oversee and manage the help desk team, providing guidance, training, and support to ensure effective performance and professional development. * Establish and maintain customer service standards ...
Yes Help Desk Manager - TS/SCI Required Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Help Desk ...
Yes Help Desk Manager - TS/SCI Required Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Help Desk ...
Help Desk Manager
Fayetteville, NC · On-site
Help Desk Manager TS/SCI Required Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Help Desk ...
Help Desk Manager
Fayetteville, NC · On-site
Help Desk Manager TS/SCI Required Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Help Desk ...
Help Desk Manager
Arlington, VA · On-site
Oversee and manage the help desk team, providing guidance, training, and support to ensure effective performance and professional development. * Establish and maintain customer service standards ...
Help Desk Manager
Arlington, VA · On-site
Oversee and manage the help desk team, providing guidance, training, and support to ensure effective performance and professional development. * Establish and maintain customer service standards ...
Help Desk Manager
Arlington, VA · On-site
Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk ...
Help Desk Manager
Arlington, VA · On-site
Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk ...
Oversee and manage the help desk team, providing guidance, training, and support to ensure effective performance and professional development. * Establish and maintain customer service standards ...
Oversee and manage the help desk team, providing guidance, training, and support to ensure effective performance and professional development. * Establish and maintain customer service standards ...
Manager Verizon Help Desk information
See salary details
$37.5K - $45.4K
1% of jobs
$45.4K - $53.3K
6% of jobs
$53.3K - $61.2K
8% of jobs
$67K is the 25th percentile. Wages below this are outliers.
$61.2K - $69.1K
13% of jobs
$69.1K - $77K
14% of jobs
The median wage is $80.8K / yr.
$77K - $85K
17% of jobs
$85K - $92.9K
13% of jobs
$96.1K is the 75th percentile. Wages above this are outliers.
$92.9K - $100.8K
8% of jobs
$100.8K - $108.7K
7% of jobs
$108.7K - $116.6K
7% of jobs
$116.6K - $124.5K
5% of jobs
$37.5K
$83.8K
$124.5K
How much do manager verizon help desk jobs pay per year?
As of Jul 14, 2026, the average yearly pay for manager verizon help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.
What is the difference between Manager Verizon Help Desk vs Help Desk Technician?
| Aspect | Manager Verizon Help Desk | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+, Network+ | CompTIA A+, HDI-CSR, Microsoft certifications |
| Work Environment | Supervisory, team management, strategic planning | Technical support, troubleshooting, customer service |
| Employer & Industry | Telecommunications, IT services, large corporations | IT support, customer service centers, tech companies |
The Manager Verizon Help Desk oversees support teams, manages operations, and ensures service quality, requiring leadership skills and strategic planning. In contrast, Help Desk Technicians focus on resolving technical issues directly for users, requiring strong technical troubleshooting skills. Both roles are essential in the telecommunications and IT industry, but they differ mainly in responsibility level and scope of work.
What cities are hiring for Manager Verizon Help Desk jobs? Cities with the most Manager Verizon Help Desk job openings:
What are the most commonly searched types of Verizon Help Desk jobs? The most popular types of Verizon Help Desk jobs are:
What states have the most Manager Verizon Help Desk jobs? States with the most job openings for Manager Verizon Help Desk jobs include:
Harmony Senior Services rating
4.2
Based on 16 frontline employees who took The Breakroom Quiz
Job description
4423 Pheasant Ridge Road, Roanoke, Virginia 24014Job DescriptionThe Helpdesk Manager leads enterprise IT support operations for a geographically distributed senior living organization with 50+ communities. This role is responsible for delivering reliable, responsive, and operationally critical technology support across corporate offices and communities, with strong ownership of access and identity management, vendor relationships, enterprise telephony, internet and carrier services, mobile devices, and end-user computing.
The Helpdesk Manager works closely with the Infrastructure & Network and Business Applications teams to ensure seamless support and operational continuity.
The Helpdesk Manager works closely with the Infrastructure & Network and Business Applications teams to ensure seamless support and operational continuity.
Leadership & Team Management
Lead, coach, and develop a Helpdesk team
Establish staffing models and escalation coverage
Train technicians on support workflows
Set performance metrics and drive continuous improvement
Helpdesk Operations & Escalation
Own daily helpdesk operations across all locations
Act as primary escalation point for critical incidents
Coordinate with Infrastructure & Network and Business Applications teams
Ensure consistent ticket documentation
Access & Identity Management
Own user provisioning and deprovisioning across Microsoft 365, SaaS applications, and devices
Ensure timely onboarding and offboarding aligned with HR
Enforce role-based access and least-privilege principles
Oversee device provisioning tied to access identity
Support audits and compliance
Vendor & Service Provider Management
Manage vendors including Microsoft, RingCentral, ISPs, Verizon
Own SLAs, escalations, renewals, and performance reviews
Reduce vendor fragmentation
Enterprise Telephony - RingCentral
Manage enterprise phone system across communities
Handle user provisioning, call routing, E911
Escalation owner for telephony outages
Internet & Carrier Services
Manage multi-carrier internet environments
Coordinate installs, outages, and upgrades
Partner with Infrastructure team
Mobility Management - Verizon
Manage devices, plans, billing, upgrades
Ensure security and cost management
PC and Tablet Computing Configuration & Lifecycle Management
Manage device imaging, deployment, refresh cycles
Track assets, warranties, and decommissioning
Why Harmony?401k + Fulltime & Part-time Benefits Packages
Training, Development & Career Laddering
Great work-life balance
Flexible Scheduling
What Harmony Senior Services employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Harmony Senior Services
Sourced by ZipRecruiter
Industry
Nursing and residential care facilities
Company size
1,001 - 5,000 Employees
Headquarters location
Charleston, SC, US
Year founded
2008