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Manager Verizon Help Desk Jobs (NOW HIRING)

Harmony Senior Services

Help Desk Manager

Roanoke, VA · On-site

4423 Pheasant Ridge Road, Roanoke, Virginia 24014 The Helpdesk Manager leads enterprise IT support ... Verizon • Own SLAs, escalations, renewals, and performance reviews • Reduce vendor ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

IT Help Desk Manager Department: Information Technology Reports To: Vice President of Information Technology Location: Waterloo, Iowa Work Arrangement: Full-Time, On-Site FLSA Status: ExemptPosition ...

SiloSmashers

Help Desk Manager

Arlington, VA · Hybrid

Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk ...

GDIT

Help Desk Manager

Fort Liberty, NC

Yes Help Desk Manager - TS/SCI Required Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Help Desk ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

Responsibilities for Help Desk Technician Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are ...

Purpose Brands LLC

Manager, Help Desk

Woodbury, MN · On-site

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all brands. This individual will oversee the Help Desk team responsible for daily technology requests ...

Purposebrands

Manager, Help Desk

Boca Raton, FL · Hybrid

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all brands. This individual will oversee the Help Desk team responsible for daily technology requests ...

Stanley Martin Homes

Help Desk Manager

Reston, VA · On-site

The Help Desk Manager will build structure, accountability, and consistency across the support ... Verizon * Get access to your paycheck early with an advanced pay option through Dayforce Wallet

Purposebrands

Manager, Help Desk

Woodbury, MN · Hybrid

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all brands. This individual will oversee the Help Desk team responsible for daily technology requests ...

Integral

Help Desk Manager

Tysons, VA · On-site

$120K - $135K/yr

Overview The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB). Responsibilities * Plan ...

Integral

Help Desk Manager

Tysons Corner, VA

$120K - $135K/yr

The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB). * Plan and implement the ...

E Logic

Help Desk Manager

Washington, DC · On-site

$50K/yr

E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology ...

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All JobsVerizon Help Desk JobsManager Verizon Help Desk Jobs

Manager Verizon Help Desk information

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$37.5K

$83.8K

$124.5K

How much do manager verizon help desk jobs pay per year?

As of Aug 4, 2026, the average yearly pay for manager verizon help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Verizon Help Desk vs Help Desk Technician?

AspectManager Verizon Help DeskHelp Desk Technician
CertificationsITIL, CompTIA A+, Network+CompTIA A+, HDI-CSR, Microsoft certifications
Work EnvironmentSupervisory, team management, strategic planningTechnical support, troubleshooting, customer service
Employer & IndustryTelecommunications, IT services, large corporationsIT support, customer service centers, tech companies

The Manager Verizon Help Desk oversees support teams, manages operations, and ensures service quality, requiring leadership skills and strategic planning. In contrast, Help Desk Technicians focus on resolving technical issues directly for users, requiring strong technical troubleshooting skills. Both roles are essential in the telecommunications and IT industry, but they differ mainly in responsibility level and scope of work.

What cities are hiring for Manager Verizon Help Desk jobs? Cities with the most Manager Verizon Help Desk job openings:
What are the most commonly searched types of Verizon Help Desk jobs? The most popular types of Verizon Help Desk jobs are:
What states have the most Manager Verizon Help Desk jobs? States with the most job openings for Manager Verizon Help Desk jobs include:
Manager Verizon Help Desk jobs near you

Help Desk Manager

Harmony Senior Services

Charleston, SC

Full-time

Retirement

Posted 24 days ago

Harmony Senior Services rating

4.0

Company rating: 4.0 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

4423 Pheasant Ridge Road, Roanoke, Virginia 24014Job DescriptionThe Helpdesk Manager leads enterprise IT support operations for a geographically distributed senior living organization with 50+ communities. This role is responsible for delivering reliable, responsive, and operationally critical technology support across corporate offices and communities, with strong ownership of access and identity management, vendor relationships, enterprise telephony, internet and carrier services, mobile devices, and end-user computing.
The Helpdesk Manager works closely with the Infrastructure & Network and Business Applications teams to ensure seamless support and operational continuity.

Leadership & Team Management

Lead, coach, and develop a Helpdesk team

Establish staffing models and escalation coverage

Train technicians on support workflows

Set performance metrics and drive continuous improvement

Helpdesk Operations & Escalation

Own daily helpdesk operations across all locations

Act as primary escalation point for critical incidents

Coordinate with Infrastructure & Network and Business Applications teams

Ensure consistent ticket documentation

Access & Identity Management

Own user provisioning and deprovisioning across Microsoft 365, SaaS applications, and devices

Ensure timely onboarding and offboarding aligned with HR

Enforce role-based access and least-privilege principles

Oversee device provisioning tied to access identity

Support audits and compliance

Vendor & Service Provider Management

Manage vendors including Microsoft, RingCentral, ISPs, Verizon

Own SLAs, escalations, renewals, and performance reviews

Reduce vendor fragmentation

Enterprise Telephony - RingCentral

Manage enterprise phone system across communities

Handle user provisioning, call routing, E911

Escalation owner for telephony outages

Internet & Carrier Services

Manage multi-carrier internet environments

Coordinate installs, outages, and upgrades

Partner with Infrastructure team

Mobility Management - Verizon

Manage devices, plans, billing, upgrades

Ensure security and cost management

PC and Tablet Computing Configuration & Lifecycle Management

Manage device imaging, deployment, refresh cycles

Track assets, warranties, and decommissioning

Why Harmony?

  • 401k + Fulltime & Part-time Benefits Packages

  • Training, Development & Career Laddering

  • Great work-life balance

  • Flexible Scheduling

What Harmony Senior Services employees say

Pay

Benefits

Hours and flexibility

Workplace

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