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Manager Verizon Help Desk Jobs (NOW HIRING)

Tria Federal

Help Desk Manager

We are seeking a dynamic and experienced Help Desk Manager to lead our Business Operations Services Center (BOSC) Help Desk operations. This role will be pivotal in managing the daily operations and ...

Brown and Caldwell

Help Desk Manager

Lakewood, CO · On-site

The Help Desk Manager role oversees a team, ensuring an efficient operation within the Help Desk platform. This position possesses control over decision-making within the function in alignment with ...

Leidos

Help Desk Manager

Aldie, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and performance metrics while supporting the team in ...

Leidos

Help Desk Manager

Chantilly, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and performance metrics while supporting the team in ...

CSA Global LLC

Help Desk Manager

Washington, DC · On-site

Client Solution Architects (CSA) is currently seeking a Help Desk Manager to support a program onsite* in the Washington DC area. For nearly 50 years, CSA has delivered integrated technology and ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily basis. Opens, tracks, and closes trouble tickets. Ensures problem ownership and promotes end-user ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily basis. Opens, tracks, and closes trouble tickets. Ensures problem ownership and promotes end-user ...

CSA Global LLC

Help Desk Manager

Washington, DC · Hybrid

Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure ...

C3EL

Senior Help Desk Manager

Honolulu, HI · On-site

Senior Help Desk Manager Security Clearance: Secret Location : Fort Shafter Flats, HI (Due to the nature of the work and contract requirements, U.S. Citizenship is required. ) Description: C3EL is ...

FHR

MO427-Help Desk Analyst 10830

Dover, DE · On-site

$20.50 - $28/hr

The primary function of this position is to resolve and/or manage issues over the phone or via ... with outside vendors (Verizon and others) to assist in team/and customer support for field ...

GDIT

Application Help Desk Manager

Tampa, FL · On-site

$102K - $138K/yr

Yes We are seeking a motivated Help Desk Manager to provide technical support and assistance to our users. The ideal candidate will be responsible for troubleshooting web application software issues ...

Ken`s Foods

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • Oversee day-to-day help desk operations supporting corporate and plant locations • Lead, coach, and manage a team of help desk ...

Ken's Foods, Inc.

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • Oversee day-to-day help desk operations supporting corporate and plant locations • Lead, coach, and manage a team of help desk ...

Ken's Foods

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • Oversee day-to-day help desk operations supporting corporate and plant locations • Lead, coach, and manage a team of help desk ...

Ken`s Foods

Help Desk Supervisor

Marlborough, MA

$110K - $120K/yr

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • Oversee day-to-day help desk operations supporting corporate and plant locations • Lead, coach, and manage a team of help desk ...

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All JobsManager Verizon Help Desk Jobs

Manager Verizon Help Desk information

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$37.5K

$83.8K

$124.5K

How much do manager verizon help desk jobs pay per year?

As of Jun 9, 2026, the average yearly pay for manager verizon help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Verizon Help Desk vs Help Desk Technician?

AspectManager Verizon Help DeskHelp Desk Technician
CertificationsITIL, CompTIA A+, Network+CompTIA A+, HDI-CSR, Microsoft certifications
Work EnvironmentSupervisory, team management, strategic planningTechnical support, troubleshooting, customer service
Employer & IndustryTelecommunications, IT services, large corporationsIT support, customer service centers, tech companies

The Manager Verizon Help Desk oversees support teams, manages operations, and ensures service quality, requiring leadership skills and strategic planning. In contrast, Help Desk Technicians focus on resolving technical issues directly for users, requiring strong technical troubleshooting skills. Both roles are essential in the telecommunications and IT industry, but they differ mainly in responsibility level and scope of work.

Is Verizon a good company to work for remotely?

As a Manager at Verizon Help Desk, working remotely is common and supported by the company's flexible work policies. Employees report that Verizon offers a collaborative environment with access to necessary tools like remote conferencing and ticketing systems, making remote work feasible and effective for customer support roles.
What cities are hiring for Manager Verizon Help Desk jobs? Cities with the most Manager Verizon Help Desk job openings:
What are the most commonly searched types of Verizon Help Desk jobs? The most popular types of Verizon Help Desk jobs are:
What states have the most Manager Verizon Help Desk jobs? States with the most job openings for Manager Verizon Help Desk jobs include:
Manager Verizon Help Desk jobs near you
Help Desk Manager

Help Desk Manager

H2 Performance Consulting

White Sands, NM • On-site

Full-time

Posted 18 days ago

Job description

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor's - E-Verify.
H2 Performance Consulting (H2) is seeking a Helpdesk Manager to join our Army project supporting 2000+ users with Desk/Desktop related issues for the White Sands Missile Range in White Sands, NM. This work will be performed on-client site and does require an active Secret clearance and at minimum a CompTIA A+ certification.
The Help Desk Manager responsibilities will include:
  • Manage team of Help Desk Support Technicians to include staffing, training, performance evaluation, and tasking
  • Act as a liaison between Contract and Government.
  • Prioritize and schedule technicians and resources to complete service desk functions.
  • Work with team members to identify issue trends and suggest long-term strategies to help mitigate incoming issues; identifying and providing input on unique or recurring customer problems.
  • Perform appropriate diagnostics when subordinate Technicians need assistance.
  • Provide Level 1 and Level 2 Help Desk/Desktop and basic troubleshooting support for desktop issues, application software and/or hardware, user account security, communications, system policy guidance, tablets, laptops, software, printers, document scanners, handheld devices, network service outages/disruptions and enterprise server outages/disruptions.
  • Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other information system-related technologies.
  • Utilize ticketing system to document symptoms and status information as well as assign an applicable priority.
  • Maintain history records and related problem documentation.
  • Utilize remote user administration to assist customers and provide troubleshooting support.
  • Advise and educate customers, within procedural guidelines, to ensure a complete solution to their technical or service questions.
  • Consult with programmers to explain software errors or to recommend changes to programs.
  • Contact software and hardware vendors to request service regarding defective products.
  • Install or assist service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
  • Perform approved software installations.
  • Perform system images and development of the baseline images for Workstations.
  • Perform hardware setups, moves and pickups.
  • Perform workstation updates and patching to ensure compliance standards are met.
  • Provide VIP support as needed.
  • Follow up cases and requests to completion.

Required Qualifications:
  • Bachelor's Degree in Computer Information Systems or Computer Science preferred; relevant and equivalent experience may be substituted for a degree requirement.
  • 1-2 years' experience leading a Help Desk or managing a Help Desk Team
  • 2-4 years' experience in administering Windows desktops and operating systems.
  • Microsoft and A+ certification required; Security+ preferred.
  • Active Secret clearance required at time of start on contract. Must possess SECRET clearance for access to classified areas. Applicant will be subject to a government security investigation and must maintain program security clearance eligibility requirements
  • Information Technology Infrastructure Library (ITIL) foundation certification preferred.
  • Experience in an end user-based environment.
  • Proficient in Microsoft Outlook experience required.
  • Good understanding of COTS software/hardware, including Microsoft Office and network products.
  • Working knowledge of SharePoint preferred.
  • Excellent communication skills.
  • Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly.
  • Ability to schedule, train, and motivate subordinates.
  • Self-motivated and ability to work on own initiative in a high-pressure environment.
  • Must be a United States citizen.
  • Must be 18 years of age or older.
  • Must be able to obtain and retain a valid Driver's License, in order to drive company vehicles.

Qualified candidates may submit their resume to the career section of our company website at http://www.h2pc.com. All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.

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