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Remote Verizon Help Desk Jobs (NOW HIRING)

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · Remote

$70K - $85K/yr

This is a fully remote position with occassional in-office requirements. For payroll and tax ... Minimum 2 years mobile carrier experience such as Verizon Wireless, AT&T Wireless, T-Mobile etc. is ...

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · On-site +1

$70K - $85K/yr

This is a fully remote position with occassional in-office requirements. For payroll and tax ... Minimum 2 years mobile carrier experience such as Verizon Wireless, AT&T Wireless, T-Mobile etc. is ...

Terrestris LLC

Remote Help Desk Specialist

We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI). I've never heard of Terrestris. What do you do? At Terrestris, we ...

TriOptus LLC

Help Desk Support - Sr - (Remote)

$20.50 - $27.75/hr

Help Desk Support - Sr Location: Richmond, VA (Remote) Duration: 6 months Job Type: Contract Provide application support through remote access tools to resolve internal end user issues Monitor and ...

WW&R

Help Desk Support Specialist Sr.

Cincinnati, OH · Remote

$23.94 - $31.15/hr

The Senior Specialist focuses on the remote resolution of complex technical issues to minimize ... Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.

ITC Federal, Inc.

Help Desk Supervisor

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ...

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Remote - Must be local to Colorado Duration: 04/01/2026 - 08/31/2026 Schedule: Monday-Friday | 8:00 AM - 5:00 PM MST Job Summary The Help Desk Analyst will provide Tier I and Tier II technical ...

VivSoft Technologies LLC

Help Desk Analyst

Herndon, VA · On-site +1

$21 - $28.75/hr

Remote, USA Clearance: Public Trust Type: Full Time, W2 Citizenship: U.S. Citizen About the Company We are a mission-driven technology company specializing in Cloud, DevSecOps, Artificial ...

Futran Tech Solutions Pvt. Ltd.

Help Desk - EPIC

$21 - $28.75/hr

Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and outbound call support ...

VivSoft Technologies

Help Desk Analyst

Herndon, VA · Remote

$21 - $28.75/hr

Remote, USA Clearance: Public Trust Type: Full Time, W2 Citizenship: U.S. Citizen About the Company We are a mission-driven technology company specializing in Cloud, DevSecOps, Artificial ...

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate ...

Cannon Search

Help Desk Specialist

Boston, MA · On-site +1

Participating in a 24/7 on-call rotation What They're Looking For: * 3+ years of Help Desk ... remote) * Excellent benefits, including 401(k) match and profit sharing * Stable, collegial ...

ACI Infotech

Help Desk Technician

$20.50 - $27.75/hr

Remote Scope of work: * Answering phone calls, working tickets, and responding to chats related to the UPN Project * Document issues using the CA ticket system * Identify and report trends related to ...

STI

Help Desk Analyst - Trenton, NJ(Remote)

Trenton, NJ · On-site +1

$20.50 - $28/hr

Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...

MetroSys

Help Desk Technician

Nashville, TN · Remote

Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

Horizon3.ai

Global Help Desk Manager

Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission ... Develop and maintain help desk workflows, knowledge base content, runbooks, and support ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ...

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All JobsVerizon Help Desk JobsRemote Verizon Help Desk Jobs

Remote Verizon Help Desk information

See salary details

$12

$23

$33

How much do remote verizon help desk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote verizon help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Does Verizon hire remote workers?

Verizon offers remote help desk positions, including roles like Remote Verizon Help Desk, which allow employees to work from home. These positions typically require strong communication skills, technical knowledge, and sometimes specific certifications, with flexible or full-time schedules depending on the role.

What is a Remote Verizon Help Desk job?

A Remote Verizon Help Desk job involves providing customer support and technical assistance to Verizon customers from a remote location, such as your home. Employees in this role help troubleshoot issues related to Verizon products and services, answer billing questions, and guide customers through setup and problem resolution. Communication is typically conducted via phone, chat, or email. Strong communication and problem-solving skills are essential, as well as familiarity with Verizon’s products and services.

What is the difference between Remote Verizon Help Desk vs Remote Technical Support Specialist?

AspectRemote Verizon Help DeskRemote Technical Support Specialist
CertificationsBasic IT certifications (CompTIA A+, Network+)Similar certifications, often including vendor-specific ones
Work EnvironmentCustomer service, troubleshooting via phone/chatTechnical troubleshooting, remote diagnostics
Employer & IndustryTelecommunications, VerizonIT services, various industries
Search & Comparison IntentCustomer support roles at VerizonTechnical troubleshooting roles in IT

Remote Verizon Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments but differ mainly in industry focus. The Verizon Help Desk emphasizes customer service within telecommunications, while Technical Support Specialists often work across various IT sectors with a broader technical scope.

What are the key skills and qualifications needed to thrive as a Remote Verizon Help Desk professional, and why are they important?

To thrive as a Remote Verizon Help Desk professional, you need strong troubleshooting skills, customer service experience, and a solid understanding of Verizon's products and services, often supported by a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote diagnostic tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving abilities are soft skills that distinguish top performers in this role. These skills ensure efficient resolution of customer issues, high satisfaction rates, and effective remote support in a fast-paced environment.

Is Verizon a good company to work for remotely?

The Remote Verizon Help Desk role is generally considered a stable position with benefits and opportunities for remote work. Employees often report positive experiences with company support, though individual experiences can vary based on team and location. Verizon's remote roles typically require strong communication skills and familiarity with help desk tools.

Why is Verizon laying off $15,000?

The mention of Verizon laying off $15,000 likely refers to a reported reduction in workforce or budget adjustments. For a Remote Verizon Help Desk role, such layoffs could impact staffing levels or job stability, but specific details depend on official company announcements and industry reports.

What are some common challenges faced by Remote Verizon Help Desk representatives, and how can they be addressed?

Remote Verizon Help Desk representatives often encounter challenges such as managing high call volumes, troubleshooting a wide range of technical issues, and maintaining clear communication with customers who may be frustrated. To address these challenges, representatives rely on strong problem-solving skills, comprehensive training on Verizon systems, and effective use of remote support tools. Staying organized, following established protocols, and seeking support from team leads or escalation channels are key strategies for success in this role.

How hard is it to get hired at Verizon?

Getting hired as a Remote Verizon Help Desk representative typically requires relevant customer service experience, technical skills, and the ability to work independently. The application process involves multiple interviews and assessments to evaluate technical knowledge and communication skills, making it moderately competitive depending on the position and location.
More about Remote Verizon Help Desk jobs
What cities are hiring for Remote Verizon Help Desk jobs? Cities with the most Remote Verizon Help Desk job openings:
What are the most commonly searched types of Verizon Help Desk jobs? The most popular types of Verizon Help Desk jobs are:
What states have the most Remote Verizon Help Desk jobs? States with the most job openings for Remote Verizon Help Desk jobs include:
What job categories do people searching Remote Verizon Help Desk jobs look for? The top searched job categories for Remote Verizon Help Desk jobs are:
Remote Verizon Help Desk jobs near you
Infographic showing various Remote Verizon Help Desk job openings in the United States as of July 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Manager - Mobile Devices

Ten4

Mount Laurel, NJ • Remote

$70K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

OpDecision is Hiring! 
OpDecision, a Ten4 company, works with businesses to reduce their wireless bills, with average savings of over 40%. We also offer lifecycle management of wireless devices, providing world-class troubleshooting and activation services.
The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for lifecycle management of our customer’s wireless devices, including activating cell phones, ordering devices, basic troubleshooting, and more. 
OpDecision provides a great benefits package and 4 weeks of PTO to start! 
  • Eight paid company holidays
  • PTO for your birthday
  • Health/dental/vision insurance
  • 401(k)
  • Tuition reimbursement/professional development
  • Paid Parental Leave
  • Room for growth

We are searching for a candidate that can work Monday through Friday with regular work hours of 8 am - 5 pm Eastern Time. This is a fully remote position with occassional in-office requirements. 
For payroll and tax purposes, candidates must live in the US from the following states: MD, NJ, FL, TX, AZ, PA, NC, CA.
The starting pay range for this position is $70,000 - $85,000 per year, depending on knowledge and experience. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunities.
JOB TITLE: Wireless Help Desk Manager
REPORTS TO: Director of Support Services
  
POSITION SUMMARY: 
The Wireless Help Desk Manager oversees day-to-day operations of the Support Services team that provides Tier 1 mobility help desk services. This position is responsible for ensuring all internal, as well as vendor-facing and client-facing, processes are performed with accuracy, appropriate urgency, and professional communication. Additional key responsibilities include identifying opportunities for automation, cost savings, and customer service quality improvement. This role will oversee the training, coaching, and strategic processes of the Tier 1 team so they are able to successfully support our clients, hit deadlines, and achieve internal company goals.  
ESSENTIAL DUTIES AND RESPONSIBILITIES: 
  • Monitor, troubleshoot and triage Assist client phone calls, emails, and tickets. 
  • Ensure the responsive end user help desk support for mobility-related services Monday through Friday 8:00 am – 5: 00 pm Eastern time.
    • Open, respond, track, and close all tickets in a timely manner. 
    • Escalate a ticket issue when appropriate.
    • Assist with ordering and activating new lines of service, suspending lines of service, administrator upgrades or replacement devices, add or remove features through the AT&T, Verizon, T-Mobile, etc. Premier Portals. 
    • Promptly update the internal customer ticketing system. 
    • Learn each Assist account to properly support their needs and goals. 
    • Work closely with the Assist account managers to provide best practices discussed on monthly review calls. 
    • Attend one client audit review call per quarter. 
  • Always accurately represent OpDecision and services in a professional manner. 
  • Provide excellent customer service in all aspects of the relationship with our clients including, but not limited to addressing service issues, fact gathering, and providing timely updates and resolutions. 
  • Provide management, training, and guidance to Tier 1 Support Specialists
    • Participate in the establishment of clear and measurable goals.
    • Provide a positive, upbeat, and motivating presence for the team.
    • Identify individual team member growth or challenge areas including conducting required performance reviews and providing positive mentorship.
    • Manage, share, update and support company policies and culture, Help Desk SOP, SLA compliance, knowledge of the Wizard capabilities, ForgeOS tickets and client knowledge base, and carrier portals.
    • Collaborate with peers sharing knowledge of B360 and Opus order processing.
    • Create and monitor appropriate metrics and KPI’s for team performance.
    • Review and approve PTO requests from team and other HRIS functions.
    • Ensure appropriate coverage/scheduling of Tier 1 Support Specialists
  • Provide backup support to team members as needed. 
  • Keep Directors/executive level informed at least weekly on progress of new hires.
  • Perform other duties and responsibilities as assigned. 
 
QUALIFICATIONS:  
  • Minimum 2 years’ experience managing direct reports.
  • High school diploma or general education degree (GED) required, Associate’s or Bachelor’s Degree preferred. 
  • Minimum 2 years’ experience working in ZOHO Desk, ServiceNow or other ticketing-based solutions is required. 
  • Minimum 2 years mobile carrier experience such as Verizon Wireless, AT&T Wireless, T-Mobile etc. is preferred.
  • Understanding of Microsoft Office, particularly Excel.
  • Must be customer-service oriented. 
  • Strong communication skills with ability to follow up clearly and effectively with others over the phone and email.
  • Ability to meet SLA deadlines in a fast-paced environment.
  • Positive outlook and ability to influence and motivate teams.
  • Must possess a strong sense of urgency and attention to detail. 
  • Demonstrated ability to prioritize multiple tasks to meet deadlines. 
  • Demonstrated ability to work independently and interact in a collaborative manner with other team members. 
  • Strong critical thinking and problem-solving skills required.
  • Occasional travel as needed. 
  • Must be authorized to work in the United States for any employer.
  • Must be able to read, write, and speak English proficiently. 
 
About Ten4 & OpDecision  
Since 1997, Ten4 (previously known as Distributed Computing or DCi) has been focused on business communications, specializing nationwide in both wired and wireless voice and data networks, billing services, and support monitoring. Ten4’s mission is to help multi-site, multi-state clients deploy effective, efficient, and easy-to-use telecom management solutions.  
Equal Employment Opportunity Policy 
Ten4 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

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