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Remote Verizon Help Desk Jobs in Florida (NOW HIRING)

Booz Allen Hamilton, Inc.

Help Desk Specialist

Doral, FL · On-site +1

$52K - $108K/yr

Remote Work: Yes Job Number: R0245340 Location: Doral,FL,US Share job via: Share Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about solving technical ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ...

Booz Allen Hamilton, Inc.

Help Desk Lead

Doral, FL · On-site +1

$61K - $141K/yr

Remote Work: No Job Number: R0245925 Location: Doral,FL,US Share job via: Share Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and implementation efforts for ...

CFS

IT Manager

Tampa, FL · Remote

$110K - $130K/yr

... remote monitoring tools. Bonus Experience of the IT Manager: * Experience with PowerShell or Automation tools. * IT service management and help desk leadership. * Network administration and ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · Remote

$18.75 - $25.25/hr

Strong knowledge with our ticketing systems, remote support tools, and system monitoring tools ... Helpdesk professionals in this role need to analyze complex issues, evaluate multiple variables ...

CFS

IT Manager

Tampa, FL · Remote

$115K - $130K/yr

Fulltime | Permanent | Remote Position Summary: We are seeking an experienced IT Manager to lead ... Provide leadership across help desk operations, hardware, network infrastructure, systems, software ...

Phsorg

$100K - $175K/yr

Remote Expert EPIC Configuration Analyst (Willow) Summary: Build Your Career. Make a Difference. We ... Provide tier-2 support of application incidents reported through the help desk; including 24/7 ...

Revolutional, LLC

Senior Full Stack Engineer

Miami, FL · Remote

$130K - $185K/yr

Remote Terms: Full-time Salary Range: $130K-185k DOE Clearance: Qualified candidates must be US ... Periodically assist with Help Desk support to troubleshoot and resolve end-user issues.

Revolutional, LLC

Full Stack Engineer

Miami, FL · Remote

$110/hr

Remote Terms: Full-time Salary Range: $110-160k DOE Clearance: Qualified candidates must be US ... Periodically assist with Help Desk support to troubleshoot and resolve end-user issues.

Phsorg

$81K - $138K/yr

Remote Senior EPIC Configuration Analyst (Orders) Summary: Build Your Career. Make a Difference. We ... Provide tier-2 support of application incidents reported through the help desk; including 24/7 ...

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All JobsVerizon Help Desk JobsRemote Verizon Help Desk JobsRemote Verizon Help Desk Jobs in Florida

Remote Verizon Help Desk information

What is a Remote Verizon Help Desk?

A Remote Verizon Help Desk job involves providing customer support and technical assistance to Verizon customers from a remote location, such as your home. Employees in this role help troubleshoot issues related to Verizon products and services, answer billing questions, and guide customers through setup and problem resolution. Communication is typically conducted via phone, chat, or email. Strong communication and problem-solving skills are essential, as well as familiarity with Verizon’s products and services.

What is the difference between Remote Verizon Help Desk vs Remote Technical Support Specialist?

AspectRemote Verizon Help DeskRemote Technical Support Specialist
CertificationsBasic IT certifications (CompTIA A+, Network+)Similar certifications, often including vendor-specific ones
Work EnvironmentCustomer service, troubleshooting via phone/chatTechnical troubleshooting, remote diagnostics
Employer & IndustryTelecommunications, VerizonIT services, various industries
Search & Comparison IntentCustomer support roles at VerizonTechnical troubleshooting roles in IT

Remote Verizon Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments but differ mainly in industry focus. The Verizon Help Desk emphasizes customer service within telecommunications, while Technical Support Specialists often work across various IT sectors with a broader technical scope.

What are the key skills and qualifications needed to thrive as a Remote Verizon Help Desk professional?

To thrive as a Remote Verizon Help Desk professional, you need strong troubleshooting skills, customer service experience, and a solid understanding of Verizon's products and services, often supported by a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote diagnostic tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving abilities are soft skills that distinguish top performers in this role. These skills ensure efficient resolution of customer issues, high satisfaction rates, and effective remote support in a fast-paced environment.

What are some common challenges faced by Remote Verizon Help Desk representatives, and how can they be addressed?

Remote Verizon Help Desk representatives often encounter challenges such as managing high call volumes, troubleshooting a wide range of technical issues, and maintaining clear communication with customers who may be frustrated. To address these challenges, representatives rely on strong problem-solving skills, comprehensive training on Verizon systems, and effective use of remote support tools. Staying organized, following established protocols, and seeking support from team leads or escalation channels are key strategies for success in this role.

What are the most commonly searched types of Verizon Help Desk jobs in Florida?

The most popular types of Verizon Help Desk jobs in Florida are:

What are popular job titles related to Remote Verizon Help Desk jobs in Florida?

For Remote Verizon Help Desk jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Verizon Help Desk jobs in Florida look for?

The top searched job categories for Remote Verizon Help Desk jobs in Florida are:

What cities in Florida are hiring for Remote Verizon Help Desk jobs?

Cities in Florida with the most Remote Verizon Help Desk job openings:

Remote Verizon Help Desk jobs near you
Infographic showing various Remote Verizon Help Desk job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Help Desk Specialist

Booz Allen Hamilton, Inc.

Doral, FL • On-site, Remote

$52K - $108K/yr

Full-time, Part-time

Medical, Life, Retirement, PTO

Posted 21 days ago

Booz Allen Hamilton rating

8.9

Company rating: 8.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

9th of 72 rated business consultants

Job description


Remote Work:
Yes
Job Number:
R0245340
Location:
Doral,FL,US
Share job via:
Share
Help Desk Specialist
The Opportunity:
Are you a dedicated, adaptable professional passionate about solving technical challenges in a fast-paced, critical environment? Do you thrive in a dynamic team setting and have the expertise to provide effective, efficient, timely, and valuable support for internal and external mission partners? We're looking for a customer-focused, problem-solving guru with the skills and certifications to manage dynamic workloads while delivering exceptional support to our mission partners.
As an information technology professional, you know how to interface with customers and leadership to understand needs and gain insight on shared delivery performance. You will be providing Tier I and II support for Help Desk tickets from team members and mission partners within the response service level agreement, updating tickets daily with complete notes, and ensuring tickets are resolved to the customer's satisfaction before they are closed. You'll educate and provide policy guidance on all inquiries. Ready to build the future of shared delivery for the better?
Join us. The world can't wait.
You Have:
  • Experience providing Help Desk support in a high-demand and fast-paced environment
  • Experience tracking, analyzing, and resolving technical incidents systematically using industry-standard software
  • Experience with Microsoft Windows, macOS, and cloud-based IT support tools
  • Knowledge of ITIL processes and Agile workflows
  • HS diploma or GED and 3+ years of experience in Help Desk Support, or Bachelor's degree in Information Technology, Information Systems, Computer Science, or Cybersecurity and 1+ year of experience in Help Desk Support

Nice If You Have:
  • Experience with Jira and Confluence
  • Knowledge of Azure, AWS, or Cloud technologies
  • Ability to learn emerging IT technologies
  • Possession of excellent organizational skills
  • Possession of excellent written and verbal communication skills, to interact across all organizational levels
  • CompTIA A+, ITIL Foundation Certification, or Microsoft Certified: Modern Desktop Administrator Associate Certification

Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $52,900.00 to $108,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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What Booz Allen Hamilton employees say

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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914

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