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Remote Itil Remote Jobs in Florida (NOW HIRING)

ServiceNow Business Analyst

Fort Myers, FL · Remote

$37.72 - $49.03/hr

Remote - Florida Department: IS Information Technology Svcs Work Type: Full Time Shift: Shift 1/8 ... ServiceNow Certified System Administrator (CSA) Preferred ITIL Foundations Preferred Certified ...

New

ServiceNow Business Analyst

Fort Myers, FL · On-site +1

$37.72 - $49.03/hr

Remote - Florida Department: IS Information Technology Svcs Work Type: Full Time Shift: Shift 1/8 ... ServiceNow Certified System Administrator (CSA) Preferred ITIL Foundations Preferred Certified ...

New

IT Project Manager

Orlando, FL · Remote

$90K - $125K/yr

... remote environment Nice to Have * PMP, PMI-ACP, or Scrum Master certification * Experience managing infrastructure, software development, or cloud migration projects * Familiarity with ITIL or ...

New

Help Desk Lead

Doral, FL · On-site +1

$86K - $198K/yr

Experience with remote desktop management, enterprise device provisioning, and IT asset tracking * Experience in ITIL service management principles, troubleshooting methodologies, and ticketing ...

Help Desk Specialist

Doral, FL · On-site +1

$52K - $108K/yr

Remote Work: Yes Job Number: R0245337 Location: Doral,FL,US Share job via: Share Help Desk ... Knowledge of ITIL processes and Agile workflows * HS diploma or GED and 3+ years of experience in ...

Help Desk Specialist

Doral, FL · On-site +1

$52K - $108K/yr

Remote Work: Yes Job Number: R0245340 Location: Doral,FL,US Share job via: Share Help Desk ... Knowledge of ITIL processes and Agile workflows * HS diploma or GED and 3+ years of experience in ...

Senior Incident Management Practice Engineer

Tampa, FL · On-site +1

$108K - $148K/yr

Strong understanding of ITIL 4 practices, with experience integrating Incident Management with ... This role is not eligible for work sponsorship Limited Geography Remote - This is a remote position ...

Senior Incident Management Practice Engineer

Tampa, FL · On-site +1

$108K - $148K/yr

Strong understanding of ITIL 4 practices, with experience integrating Incident Management with ... This role is not eligible for work sponsorship Limited Geography Remote - This is a remote position ...

Senior Incident Management Practice Engineer

Tampa, FL · On-site +1

$108K - $148K/yr

Strong understanding of ITIL 4 practices, with experience integrating Incident Management with ... This role is not eligible for work sponsorship Limited Geography Remote - This is a remote position ...

Senior Systems Engineer (REMOTE)

Miami Lakes, FL · On-site +1

$94K - $129K/yr

Knowledge of service management frameworks such as ITIL utilizing ServiceNow * Understanding/Knowledge of global security frameworks and standards like CGMP, HIPAA, CIS, NIST, FIPS * Experience in ...

IT Project Manager - Remote

Miami, FL · On-site +1

$120K - $160K/yr

This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview ...

This role provides first-contact remote technical support for network, server, and end-user systems ... ITIL Foundation (v4)

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Showing results 1-20

Remote Itil Remote information

What is the difference between Remote Itil Remote vs Remote Service Desk Technician?

AspectRemote Itil RemoteRemote Service Desk Technician
CertificationsITIL Foundation, CompTIA A+CompTIA A+, HDI Support Center
Work EnvironmentRemote, IT service management focusRemote, technical support for end-users
Industry UsageIT service providers, large enterprisesIT support companies, corporate IT departments
Job FocusITIL processes, service managementTechnical troubleshooting, user support

Remote Itil Remote roles focus on IT service management and ITIL processes, often requiring certifications like ITIL Foundation. Remote Service Desk Technicians primarily handle end-user technical support, with certifications like CompTIA A+. Both roles are remote but differ in their core responsibilities and industry applications.

What are the most commonly searched types of Itil Remote jobs in Florida? The most popular types of Itil Remote jobs in Florida are:
What job categories do people searching Remote Itil Remote jobs in Florida look for? The top searched job categories for Remote Itil Remote jobs in Florida are:
What cities in Florida are hiring for Remote Itil Remote jobs? Cities in Florida with the most Remote Itil Remote job openings:
Infographic showing various Remote Itil Remote job openings in Florida as of July 2026, with employment types broken down into 88% Full Time, 2% Part Time, 1% Temporary, and 9% Contract. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution.

ServiceNow Business Analyst

Lee Health

Fort Myers, FL • Remote

$37.72 - $49.03/hr

Full-time

Posted 2 days ago

New


Lee Health rating

7.0

Company rating: 7.0 out of 10

Based on 196 frontline employees who took The Breakroom Quiz

417th of 887 rated healthcare providers


Job description

Location: Remote - Florida

Department: IS Information Technology Svcs

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$37.72 - $49.03 / hour

Remote Position (FL Only) This is a remote position - incumbents, who reside in Florida only, may work at home. There may be occasional situations that require work to be performed on-site at an assigned Lee Health location.

Summary

Responsible for:

  • Serve as primary liaison between business users and technical development teams
  • Support ServiceNow application through incident and request management processes
  • Conduct stakeholder interviews, workshops, and discovery sessions
  • Gather, document, and validate business and technical requirements from stakeholders.
  • Translate business needs into functional specifications, user stories, and process flow diagrams.
  • Participate in Agile/Scrum meetings including sprint planning and backlog refinement
  • Coordinate testing support, document findings, and help validate that delivered work meets expected business and operational needs.
  • Communicate updates clearly and professionally to internal stakeholders, helping translate operational details into simple, actionable information.
  • Participates in release communications aiding in organizational change management for process updates.
  • Administers and maintains user access, roles, groups.
  • Staying current with ServiceNow products, features, and industry trends to drive innovation.

Educational Requirements:

Bachelor's Preferred; will accept 4+ years of experience in lieu of degree

Experience Requirements:

2-4 years of experience as a ServiceNow Business Analyst

Strong understanding of ITIL processes and IT service management principles

2+ years of hands-on experience working with the ServiceNow platform

Demonstrated experience with various ServiceNow platform areas such as:

  • IT Service Management - Asset, Incident, Change, Problem
  • Service Portfolio Management (SPM) - Demand, Resource, Project & Portfolio
  • IT Operations Management - Discovery, Service Mapping
  • Core Platform -Service Portal, Service Catalog, CSDM, CMDB

State of Florida Licensure Requirements

Not Required

Certifications/Registration Requirements:

ServiceNow Certified System Administrator (CSA) Preferred

ITIL Foundations Preferred

Certified ScrumMaster (CSM) Preferred

Other Requirements

This position requires good listening skills, attention to detail, follow-through, and the ability to provide exceptional customer service to the users of our ServiceNow platform. Engages with various business units to translate business needs into actionable requirements. Strong organizational skills for managing priorities, notes, and action items.


What Lee Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Lee Health logo

About Lee Health

Sourced by ZipRecruiter

Lee Health is one of the largest public health systems in the U.S. and one of the largest not-for-profit public health systems in Florida. With 4 acute care hospitals; Lee Memorial, Healthpark Medical Center, Cape Coral Hospital and Gulf Coast Medical Center, two specialty hospitals; Gaisano Children's Hospital and The Rehab Hospital. Lee Physician Group with over 80 practices throughout Southwest Florida, a Regional Cancer Center, seven outpatient centers, three walk-in clinics and two pediatric outpatient facilities. HEALTHGRADES ranks Lee Healths four acute care hospitals in the top 5% in the nation for overall clinical excellence in 2019, 2020, 2021 AND 2022 and is included in America's 250 Best Hospitals

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Fort Myers, FL, US

Year founded

1916