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Remote Level 2 It Support Jobs in Florida (NOW HIRING)

Revel Staffing

IT Support Supervisor

Tampa, FL · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for ... At least two years of experience in IT operations, application support, technical training, healt ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · Remote

$18.75 - $25.25/hr

Strong knowledge with our ticketing systems, remote support tools, and system monitoring tools ... Certifications such as MCA or MCE in Microsoft Azure platforms, and/or Google IT Support ...

Qode

IT Recruiter

Avon Park, FL · On-site +1

We offer a 100% remote environment, a high level of autonomy, and an uncapped commission plan ... support, and follow-up. Recruit for contract, contract-to-hire, and direct-hire IT positions across ...

Launch Potato

Head of IT

Delray Beach, FL · On-site +1

We run profitable and bootstrapped, with a South Florida HQ and a remote-first team across 18 ... Experience creating scalable processes, controls, policies, and documentation that support SOC 2 ...

CONMED Corporation

IT Project Manager

Largo, FL · Remote

$104K - $163K/yr

This REMOTE opportunity is not eligible for employer-visa sponsorship ** Key Duties and ... Coaching and support project team to follow PMO processes and procedures to support on time ...

CONMED

IT Project Manager

Largo, FL · Remote

$104K - $163K/yr

This REMOTE opportunity is not eligible for employer-visa sponsorship ** Key Duties and ... Coaching and support project team to follow PMO processes and procedures to support on time ...

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Remote Level 2 It Support information

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are the most commonly searched types of Level 2 It Support jobs in Florida? The most popular types of Level 2 It Support jobs in Florida are:
What are popular job titles related to Remote Level 2 It Support jobs in Florida? For Remote Level 2 It Support jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Level 2 It Support jobs in Florida look for? The top searched job categories for Remote Level 2 It Support jobs in Florida are:
What cities in Florida are hiring for Remote Level 2 It Support jobs? Cities in Florida with the most Remote Level 2 It Support job openings:
Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in Florida as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

IT Support Specialist

PARADIGM MANAGEMENT TEAM LLC

Gainesville, FL • On-site, Remote

Other

Medical, Dental, Vision, Life, Retirement

Posted yesterday

New

Job description

The Collier Companies is seeking an IT Support Specialist to join our team!
This is an on-site role, reporting from one of The Collier Companies' Home Office in Gainesville, which offers beautiful natural areas, a temperate climate, and tremendous educational, cultural, and commercial opportunities. Gainesville was recently ranked as one of the top 10 places to live in the United States.
We are seeking a highly motivated and technically skilled IT Support Specialist to join our onsite Information Technology team. This role is responsible for providing advanced Level II/III technical support for end users, endpoint systems, Microsoft cloud platforms, and enterprise applications across the organization.
The ideal candidate will possess strong experience supporting Microsoft 365, Azure, endpoint management technologies, and mixed operating system environments. This position serves as a technical escalation resource for the Help Desk team and requires excellent troubleshooting, communication, and customer service skills. Candidates should be comfortable operating in a fast-paced environment while maintaining a high standard of technical support and professionalism.
Perks - The Good Stuff:
  • The Collier Companies 401k match is 100% of your contribution up to 10% of your gross income.
  • Up to 24 days off during your first year with an annual increase!
  • Stylish TCC logo attire provided.
  • Comprehensive medical, dental & vision insurance.
  • Group & supplemental life insurance policy options.
  • Healthcare reimbursement account & legal services insurance.
  • Career growth opportunities.
  • Industry education opportunities.

Primary Responsibilities
  • Provide advanced onsite Level II/III support for desktops, laptops, mobile devices, printers, conferencing systems, and peripheral hardware
  • Troubleshoot and resolve escalated hardware, software, authentication, connectivity, and endpoint management issues
  • Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Azure Active Directory (Entra ID)
  • Deploy, configure, maintain, and troubleshoot Windows 10/11 and macOS systems in an enterprise environment
  • Manage endpoint provisioning, configuration policies, compliance, and device security through Microsoft Intune
  • Utilize Zendesk ticketing platform to document incidents, service requests, asset tracking, and resolution details
  • Support user account lifecycle management including onboarding, offboarding, MFA setup, permissions, and access control
  • Assist with endpoint security remediation, patch management, software deployment, and vulnerability mitigation
  • Collaborate with infrastructure, networking, and cybersecurity teams on operational support and project initiatives
  • Maintain technical documentation, knowledge base articles, and standard operating procedures
  • Monitor ticket queues and ensure service level expectations are consistently achieved
  • Participate in system upgrades, deployments, migrations, and IT improvement initiatives

Required Qualifications
  • Minimum 3+ years of professional IT support experience in a corporate or enterprise environment
  • Minimum 3+ years of hands-on experience supporting Microsoft 365 and Microsoft Azure environments
  • Strong technical knowledge of:
    • Windows 10 and Windows 11 administration and troubleshooting
    • Microsoft Intune / Endpoint Manager
    • Azure Active Directory (Entra ID)
    • Microsoft 365 administration and support
    • Desktop imaging, software deployment, and endpoint configuration
  • Experience supporting macOS devices in a business environment
  • Experience utilizing Zendesk or similar ITSM/ticketing platforms
  • Understanding of Active Directory, group policy, account administration, and endpoint security best practices
  • Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless connectivity troubleshooting
  • Strong analytical, troubleshooting, and problem-solving abilities
  • Excellent written and verbal communication skills
  • Demonstrated commitment to delivering exceptional customer service and end-user support
  • Associate's degree or higher in a relevant field (e.g., Information Technology, Computer Science) is required.

Preferred Qualifications
  • Experience with endpoint protection and vulnerability management solutions
  • Experience supporting hybrid and remote workforce environments
  • Familiarity with scripting or automation tools such as PowerShell is a plus
  • Experience working within structured ITIL or service management environments

Highly Desired Certifications
  • Microsoft Certified: Modern Desktop Administrator Associate
  • Microsoft 365 Certified
  • Azure Fundamentals or Azure Administrator Associate

Desired Certifications
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+

Soft Skills & Attributes
  • Customer-focused mindset with strong interpersonal skills
  • Ability to communicate technical concepts to non-technical users
  • Strong organizational and time management skills
  • Ability to manage multiple priorities and escalations effectively
  • Self-motivated with the ability to work independently and collaboratively
  • Strong attention to detail and commitment to operational excellence

Work Environment
  • Full-time onsite position
  • Participation in a rotating weekly on-call schedule for after-hours support and incident response is required
  • Occasional evening or weekend work may be required for maintenance windows, upgrades, or critical issue resolution
  • Ability to lift and transport IT equipment including desktops, monitors, and related hardware as needed

Our Culture - How We're Different:
The Collier Companies is a fast-growing company that fosters a professional attitude and a strong team spirit. We are committed to training our teams well, honoring their achievements, and promoting from within. Our team is highly focused on both personal and professional growth, building a strong relationship with our residents, and creating an environment that each of our residents can call home.
  • At The Collier Companies, we recognize TEAM MEMBERS for being the foundation of our success which aligns with our internal mission statement PROUDLY SUPPORTING OUR TEAM MEMBERS IN BECOMING THEIR BEST SELVES.
  • Our external mission is PROUDLY MAKING YOUR HOME THE HEART OF OUR BUSINESS.
  • We are good STEWARDS to each other, believe in collaboration and support one another to achieve our missions.
  • We PRIDE ourselves on working and growing with the principles taught in "The 7 Habits of Highly Effective People", written by Stephen Covey.
  • The Collier Companies Team Members are committed to CANI (Constant & Never-Ending Improvement) & to utilizing our I&R (Initiative & Resourcefulness) to find solutions that are BOTH E&E (Efficient & Effective) that we implement via IIT (I Intend To ____)
  • We are committed to ONGOING LEARNING - At The Collier Companies & sponsor book clubs, training, and mentorship to support the professional and personal growth of our team.
  • We also have our internal learning program called Collier College that is based on the structure and teachings from the Nathan Collier Master of Science in Real Estate program at the University of Florida.
  • GROWTH - We have a goal to double in size within the coming decade! Our team members have a FIRE IN THE BELLY and hold the torch with a BURNING SENSE OF URGENCY!
  • We bring STABILITY into the marketplace and to our residents with a LONG-TERM HOLD strategy. This benefits our human capital, finances, and customer experience.
  • ROOTED - We are privately owned and have been in business since the 1970's. We currently own and manage over 12,000 apartment homes and we're pacing over 1,000 new apartment home construction starts each year.

At The Collier Companies, it is all about people. Our Residents depend on us to be observant, interested in their lives, and quick to respond to their needs. We enjoy working with them and with each other. Every day is different: rewarding, challenging, and fun. When someone lives in one of our communities, they are entrusting us with providing their Home, something fundamental to their emotional, spiritual, and physical well-being and we consider that both a wonderful Honor and a significant Duty that we are passionate about. We ask all that join us to commit to doing likewise.
PROUDLY MAKING YOUR HOME THE HEART OF OUR BUSINESS WHILE SUPPORTING TEAM MEMBERS TO BECOME THEIR BEST SELVES
Background checks are an employment requirement. Upon submission of your application, you will be invited to complete our candidate assessment.
These are required steps in the hiring process.
The Collier Companies is an Equal Opportunity Employer
#LI-Onsite
#INDMP

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