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Remote Level 2 It Support Jobs in Florida (NOW HIRING)

Revel Staffing

IT Support Supervisor

Tampa, FL · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for ... At least two years of experience in IT operations, application support, technical training, healt ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · Remote

$18.75 - $25.25/hr

Strong knowledge with our ticketing systems, remote support tools, and system monitoring tools ... Certifications such as MCA or MCE in Microsoft Azure platforms, and/or Google IT Support ...

AtkinsRealis USA

Information Technology (IT)

Tampa, FL · On-site +1

Plan, initiate, and manage IT security projects and initiatives supporting organizational security objectives. May be assigned to unanticipated work locations throughout the United States. Remote ...

Posted today

Qode

IT Recruiter

Avon Park, FL · On-site +1

We offer a 100% remote environment, a high level of autonomy, and an uncapped commission plan ... support, and follow-up. Recruit for contract, contract-to-hire, and direct-hire IT positions across ...

Lennar

IT Technician II

Tallahassee, FL · On-site +1

The Onsite IT Technician II will troubleshoot and resolve technical problems, ensuring timely and ... high level of service. * Produce, update, and provide best practice support documentation.

New

Danaher

IT Project Manager - Remote

Miami, FL · On-site +1

$120K - $160K/yr

... 2 billion patients and more than three million clinicians per year. From uncovering the next ... The IT Project Manager is responsible for delivering key technical business initiatives and will ...

Bayswater Consulting Group

IT Project Manager

Orlando, FL · Remote

$90K - $125K/yr

This is a fully remote position open to candidates across the United States. Responsibilities * Lead end-to-end delivery of IT projects from initiation through closure * Define project scope ...

New

Launch Potato

Head of IT

Delray Beach, FL · On-site +1

We run profitable and bootstrapped, with a South Florida HQ and a remote-first team across 18 ... Experience creating scalable processes, controls, policies, and documentation that support SOC 2 ...

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Remote Level 2 It Support information

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are the most commonly searched types of Level 2 It Support jobs in Florida? The most popular types of Level 2 It Support jobs in Florida are:
What are popular job titles related to Remote Level 2 It Support jobs in Florida? For Remote Level 2 It Support jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Level 2 It Support jobs in Florida look for? The top searched job categories for Remote Level 2 It Support jobs in Florida are:
What cities in Florida are hiring for Remote Level 2 It Support jobs? Cities in Florida with the most Remote Level 2 It Support job openings:
Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

IT Support Supervisor

Revel Staffing

Tampa, FL • Remote

$85K - $115K/hr

Full-time

Posted 10 days ago

Job description

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for IT training, healthcare application support, system readiness, and end-user success.

This is a hands-on leadership role for someone who combines strong healthcare IT knowledge with team management, training, and operational support experience. The IT Support Supervisor will help ensure employees are prepared to use business and clinical applications effectively while maintaining system stability, data accuracy, security, and regulatory compliance.

The ideal candidate is an organized, service-focused leader who can manage competing priorities, improve support processes, develop employees, and collaborate effectively with clinical, operational, and technical teams.

Key Responsibilities
  • Lead, coach, and develop a remote team of IT training and application support specialists
  • Assign workloads, manage schedules, establish priorities, and monitor team performance
  • Oversee the development, configuration, testing, and delivery of IT and healthcare application training programs
  • Ensure new and existing employees receive consistent, accurate, and engaging technology training
  • Support application readiness, system stability, data integrity, and end-user adoption
  • Coordinate support and training activities for system implementations, upgrades, workflow changes, and organizational initiatives
  • Partner with clinical, operational, compliance, and technical leaders to identify training and support needs
  • Maintain and improve training materials, standard operating procedures, knowledge-base articles, workflows, and technical documentation
  • Review recurring support issues and identify opportunities to improve processes, reduce errors, and strengthen the end-user experience
  • Track team performance, service levels, training completion, support trends, and other operational metrics
  • Promote a service-first culture centered on accountability, professionalism, collaboration, and continuous improvement
  • Ensure all support and training activities comply with HIPAA requirements, privacy standards, security policies, and organizational procedures
  • Escalate complex application, system, security, or workflow concerns to the appropriate technical or operational teams
  • Perform additional IT leadership and support responsibilities as assigned
Required Qualifications
  • High school diploma or equivalent
  • At least two years of experience in IT operations, application support, technical training, healthcare technology, or a related field
  • Previous experience leading employees, coordinating team workloads, or serving in a senior or supervisory capacity
  • Current HIPAA compliance training or credential
  • Working knowledge of healthcare applications, IT support workflows, data integrity, and end-user training practices
  • Experience supporting remote employees and distributed teams
  • Strong leadership, communication, organization, documentation, and problem-solving skills
  • Ability to manage multiple priorities and respond effectively in a fast-paced environment
  • Ability to communicate technical information clearly to users with varying levels of technical knowledge
  • Ability to collaborate effectively with clinical, operational, compliance, and technical stakeholders