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Remote Level 2 It Support Jobs (NOW HIRING)

FiscalNote

IT Support Lead

$80K - $95K/yr

... level. The salary range for the role is $80,000 - 95,000 per year. #LI-HR1 What To Expect In This Position * Provide daily leadership, coaching, and performance management for two IT Support ...

FiscalNote

IT Support Lead

Charleston, WV · Remote

$80K - $95K/yr

... level. The salary range for the role is $80,000 - 95,000 per year. #LI-HR1 What To Expect In This Position * Provide daily leadership, coaching, and performance management for two IT Support ...

Shield

IT Support Supervisor

Anaheim, CA · On-site +1

$80K - $90K/yr

IronOrbit - Remote Compensation: $80,000 - $90,000 / year Description Supervises the day-to-day ... Assists Manager with Level I/II onboarding and skills development as needed. The IT Escalation ...

ProTek IT Solutions

IT Support Specialist

Clearwater, FL · Remote

$60K - $100K/yr

However, we're also open to remote or out-of-state candidates who can do the above. We offer ... skilled IT Support Specialists to help with our ever-expanding client base. We have positions ...

NICE

IT Technical Support

Sandy, UT · On-site +1

$20.50 - $28/hr

... level II troubleshooting, and being the face of IT globally. Excellent Customer Service skills and must be able to work alone and with remote teams. Education: Degree in Computer Science or ...

EmergeOrtho

IT Support Specialist

Shallotte, NC · On-site +1

This position will be remote, but travel to an EmergeOrtho office may be required depending on need ... The specialist promotes efficient utilization of resources while maintaining a high level of ...

Propeller Industries

IT Support Specialist

New York, NY · On-site +1

Remote - US Description Who We Are: We're builders, entrepreneurs, and problem-solvers who draw our ... This role handles Tier 1 and Tier 2 support, drives employee onboarding and offboarding, manages IT ...

Defense Unicorns

SkillBridge - IT Engineer

OR · Remote

A primary focus of this role is delivering Tier 1 and Tier 2 IT support, serving as the first point ... Ability to collaborate effectively with cross-functional teams in a remote, asynchronous ...

Quanta Services

IT Support Analyst

Birmingham, AL · On-site +1

... and remote environments, including support for operational technology (OT) systems critical to ... Provide Tier 1 and Tier 2 technical support for hardware, software, network, and connectivity ...

Net at Work

IT Support Specialist

$60K - $80K/yr

Provide on-site support in our NYC office and remote support to employees across the organization ... Ensure a high level of end-user satisfaction through excellent communication, professionalism ...

Sangoma

IT Support Manager - Remote US

Dallas, TX · Remote

... level of cross-functional coordination where no two days are the same. The ideal candidate is ... Lead, mentor, and develop a global IT support team delivering end-user support across multiple ...

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All JobsRemote Level 2 It Support Jobs

Remote Level 2 It Support information

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$14

$28

$45

How much do remote level 2 it support jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for remote level 2 it support in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Level 2 IT Support specialist, and why are they important?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What are some common challenges faced by Remote Level 2 IT Support professionals, and how can they effectively address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What are Remote Level 2 IT Support roles?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

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What job categories do people searching Remote Level 2 It Support jobs look for? The top searched job categories for Remote Level 2 It Support jobs are:
Remote Level 2 It Support jobs near you
IT Support Lead

IT Support Lead

FiscalNote

Remote

$80K - $95K/yr

Full-time

Posted 10 days ago

Job description

About the Position
The IT Support Lead reports to the VP, Information Security and will oversee the day-to-day delivery of L1/L2 IT support operations at FiscalNote. This role provides direct leadership and coaching to two IT Support Engineers, ensuring effective ticket resolution, excellent customer service, and strong process adherence. While remaining a senior escalation point for complex issues, the Support Lead's primary responsibility is to manage the support function at the operational level, enabling IT leadership to focus on strategic initiatives.
About the Team
The FiscalNote IT team supports all employee technology needs worldwide, including collaboration platforms, email, identity, and productivity systems. As a modern technology organization, we leverage tools that meet strict security standards while delivering a great user experience. The IT Support Lead plays a key role in ensuring consistent, reliable, and efficient front-line support.
About You
You are a proven IT support professional who thrives in people leadership and operational management. You can balance workload prioritization, staff development, and customer service metrics, while remaining technically capable of stepping in on challenging issues. You value structure, accountability, and continuous improvement at the team level.
The salary range for the role is $80,000 - 95,000 per year.
#LI-HR1
What To Expect In This Position
  • Provide daily leadership, coaching, and performance management for two IT Support Engineers
  • Manage the IT support queue, prioritizing and assigning requests to meet SLA commitments
  • Act as a senior escalation point for complex or critical IT support incidents
  • Maintain IT asset lifecycle management (inventory, procurement, deployment, decommissioning)
  • Drive improvements in IT documentation, knowledge base, and training materials
  • Partner with IT leadership on execution of process improvements, automation rollouts, and service enhancements (without owning strategic design)
  • Ensure smooth and consistent employee onboarding/offboarding experiences
  • Research and recommend new tools and practices; support implementation led by IT leadership
  • Support core IT systems including but not limited to, FiscalNote's collaboration suite, identity management, Mobile Device Management (MDM), and Antivirus
  • Participate in the IT support escalation rotation as needed
  • Leverage AI tools to automate repetitive IT workflows, including ticket triage, routing, and status updates within FreshService
  • Champion the use of AI-assisted documentation to maintain an accurate, up-to-date knowledge base with minimal manual overhead
  • Support the team's responsible use of Claude and other approved AI tools for drafting runbooks, SOPs, and internal communications

What Sets You Apart
  • 5+ years of IT Service Desk / Support experience with at least 1-2 years in a team lead, supervisor, or managing role
  • Strong leadership skills with the ability to delegate, coach, and hold team members accountable
  • Expert troubleshooting across macOS and Windows environments
  • Advanced knowledge of Google Workspace, Microsoft 365, and enterprise collaboration tools
  • Hands-on experience with Okta, Jamf, Intune, and enterprise ITSM platforms (FreshService preferred)
  • Strong networking knowledge (switches, routers, firewalls, Wi-Fi, VPNs)
  • Excellent written and verbal communication skills
  • Experience working within compliance frameworks such as SOC 2 / SOX, with focus on adhering to established IT controls and processes
  • Highly organized with proven ability to manage competing priorities
  • Familiarity with AI-assisted IT operations tools (e.g., AI ticket summarization, predictive routing, or chatbot-based Tier 0 deflection)
  • Exposure to prompt engineering or workflow automation using LLM-based tools in an IT or enterprise support context
  • Experience evaluating AI tools against SOC 2 / security requirements prior to deployment

$80,000 - $95,000 a year
Excited about this role, but don't meet 100% of the expected qualifications listed above? We'd still love for you to apply!
When applying to FiscalNote, rest assured that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact recruiting.team@fiscalnote.com, we'd be happy to connect!
As part of FiscalNote's commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation, please send an email to recruiting.team@fiscalnote.com to let us know the nature of your request.
About FiscalNote
FiscalNote is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action.
Home to CQ, FrontierView, VoterVoice, and many other industry-leading brands, FiscalNote helps organizations stay ahead of political and business risk.
At FiscalNote, We Lead with Values
Know your Audience • Find the Truth • Drive Alignment • Level Up • Own the Job • Bias for Action • Support the Family
Company Benefits
FiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring all FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries, retirement accounts, and equity packages to ensure we're all FN owners. Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe. Learn more at https://careers.fiscalnote.com/benefits/.
FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer.
FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.DHS.gov/E-Verify.

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