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Remote Level 2 It Support Jobs (NOW HIRING)

Red Cup IT, Inc.

Level 1 & 2 IT Support Technician We are seeking a Level 1 & 2 IT Support Technician to maintain ... Remote ToolsJira, HaloPSA, remote desktop/RMM toolsSoft SkillsPatience, active listening, and the ...

New

Red Cup IT, Inc.

$20.50 - $27.75/hr

Level 1 & 2 IT Support Technician We are seeking a Level 1 & 2 IT Support Technician to maintain ... Remote ToolsJira, HaloPSA, remote desktop/RMM toolsSoft SkillsPatience, active listening, and the ...

Systems Solutions

IT Support Specialist

$22 - $30/hr

Systems Solutions is an Information Technology Managed Services Provider located in Paducah, KY. We ... Providing Level 1 and Level 2 remote technical support to clients. * Works effectively within a ...

New

Revel Staffing

IT Support Supervisor

Amarillo, TX · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...

Revel Staffing

IT Support Supervisor

Austin, TX · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...

Revel Staffing

IT Support Supervisor

Baltimore, MD · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...

Revel Staffing

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...

Revel Staffing

IT Support Supervisor

Columbus, OH · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...

Revel Staffing

IT Support Supervisor

Dallas, TX · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...

Revel Staffing

IT Support Supervisor

Bellevue, WA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...

Revel Staffing

IT Support Supervisor

Boston, MA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...

Revel Staffing

IT Support Supervisor

Akron, OH · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...

New

Revel Staffing

IT Support Supervisor

Memphis, TN · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...

Revel Staffing

IT Support Supervisor

Springfield, MO · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...

Revel Staffing

IT Support Supervisor

Columbus, OH · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...

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Remote Level 2 It Support information

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$14

$28

$45

How much do remote level 2 it support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote level 2 it support in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.49 per hour, depending on experience, location, and employer.

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

More about Remote Level 2 It Support jobs

What cities are hiring for Remote Level 2 It Support jobs?

Cities with the most Remote Level 2 It Support job openings:

What are the most commonly searched types of Level 2 It Support jobs?

The most popular types of Level 2 It Support jobs are:

What states have the most Remote Level 2 It Support jobs?

States with the most job openings for Remote Level 2 It Support jobs include:

What job categories do people searching Remote Level 2 It Support jobs look for?

The top searched job categories for Remote Level 2 It Support jobs are:

Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in the United States as of August 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 100% Remote job distribution, with an average salary of $58,346 per year, or $28.1 per hour.

L1/L2 IT Service Desk Technician (Remote)

Remote

Red Cup IT, Inc.
Network Security • 11 - 50 employees
Learn more about Red Cup IT, Inc.external

Full-time

Posted 3 days ago

New

Job description

Level 1 & 2 IT Support Technician

We are seeking a Level 1 & 2 IT Support Technician to maintain the health of our hardware, software, and network infrastructure. You will serve as the first and second line of defense for technical issues resolving what you can at first contact, digging deeper on escalated problems, and minimizing downtime through rapid incident response.

Key Responsibilities 1. Tiered Troubleshooting & Technical Support

This is the "bread and butter" of the role.

Level 1 (First Contact):

  • Serving as the first point of contact for all incoming issues via ticket, phone, chat, or walk-up.
  • Resolving common issues at first touch: password resets, account lockouts, printer problems, basic software errors, and connectivity drops.
  • Accurately logging, categorizing, and prioritizing tickets in the ticketing system (Jira, HaloPSA, or similar).

Level 2 (Escalated Support):

  • Diagnosing and resolving escalated issues: software glitches, hardware malfunctions, and "ghost in the machine" bugs that L1 couldn't close.
  • Performing root cause analysis on recurring incidents.
  • Escalating to senior engineers (L3) with clear documentation of troubleshooting steps already taken.
2. Hardware & Software Lifecycle
  • Provisioning: Setting up new laptops, workstations, and mobile devices for employees, including imaging and MDM enrollment.
  • Installation: Deploying OS updates (Windows, macOS, Linux) and enterprise software suites.
  • Maintenance: Performing hardware repairs or coordinating with vendors for warranty replacements.
3. Network & Infrastructure Support

Responsible for the "last mile" of connectivity:

  • Ensuring devices can connect to local Wi-Fi, Ethernet, and VPN.
  • Basic troubleshooting of routers, switches, and access points; escalating complex network issues to senior engineers.
  • Managing peripherals such as network printers, VOIP phones, and video conferencing equipment.
4. User Access & Security
  • Identity Management: Creating, modifying, and offboarding user accounts via Active Directory or Okta.
  • Security Compliance: Ensuring all devices have updated endpoint protection, disk encryption, and multi-factor authentication (MFA) enabled.
  • Data Recovery: Assisting users with file backups and recovering lost data.
5. Documentation & Training

A great technician doesn't just fix a problem; they make sure it's easier to fix next time.

  • Writing and updating Standard Operating Procedures (SOPs) and knowledge base articles for the internal IT team.
  • Creating "How-to" guides for non-technical staff to promote self-service and reduce repeat tickets.
Essential Skills & Requirements Skill CategoryExamplesOperating SystemsWindows 10/11, macOS, Windows Server, Linux (Ubuntu/CentOS)Cloud/SaaSMicrosoft 365, Google Workspace, AWS, AzureTicketing & Remote ToolsJira, HaloPSA, remote desktop/RMM toolsSoft SkillsPatience, active listening, and the ability to explain complex tech in "plain English"CertificationsCompTIA A+, Network+, Microsoft 365 Certified, or ITIL Foundation (preferred)