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Remote Level 2 It Support Jobs (NOW HIRING)

Infinx

Level 2 IT Support Technician

Deerfield Beach, FL · Remote

$65K - $82K/yr

Provide remote user support and coordinate resolutions for other office locations as required ... Level 2 IT Support Technician ready to contribute to our mission and be part of our diverse and ...

FiscalNote

IT Support Lead

Charleston, WV · Remote

$80K - $95K/yr

... level. The salary range for the role is $80,000 - 95,000 per year. #LI-HR1 What To Expect In This Position * Provide daily leadership, coaching, and performance management for two IT Support ...

FiscalNote

IT Support Lead

$80K - $95K/yr

... level. The salary range for the role is $80,000 - 95,000 per year. #LI-HR1 What To Expect In This Position * Provide daily leadership, coaching, and performance management for two IT Support ...

Vaco LLC

IT support Specialist

Los Angeles, CA · On-site +1

... remote environments. This role focuses on endpoint support, identity access, collaboration tools, and maintaining a high-quality end-user experience. Key Responsibilities Provide Level 1-2 IT support ...

Shield

IT Support Supervisor

Anaheim, CA · On-site +1

$80K - $90K/yr

IronOrbit - Remote Compensation: $80,000 - $90,000 / year Description Supervises the day-to-day ... Assists Manager with Level I/II onboarding and skills development as needed. The IT Escalation ...

ProTek IT Solutions

IT Support Specialist

Clearwater, FL · Remote

$60K - $100K/yr

However, we're also open to remote or out-of-state candidates who can do the above. We offer ... skilled IT Support Specialists to help with our ever-expanding client base. We have positions ...

Everglade Works

IT Support Specialist

Seattle, WA · Remote

$40 - $55/hr

Are you an IT Support Specialist looking for a remote opportunity where your skills are valued ... At least 2+ years in IT support, technical support, or help desk roles. Technical Expertise:

EmergeOrtho

IT Support Specialist

Shallotte, NC · On-site +1

This position will be remote, but travel to an EmergeOrtho office may be required depending on need ... The specialist promotes efficient utilization of resources while maintaining a high level of ...

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Remote Level 2 It Support information

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$14

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How much do remote level 2 it support jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for remote level 2 it support in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Level 2 IT Support specialist, and why are they important?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What are some common challenges faced by Remote Level 2 IT Support professionals, and how can they effectively address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What are Remote Level 2 IT Support roles?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

More about Remote Level 2 It Support jobs
What cities are hiring for Remote Level 2 It Support jobs? Cities with the most Remote Level 2 It Support job openings:
What are the most commonly searched types of Level 2 It Support jobs? The most popular types of Level 2 It Support jobs are:
What states have the most Remote Level 2 It Support jobs? States with the most job openings for Remote Level 2 It Support jobs include:
What job categories do people searching Remote Level 2 It Support jobs look for? The top searched job categories for Remote Level 2 It Support jobs are:
Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in the United States as of May 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% Remote job distribution, with an average salary of $58,346 per year, or $28.1 per hour.
Level 2 IT Support Technician

Level 2 IT Support Technician

Infinx

Deerfield Beach, FL • Remote

$65K - $82K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

About Our Company:
At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.
We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.

A 2025 Great Place to Work®

In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.


Location:  Hybrid in Deerfield Beach, FL
Summary Description:
We are seeking an experienced and detail-oriented Level 2 IT Support Technician to provide advanced technical assistance to end users in a fast-paced business environment. The ideal candidate will demonstrate strong troubleshooting expertise, excellent communication skills, and the ability to handle escalated support requests effectively. This position involves providing user support, maintaining system stability, and supporting key healthcare and business applications.
Daily Responsibilities
  • Act as the Tier 2 escalation point for the help desk team, managing complex incidents requiring advanced troubleshooting
  • Provide expert hands-on support for Windows 11 PCs, Mac devices, laptops, desktops, printers, and peripherals
  • Troubleshoot and resolve software issues, including Microsoft 365, Outlook, Teams, SharePoint, and other core business tools
  • Administer Active Directory and Microsoft 365: create, modify, and manage user accounts, passwords, and permissions
  • Configure, deploy, and maintain new user devices in compliance with company standards and security requirements
  • Perform system patching, updates, and endpoint maintenance across devices
  • Assist with employee onboarding/offboarding processes including provisioning, access management, and equipment handling
  • Support and maintain workflows and user issues within Hyland OnBase Workflow and WorkView, including troubleshooting end-user access and process issues
  • Provide functional support for Revenue Manager and Cerner applications, coordinating with vendor support as needed to resolve incidents and maintain uptime
  • Document all incidents, resolutions, and procedures in the IT ticketing system andknowledge base
  • Collaborate with other IT staff to identify recurring technical problems and implement process improvements
  • Provide remote user support and coordinate resolutions for other office locations as required
Skills and Education:
  • Bachelor’s degree in Information Technology or related discipline or 3+ years of experience in technical field
  • 4-6 years of hands-on experience in desktop/user support within a corporate environment
  • Strong working knowledge of Windows 11, macOS, Microsoft 365, SharePoint, Intune, and endpoint management tools
  • Proven ability to support remote users and troubleshoot VPN or remote connectivity issues
  • Strong analytical, documentation, and problem-solving skills
  • Ability to work independently while managing multiple concurrent support requests
  • Excellent communication skills and customer-service abilities with a professional and patient demeanor
  • Lifting/Carrying at least 35 to 50 pounds; pulling, bending, stopping, crouching, and kneeling are required occasionally (under 1/3 of the workday)
  • Certifications such as CompTIA A+, Network+, or Microsoft MD-102/ M365 Certified: Modern Desktop Administrator preferred
  • Hands-on experience with Active Directory, Intune, Exchange Online, and Service Desk tools (ManageEngine, Freshservice, etc.) preferred
  • Exposure to Hyland OnBase Workflow and WorkView, Revenue Manager, and Cerner applications preferred
  • Previous experience in healthcare, financial, or regulated industries (HIPAA, SOC 2, etc.) preferred
Company Benefits and Perks:
Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.
  • Access to a 401(k) Retirement Savings Plan
  • Comprehensive Medical, Dental, and Vision Coverage
  • Paid Time Off
  • Paid Holidays
  • Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services

If you are a dedicated and experienced Level 2 IT Support Technician ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.

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