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Remote Level 2 It Support Jobs (NOW HIRING)

Bedrock Property Management

IT Support Specialist

$45K - $50K/yr

Experience providing technical support in both remote and onsite environments. * Ability to ... The noise level in the work environment is usually moderate. * Temperature in the workplace is ...

TTEC

$22 - $30.25/hr

... level of customer satisfaction. The role involves logging, tracking, and resolving Service Desk ... Provide Tier 1 and Tier 2 technical support using phone, ticketing systems, and chat tools.

Radiology Partners

IT Support Analyst II

$65K - $75K/yr

POSITION SUMMARY: • Provide IT support to end users utilizing Radiology Partners systems ... Remote Schedules • Generous PTO Plans and Paid Holidays • Proudly Certified as a Great Place to ...

Coralogix

IT Support Engineer

Boston, MA · On-site +1

$95K - $130K/yr

Provide Tier 1 & Tier 2 support for employees worldwide. * Manage the full employee lifecycle ... Create and maintain internal IT documentation and procedures. * Work closely with Security, HR, and ...

Addison Group

IT Support Technician

Two Harbors, MN · Remote

$30/hr

Two Harbors, MN (onsite 5 days per week) Compensation: $30/per hour Benefits: This position is ... and remote technical support across a manufacturing environment. This role will troubleshoot ...

Addison Group

IT Support Technician

Two Harbors, MN · Remote

$30/hr

Two Harbors, MN (onsite 5 days per week) Compensation: $30/per hour Benefits: This position is ... and remote technical support across a manufacturing environment. This role will troubleshoot ...

Addison Group

IT Support Technician

Two Harbors, MN · Remote

$30/hr

Two Harbors, MN (onsite 5 days per week) Compensation: $30/per hour Benefits: This position is ... and remote technical support across a manufacturing environment. This role will troubleshoot ...

radiology partners

IT Support Analyst

$65K - $75K/yr

Remote Work Location Type: Remote WHO WE ARE AND WHAT WE DO: Radiology Partners, through its ... (2) Education and Employment History. Radiology Partners participates in E-verify. Beware of ...

Texas Sports Academy Main

IT Support Specialist

... high-level athletic development. Students cover 2x the material in just 2 hours a day, using the ... We are hiring a Remote IT Support Specialist to help our students and parents navigate any ...

Known

IT Support Administrator

New York, NY · On-site +1

... two prestigious recognitions this year: #3 on The A-List as one of the top agencies in the world ... Provide hands-on and remote support for macOS and Windows devices, covering setup, deployment ...

CW IT SUPPORT INC

Tier 1 Support Technician

Wilmington, NC · On-site +1

$35K - $40K/yr

Tier I IT Support Technician - Wilmington, NC Looking to join an incredible team of IT technicians ... Apply over indeed - take the two assessments listed for the position as well. They should be sent ...

Mondo

IT Support Specialist

Manhattan, NY · Remote

Job Title: IT Support Specialist Location-Type: NYC onsite Start Date Is: ASAP Duration: (contract ... Provide expert-level technical support for end-user workstations for remote and NYC-based employees ...

Exos

IT Tech Support Analyst - Level 2

$65K - $70K/yr

This position will be remote, and ideally located in the Eastern Region/EST time-zone. A Day in the ... What We're Looking For: * 4+ years experience in a full-time IT / help desk support role

Cyera

IT Support - US

Manhattan, NY · On-site +1

$90K - $100K/yr

THE OPPORTUNITY We're hiring an IT Support professional to join our global IT team in NYC. This is ... Experience navigating MDM platforms at the support and triage level - Jamf Pro preferred * Working ...

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Remote Level 2 It Support information

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$14

$28

$45

How much do remote level 2 it support jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for remote level 2 it support in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Level 2 IT Support specialist, and why are they important?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What are some common challenges faced by Remote Level 2 IT Support professionals, and how can they effectively address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What are Remote Level 2 IT Support roles?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

More about Remote Level 2 It Support jobs
What cities are hiring for Remote Level 2 It Support jobs? Cities with the most Remote Level 2 It Support job openings:
What are the most commonly searched types of Level 2 It Support jobs? The most popular types of Level 2 It Support jobs are:
What states have the most Remote Level 2 It Support jobs? States with the most job openings for Remote Level 2 It Support jobs include:
What job categories do people searching Remote Level 2 It Support jobs look for? The top searched job categories for Remote Level 2 It Support jobs are:
Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $58,346 per year, or $28.1 per hour.

IT Support Specialist

Bedrock Property Management

Remote

$45K - $50K/yr

Full-time

Posted 27 days ago

Job description

At Bedrock Property Management, we do things a little differently. We're not your ordinary property management group and pride ourselves on doing business with smarts while being unexpected. We thrive on showing investors, customers, and residents that property development amp; management doesn't have to be boring. Most property management companies refer to the team that keeps things running smoothly as "maintenance", but we are NOT most property management companies. Bedrock focuses on providing the best service to our residents and our owners!
Bedrock Property Management Purpose and Core Values:
The relentless focus on genuine care and standards of excellence for our residents, guests, and clients is our highest mission. Our common purpose is to make a meaningful impact in the lives of others through selfless service.
Our Core Values:
Win As One: We treat everyone with respect, kindness, and empathy. Harnessing cross-functional collaboration, we elevate success, understanding the principle ‘good for the hive, good for the bee.’
By Any Means: No matter the ask, we find a way and take total ownership to make it happen. We Forget The Ordinary, by making the impossible ideas possible, consistently going above and beyond, without compromising integrity.
Continual Growth: We seize every opportunity to grow and develop as individuals, employees, and as a company.
Be Clear, Be Kind: We believe in the kindness of clarity, courageously embracing hard conversations to advance together with shared understanding and transparency.
POSITION SUMMARY:
Bedrock's IT Support Specialist serves as the primary point of contact for employee technology support and is responsible for delivering exceptional customer service while maintaining company technology systems. This role provides first-line technical support across a broad range of hardware, software, networking, cloud, and business applications while assisting with endpoint management, user administration, cybersecurity initiatives, onboarding/offboarding, and IT operational processes.
The ideal candidate is customer-focused, technically versatile, highly organized, and comfortable supporting a wide variety of technologies in a fast-paced environment.
KNOWLEDGE, SKILLS and ABILITIES:
  • Strong verbal and written communication skills with the ability to work effectively with employees, leadership, and vendors.
  • Excellent organizational, time management, and customer service skills.
  • Experience providing technical support in both remote and onsite environments.
  • Ability to troubleshoot and support Microsoft Windows, Microsoft 365, desktop hardware, mobile devices, printers, and business applications.
  • Working knowledge of user account administration, endpoint management, and device provisioning.
  • Familiarity with networking concepts including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
  • Experience with Microsoft 365 administration, including Outlook, Teams, SharePoint, Entra ID, Intune, and related cloud services.
  • Strong problem-solving skills with the ability to prioritize, troubleshoot, and resolve technical issues efficiently.
ESSENTIAL JOB FUNCTIONS:
End User Support
  • Serve as the first point of contact for IT support requests via Jira, email, phone, remote support tools, and in-person interactions.
  • Diagnose, troubleshoot, and resolve technical issues related to:
    • Microsoft Windows 10 and 11
    • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
    • Desktop and laptop hardware
    • Mobile devices
    • Printers, scanners, and peripherals
    • VPN, Wi-Fi, and basic network connectivity
    • Business and SaaS applications
  • Deliver exceptional customer service through timely communication, follow-up, and issue resolution.
  • Escalate complex issues to senior IT staff or vendors as appropriate.
Service Desk and Documentation
  • Log, prioritize, track, and resolve support tickets in Jira in accordance with established service levels.
  • Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
  • Create and update knowledge base articles, procedures, and support documentation.
  • Identify recurring issues and communicate trends or systemic concerns to IT leadership.
Endpoint and Asset Management
  • Configure, deploy, maintain, and support company-issued computers, mobile devices, and related technology equipment.
  • Perform operating system installations, software deployments, updates, and user profile configurations.
  • Manage hardware inventory, asset tracking, equipment refreshes, replacements, and returns.
  • Coordinate repairs, warranty claims, and vendor support requests.
User Administration and Access Management
  • Provision, modify, and disable user accounts and access rights in accordance with company policies.
  • Support Microsoft 365 account administration, distribution groups, shared mailboxes, and application access.
  • Assist with onboarding and offboarding activities, including account setup, equipment deployment, and access removal.
  • Ensure access permissions are assigned appropriately based on business requirements and security standards.
Infrastructure and Security Support
  • Perform routine system health checks, software updates, patching, and basic maintenance activities.
  • Assist with endpoint security, Microsoft Defender, Intune, and identity management activities.
  • Support basic networking functions, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity troubleshooting.
  • Assist with cybersecurity, compliance, and operational IT initiatives as assigned.
Additional Responsibilities
  • Participate in IT projects, technology rollouts, and process improvement initiatives.
  • Maintain awareness of emerging technologies and support best practices.
  • Perform other duties as assigned.
SPECIFIC EDUCATION OR EXPERIENCE:
  • Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent experience.
  • 2+ years of hands-on experience in a help desk, desktop support, service desk, or IT support role.
  • Strong experience supporting Microsoft Windows 10 and 11 environments.
  • Experience supporting Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.
  • Familiarity with Microsoft Entra ID, Intune, Microsoft Defender, and endpoint management concepts preferred.
  • Experience with ticketing systems such as Jira, ConnectWise, ServiceNow, or similar platforms.
  • Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VPN connectivity, and wireless networking.
  • Experience deploying and supporting desktop hardware, laptops, printers, mobile devices, and peripheral equipment.
  • Experience supporting SaaS applications and cloud-based business systems.
  • PowerShell experience preferred but not required.
  • CompTIA A+, Network+, Security+, Microsoft certifications, or equivalent certifications preferred.
  • Strong customer service, communication, problem-solving, organizational, and multitasking skills.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
  • Frequently sit, stand and walk.
  • Regularly required to talk or hear.
  • Frequently required to use hands or fingers to handle or feel objects, tools or controls.
  • Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
  • Occasionally lift and/or move up to 25 pounds.
  • Vision abilities include close vision, distance vision, peripheral vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
  • Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary.
TRAVEL REQUIREMENTS:
  • Travel unlikely for this role; however, 5% travel to assigned sites locally, as needed.
The Bedrock Experience
We're creating a different kind of company at Bedrock. We promise we will never be ordinary, which we hope you can see by this job description. At Bedrock, you will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways and do your best work. If you believe in yourself, enjoy a challenge, and appreciate working with exceptional people, then Bedrock could very well be the last company you ever work for.
Bedrock Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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