This role involves providing tier-2 technical support for building monitoring and control systems ... in IT support and a solid knowledge of networking technologies. The position includes remote work ...
This role involves providing tier-2 technical support for building monitoring and control systems ... in IT support and a solid knowledge of networking technologies. The position includes remote work ...
IT Support Engineer (Junior)
Mountain View, CA · On-site +1
$90K - $140K/yr
About the role Own day-to-day IT support for our Mountain View office and remote team - endpoint ... Final offers depend on level, location, and skills relevant to the role. Additional compensation ...
New
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IT Support Engineer (Junior)
Mountain View, CA · On-site +1
$90K - $140K/yr
About the role Own day-to-day IT support for our Mountain View office and remote team - endpoint ... Final offers depend on level, location, and skills relevant to the role. Additional compensation ...
New
IT Support Engineer
OR · Remote
$90K - $120K/yr
Who you are * 2-4+ years of hands-on IT Support, Systems Administration, or IT Engineering experience, preferably in a remote-first or distributed environment. * Extensive experience in administering ...
IT Support Engineer
OR · Remote
$90K - $120K/yr
Who you are * 2-4+ years of hands-on IT Support, Systems Administration, or IT Engineering experience, preferably in a remote-first or distributed environment. * Extensive experience in administering ...
IT Support Specialist
San Francisco, CA · On-site +1
$90K - $125K/yr
Provide Tier 1 and Tier 2 support for a fully remote workforce using MacBooks exclusively. * Manage ... Maintain and document standard operating procedures for IT systems and user support. Security ...
IT Support Specialist
San Francisco, CA · On-site +1
$90K - $125K/yr
Provide Tier 1 and Tier 2 support for a fully remote workforce using MacBooks exclusively. * Manage ... Maintain and document standard operating procedures for IT systems and user support. Security ...
IT Support Technician
$42K - $55K/yr
This role is for an entry-level IT support person or administrator with strong customer service ... This is a full-time position that is fully remote. Applicants must be located in, or willing to ...
IT Support Technician
$42K - $55K/yr
This role is for an entry-level IT support person or administrator with strong customer service ... This is a full-time position that is fully remote. Applicants must be located in, or willing to ...
IT Support Technician Level 1
Rochester, NY · Remote
$45K - $55K/yr
Training & development IT Support Technician Level 1: This role focuses primarily on remote end-user support, with additional responsibility for project work related to workstation deployments and ...
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IT Support Technician Level 1
Rochester, NY · Remote
$45K - $55K/yr
Training & development IT Support Technician Level 1: This role focuses primarily on remote end-user support, with additional responsibility for project work related to workstation deployments and ...
IT Support Engineer
$115K - $135K/yr
Monarch is seeking an IT Support Engineer to join our team during a period of hyper-growth ... 2-4 rounds * Reference Checks * Offer! Benefits : * Work wherever you want! As a fully remote ...
IT Support Engineer
$115K - $135K/yr
Monarch is seeking an IT Support Engineer to join our team during a period of hyper-growth ... 2-4 rounds * Reference Checks * Offer! Benefits : * Work wherever you want! As a fully remote ...
IT Support Analyst II
$55K - $65K/yr
Strong customer service skills, including support of executive-level personnel, with a positive ... Experience with remote support tools, ticketing systems, and clear communication to both technical ...
IT Support Analyst II
$55K - $65K/yr
Strong customer service skills, including support of executive-level personnel, with a positive ... Experience with remote support tools, ticketing systems, and clear communication to both technical ...
IT Support Specialist (Remote)
Denver, CO · Remote
$70K - $80K/yr
Our teams rely on strong systems, technology, and support to keep operations running efficiently, and our IT team plays a critical role in powering the people and platforms behind our success. At T3 ...
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IT Support Specialist (Remote)
Denver, CO · Remote
$70K - $80K/yr
Our teams rely on strong systems, technology, and support to keep operations running efficiently, and our IT team plays a critical role in powering the people and platforms behind our success. At T3 ...
Remote IT Support Specialist Flexible Hours & Growth
Seattle, WA · Remote
$40 - $55/hr
A forward-thinking tech-driven company is seeking a Remote IT Support Specialist who will provide ... Candidates should possess at least 2 years of IT support experience and be proficient with various ...
Remote IT Support Specialist Flexible Hours & Growth
Seattle, WA · Remote
$40 - $55/hr
A forward-thinking tech-driven company is seeking a Remote IT Support Specialist who will provide ... Candidates should possess at least 2 years of IT support experience and be proficient with various ...
Remote | IT Support & Systems Administration Specialist -- $55-$80/hour
New York, NY · Remote
$55 - $80/hr
This role supports current and upcoming remote consulting opportunities focused on structured ... have: * 2+ years of experience in IT support, helpdesk, service desk, systems administration ...
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Remote | IT Support & Systems Administration Specialist -- $55-$80/hour
New York, NY · Remote
$55 - $80/hr
This role supports current and upcoming remote consulting opportunities focused on structured ... have: * 2+ years of experience in IT support, helpdesk, service desk, systems administration ...
Remote IT Support Specialist - Flexible Hours & Growth
Seattle, WA · Remote
$40 - $55/hr
A forward-thinking tech-driven company is seeking a Remote IT Support Specialist who will provide ... Candidates should possess at least 2 years of IT support experience and be proficient with various ...
Remote IT Support Specialist - Flexible Hours & Growth
Seattle, WA · Remote
$40 - $55/hr
A forward-thinking tech-driven company is seeking a Remote IT Support Specialist who will provide ... Candidates should possess at least 2 years of IT support experience and be proficient with various ...
Reliable internet access is required on remote days. Duties/Responsibilities: * Serve as the first ... Escalate complex issues to Tier 2 support teams with thorough documentation * Maintain accurate ...
Reliable internet access is required on remote days. Duties/Responsibilities: * Serve as the first ... Escalate complex issues to Tier 2 support teams with thorough documentation * Maintain accurate ...
IT Support Administrator
$85K - $105K/yr
... 2, and Tier 3 tickets, while you manage escalated and high-impact issues, drive root-cause ... Provide outstanding customer service via remote support channels and tools (e.g., Teams screen ...
IT Support Administrator
$85K - $105K/yr
... 2, and Tier 3 tickets, while you manage escalated and high-impact issues, drive root-cause ... Provide outstanding customer service via remote support channels and tools (e.g., Teams screen ...
IT Support Engineer
$76K - $88K/yr
... 2 level. Primary Functions of the IT Support Engineer Include: * Manage ticket intake and triage by reviewing, prioritizing, and roperly categorizing incidents and service requests within the ...
IT Support Engineer
$76K - $88K/yr
... 2 level. Primary Functions of the IT Support Engineer Include: * Manage ticket intake and triage by reviewing, prioritizing, and roperly categorizing incidents and service requests within the ...
End-User Support Provide remote IT support across locations and time zones. Troubleshoot issues ... Required Qualifications * 2+ years in IT support, helpdesk, or a user-facing IT role * Windows 10 ...
End-User Support Provide remote IT support across locations and time zones. Troubleshoot issues ... Required Qualifications * 2+ years in IT support, helpdesk, or a user-facing IT role * Windows 10 ...
IT Support Specialist
Florence, KY · On-site +1
Remote (Florence, KY). Should be willing to travel to client location as needed. Duration: Fulltim ... Provide first level technical support, maintenance and troubleshooting for hardware and software in ...
IT Support Specialist
Florence, KY · On-site +1
Remote (Florence, KY). Should be willing to travel to client location as needed. Duration: Fulltim ... Provide first level technical support, maintenance and troubleshooting for hardware and software in ...
IT Support Specialist
Chicago, IL · On-site +1
This role is primarily remote, with one day per week in our Chicago office (or as needed) and is ... or IT support experience * Strong experience supporting: * Windows 10/11 * Microsoft 365 ...
IT Support Specialist
Chicago, IL · On-site +1
This role is primarily remote, with one day per week in our Chicago office (or as needed) and is ... or IT support experience * Strong experience supporting: * Windows 10/11 * Microsoft 365 ...
IT Support Specialist (Hybrid)
Nashville, TN · On-site +1
$65K - $75K/yr
Provide onsite support for our Nashville office Monday-Friday work schedule: 2 days remote and 3 days onsite in Nashville office. Qualifications WHAT YOU'LL NEED TO HAVE: * 2+ years of IT support ...
IT Support Specialist (Hybrid)
Nashville, TN · On-site +1
$65K - $75K/yr
Provide onsite support for our Nashville office Monday-Friday work schedule: 2 days remote and 3 days onsite in Nashville office. Qualifications WHAT YOU'LL NEED TO HAVE: * 2+ years of IT support ...
... * 2+ years of experience in a helpdesk, IT support, or corporate IT administrator role, preferably supporting a remote or distributed workforce * Hands-on experience troubleshooting macOS and Windows ...
... * 2+ years of experience in a helpdesk, IT support, or corporate IT administrator role, preferably supporting a remote or distributed workforce * Hands-on experience troubleshooting macOS and Windows ...
Remote Level 2 It Support information
See salary details
$14.66 - $17.44
1% of jobs
$17.44 - $20.21
8% of jobs
$22.62 is the 25th percentile. Wages below this are outliers.
$20.21 - $22.99
18% of jobs
The median wage is $25.70 / hr.
$22.99 - $25.76
23% of jobs
$25.76 - $28.54
14% of jobs
$30.73 is the 75th percentile. Wages above this are outliers.
$28.54 - $31.32
14% of jobs
$31.32 - $34.09
9% of jobs
$34.09 - $36.87
4% of jobs
$36.87 - $39.64
3% of jobs
$39.64 - $42.42
3% of jobs
$42.42 - $45.19
2% of jobs
$14
$28
$45
How much do remote level 2 it support jobs pay per hour?
As of Jun 5, 2026, the average hourly pay for remote level 2 it support in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.49 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Remote Level 2 IT Support specialist, and why are they important?
To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.
What are some common challenges faced by Remote Level 2 IT Support professionals, and how can they effectively address them?
Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.
What are Remote Level 2 IT Support roles?
Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.
What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?
| Aspect | Remote Level 2 It Support | Remote Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+; Microsoft Certified | CompTIA A+; Basic certifications |
| Work Environment | Technical support, troubleshooting complex issues | Customer support, basic troubleshooting |
| Employer Usage | IT departments, managed service providers | Help desk services, IT support companies |
| Search Intent | Technical problem-solving, advanced support | Basic support, customer service |
Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.
More about Remote Level 2 It Support jobs
What cities are hiring for Remote Level 2 It Support jobs? Cities with the most Remote Level 2 It Support job openings:
What are the most commonly searched types of Level 2 It Support jobs? The most popular types of Level 2 It Support jobs are:
What states have the most Remote Level 2 It Support jobs? States with the most job openings for Remote Level 2 It Support jobs include:
What job categories do people searching Remote Level 2 It Support jobs look for? The top searched job categories for Remote Level 2 It Support jobs are:
Full-time
Posted 5 days ago
Job description
A full-service IT solutions provider is seeking an experienced IT Support Specialist for their Atlanta office. This role involves providing tier-2 technical support for building monitoring and control systems, assisting with IT hardware installation, and coordinating project implementations. Candidates should have prior experience in IT support and a solid knowledge of networking technologies.
The position includes remote work with occasional travel within Georgia and surrounding states. J-18808-Ljbffr