ZipRecruiter

Log In

1

Internship Level 2 It Support Jobs (NOW HIRING)

Landus

IT Support Technician - Level 2

Humboldt, IA · On-site

$20.75 - $28.25/hr

Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues * Assist Level 1 Support via phone and Microsoft Teams with advanced ...

JASINT

Tier 2 IT Support

Monterey, CA · On-site

$65K - $73K/yr

Tier 2 IT Support Location(s): Monterey, CA Hours: Regular Full-Time Salary Range: $65k/yr - $73k ... IAT Level I (A+ CE or Network+ CE) required. * IAT Level II (Security+, CySA+, or SSCP) preferred ...

Polaris Healthcare

Help Desk Level 2 IT

Nanuet, NY

$70K - $85K/yr

... Level 2 IT support specialist, you will be responsible for providing technical assistance and troubleshooting support to our employees and affiliated providers. If you have a strong background in ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

This role supports Image Tech clients through Level 1-2 helpdesk and field service work . Some ... Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

This role supports Image Tech clients through Level 1-2 helpdesk and field service work . Some ... Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ...

Zen Techworks

Be Seen First

IT Support Technician (Level 2) - MSP / Hybrid Remote

Seattle, WA · On-site

$65K - $75K/yr

We're hiring an experienced Level 2 IT Support Technician to support our clients in the Seattle area. This is a hybrid role, but don't picture a typical "work from home" setup. You'll spend a good ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Provide onsite and remote Tier 1-2 IT support for workstations, applications, operating systems, and user accounts. * Manage and prioritize helpdesk tickets, ensuring efficient resolution or ...

JASINT

Tier 2 IT Support-Classroom Support

Arlington, VA · On-site

$65K - $73K/yr

Job Title: Tier 2 IT Support-Classroom Support Location(s): Crystal City, VA Hours: Regular ... Required IAT Level II (Security+, CySA+, CND, or SSCP) This is largely a sedentary role; however ...

Invision Technologies

IT Support Professional

Macon, GA · On-site

$35K - $60K/yr

Advanced level degree or certifications are desired. * Preferred certifications: Comptia A ... Experience as a tier 1-2 IT Support Specialist. * Working knowledge of O365, Azure, Sharepoint.

next page

Showing results 1-20

All JobsLevel 2 It Support JobsInternship Level 2 It Support Jobs

Internship Level 2 It Support information

See salary details

$9

$17

$25

How much do internship level 2 it support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for internship level 2 it support in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What types of tasks and projects can I expect to handle as an Internship Level 2 IT Support member?

As an Internship Level 2 IT Support member, you'll typically work on resolving more advanced user issues that go beyond basic troubleshooting, such as diagnosing network connectivity problems, supporting software installations, and assisting with hardware upgrades. You'll likely collaborate closely with senior IT staff, gaining hands-on experience in ticket management, remote support, and documentation. This role often involves working in a team environment, handling escalated tickets from Level 1 support, and contributing to ongoing IT improvement projects. These experiences provide valuable exposure to real-world IT challenges and are a strong foundation for advancing into full-time technical roles.

What is an Internship Level 2 IT Support role?

An Internship Level 2 IT Support role is a position designed for individuals, often students or recent graduates, who are gaining hands-on experience in technical support beyond basic troubleshooting. Level 2 IT Support typically involves resolving more complex technical issues, such as software configuration, network connectivity, and hardware diagnostics, often escalated from Level 1 support. Interns in this role may assist with system upgrades, security updates, and user training, while learning to document solutions and follow company procedures. This position helps interns develop practical IT skills and prepares them for more advanced roles in the IT field.

What is the difference between Internship Level 2 It Support vs Help Desk Technician?

AspectInternship Level 2 It SupportHelp Desk Technician
Required CredentialsBasic IT certifications, ongoing trainingCompTIA A+ or similar certifications often preferred
Work EnvironmentInternship setting, learning-focused, entry-levelHelp desk or support center, customer service-oriented
Employer & Industry UsageInternship programs in IT companies, educational institutionsIT support departments, managed service providers
Common Search & ComparisonYesYes

Internship Level 2 It Support typically refers to an entry-level, learning-focused role for students or new entrants, often part of an internship program. Help Desk Technicians are more established support staff responsible for troubleshooting and resolving user issues. Both roles require similar certifications and are used in similar environments, but internships are temporary and educational, while Help Desk roles are ongoing employment positions.

What are the key skills and qualifications needed to thrive as an Internship Level 2 IT Support, and why are they important?

Success as an Internship Level 2 IT Support requires a solid understanding of computer hardware, operating systems, networking fundamentals, and typically some coursework or certification like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and basic troubleshooting utilities is often expected. Strong problem-solving abilities, effective communication, and a customer-focused attitude help interns excel in assisting users and collaborating with teams. These skills are crucial to efficiently resolve technical issues and ensure smooth IT operations in a professional environment.
What cities are hiring for Internship Level 2 It Support jobs? Cities with the most Internship Level 2 It Support job openings:
What are the most commonly searched types of Level 2 It Support jobs? The most popular types of Level 2 It Support jobs are:
What states have the most Internship Level 2 It Support jobs? States with the most job openings for Internship Level 2 It Support jobs include:
Internship Level 2 It Support jobs near you
Level 2 IT Support Technician

Level 2 IT Support Technician

Infinx Healthcare

Deerfield Beach, FL • On-site, Remote

$65K - $82K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

About Our Company:
At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.
We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.
A 2025 Great Place to Work®
In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.
Location: Hybrid in Deerfield Beach, FL
Summary Description:
We are seeking an experienced and detail-oriented Level 2 IT Support Technician to provide advanced technical assistance to end users in a fast-paced business environment. The ideal candidate will demonstrate strong troubleshooting expertise, excellent communication skills, and the ability to handle escalated support requests effectively. This position involves providing user support, maintaining system stability, and supporting key healthcare and business applications.
Daily Responsibilities
  • Act as the Tier 2 escalation point for the help desk team, managing complex incidents requiring advanced troubleshooting
  • Provide expert hands-on support for Windows 11 PCs, Mac devices, laptops, desktops, printers, and peripherals
  • Troubleshoot and resolve software issues, including Microsoft 365, Outlook, Teams, SharePoint, and other core business tools
  • Administer Active Directory and Microsoft 365: create, modify, and manage user accounts, passwords, and permissions
  • Configure, deploy, and maintain new user devices in compliance with company standards and security requirements
  • Perform system patching, updates, and endpoint maintenance across devices
  • Assist with employee onboarding/offboarding processes including provisioning, access management, and equipment handling
  • Support and maintain workflows and user issues within Hyland OnBase Workflow and WorkView, including troubleshooting end-user access and process issues
  • Provide functional support for Revenue Manager and Cerner applications, coordinating with vendor support as needed to resolve incidents and maintain uptime
  • Document all incidents, resolutions, and procedures in the IT ticketing system andknowledge base
  • Collaborate with other IT staff to identify recurring technical problems and implement process improvements
  • Provide remote user support and coordinate resolutions for other office locations as required
Skills and Education:
  • Bachelor's degree in Information Technology or related discipline or 3+ years of experience in technical field
  • 4-6 years of hands-on experience in desktop/user support within a corporate environment
  • Strong working knowledge of Windows 11, macOS, Microsoft 365, SharePoint, Intune, and endpoint management tools
  • Proven ability to support remote users and troubleshoot VPN or remote connectivity issues
  • Strong analytical, documentation, and problem-solving skills
  • Ability to work independently while managing multiple concurrent support requests
  • Excellent communication skills and customer-service abilities with a professional and patient demeanor
  • Lifting/Carrying at least 35 to 50 pounds; pulling, bending, stopping, crouching, and kneeling are required occasionally (under 1/3 of the workday)
  • Certifications such as CompTIA A+, Network+, or Microsoft MD-102/ M365 Certified: Modern Desktop Administrator preferred
  • Hands-on experience with Active Directory, Intune, Exchange Online, and Service Desk tools (ManageEngine, Freshservice, etc.) preferred
  • Exposure to Hyland OnBase Workflow and WorkView, Revenue Manager, and Cerner applications preferred
  • Previous experience in healthcare, financial, or regulated industries (HIPAA, SOC 2, etc.) preferred
Company Benefits and Perks:
Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.
  • Access to a 401(k) Retirement Savings Plan
  • Comprehensive Medical, Dental, and Vision Coverage
  • Paid Time Off
  • Paid Holidays
  • Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services

If you are a dedicated and experienced Level 2 IT Support Technician ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.

Apply