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Internship Level 2 It Support Jobs (NOW HIRING)

Landus

IT Support Technician - Level 2

Early, IA · On-site

$19.25 - $26.50/hr

Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues * Assist Level 1 Support via phone and Microsoft Teams with advanced ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

This role supports Image Tech clients through Level 1-2 helpdesk and field service work . Some ... Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ...

AllStar

IT Support Specialist Tier II

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

New

ADS Technology

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Helpdesk IT Support Specialist Level II

Miami, FL · On-site

$40K - $65K/yr

Support Specialist Level II will be required to go onsite and remote support for multiple clients ... Company Description ADS Technology provides timely and reliable IT support for businesses in South ...

JASINT

Tier 2 IT Support-Classroom Support

Arlington, VA · On-site

$65K - $73K/yr

Job Title: Tier 2 IT Support-Classroom Support Location(s): Crystal City, VA Hours: Regular ... Required IAT Level II (Security+, CySA+, CND, or SSCP) This is largely a sedentary role; however ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Provide onsite and remote Tier 1-2 IT support for workstations, applications, operating systems, and user accounts. * Manage and prioritize helpdesk tickets, ensuring efficient resolution or ...

Layer 7 Consulting

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IT Support Specialist Level 2 - Parsippany, NJ

Parsippany, NJ · On-site

$60K - $65K/yr

IT Support Specialist - Level 2 Description: The IT Support Specialist - Level 2's role is to facilitate troubleshooting and assistance of our client base and provide issue resolution and ...

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Internship Level 2 It Support information

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How much do internship level 2 it support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for internship level 2 it support in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What types of tasks and projects can I expect to handle as an Internship Level 2 IT Support member?

As an Internship Level 2 IT Support member, you'll typically work on resolving more advanced user issues that go beyond basic troubleshooting, such as diagnosing network connectivity problems, supporting software installations, and assisting with hardware upgrades. You'll likely collaborate closely with senior IT staff, gaining hands-on experience in ticket management, remote support, and documentation. This role often involves working in a team environment, handling escalated tickets from Level 1 support, and contributing to ongoing IT improvement projects. These experiences provide valuable exposure to real-world IT challenges and are a strong foundation for advancing into full-time technical roles.

What is an Internship Level 2 IT Support role?

An Internship Level 2 IT Support role is a position designed for individuals, often students or recent graduates, who are gaining hands-on experience in technical support beyond basic troubleshooting. Level 2 IT Support typically involves resolving more complex technical issues, such as software configuration, network connectivity, and hardware diagnostics, often escalated from Level 1 support. Interns in this role may assist with system upgrades, security updates, and user training, while learning to document solutions and follow company procedures. This position helps interns develop practical IT skills and prepares them for more advanced roles in the IT field.

What is the difference between Internship Level 2 It Support vs Help Desk Technician?

AspectInternship Level 2 It SupportHelp Desk Technician
Required CredentialsBasic IT certifications, ongoing trainingCompTIA A+ or similar certifications often preferred
Work EnvironmentInternship setting, learning-focused, entry-levelHelp desk or support center, customer service-oriented
Employer & Industry UsageInternship programs in IT companies, educational institutionsIT support departments, managed service providers
Common Search & ComparisonYesYes

Internship Level 2 It Support typically refers to an entry-level, learning-focused role for students or new entrants, often part of an internship program. Help Desk Technicians are more established support staff responsible for troubleshooting and resolving user issues. Both roles require similar certifications and are used in similar environments, but internships are temporary and educational, while Help Desk roles are ongoing employment positions.

What are the key skills and qualifications needed to thrive as an Internship Level 2 IT Support, and why are they important?

Success as an Internship Level 2 IT Support requires a solid understanding of computer hardware, operating systems, networking fundamentals, and typically some coursework or certification like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and basic troubleshooting utilities is often expected. Strong problem-solving abilities, effective communication, and a customer-focused attitude help interns excel in assisting users and collaborating with teams. These skills are crucial to efficiently resolve technical issues and ensure smooth IT operations in a professional environment.
What cities are hiring for Internship Level 2 It Support jobs? Cities with the most Internship Level 2 It Support job openings:
What are the most commonly searched types of Level 2 It Support jobs? The most popular types of Level 2 It Support jobs are:
What states have the most Internship Level 2 It Support jobs? States with the most job openings for Internship Level 2 It Support jobs include:
Internship Level 2 It Support jobs near you
Level 2 IT Technician

Level 2 IT Technician

ASK Technologies, Inc.

Bala Cynwyd, PA • On-site

$65K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

The Level 2 IT Technician provides advanced technical support for end users, systems, and network infrastructure. This role handles escalated issues from Level 1 support, performs deeper troubleshooting, and assists with system administration tasks. The technician ensures timely resolution of technical problems while maintaining high customer satisfaction.

Key Responsibilities

  • Troubleshoot and resolve escalated hardware, software, and network issues.
  • Support Windows/macOS operating systems, user accounts, and workstation configurations.
  • Manage Active Directory tasks such as password resets, group membership changes, and workstation joins.
  • Configure, deploy, and maintain desktops, laptops, mobile devices, and peripherals.
  • Install, update, and troubleshoot business applications.
  • Monitor system performance and assist with patching, updates, and routine maintenance.
  • Support network components including switches, Wi‐Fi, VPN, and basic firewall rules.
  • Document solutions, procedures, and technical notes in the ticketing system.
  • Collaborate with Level 3 engineers on complex issues and project work.
  • Provide guidance to Level 1 technicians and help improve support processes.
  • Assist with onboarding/offboarding tasks such as account creation and equipment setup.

Required Skills & Qualifications

  • 2–4 years of IT support experience or equivalent technical training.
  • Strong knowledge of Windows 10/11, macOS, and common enterprise applications.
  • Experience with Active Directory, Office 365 administration, and basic networking.
  • Familiarity with ticketing systems (Autotask).
  • Ability to diagnose and resolve intermediate to advanced technical issues.
  • Strong communication and customer service skills.
  • Ability to work independently and manage multiple priorities.

Preferred Qualifications

  • CompTIA A+, Network+, or similar certifications.
  • Experience with imaging tools (SCCM, Intune, MDT, etc.).
  • Basic scripting knowledge (PowerShell, Bash).
  • Exposure to cloud platforms such as Azure or AWS.

Work Environment

  • Hybrid or on‐site support depending on company needs.
  • May require occasional after‐hours support or on‐call rotation.
  • Physical ability to lift and move equipment (typically 25–50 lbs).

Company Description

ASK Is a full-service IT Provider, servicing customers primarily in the Philadelphia metropolitan area. We specialize in managed IT support, Hosted Services, Security, Backup and disaster recovery, and Infrastructure services.