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Internship Level 2 It Support Jobs (NOW HIRING)

Landus

IT Support Technician - Level 2

Rake, IA · On-site

$20.25 - $27.75/hr

Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues * Assist Level 1 Support via phone and Microsoft Teams with advanced ...

Landus

IT Support Technician - Level 2

Bradford, IA

$20.50 - $28.25/hr

Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues * Assist Level 1 Support via phone and Microsoft Teams with advanced ...

Ksb

IT Support Engineer II

Richmond, VA

Richmond, VA ROLE SUMMARY We're seeking a dynamic Level 2 IT Support Engineer to join our modern IT infrastructure team, supporting KSB's North American operations. This role combines advanced ...

Syntec, LLC

Tier 2 IT Support Specialist

Cleveland, OH · On-site

$50K - $65K/yr

Internally, you need to provide us with that same level of clear, concise communication. What will you be doing every day? As a Tier 2 IT Support Specialist, you will work directly with our clients ...

Local MSP Provider

Tier 2 IT Support Specialist

Denver, CO · On-site

$50K - $66K/yr

As a Tier 2 IT Support Specialist, you'll be more than just a technical expert--you'll embody the values of Proactivity, Results, Integrity, Development, and Empathy. This is a hands-on, Tier 2 role ...

Providence Consulting

$21.75 - $30/hr

The IT Level 2 Technician is responsible for providing technical expertise and troubleshooting ... support, as well as in-depth knowledge of IT hardware and software. Workplace is Lansing MI ...

Layer 7 Consulting

Be Seen First

IT Support Specialist Level 2 - Parsippany, NJ

Parsippany, NJ · On-site

$60K - $65K/yr

IT Support Specialist - Level 2 Description: The IT Support Specialist - Level 2's role is to facilitate troubleshooting and assistance of our client base and provide issue resolution and ...

City of Odessa Police

Internship- IT Support

Odessa, TX · On-site

$15.25 - $20.25/hr

... To: IT Support Supervisor Summary : The Summer Intern position offers students and early-career professionals the opportunity to gain practical, hands-on experience in municipal government. Interns ...

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Internship Level 2 It Support information

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How much do internship level 2 it support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for internship level 2 it support in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What types of tasks and projects can I expect to handle as an Internship Level 2 IT Support member?

As an Internship Level 2 IT Support member, you'll typically work on resolving more advanced user issues that go beyond basic troubleshooting, such as diagnosing network connectivity problems, supporting software installations, and assisting with hardware upgrades. You'll likely collaborate closely with senior IT staff, gaining hands-on experience in ticket management, remote support, and documentation. This role often involves working in a team environment, handling escalated tickets from Level 1 support, and contributing to ongoing IT improvement projects. These experiences provide valuable exposure to real-world IT challenges and are a strong foundation for advancing into full-time technical roles.

What is an Internship Level 2 IT Support role?

An Internship Level 2 IT Support role is a position designed for individuals, often students or recent graduates, who are gaining hands-on experience in technical support beyond basic troubleshooting. Level 2 IT Support typically involves resolving more complex technical issues, such as software configuration, network connectivity, and hardware diagnostics, often escalated from Level 1 support. Interns in this role may assist with system upgrades, security updates, and user training, while learning to document solutions and follow company procedures. This position helps interns develop practical IT skills and prepares them for more advanced roles in the IT field.

What is the difference between Internship Level 2 It Support vs Help Desk Technician?

AspectInternship Level 2 It SupportHelp Desk Technician
Required CredentialsBasic IT certifications, ongoing trainingCompTIA A+ or similar certifications often preferred
Work EnvironmentInternship setting, learning-focused, entry-levelHelp desk or support center, customer service-oriented
Employer & Industry UsageInternship programs in IT companies, educational institutionsIT support departments, managed service providers
Common Search & ComparisonYesYes

Internship Level 2 It Support typically refers to an entry-level, learning-focused role for students or new entrants, often part of an internship program. Help Desk Technicians are more established support staff responsible for troubleshooting and resolving user issues. Both roles require similar certifications and are used in similar environments, but internships are temporary and educational, while Help Desk roles are ongoing employment positions.

What are the key skills and qualifications needed to thrive as an Internship Level 2 IT Support, and why are they important?

Success as an Internship Level 2 IT Support requires a solid understanding of computer hardware, operating systems, networking fundamentals, and typically some coursework or certification like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and basic troubleshooting utilities is often expected. Strong problem-solving abilities, effective communication, and a customer-focused attitude help interns excel in assisting users and collaborating with teams. These skills are crucial to efficiently resolve technical issues and ensure smooth IT operations in a professional environment.
What cities are hiring for Internship Level 2 It Support jobs? Cities with the most Internship Level 2 It Support job openings:
What are the most commonly searched types of Level 2 It Support jobs? The most popular types of Level 2 It Support jobs are:
What states have the most Internship Level 2 It Support jobs? States with the most job openings for Internship Level 2 It Support jobs include:
Internship Level 2 It Support jobs near you
Level 2 IT Technician

Level 2 IT Technician

Digacore Technology Consulting

Austin, TX

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 12 days ago

Job description

Level 2 IT Technician

Why Digacore?

We're a fast-paced, people-first MSP recently recognized as one of New Jersey's Top Workplaces for 2026, with:
Real career growth
Autonomy to own projects and make decisions
A collaborative culture (we back each other up - no egos)
Paid certs, strong leadership support, and a team that genuinely enjoys building together


About the Role:

As a Level 2 IT Technician, you'll handle escalated issues from Level 1 and take ownership of more complex technical problems across client environments. This role is hands-on and fast-moving-you'll be troubleshooting, digging into root causes, and helping stabilize and improve systems. You'll work across Microsoft environments, networking, and infrastructure, while partnering with internal teams to keep clients running smoothly. This is a strong fit for someone who's ready to move beyond basic support and take on deeper technical responsibility.


What You'll Do:

  • Own and resolve escalated issues from Level 1 across servers, networking, and cloud environments
  • Troubleshoot and support Windows Server, Microsoft 365, and Active Directory environments
  • Manage user access, permissions, group policies and Intune policies
  • Support and troubleshoot networking issues (LAN/WAN, VPN, connectivity, outages)
  • Assist with firewall configurations and network security changes (port forwarding, ACLs)
  • Handle file server and SharePoint permissions and access issues
  • Troubleshoot DNS-related issues and maintain DNS records
  • Monitor systems, investigate alerts, and ensure stability and performance
  • Maintain clear and accurate documentation in ConnectWise and IT Glue
  • Communicate directly with end users and clients, keeping issues moving and expectations clear
  • Collaborate with internal teams to identify recurring issues and improve client environments


Job Qualifications:

  • 3-5 years of hands-on IT support experience (MSP experience strongly preferred)
  • Strong troubleshooting skills across Windows, Microsoft 365, and server environments
  • Solid experience with Active Directory, DNS, and user/access management
  • Working knowledge of networking fundamentals (VPNs, firewalls, WAN/LAN)
  • Experience with RMM and PSA tools (ConnectWise is a plus)
  • Ability to manage and prioritize multiple issues in a fast-paced environment
  • Strong communication skills and a client-focused mindset
  • Comfortable taking ownership and working through complex problems independently
  • Experience with Intune or MDM tools, a plus
  • Exposure to firewall configuration and network security, a plus
  • Bachelor's degree or relevant certifications (A+, Network+, Microsoft, etc.), a plus


Perks & Benefits:

  • Nationwide medical, dental, life, and LTD insurance (we cover LTD + life 100%)
  • Generous PTO + Mental Health Days
  • 401(k) with company match
  • HSA & FSA options
  • Paid training & certification assistance
  • $500 sign-on bonus
  • Quarterly team events and career coaching
  • Equal opportunity employer - veterans encouraged to apply



We are an Equal Opportunity Employer!

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