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Internship Level 2 It Support Jobs (NOW HIRING)

Pae

IT Support Technician

Tucson, AZ · On-site

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...

Tencate Grass

IT Support Specialist II

Bay Shore, NY · On-site

IT Support Specialist II TenCate Grass Location: Bay Shore, NY (LandTek Group Office) Department ... service-level agreement (SLA) targets. • Provide structured feedback, coaching, and technical ...

WINONICS

IT Support Specialist

Brea, CA · On-site

$23 - $25/hr

Provide first-level technical support for hardware, software, network, and user access issues ... High school diploma or GED. * 1-3 years of IT support, help desk, internship, or related technical ...

Vimly

IT Support Analyst II

Seattle, WA

$55K - $65K/yr

The IT Support Analyst II will help keep employees productive by resolving support requests, documenting solutions, identifying recurring issues, and delivering a high level of service to both ...

WINONICS

IT Support Specialist

Brea, CA · On-site

$23 - $25/hr

Key ResponsibilitiesProvide first-level technical support for hardware, software, network, and user ... QualificationsRequiredHigh school diploma or GED.1-3 years of IT support, help desk, internship, or ...

HCTec

IT Support Analyst II

Mesa, AZ · Hybrid

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

Revolutionspace

IT Support Analyst

Boston, MA · On-site

$65 - $90/hr

Position Summary Revolution Space is seeking a strong IT Support Analyst to join our growing ... Level 2 / NIST SP 800-171). You'll be the frontline for end-user support while also owning key ...

Diamond Assets

IT Support Specialist II

Milton, WI · On-site

Job Title: IT Support Specialist 2 The IT Support Specialist 2 is an experienced technical resource ... Mentor, train, and review the work of Level 1 specialists, helping them grow their technical and ...

New

Diamond Assets

IT Support Specialist II

Milton, WI · On-site

Job Title: IT Support Specialist 2 The IT Support Specialist 2 is an experienced technical resource ... Mentor, train, and review the work of Level 1 specialists, helping them grow their technical and ...

New

Cherry Bekaert

IT Support Tech

Annapolis, MD · On-site

$21.25 - $29.25/hr

Provide first-level IT support for hardware, software, user accounts, and workplace technology issues. * Configure, deploy, maintain, and troubleshoot laptops, desktops, peripherals, and mobile ...

HCTec

IT Support Analyst II

Scottsdale, AZ · On-site

Qualifications: 2+ years of experience in IT support or related role. Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.

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Internship Level 2 It Support information

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How much do internship level 2 it support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for internship level 2 it support in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is an Internship Level 2 IT Support?

An Internship Level 2 IT Support role is a position designed for individuals, often students or recent graduates, who are gaining hands-on experience in technical support beyond basic troubleshooting. Level 2 IT Support typically involves resolving more complex technical issues, such as software configuration, network connectivity, and hardware diagnostics, often escalated from Level 1 support. Interns in this role may assist with system upgrades, security updates, and user training, while learning to document solutions and follow company procedures. This position helps interns develop practical IT skills and prepares them for more advanced roles in the IT field.

What types of tasks and projects can I expect to handle as an Internship Level 2 IT Support?

As an Internship Level 2 IT Support member, you'll typically work on resolving more advanced user issues that go beyond basic troubleshooting, such as diagnosing network connectivity problems, supporting software installations, and assisting with hardware upgrades. You'll likely collaborate closely with senior IT staff, gaining hands-on experience in ticket management, remote support, and documentation. This role often involves working in a team environment, handling escalated tickets from Level 1 support, and contributing to ongoing IT improvement projects. These experiences provide valuable exposure to real-world IT challenges and are a strong foundation for advancing into full-time technical roles.

What are the key skills and qualifications needed to thrive as an Internship Level 2 IT Support, and why are they important?

Success as an Internship Level 2 IT Support requires a solid understanding of computer hardware, operating systems, networking fundamentals, and typically some coursework or certification like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and basic troubleshooting utilities is often expected. Strong problem-solving abilities, effective communication, and a customer-focused attitude help interns excel in assisting users and collaborating with teams. These skills are crucial to efficiently resolve technical issues and ensure smooth IT operations in a professional environment.

What is the difference between Internship Level 2 It Support vs Help Desk Technician?

AspectInternship Level 2 It SupportHelp Desk Technician
Required CredentialsBasic IT certifications, ongoing trainingCompTIA A+ or similar certifications often preferred
Work EnvironmentInternship setting, learning-focused, entry-levelHelp desk or support center, customer service-oriented
Employer & Industry UsageInternship programs in IT companies, educational institutionsIT support departments, managed service providers
Common Search & ComparisonYesYes

Internship Level 2 It Support typically refers to an entry-level, learning-focused role for students or new entrants, often part of an internship program. Help Desk Technicians are more established support staff responsible for troubleshooting and resolving user issues. Both roles require similar certifications and are used in similar environments, but internships are temporary and educational, while Help Desk roles are ongoing employment positions.

What cities are hiring for Internship Level 2 It Support jobs?

Cities with the most Internship Level 2 It Support job openings:

What are the most commonly searched types of Level 2 It Support jobs?

The most popular types of Level 2 It Support jobs are:

What states have the most Internship Level 2 It Support jobs?

States with the most job openings for Internship Level 2 It Support jobs include:

Internship Level 2 It Support jobs near you

IT Technical Support - Sr. Staff (Korean Bilingual Required)

SBT Global, Inc.

Washington, DC • On-site

$5.6K/mo

Contractor

Posted 24 days ago

Job description

Company Description
Contract Period: 1 yr.
Work Hours: 09:00 AM ~ 18:00 PM
Pay rate: ~$5,650/M DOE
Korean Bilingual Required
Job Description
Overview:
We are seeking a Korean/English bilingual skilled and customer-focused Tier 2 IT Helpdesk Technician with 5+ years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments.
Key Responsibilities:
  • Provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments.
  • Troubleshoot and resolve incidents related to Microsoft Active Directory (user accounts, group policies, OUs, permissions, login issues, etc.).
  • Support Office suite (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools.
  • Handle escalations from Tier 1 support and work closely with Tier 3 and infrastructure teams for advanced issue resolution.
  • Perform user onboarding/offboarding and manage access rights through AD and other systems.
  • Provide on-site & off-hour VIP Support for Executives and other urgent cases.
  • Maintain accurate records of issues and resolutions using the service management system (e.g., Zendesk, etc.).
  • Assist with software deployment, patching, and system updates.
  • Identify recurring issues and recommend long-term solutions or process improvements.
  • Ensure compliance with IT security policies and procedures.

Qualifications
Qualifications:
  • Korean Bilingual Required
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 5+ years of hands-on experience in an IT support role in an enterprise environment.
  • Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP).
  • Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications.
  • Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc.).
  • Strong problem-solving and communication skills, both written and verbal.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar are preferred.
  • VDI support experience is a plus.
  • MacOS support experience is a plus.
  • Working knowledge of ITIL practices is a plus.

Preferred Experience:
  • Experience in IT service desk environments supporting 500+ end users.
  • Exposure to basic scripting (PowerShell) for automation tasks.
  • Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy).
  • Experience with Enterprise Mobility Management (or Mobile Device Management).
  • Experience with WDS (Windows Distribution Services).
  • Experience with disk imaging/cloning tools.

Additional Information
All your information will be kept confidential according to EEO guidelines.

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