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Internship Level 2 It Support Jobs (NOW HIRING)

Nuvia MSO LLC

Tier 2 IT Technician

Salt Lake City, UT

$70K/yr

Pay: $70,000/Year Role The Tier 2 IT Technician serves as the escalation point between Tier 1 support and Tier 3/ Systems Admin. This role focuses on diagnosing and resolving complex technical issues ...

Eclipse Integrated Systems

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IT Systems Engineer (level 2/3)

Parsippany Troy Hills, NJ · On-site

$70K - $80K/yr

IT Systems Engineer (Level 2/3) Eclipse is seeking an experienced IT Systems Engineer to support independent schools and educational organizations. This role combines end-user support, systems ...

International SOS

IT Support Specialist

Houston, TX · On-site

... Level 2 support for incidents escalated by the Service Desk, ensuring timely and effective ... IT service requests in accordance with defined processes and procedures as directed by the ...

Pae

IT Support Technician

San Bernardino, CA

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...

Pae

IT Support Technician

Eloy, AZ · On-site

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...

ProTek IT Solutions

IT Support Specialist

Clearwater, FL · Remote

$60K - $100K/yr

We are an IT Managed Service Provider seeking a skilled Sys Admin / IT Support Specialist. Our clients are small--to medium-sized businesses throughout the US. Work is primarily performed remotely ...

United Ag & Turf NE, LLC

IT Support

Farmington, CT

$22.75 - $31.25/hr

The IT Support role provides technical assistance, troubleshooting, and system support to ensure ... What You'll Do * Provide Tier 1 and Tier 2 technical support through the ticketing system

Four Hands

IT Support Intern

Austin, TX

$14.75 - $19.75/hr

Our internships are a minimum of 12 weeks, part-time (20 to 25 hours) and on-site. In This Role ... meet service level agreements * Assist with the offboarding process by deactivating accounts ...

Cowabunga Vegas

Level 1 IT Support Technician

Katy, TX · On-site

$19.75 - $27/hr

Pyek Group has recently implemented two new Point-of-Sale systems across its properties and, with ... IT support requests submitted via the ticketing system * Triage, prioritize, and resolve Level 1 ...

HI-LEX North America

IT Support Tech

Litchfield, MI · On-site

$19 - $26.25/hr

They prioritize and escalate tickets as necessary, following established service level agreements (SLAs). • Hardware and Software Setup: IT Support Technicians assist with the installation ...

Landus

IT Support Technician - Level 1

Des Moines, IA

$21 - $28.75/hr

The IT Support Technician is responsible for supporting all technology-related interfaces for ... An associate's degree in computer science or equivalent experience (1-2 years) with relevant IT ...

Trulieve

IT Support Tech

Pittsburgh, PA

$20.75 - $28.75/hr

Yes Job Title :IT Support Technician Department: Information Technology Reports to: Technology ... Must be at least 21 years old and pass Level 2 Background Screening. * Willingness to travel up to ...

Redolent, Inc

IT Support Technician

San Jose, CA · On-site

$25.25 - $34.50/hr

... level support; oversight of workstation management tools. The IT Support Specialist will be ... I/II support desks by creating/updating support run books and working on escalations at the Tier ...

HCTec

IT Support Analyst II

Scottsdale, AZ · On-site

Qualifications: 2+ years of experience in IT support or related role. Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.

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Internship Level 2 It Support information

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How much do internship level 2 it support jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for internship level 2 it support in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What types of tasks and projects can I expect to handle as an Internship Level 2 IT Support member?

As an Internship Level 2 IT Support member, you'll typically work on resolving more advanced user issues that go beyond basic troubleshooting, such as diagnosing network connectivity problems, supporting software installations, and assisting with hardware upgrades. You'll likely collaborate closely with senior IT staff, gaining hands-on experience in ticket management, remote support, and documentation. This role often involves working in a team environment, handling escalated tickets from Level 1 support, and contributing to ongoing IT improvement projects. These experiences provide valuable exposure to real-world IT challenges and are a strong foundation for advancing into full-time technical roles.

What is an Internship Level 2 IT Support role?

An Internship Level 2 IT Support role is a position designed for individuals, often students or recent graduates, who are gaining hands-on experience in technical support beyond basic troubleshooting. Level 2 IT Support typically involves resolving more complex technical issues, such as software configuration, network connectivity, and hardware diagnostics, often escalated from Level 1 support. Interns in this role may assist with system upgrades, security updates, and user training, while learning to document solutions and follow company procedures. This position helps interns develop practical IT skills and prepares them for more advanced roles in the IT field.

What is the difference between Internship Level 2 It Support vs Help Desk Technician?

AspectInternship Level 2 It SupportHelp Desk Technician
Required CredentialsBasic IT certifications, ongoing trainingCompTIA A+ or similar certifications often preferred
Work EnvironmentInternship setting, learning-focused, entry-levelHelp desk or support center, customer service-oriented
Employer & Industry UsageInternship programs in IT companies, educational institutionsIT support departments, managed service providers
Common Search & ComparisonYesYes

Internship Level 2 It Support typically refers to an entry-level, learning-focused role for students or new entrants, often part of an internship program. Help Desk Technicians are more established support staff responsible for troubleshooting and resolving user issues. Both roles require similar certifications and are used in similar environments, but internships are temporary and educational, while Help Desk roles are ongoing employment positions.

What are the key skills and qualifications needed to thrive as an Internship Level 2 IT Support, and why are they important?

Success as an Internship Level 2 IT Support requires a solid understanding of computer hardware, operating systems, networking fundamentals, and typically some coursework or certification like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and basic troubleshooting utilities is often expected. Strong problem-solving abilities, effective communication, and a customer-focused attitude help interns excel in assisting users and collaborating with teams. These skills are crucial to efficiently resolve technical issues and ensure smooth IT operations in a professional environment.
What cities are hiring for Internship Level 2 It Support jobs? Cities with the most Internship Level 2 It Support job openings:
What are the most commonly searched types of Level 2 It Support jobs? The most popular types of Level 2 It Support jobs are:
What states have the most Internship Level 2 It Support jobs? States with the most job openings for Internship Level 2 It Support jobs include:
Internship Level 2 It Support jobs near you

Tier 2 IT Technician

Nuvia MSO LLC

Salt Lake City, UT

$70K/yr

Full-time

Posted 26 days ago

Job description

Pay: $70,000/Year

Role
The Tier 2 IT Technician serves as the escalation point between Tier 1 support and Tier 3/ Systems Admin. This role focuses on diagnosing and resolving complex technical issues, stabilizing production environments, and improving IT operations through documentation, automation, and process refinement. The T2 Technician plays a critical role in minimizing downtime, ensuring system reliability, and supporting business-critical workflows.


Responsibilities

  • Serve as the primary escalation point for Tier 1 support tickets that require advanced troubleshooting
  • Diagnose and resolve complex issues related to:
    ○ Windows and macOS operating systems
    ○ Active Directory / Identity providers (e.g., Azure AD, JumpCloud)
    ○ Networking (DNS, DHCP, VPN, VLANs, firewalls)
    ○ Endpoint management, patching, and security tools
  • Own incident resolution for priority and production-impacting issues
  • Perform root cause analysis (RCA) and document findings and remediation steps
  • Coordinate with Tier 3, vendors, and external partners when required
  • Create and maintain technical documentation, runbooks, and knowledge base articles
  • Identify repeat issues and recommend automation or systemic fixes
  • Assist with onboarding/offboarding processes and device provisioning
  • Validate system health after changes, patches, or incident resolution
  • Participate in on-call or after-hours support rotations as needed


Requirements

  • 3–5+ years of experience in IT support, systems administration, or a similar role
  • Strong hands-on experience with:
    ○ Windows Server and desktop environments
    ○ macOS administration
    ○ Identity and access management systems
    ○ Endpoint management and security tooling
  • Solid understanding of networking fundamentals and troubleshooting techniques
  • Experience working within a ticketing system and following ITIL or similar frameworks
  • Ability to clearly document technical issues and solutions
  • Strong communication skills with both technical and non-technical users
  • Proven ability to prioritize work in a fast-paced, production environment
  • Comfortable working independently while collaborating with cross-functional teams


Preferred (but not required):

  • Experience with cloud environments (AWS, Azure, GCP)
  • Scripting or automation experience (PowerShell, Bash, Python)
  • Experience in healthcare, finance, or other regulated environments


Results
A successful Tier 2 IT Support will:

  • Reduce recurring incidents through root cause analysis and preventative fixes
  • Improve mean time to resolution (MTTR) for escalated tickets
  • Increase overall system stability and uptime
  • Improve documentation quality and knowledge transfer across the IT team
  • Enable Tier 1 support to resolve more issues independently
  • Ensure production-impacting issues are handled quickly and professionally
  • Contribute to a more scalable, secure, and resilient IT environment