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Internship Level 2 It Support Jobs in Tennessee (NOW HIRING)

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...

August Bioservices

Manager, IT Support

Nashville, TN · On-site

Establish and monitor service-level expectations, key performance indicators, and support metrics ... Education and Experience * 6+ years of IT experience, including 2+ years in a leadership or ...

HCTec

IT Support Analyst II

Brentwood, TN · On-site

Qualifications: 2+ years of experience in IT support or related role. Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.

August Bioservices

Manager, IT Support

Nashville, TN · On-site

Establish and monitor service-level expectations, key performance indicators, and support metrics ... Education and Experience * 6+ years of IT experience, including 2+ years in a leadership or ...

AerSale Holdings

IT Support Analyst II

Memphis, TN · On-site

Provide Level 2 support for desktops, laptops, mobile devices, printers, and peripherals ... Associate's or Bachelor's degree in Information Technology, Computer Science, or related field ...

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Internship Level 2 It Support information

What is an Internship Level 2 IT Support?

An Internship Level 2 IT Support role is a position designed for individuals, often students or recent graduates, who are gaining hands-on experience in technical support beyond basic troubleshooting. Level 2 IT Support typically involves resolving more complex technical issues, such as software configuration, network connectivity, and hardware diagnostics, often escalated from Level 1 support. Interns in this role may assist with system upgrades, security updates, and user training, while learning to document solutions and follow company procedures. This position helps interns develop practical IT skills and prepares them for more advanced roles in the IT field.

What types of tasks and projects can I expect to handle as an Internship Level 2 IT Support?

As an Internship Level 2 IT Support member, you'll typically work on resolving more advanced user issues that go beyond basic troubleshooting, such as diagnosing network connectivity problems, supporting software installations, and assisting with hardware upgrades. You'll likely collaborate closely with senior IT staff, gaining hands-on experience in ticket management, remote support, and documentation. This role often involves working in a team environment, handling escalated tickets from Level 1 support, and contributing to ongoing IT improvement projects. These experiences provide valuable exposure to real-world IT challenges and are a strong foundation for advancing into full-time technical roles.

What are the key skills and qualifications needed to thrive as an Internship Level 2 IT Support, and why are they important?

Success as an Internship Level 2 IT Support requires a solid understanding of computer hardware, operating systems, networking fundamentals, and typically some coursework or certification like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and basic troubleshooting utilities is often expected. Strong problem-solving abilities, effective communication, and a customer-focused attitude help interns excel in assisting users and collaborating with teams. These skills are crucial to efficiently resolve technical issues and ensure smooth IT operations in a professional environment.

What is the difference between Internship Level 2 It Support vs Help Desk Technician?

AspectInternship Level 2 It SupportHelp Desk Technician
Required CredentialsBasic IT certifications, ongoing trainingCompTIA A+ or similar certifications often preferred
Work EnvironmentInternship setting, learning-focused, entry-levelHelp desk or support center, customer service-oriented
Employer & Industry UsageInternship programs in IT companies, educational institutionsIT support departments, managed service providers
Common Search & ComparisonYesYes

Internship Level 2 It Support typically refers to an entry-level, learning-focused role for students or new entrants, often part of an internship program. Help Desk Technicians are more established support staff responsible for troubleshooting and resolving user issues. Both roles require similar certifications and are used in similar environments, but internships are temporary and educational, while Help Desk roles are ongoing employment positions.

Internship Level 2 It Support jobs near you

IT Support Specialist

Silver Hills Bakery

Rossville, TN • On-site

Full-time

Medical, Retirement

Re-posted 4 days ago

Job description

Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead
We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical support to users serving as a key on-site IT resource for our manufacturing operations. The IT Support Specialist II is responsible for ensuring the reliability, availability, and security of end user computing systems and IT related equipment.
In addition to providing desktop and user support, this role will troubleshoot and support network connectivity, wireless infrastructure, IT equipment, and a variety of production technologies. The successful candidate will collaborate with IT teams, vendors, and business stakeholders to ensure reliable technology operations and support technology initiatives.
This position requires a well-rounded technical skill set, strong troubleshooting abilities, and a proactive approach to supporting both end user and infrastructure technologies.
Requirements
Here is who you are...
Drive & motivation
  • You are support oriented and find customer service quite rewarding
  • You are motivated by challenges and willing to put in extra time to get the job done
  • You love technology and coming up with new cost-effective solutions
  • You are a problem solver who can make sound professional judgement

Character & ABILITIES
  • You can effectively communicate technical concepts to varied audiences
  • You are agile, flexible, and able to adapt to changing environment
  • You have a positive attitude and ability to stay calm under pressure
  • You are organized, efficient and able to multitask

Knowledge & skills
  • You have strong customer service and interpersonal skills
  • You understand IT concepts, including systems maintenance, computer networks, etc
  • You have working knowledge of Windows and Mac
  • You have knowledge of enterprise server environment
  • You have strong oral and written communication skills

Experience
  • You have 3+ years of hands-on experience in IT support & projects related role
  • You have a degree or diploma in Information Technology or related discipline
  • You have experience supporting IT infrastructure including networking, wireless and servers

Nice to Have
  • IT related certification(s), CompTIA Certs, Microsoft 365 or Entra ID Certs
  • Experience supporting manufacturing environments
  • Understanding of basic OT/IT network separation

things you will do...
  • Resolve Level 1 & 2 support tickets for users in both Canada and the United States.
  • Participate in user onboarding and offboarding activities
  • Provide on-site end-user support for desktops, laptop and peripherals.
  • Troubleshoot and support Wi-Fi, printers, scanners, barcode scanners and access control systems.
  • Install, configure, deploy, and maintain hardware and software.
  • Administer Active Directory and Microsoft Entra ID user accounts and permissions.
  • Coordinate with third-party vendors and service providers for issue resolution.
  • Participate in IT projects, including new systems and implementation processes
  • Maintain accurate documentation of systems, processes, and support activities.
  • Provide proactive security investigation and searches to detect malicious activities

OTHER ...
  • You may on occasion work at varied times as the job requires
  • Primary office location: 585 Morrison Rd, Rossville, TN 38066, USA

Benefits
We offer our team members many benefits to help them achieve their goals and support our company culture:
  • Opportunities for career growth and development
  • Competitive Healthcare Benefits and 401K Package
  • Performance Bonus
  • Free delicious and healthy bread
  • Friendly and supportive work environment and an ambitious team
  • Company social events focused around health, great tasting food and getting together as a team

Want to learn more about our mission and products? Please check us out on Facebook, Instagram, and YouTube

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