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Level 2 It Support Jobs (NOW HIRING)

Allierad LLC

Level 2 IT Support Engineer

Houston, TX · On-site

One of Houston's leading Managed Service Providers (MSPs) is seeking a motivated, customer-focused Level 2 IT Support Engineer to join our growing team. We're looking for an IT professional who ...

IAG Business Technology

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Level 2 IT Support Technician - MSP

Houston, TX · On-site

$55K - $65K/yr

IAG Business Technology is seeking an experienced Level 2 IT Support Technician to join our managed services team. This is not a script-based help desk position. You will take ownership of technical ...

V-NET Consulting

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Level 2 IT Specialist

Opa Locka, FL · On-site

$54K - $58K/yr

Level 2 IT Support Specialist Location: Miami, FL Employment Type: Full-Time Overview V-NET Consulting is seeking an experienced and highly skilled Level 2 IT Support Specialist to join our growing ...

Landus Cooperative

IT Support Technician - Level 2

Early, IA · On-site

$19.25 - $26.50/hr

Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues * Assist Level 1 Support via phone and Microsoft Teams with advanced ...

Ksb

IT Support Engineer II

Richmond, VA

Richmond, VA ROLE SUMMARY We're seeking a dynamic Level 2 IT Support Engineer to join our modern IT infrastructure team, supporting KSB's North American operations. This role combines advanced ...

TrustIT

Level 2 IT Support for MSP

Baton Rouge, LA · On-site

$19 - $26/hr

* $57,500 - $67,500 * We're looking to add a skilled IT Support Technician to our established MSP team ... In the body of the email, let me know 1) Your favorite color 2) Why you think we're asking this ...

Core BTS

IT Support Specialist

Chantilly, VA · Hybrid

$20 - $25/hr

... level of professionalism. Work Environment * Hybrid schedule: 3 days onsite / 2 days remote per ... IT support (Tier 1 / Tier 2 environment) * Strong experience in a Microsoft-centric environment ...

CI0 Tech

IT Support Technician Level 2

Tampa, FL

$20.25 - $28/hr

About CIO Tech CIO Technology Solutions is a Tampa-based Managed Services Provider focused on ... Role We are looking for a Level 2 Service Technician to handle escalated support issues across ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

Local MSP Provider

Tier 2 IT Support Specialist

Denver, CO · On-site

$50K - $66K/yr

As a Tier 2 IT Support Specialist, you'll be more than just a technical expert--you'll embody the values of Proactivity, Results, Integrity, Development, and Empathy. This is a hands-on, Tier 2 role ...

Evolver

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Tier 2 IT Support Specialist

Washington, DC · Remote

$42K - $54K/yr

The Tier 2 IT Support Specialist serves as a critical escalation point between the USDA's National ... Provide support to senior-level government executives, including the Office of the Secretary and ...

New

Peraton

Tier 2 IT Support Technician

Albuquerque, NM · On-site

$66K - $106K/yr

Responsibilities Position Summary Peraton is seeking a highly motivated and detail-oriented Tier 2 IT Support Technician to provide onsite and remote technical support for a federal government ...

Layer 7 Consulting

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IT Support Specialist Level 2 - Parsippany, NJ

Parsippany, NJ · On-site

$60K - $65K/yr

IT Support Specialist - Level 2 Description: The IT Support Specialist - Level 2's role is to facilitate troubleshooting and assistance of our client base and provide issue resolution and ...

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All JobsLevel 2 It Support Jobs

Level 2 It Support information

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$14

$28

$45

How much do level 2 it support jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for level 2 it support in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.49 per hour, depending on experience, location, and employer.

What is L1, L2, L3, L4 support in IT?

In IT support, Level 1 (L1) involves basic troubleshooting and initial customer contact, handling common issues. Level 2 (L2) provides more advanced support, resolving issues that require deeper technical knowledge, while Level 3 (L3) involves expert-level troubleshooting often related to complex system problems. Level 4 (L4) typically includes external vendor support or specialized engineering for highly complex or hardware-related issues, and support staff often need relevant certifications and technical skills to progress through these levels.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What is a Level 2 IT Support job?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What jobs pay $4000 a week without a degree?

A Level 2 IT Support role typically does not pay $4000 a week without a degree; such high earnings are more common in specialized fields like software development, sales, or entrepreneurship. High-paying tech roles often require advanced skills, certifications, or experience rather than formal degrees. Freelance IT consulting or cybersecurity positions may reach that level with expertise and certifications like CompTIA Security+ or Cisco CCNA.

What is level 1, 2, and 3 support in IT?

In IT support, Level 1 involves basic troubleshooting and initial customer contact, handling common issues like password resets or software installations. Level 2 support addresses more complex problems that require deeper technical knowledge, such as network issues or hardware repairs. Level 3 involves advanced troubleshooting, often by specialized engineers or developers, for resolving persistent or complex technical problems that cannot be fixed at lower levels.

What are the key skills and qualifications needed to thrive in the Level 2 It Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

What is a Level 2 IT support job description?

A Level 2 IT support technician handles more complex technical issues that cannot be resolved by Level 1 support, including troubleshooting hardware, software, and network problems. They often diagnose problems, provide solutions, and escalate issues when necessary, using tools like remote support software and maintaining documentation of incidents.
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Level 2 It Support jobs near you
Infographic showing various Level 2 It Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $58,346 per year, or $28.1 per hour.
Level 2 IT Support Engineer

Level 2 IT Support Engineer

Allierad LLC

Houston, TX • On-site

Full-time

Posted 9 days ago

Job description

One of Houston's leading Managed Service Providers (MSPs) is seeking a motivated, customer-focused Level 2 IT Support Engineer to join our growing team. We're looking for an IT professional who enjoys troubleshooting technical issues, delivering exceptional customer service, and expanding their technical knowledge in a fast-paced Managed Services environment.
As a Level 2 Engineer, you will provide advanced desktop, server, cloud, and network support to our clients while collaborating with senior engineers to resolve more complex technical issues.
What You'll Do

  • Deliver exceptional customer service and ensure every client interaction meets or exceeds expectations.
  • Accurately document ticket time, work performed, and technical findings.
  • Maintain clear and detailed documentation of client environments and support activities.
  • Install, configure, and troubleshoot VoIP telephone systems.
  • Deploy and support business continuity and disaster recovery solutions.
  • Administer and troubleshoot Microsoft 365 and Google Workspace environments.
  • Install, configure, and troubleshoot desktop and laptop hardware.
  • Support Windows Server environments, including Active Directory, file sharing, user administration, and basic server maintenance.
  • Troubleshoot workstation, network, cloud, and connectivity issues.
  • Escalate complex technical issues appropriately while maintaining ownership of the client experience.
  • Prioritize multiple service requests in a fast-paced environment.
  • Learn new technologies through research, training, and hands-on experience.
  • Communicate technical concepts clearly to non-technical users.
  • Collaborate with teammates, share knowledge, and contribute to continuous improvement.
  • Participate in the on-call rotation to provide after-hours support as scheduled.
Qualifications

Required Experience

  • 3–5 years of IT help desk or technical support experience, preferably in a Managed Service Provider (MSP) environment.
  • Experience supporting:
  • Windows desktop operating systems
  • Microsoft 365 and Google Workspace
  • Windows Server environments
  • Active Directory and Group Policy
  • Backup and disaster recovery solutions
  • VPN connectivity
  • Endpoint security and antivirus platforms
  • Working knowledge of:
  • Cisco switching
  • VLANs
  • Basic routing
  • Firewall administration
  • Exposure to Microsoft Azure and/or Amazon Web Services (AWS) is preferred.
Preferred Certifications

Candidates with one or more of the following certifications are encouraged to apply:
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified IT Professional (MCITP)
  • Cisco CCNA
  • CompTIA A+
  • CompTIA Network+
  • Apple certifications
Equivalent certifications and relevant experience will also be considered.
What We're Looking For

  • Strong troubleshooting and problem-solving skills.
  • Excellent customer service and communication abilities.
  • Dependable, organized, and detail-oriented.
  • Ability to work independently while collaborating with a team.
  • Eagerness to learn new technologies and develop technical expertise.
  • Positive attitude with a commitment to delivering outstanding client service.
Additional Requirements
  • Ability to lift and move computer equipment weighing up to 50 pounds.
  • Reliable transportation.
  • Ability to commute to our Houston office.

  • Education
  • Bachelor's degree preferred.

  • Language
  • English (Required)

  • Schedule
  • Full-time (40+ hours per week)
  • Monday-Friday
  • 9-hour shift (8 work hours plus a 1-hour lunch)
  • Rotating on-call schedule, including occasional weekends
Work Location: In person (Houston, TX 77066)
Salary: commensurate with experience and qualifications