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Level 2 It Support Jobs (NOW HIRING)

V-NET Consulting

Level 2 IT Specialist

Opa Locka, FL · On-site

$54K - $58K/yr

Level 2 IT Support Specialist Location: Miami, FL Employment Type: Full-Time Overview V-NET Consulting is seeking an experienced and highly skilled Level 2 IT Support Specialist to join our growing ...

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA · On-site

$70K - $85K/yr

Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA · On-site

$70K - $85K/yr

Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

Polaris Healthcare

Help Desk Level 2 IT

Bardonia, NY

$70K - $85K/yr

... Level 2 IT support specialist, you will be responsible for providing technical assistance and troubleshooting support to our employees and affiliated providers. If you have a strong background in ...

beBright

Tier 2 IT Support Technician

Knoxville, TN · On-site

$20.50 - $28.25/hr

The Tier 2 IT Support Technician will troubleshoot hardware, software, network, and application issues while partnering with practice teams and the corporate IT department to ensure reliable ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Provide onsite and remote Tier 1-2 IT support for workstations, applications, operating systems, and user accounts. * Manage and prioritize helpdesk tickets, ensuring efficient resolution or ...

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Level 2 It Support information

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How much do level 2 it support jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for level 2 it support in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.49 per hour, depending on experience, location, and employer.

What is L1, L2, L3, L4 support in IT?

In IT support, Level 1 (L1) involves basic troubleshooting and initial customer contact, handling common issues. Level 2 (L2) provides more advanced support, resolving issues that require deeper technical knowledge, while Level 3 (L3) involves expert-level troubleshooting often related to complex system problems. Level 4 (L4) typically includes external vendor support or specialized engineering for highly complex or hardware-related issues, and support staff often need relevant certifications and technical skills to progress through these levels.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What is a Level 2 IT Support job?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What jobs pay $4000 a week without a degree?

A Level 2 IT Support role typically does not pay $4000 a week without a degree; such high earnings are more common in specialized fields like software development, sales, or entrepreneurship. High-paying tech roles often require advanced skills, certifications, or experience rather than formal degrees. Freelance IT consulting or cybersecurity positions may reach that level with expertise and certifications like CompTIA Security+ or Cisco CCNA.

What is level 1, 2, and 3 support in IT?

In IT support, Level 1 involves basic troubleshooting and initial customer contact, handling common issues like password resets or software installations. Level 2 support addresses more complex problems that require deeper technical knowledge, such as network issues or hardware repairs. Level 3 involves advanced troubleshooting, often by specialized engineers or developers, for resolving persistent or complex technical problems that cannot be fixed at lower levels.

What are the key skills and qualifications needed to thrive in the Level 2 It Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

What is a Level 2 IT support job description?

A Level 2 IT support technician handles more complex technical issues that cannot be resolved by Level 1 support, including troubleshooting hardware, software, and network problems. They often diagnose problems, provide solutions, and escalate issues when necessary, using tools like remote support software and maintaining documentation of incidents.
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Level 2 It Support jobs near you
Infographic showing various Level 2 It Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $58,346 per year, or $28.1 per hour.
Level 2 IT Specialist

Level 2 IT Specialist

V-NET Consulting

Opa Locka, FL • On-site

$54K - $58K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Level 2 IT Support Specialist

Location: Miami, FL
Employment Type: Full-Time

Overview

V-NET Consulting is seeking an experienced and highly skilled Level 2 IT Support Specialist to join our growing Managed Services team. This role is designed for an individual who has a strong technical foundation, proven troubleshooting abilities, and the confidence to work independently in fast-paced client environments.

As a Level 2 engineer, you will take ownership of escalated tickets, perform advanced troubleshooting, deliver onsite support, and assist with small-to-medium projects. You will also play a key role in mentoring Level 1 technicians and improving internal processes and documentation.

This is an excellent opportunity for an IT professional looking to deepen their technical expertise, work with modern cloud and cybersecurity tools, and grow into senior engineering roles within V-NET.

Key Responsibilities

  • Provide Tier 2 technical support for escalated issues related to:
    • Microsoft 365 administration (Exchange, Teams, SharePoint, Intune)
    • Advanced Windows desktop and server troubleshooting
    • Networking issues (VLANs, firewall rules, VPNs, wireless)
    • Security tools (EDR, MFA, conditional access policies)
    • Backup systems (Axcient x360Recover, cloud backup issues)
  • Perform onsite visits to troubleshoot complex workstation, server, and network problems.
  • Deploy and configure firewalls, switches, wireless access points, and other network equipment.
  • Assist with new user/client onboarding, including system setup, migrations, and documentation.
  • Work closely with Level 1 technicians to assist with escalations, provide mentoring, and help improve their troubleshooting capabilities.
  • Take ownership of tickets from start to finish, ensuring timely updates, thorough documentation, and excellent communication with clients.
  • Participate in after-hours maintenance windows when required for updates, migrations, or emergency support.
  • Assist with smaller client projects such as:
    • Microsoft 365 migrations
    • Server upgrades or replacements
    • Network upgrades
    • Hardware refreshes
  • Contribute to internal knowledge base documentation and standard operating procedures (SOPs).
  • Proactively identify recurring issues and suggest improvements to reduce noise and increase client stability.

Qualifications

  • 2-4 years of professional IT support experience, ideally with an MSP or fast-paced IT services environment.
  • Strong troubleshooting experience with:
    • Windows 10/11 and Windows Server environments
    • Microsoft 365 administration
    • Basic to intermediate Azure AD/Entra administration
    • Active Directory (GPOs, OU management, permissions)
    • Standard MSP tools (RMM, PSA, EDR, backup systems)
  • Solid networking experience:
    • Understanding of firewalls, NAT, DHCP, DNS, VPNs
    • Familiarity with WatchGuard, SonicWall, Fortinet, or similar products a plus
  • Excellent communication skills, especially when working with non-technical end users.
  • Ability to manage multiple priorities, meet deadlines, and work independently with minimal supervision.
  • Strong documentation habits and familiarity with IT Glue or similar documentation platforms.
  • Valid driver’s license and reliable transportation for client visits.
  • Passion for delivering high-quality service with a positive, solutions-oriented attitude.

Why Join V-NET Consulting?

  • Work with cutting-edge MSP tools, cloud platforms, and cybersecurity solutions.
  • Opportunities for career advancement into Senior Engineer, Project Engineer, or Team Lead roles.
  • Supportive team culture with leadership committed to training, development, and operational excellence.
  • Exposure to diverse client environments and technologies, helping you grow professionally fast.
  • A company that values accountability, teamwork, and doing things the right way.

Company Description

At V-NET Consulting, we provide no-nonsense managed IT services, cybersecurity, cloud solutions, and strategic technology guidance to businesses throughout Florida and across the United States. For more than 28 years, we have helped organizations reduce downtime, improve security, and get more value from their technology investments through proactive support and trusted partnerships.
Our team specializes in managed IT services, cybersecurity, Microsoft 365, cloud solutions, VoIP communications, vendor management, and IT project implementation. We take a proactive approach to technology, focusing on preventing issues before they impact our clients while delivering responsive support when they need us most.
At V-NET, we believe technology should help businesses grow, not create frustration. That's why we emphasize clear communication, accountability, continuous improvement, and exceptional customer service. Our team members have the opportunity to work with a wide variety of technologies, collaborate with talented professionals, and make a meaningful impact for the businesses we support every day.