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Level 2 It Support Jobs (NOW HIRING)

SCS Engineers

IT Support II

Tampa, FL

$26 - $30/hr

SCS is looking for someone for an IT Support II position that will provide advanced Tier 2 helpdesk support to in-house users as a technical lead with deep knowledge of automation, endpoint ...

MY WIRELESS

IT Specialist

Guaynabo, PR · On-site

$12 - $16/hr

Assisted Level 2 Support (Under IT Manager Oversight) * Assist with Level 2 troubleshooting activities as assigned and supervised by the IT Manager or senior IT staff. * Support diagnostics and ...

ModusLights Technologies

Mid-Level IT Support

Syracuse, NY · On-site

$21.25 - $29.25/hr

... level agreements (SLAs). * Diagnose and resolve technical issues related to desktops, laptops ... Work closely with other IT team members and departments to implement and support IT solutions.

SpaceX

IT Support Technician

Hawthorne, CA

$38 - $45/hr

Pay Range: IT Support Technician/Level 1: $29.00 - $35.00/hour IT Support Technician/Level 2: $34.00 - $40.00/hour IT Support Technician/Level 3: $38.00 - $45.00/hour Your actual level and base ...

Staffingine LLC

IT support engineer

Boston, MA · On-site

Job Title: IT support engineer Job Location: Boston Job Type: Contract * This list is intended to ... Troubleshooting Resolve complex technical issues escalated from Level 1 and Level 2 support teams ...

Lippert

IT Support Specialist II

Mishawaka, IN · On-site

We are looking for an IT Business Support Specialist to assist staff to resolve technical issues ... They will function as on-sire support and provide both level 1 and level 2 support as needed. All ...

nVent

IT Support Specialist

Anoka, MN · On-site

The IT Support Specialist is responsible for providing hands-on technical support for nVent offices ... Provide onsite Level 2 technical support for desktop, laptop, mobile device, printer, and ...

TEKsystems

IT Support Specialist

Pittsboro, IN · On-site

$20 - $35/hr

IT Support SpecialistOverview We are seeking an IT Support Specialist to provide frontline ... This role combines Level 1 and Level 2 support responsibilities, focusing on issue resolution, user ...

Cherry Bekaert

IT Support Tech

Annapolis, MD · On-site

$21.25 - $29.25/hr

Provide first-level IT support for hardware, software, user accounts, and workplace technology issues. * Configure, deploy, maintain, and troubleshoot laptops, desktops, peripherals, and mobile ...

SPS North America

IT Support

Chicago, IL · On-site

$22.25 - $30.50/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...

Pae

IT Support Technician

Eloy, AZ · On-site

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...

Nooks

IT Support Specialist

El Segundo, CA

As IT Support Specialist, you will be the frontline resource for day-to-day technical support and ... IAT Level II (e.g., Security+) obtained within six months of hire. * Foundational knowledge of ...

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Level 2 It Support information

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$14

$28

$45

How much do level 2 it support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for level 2 it support in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.49 per hour, depending on experience, location, and employer.

What is a Level 2 IT Support?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What are the key skills and qualifications needed to thrive in the Level 2 IT Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

How to become a Level 2 IT support?

To become a Level 2 IT support technician, candidates typically need an associate degree or equivalent in information technology or a related field, along with relevant certifications such as CompTIA A+ or Network+. Gaining experience in basic troubleshooting, hardware, and software support is essential, and developing skills in networking, operating systems, and remote support tools can help advance to this role.
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Level 2 It Support jobs near you
Infographic showing various Level 2 It Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,346 per year, or $28.1 per hour.

IT Support II

SCS Engineers

Tampa, FL

$26 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

SCS Engineers rating

9.4

Company rating: 9.4 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

16th of 452 rated engineering

Job description

SCS is looking for someone for an IT Support II position that will provide advanced Tier 2 helpdesk support to in-house users as a technical lead with deep knowledge of automation, endpoint management, identity administration, and problem resolution. This position offers challenges and opportunities to learn and implement new technologies. You must be able to work on multiple tickets simultaneously and be knowledgeable in a broad range of computer related topics.  The IT Support II is a full-time position working in our Tampa, FL office. 


  • Serve as escalation point for IT Support I and provide helpdesk support for Corporate Business Applications.
  • Maintaining helpdesk ticketing system, including follow ups, resolutions, and ownership of tickets from open to close.
  • Handling of incoming technical support requests from in-house users.  Escalate support tasks as needed to senior IT staff. 
  • Perform endpoint advanced troubleshooting of Windows, Microsoft 365, Active Directory, Entra ID, network, VPN, and business applications.
  • Perform root cause analysis and recurring incident elimination.
  • Participate in incident response and malware remediation
  • Maintain SOPs, standards, and knowledge base articles.
  • Proactive monitoring, management, updating and replacement of desktop hardware and software.
  • Test new hardware and software to assess functionality, applicability as a business solution and conformance with corporate technical and operational standards. 
  • Recommend cost effective solutions to meet business needs.
  • Maintaining endpoint lifecycle for computer/mobile setups and decommissioning
  • Provide light technical training to end users.

  • Information Technology/Computer Science degree required
  • 5+ years work experience in IT Support role required
  • Excellent communication skills, both oral and written with strong attention to detail.
  • A+, MCP, MCSE or comparable certification preferred
  • Proficient in the installation, configuration, and troubleshooting process for hardware and software for PCs , servers and mobile devices
  • Advanced knowledge of Windows OS, Networking, TCP/IP, Active Directory, Entra, Azure, Intune, Microsoft 365
  • Ability to handle multiple tasks and determine priorities effectively.
  • Understanding of Release and Change management process
  • Work with local IT person to provide Business Continuity in cases of emergencies
  • Experience with endpoint management and enterprise support environments



USD $26.00 - USD $30.00 /Hr.
Please note that our pay ranges are determined by several factors, including relevant experience, internal pay equity, and location. They do not include any of the amazing benefits of being an employee-owner, which are listed below.
SCS is building a world where environmental systems and infrastructure strengthen the health, safety and resilience of communities from reducing methane emissions at landfills to producing alternative energy, from repurposing contaminated properties to sequestering carbon.
As a 100% employee-owned firm, we bring a long-term perspective, personal ownership and shared success to everything we do. We live our values every day: We care. We are a team. We are tenacious.
Join us and be part of a team where your work has real impact on the world and on your own growth.
As a growing firm, we offer excellent opportunities for career advancement and a comprehensive package, including:
Medical, Dental, Vision, Life and Disability Insurance
100% employer- funded Employee Stock Ownership Plan (ESOP) and 401K including employer match
Annual Bonus Program
Student Debt Employer Contribution Program
Paid holidays, PTO and Paid Parental Leave
SCS Engineers is an Equal Opportunity Employer (EOE). SCS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status.
If you have questions, difficulty using our online system and/or you need an accommodation due to a disability then please contact us about your interest in employment at recruiting@scsengineers.com
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