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Level 2 It Support Jobs (NOW HIRING)

Maravai LifeSciences

IT Support II

San Diego, CA

$36 - $40/hr

... IT Support II. The IT Support II provides technical support for computer systems, hardware ... a high level of customer service. * Identify and recommend process improvements that enhance ...

Office Machines Co Inc

Be Seen First

IT Technician Level 2 Advanced

Muskegon, MI · On-site

$32 - $37/hr

IT Technician - Level 2 (Advanced) Office Machines Company, Inc. Full-Time | Hourly | Overtime ... Local remote and onsite business-client support * Owner-led, family-operated company About Office ...

TriLink BioTechnologies

IT Support II

San Diego, CA

$36 - $40/hr

... IT Support II. The IT Support II provides technical support for computer systems, hardware ... a high level of customer service. * Identify and recommend process improvements that enhance ...

NextHop AI

IT Helpdesk Engineer

Santa Clara, CA · On-site

Providing Level 1 & 2 IT support between IT/AV infrastructure and Lab operations. * Oversee office and remote network setups, ensuring a secure, unified, scalable, and reliable environment for our ...

ModusLights Technologies

Mid-Level IT Support

Syracuse, NY · On-site

$21.25 - $29.25/hr

... level agreements (SLAs). * Diagnose and resolve technical issues related to desktops, laptops ... Work closely with other IT team members and departments to implement and support IT solutions.

JST

IT Support Specialist

Albuquerque, NM · On-site

OverviewJST is currently seeking a IT Support Specialist to join our team. This is a full-time ... IAT Level II Certifications: CompTIA CySA+/CompTIA Security+/EC-Council CND Required Clearances and ...

New Fathom

IT Support Technician I

Bend, OR

$25 - $34.25/hr

We are rapidly expanding our IT Support services and are searching for qualified candidates to join ... Level 2 generally handles break\/ fix, configuration issues, troubleshooting, software ...

Pae

IT Support Technician

Eloy, AZ · On-site

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...

Global IT Family

IT Support Specialist

Conyers, GA · On-site

Title: IT Support Specialist Location: Conyers, GA Duration: 12+ Months Onsite Required Skills: Knowledge of basic network troubleshooting. Knowledge of Microsoft Windows Active Directory - Domain ...

Vimly

IT Support Analyst II

Seattle, WA

$55K - $65K/yr

The IT Support Analyst II will help keep employees productive by resolving support requests, documenting solutions, identifying recurring issues, and delivering a high level of service to both ...

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All JobsLevel 2 It Support Jobs

Level 2 It Support information

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How much do level 2 it support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for level 2 it support in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.49 per hour, depending on experience, location, and employer.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What is a Level 2 IT Support?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What are the key skills and qualifications needed to thrive in the Level 2 IT Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

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Level 2 It Support jobs near you
Infographic showing various Level 2 It Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,346 per year, or $28.1 per hour.

IT Support II

Maravai LifeSciences

San Diego, CA

$36 - $40/hr

Full-time

Posted 24 days ago

Job description

Your next role as a Miracle Maker 

Maravai LifeSciences is seeking a #MiracleMaker to join our IT team as an IT Support II. The IT Support II provides technical support for computer systems, hardware, software, and related technology services that enable daily business operations across the organization. This role responds to Service Desk requests, troubleshoots technical issues, configures and deploys end-user devices while delivering responsive customer service. The position applies technical knowledge and problem-solving skills to resolve issues, maintain technology assets, and ensure reliable technology services.

How you will make an impact: 

  • Respond to Service Desk requests by prioritizing, troubleshooting, and resolving end user hardware, software, network and technology issues while escalating complex problems as appropriate.
  • Configure, deploy, and support end-user devices, including Windows and macOS computers, mobile devices, printers, peripherals and related equipment.
  • Maintain user accounts, system access and endpoint configurations using Active Directory, Microsoft Entra ID and related administration tools.
  • Support IT infrastructure activities, including workstation deployments, software installations, system updates and technology asset lifecycle management.
  • Develop and maintain technical documentation, knowledge base articles and standard operating procedures supporting IT services.
  • Communicate technical information effectively to technical and non-technical users while delivering a high level of customer service.
  • Identify and recommend process improvements that enhance Service Desk efficiency, end-user support and IT operations.
  • Perform other duties as assigned.

 The skills and experience that you will bring: 

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or an equivalent combination of education, technical certifications, and experience. CompTIA A+, Network+, Microsoft, or related certifications preferred.
  • 3+ years of IT support, Service Desk, or technical support experience.
  • Experience supporting Windows, macOS, Microsoft 365, mobile devices, printers, peripherals, and common business applications.
  • Working knowledge of Active Directory, Microsoft Entra ID, Basic TCP/IP networking, endpoint management, and user account administration.
  • Demonstrated ability to troubleshoot end user hardware, software, operating systems and network connectivity.
  • Strong customer service, communication, organizational, and problem-solving skills with the ability to manage multiple priorities.
  • Experience utilizing IT ticketing systems, knowledge management tools, and standard IT support practices.
  • Experience supporting biotechnology, laboratory, manufacturing, or other regulated business environments preferred.

The anticipated salary range for this position is $36.00 - $40.00. The salary offer will depend on multiple factors which may include the successful candidate's skills, experience and other qualifications, as well as the location of the role. 

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