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Level 2 It Support Jobs in Indiana (NOW HIRING)

IMI

Tier 2 IT Support Tech

Indianapolis, IN · On-site

$20.50 - $28.25/hr

First escalation point for the IT Support Technicians. * Provide technical support to end-users on various technical issues and problems relating to hardware, software, and peripherals. * Install ...

Global Channel Management

IT Support Tech

Indianapolis, IN · On-site

$20.50 - $28.25/hr

About the job IT Support Tech IT Support Tech needs 3 years' experience IT Tech requires: * High School Diploma/GED. * Completed Apple Certifications: CompTIA A+ and Apple Certified Support ...

Guitar Center

IT Support Technician, Level 1

Brownsburg, IN

$20.50 - $28/hr

About The Role: We're looking for a tech-savvy, customer-focused IT Support Technician Level 1 to join our Help Desk & End User Support Team. In this role,you'llserve as the first point of contact ...

Superior Construction

IT Support I

Portage, IN · On-site

$19.75 - $27/hr

... escalating to Level 2 and 3 support. * Assists in the IT onboarding process of new employees ... High school diploma required. * 1-2 years of IT support, help desk, desktop support, or related ...

Superior Construction

IT Support I

Portage, IN · On-site

$19.75 - $27/hr

... escalating to Level 2 and 3 support. * Assists in the IT onboarding process of new employees ... High school diploma required. * 1-2 years of IT support, help desk, desktop support, or related ...

Superiorconstruction

IT Support I

Portage, IN · On-site

$19.75 - $27/hr

... escalating to Level 2 and 3 support. * Assists in the IT onboarding process of new employees ... High school diploma required. * 1-2 years of IT support, help desk, desktop support, or related ...

OSMC

IT Support Specialist - Level I

Elkhart, IN · On-site

Minimum Qualifications • High school diploma or equivalent (Associate's degree in a computer-related field or relevant certifications preferred). • 1-2 years of experience in an IT support, help ...

CFS

IT Support Specialist

Valparaiso, IN · Hybrid

$45K - $55K/yr

Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a ...

CFS

IT Support Specialist

South Bend, IN · Hybrid

$45K - $55K/yr

Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a ...

CFS

IT Support Specialist

South Bend, IN · Hybrid

$45K - $55K/yr

Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a ...

CFS

IT Support Specialist

Bremen, IN

$65K - $75K/yr

IT Support Specialist Location: (Onsite) Bremen, IN Salary: $65,000 - $75,000 Job Summary: We are seeking a motivated and knowledgeable IT Support Specialist to join our dynamic IT team. The ideal ...

CFS

IT Support Specialist

South Bend, IN · Hybrid

$45K - $55K/yr

Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a ...

CFS

IT Support Specialist

South Bend, IN · Hybrid

$45K - $55K/yr

Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a ...

CFS

IT Support Specialist

Granger, IN · Hybrid

$45K - $55K/yr

Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a ...

CFS

IT Support Specialist

Bremen, IN

$65K - $75K/yr

IT Support Specialist Location: (Onsite) Bremen, IN Salary: $65,000 - $75,000 Job Summary: We are seeking a motivated and knowledgeable IT Support Specialist to join our dynamic IT team. The ideal ...

CFS

IT Support Specialist

Osceola, IN · Hybrid

$45K - $55K/yr

Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a ...

CFS

IT Support Specialist

South Bend, IN · Hybrid

$45K - $55K/yr

Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a ...

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Level 2 It Support information

See Indiana salary details

$13

$26

$43

How much do level 2 it support jobs pay per hour?

As of May 28, 2026, the average hourly pay for level 2 it support in Indiana is $26.69, according to ZipRecruiter salary data. Most workers in this role earn between $21.25 and $29.95 per hour, depending on experience, location, and employer.

What is a Level 2 IT Support job?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What are the key skills and qualifications needed to thrive in the Level 2 It Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.
More about Level 2 It Support jobs
What are the most commonly searched types of Level 2 It Support jobs in Indiana? The most popular types of Level 2 It Support jobs in Indiana are:
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Level 2 It Support jobs near you
Infographic showing various Level 2 It Support job openings in Indiana as of May 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $55,520 per year, or $26.7 per hour.
Tier 2 IT Support Tech

Tier 2 IT Support Tech

IMI

Indianapolis, IN • On-site

$20.50 - $28.25/hr

Full-time

Posted 5 days ago

Job description

   Purpose of Position:

Provide technical support and assistance to employees, ensuring smooth operations of our computer systems and networks. You will diagnose and resolve technical issues, install and configure hardware and software, and maintain overall IT functionality within the organization. Additionally, you will be the first escalation point for the IT Support Technicians.  

Essential Functions: 

  • First escalation point for the IT Support Technicians. 
  • Provide technical support to end-users on various technical issues and problems relating to hardware, software, and peripherals.
  • Install, configure, and maintain desktops, laptops, printers, and mobile devices.
  • Diagnose and resolve technical hardware and software issues, escalating complex issues to appropriate teams or vendors.
  • Set up and configure new hardware and software, ensuring proper functionality and security.
  • Monitor and maintain computer systems and networks, including responding to user tickets and requests in a timely manner.
  • Ensure all IT equipment is properly maintained and updated with the latest firmware and security patches.
  • Manage user accounts and permissions on various systems and applications.
  • Document and maintain records of IT issues, troubleshooting steps, and resolutions for future reference.
  • Assist in the development and implementation of IT policies and procedures.
  • Provide IT training and orientation to new users as needed.
  • All other duties as assigned.

Competencies

  • Proven work experience as an IT Support Specialist or similar role.
  • Strong knowledge of IT systems and applications, including Microsoft Windows, Office 365, Active Directory, and basic networking principles.
  • Experience with hardware and software troubleshooting, installation, and maintenance.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and prioritize effectively.
  • Bachelor’s degree in Information Technology, Computer Science, or related field preferred; relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) a plus.
  • Ability to move or lift IT related objects (Computers, Printers, Monitors, etc.) that weigh up to 50 lbs.

Supervisory Responsibilities

  • Position has no direct reports, but must work/mentor with the IT Support Technician group to complete tasks and aid in their growth. 

Work Environment

  • Primarily work from Greenfield Office; occasional trips to plants and company sites as needed.  

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to sit, talk and listen.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Travel Required

  • Occasional trips to plants and other company sites as needed. 

Required Education and Experience

  • Minimum (4) years of experience in the field of IT, preferably with end user support.
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are advantageous.
  • Familiarity with Active Directory and Office 365.

Preferred Education and Experience

  • Bachelor’s degree in Information Technology, IT related curriculum or equivalent work experience.

Additional Eligibility Requirements

  • Must be able to pass a background check in accordance with imi company policy.
  • Must have a valid driver’s license and and have an acceptable driving record in accordance with imi company policy.
  • Must reside in the region in which the job is located.

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