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Overnight Level 2 It Support Jobs in Indiana (NOW HIRING)

Tier 2 IT Support Tech

Indianapolis, IN

$20.50 - $28.25/hr

First escalation point for the IT Support Technicians. * Provide technical support to end-users on various technical issues and problems relating to hardware, software, and peripherals. * Install ...

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Maintain security and compliance awareness in daily support activities Requirements: * 3-5 Years Experience in a Level 2 IT support role * Strong customer service, organizational, and teamwork skills

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We are looking for an IT Business Support Specialist to assist staff to resolve technical issues ... They will function as on-sire support and provide both level 1 and level 2 support as needed. All ...

We are looking for an IT Business Support Specialist to assist staff to resolve technical issues ... They will function as on-sire support and provide both level 1 and level 2 support as needed. All ...

We are looking for an IT Business Support Specialist to assist staff to resolve technical issues ... They will function as on-sire support and provide both level 1 and level 2 support as needed. All ...

... Level Agreement (SLA) and that the communication documented within tickets is complete and ... Process IT Helpdesk tickets to provide end-user support covering but not limited to, issues ...

IT Support PT (Kokomo)

Kokomo, IN · On-site

$15 - $16/hr

... Level Agreement (SLA) and that the communication documented within tickets is complete and ... Process IT Helpdesk tickets to provide end-user support covering but not limited to, issues ...

IT Support Technician

Brownsburg, IN · Hybrid

$20.50 - $28/hr

The Information Technology (IT) Support Specialist supports day-to-day endpoint, mobility, and ... This role is responsible for Tier 2 escalation support, Microsoft Intune management for iOS/iPadOS ...

IT Support Technician

Brownsburg, IN · On-site

$20.50 - $28/hr

The Information Technology (IT) Support Specialist supports day-to-day endpoint, mobility, and ... This role is responsible for Tier 2 escalation support, Microsoft Intune management for iOS/iPadOS ...

The IT Support Specialist role involves assisting end-users with computer system issues, providing ... of 2 years of previous computer troubleshooting experience is required, if non-degreed. • Comp ...

Preferred * 6 months to 2 years of IT support, help desk, or technical support experience. * Experience administering and troubleshooting Ubiquiti UniFi networking environments. * Working knowledge ...

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Overnight Level 2 It Support information

What is the difference between Overnight Level 2 It Support vs Help Desk Technician?

AspectOvernight Level 2 It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+ often preferred
Work EnvironmentNight shifts, on-site or remote supportDay shifts, on-site or remote support
Industry UsageIT support, technical troubleshootingCustomer service, technical support
Search IntentNight support roles, technical escalationHelp desk roles, first-level support

Overnight Level 2 It Support focuses on advanced technical troubleshooting during night shifts, often handling escalated issues. Help Desk Technicians typically provide first-level support during regular hours. While both roles require similar certifications, their work hours and responsibilities differ, with Overnight Level 2 It Support handling more complex problems overnight.

What cities in Indiana are hiring for Overnight Level 2 It Support jobs?

Cities in Indiana with the most Overnight Level 2 It Support job openings:

IT Desktop Support Enginner

Axiom Technologies LLC

Warsaw, IN • On-site

Other

Posted 12 days ago


Job description

Desktop Support Engineer (Part-Time / On-Demand)

Location: Warsaw, IN (Onsite)

Axiom Technologies is seeking an experienced Desktop Support Engineer to provide onsite Level 1 and Level 2 IT support for our client in Warsaw, Indiana. This is a part-time, on-demand dispatch role, ideal for experienced IT professionals looking for flexible project-based work.

Please Note:

  • This is an on-demand dispatch role, and the number of working hours is not guaranteed.
  • Candidates must be willing to travel to the client site when dispatched.
  • Applicants must have their own standard IT support toolkit required for onsite troubleshooting and hardware installations.
  • This position is offered only on a 1099 Independent Contractor basis. No benefits are provided.
Key Responsibilities
  • Provide onsite Level 1 and Level 2 technical support for desktops, laptops, printers, peripherals, and related IT infrastructure.
  • Troubleshoot hardware, software, operating system, and network-related issues while adhering to customer security and warranty requirements.
  • Monitor and manage assigned support tickets, ensuring timely resolution and escalation when necessary.
  • Update ServiceNow and other documentation repositories with accurate and timely information.
  • Perform IMAC (Install, Move, Add, Change) activities, including hardware deployments, refreshes, and workstation setups.
  • Install, configure, and support Windows operating systems, Microsoft Office, and Microsoft 365 applications.
  • Provide desk-side support for end users and resolve technical incidents efficiently.
  • Perform basic LAN and networking troubleshooting.
  • Coordinate with internal IT teams and client stakeholders to resolve technical issues.
  • Maintain high customer satisfaction through excellent communication and professional service.
  • Identify process improvements and contribute to knowledge base documentation.
  • Ensure compliance with company policies, procedures, and service standards.
Required Qualifications
  • Minimum 3+ years of experience providing onsite IT Infrastructure/Desktop Support.
  • Strong experience troubleshooting Windows 10 & Windows 11 environments.
  • Experience supporting Microsoft Office Suite and Microsoft 365 (O365).
  • Hands-on experience with desktop, laptop, printer, and peripheral support.
  • Experience with ServiceNow or similar IT Service Management tools.
  • Strong troubleshooting skills for hardware, software, and basic networking issues.
  • Ability to work independently with minimal supervision.
  • Excellent communication, customer service, and interpersonal skills.
  • Ability to manage multiple tasks and priorities effectively.
  • Flexible availability to support on-demand service requests.
Preferred Certifications
  • CompTIA A+
  • At least one certification from Cisco or Microsoft
  • OEM certifications such as Dell, HP, Lenovo, or Toshiba are a plus.
Employment Type
  • Part-Time
  • On-Demand Dispatch
  • 1099 Independent Contractor
  • No Benefits
  • Onsite – Warsaw, IN

If you are an experienced Desktop Support professional who enjoys flexible onsite assignments and can work independently, we encourage you to apply.