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Level 2 It Support Jobs in Indiana (NOW HIRING)

... level I & level II technical issues. The Service Desk technician is to direct incidents and ... Develop sound understanding of IT operations and related applications and IT systems as well as ...

... level I & level II technical issues. The Service Desk technician is to direct incidents and ... Develop sound understanding of IT operations and related applications and IT systems as well as ...

... level I & level II technical issues. The Service Desk technician is to direct incidents and ... Develop sound understanding of IT operations and related applications and IT systems as well as ...

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Level 2 It Support information

See Indiana salary details

$13

$26

$43

How much do level 2 it support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for level 2 it support in Indiana is $26.69, according to ZipRecruiter salary data. Most workers in this role earn between $21.25 and $29.95 per hour, depending on experience, location, and employer.

What is a Level 2 IT Support?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What are the key skills and qualifications needed to thrive in the Level 2 IT Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

How to become a Level 2 IT support?

To become a Level 2 IT support technician, candidates typically need an associate degree or equivalent in information technology or a related field, along with relevant certifications such as CompTIA A+ or Network+. Gaining experience in basic troubleshooting, hardware, and software support is essential, and developing skills in networking, operating systems, and remote support tools can help advance to this role.

What are the most commonly searched types of Level 2 It Support jobs in Indiana?

The most popular types of Level 2 It Support jobs in Indiana are:

What are popular job titles related to Level 2 It Support jobs in Indiana?

For Level 2 It Support jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Level 2 It Support jobs in Indiana look for?

The top searched job categories for Level 2 It Support jobs in Indiana are:

Infographic showing various Level 2 It Support job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,520 per year, or $26.7 per hour.

Adjunct Faculty - Information Technology Support

Ivy Tech

East Chicago, IN • On-site

$47.35/hr

Part-time

Medical, Retirement

Posted 6 days ago


Job description

Job Type: Part-time
Classification: Adjunct faculty
Salary Range: $47.35 Per Contact Hour
Reports To: Department/Program Chair
*All Applications must include a Cover Letter and an Unofficial Transcript
Adjunct Faculty are hired each semester on an as-needed basis. Adjunct Faculty are responsible for creating a learning environment that assists students in reaching their goals; and for providing effective instruction and assessment within the framework of common syllabi provided.

Major Responsibilities:

  • Facilitates student learning by delivering assigned classes in accordance with College policy and course objectives.
  • Makes optimal use of available technology to enhance instructional methods. Develops/maintains course outlines, syllabi, lesson plans, assignments, tests, and materials.
  • Maintains accurate student records, grades, and other requirements.
  • Engages with students in meaningful and productive ways that impact student learning and leads to a positive experience with Ivy Tech Community College, shows evidence of developing and implementing active classroom teaching strategies focused on engaging students with their learning (curricular).
  • Interacts with students and co-workers in a professional and cooperative manner, complies with College policies, campus guidelines and expectations.
  • Ensures knowledge of and implements emergency and safety procedures for classrooms, labs and all learning environments.
  • This is not to be construed as an exhaustive list.
  • Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Schedule:

Day or evening classes based on class schedule and enrollment

Requirements:

A qualified faculty member in Information Technology Support (ITSP) meets the program standard through one of four routes:


1. Possesses an earned master's degree or higher, from a regionally accredited institution, in information technology or related field as appropriate to the program

2. Possesses an earned related or out-of field master's degree, from a regionally accredited institution, with documented 18 semester hours or equivalent of courses beyond the introductory principle(s) level in information technology or related field as appropriate to the program

3. Possesses an earned related or out-of-field master's degree, from a regionally accredited institution, with documentation in two or more of the following:

  • Professional certification (national, regional or state)
  • Two years of in-field professional employment
  • Documented evidence of teaching excellence, including date of award
  • Documentation of research and publication in the field
  • Documented relevant additional coursework beyond the bachelor's degree, equivalent to 18 semester hours or equivalent subject matter coursework, CEU's, vendor, or military

4. Possesses an earned bachelor's degree, from a regionally accredited institution, in information technology or related field as appropriate to the program, with documentation in two or more of the following:

  • Professional certification (national, regional or state) in the field
  • Two years of in-field professional employment
  • Documented evidence of teaching excellence, including date of award
  • Documentation of research and publication in the field
  • Documented relevant additional coursework beyond the bachelor's degree, equivalent to 18 semester hours or equivalent subject matter coursework, CEU's, vendor, or military.


ITSP 135 Course Standard:

A qualified faculty member teaching ITSP 135 meets the Information Technology Support (ITSP) program standard (above) and holds a valid, non-expired CompTIA A+ certification or CompTIA Network+ certification.


ITSP 215 Course Standard:

A qualified faculty member teaching ITSP 215 meets the Information Technology Support (ITSP) program standard (above) and holds a valid, non-expired CompTIA Mobility+ certification, CWNP's Certified Wireless Network Administration certification, CWNP's Certified Wireless Network Professional certification, or is a current Cisco Academy Instructor with the Wireless course qualifications.

Position requires sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of the College students and employees.

*All Applications must include a Cover Letter and an Unofficial Transcript


Fully supports the College's mission and strategic plan initiatives.
Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our part-time employees. These benefits include:

Health & Wellness

  • Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses

  • Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

Financial & Retirement Benefits

  • All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings

Educational Benefits

  • Fee remission for employees, spouses, and legal dependents.

For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.


Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.