IT Help Desk Support Specialist Location: Greenfield, IN (On-Site) About Novelty Inc. Novelty Inc. is a vertically integrated product development and distribution company serving major retailers ...
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IT Help Desk Support Specialist Location: Greenfield, IN (On-Site) About Novelty Inc. Novelty Inc. is a vertically integrated product development and distribution company serving major retailers ...
IT Help Desk Support Specialist Location: Greenfield, IN (On-Site) About Novelty Inc. Novelty Inc. is a vertically integrated product development and distribution company serving major retailers ...
IT Help Desk Support Specialist Location: Greenfield, IN (On-Site) About Novelty Inc. Novelty Inc. is a vertically integrated product development and distribution company serving major retailers ...
The IT Support Technician provides frontline technical support for theater locations and corporate ... Respond to help desk tickets, emails, and phone calls from theater and corporate staff. * Diagnose ...
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The Information Technology (IT) Support Specialist assists business technology end-users with ... Provide weekend and holiday remote coverage of the service desk. * Demonstrate regular attendance ...
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The Information Technology (IT) Support Specialist assists business technology end-users with ... Provide weekend and holiday remote coverage of the service desk. * Demonstrate regular attendance ...
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The Service Desk technician is to direct incidents and requests to the correct business systems ... Develop sound understanding of IT operations and related applications and IT systems as well as ...
The Service Desk technician is to direct incidents and requests to the correct business systems ... Develop sound understanding of IT operations and related applications and IT systems as well as ...
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Posted today
Log, track, prioritize, and resolve help desk tickets in a timely manner. * Assist with new-hire ... Qualifications * 1-3 years of experience in an IT Help Desk, Service Desk, or Tier 1 support role.
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Log, track, prioritize, and resolve help desk tickets in a timely manner. * Assist with new-hire ... Qualifications * 1-3 years of experience in an IT Help Desk, Service Desk, or Tier 1 support role.
Posted today
Log, track, prioritize, and resolve help desk tickets in a timely manner. * Assist with new-hire ... Qualifications * 1-3 years of experience in an IT Help Desk, Service Desk, or Tier 1 support role.
Posted today
Follow standard IT Support operating procedures; accurately log all Service Desk tickets using the defined tracking software * Become familiar with helpdesk policies and services * Resolve or ...
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Follow standard IT Support operating procedures; accurately log all Service Desk tickets using the defined tracking software * Become familiar with helpdesk policies and services * Resolve or ...
New
Follow standard IT Support operating procedures; accurately log all Service Desk tickets using the defined tracking software * Become familiar with helpdesk policies and services * Resolve or ...
New
Follow standard IT Support operating procedures; accurately log all Service Desk tickets using the defined tracking software * Become familiar with helpdesk policies and services * Resolve or ...
New
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Follow standard IT Support operating procedures; accurately log all Service Desk tickets using the defined tracking software * Become familiar with helpdesk policies and services * Resolve or ...
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Follow standard IT Support operating procedures; accurately log all Service Desk tickets using the defined tracking software * Become familiar with helpdesk policies and services * Resolve or ...
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$50 - $52K/hr
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Information Technology Support Desk information
What is an information technology support desk?
Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.
What are the key skills and qualifications needed to thrive as an information technology support desk professional?
To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.
What are some common challenges faced by information technology support desk professionals, and how can they effectively manage them?
Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.
What is the difference between Information Technology Support Desk vs Help Desk Technician?
| Aspect | Information Technology Support Desk | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, ITIL Foundation |
| Work Environment | Corporate, IT departments, technical support centers | Help desks, customer service centers, technical support |
| Employer & Industry | Businesses, IT service providers, corporate sectors | IT companies, customer service firms, tech support providers |
Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.
Can I get into an information technology support desk with no experience?
Entry-level positions in an IT support desk often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates can improve their chances by obtaining certifications like CompTIA A+ and gaining familiarity with common tools and operating systems. Training is typically provided on the job, making it accessible for newcomers to enter the field.
What does an information technology support desk person do?
An information technology support desk person provides technical assistance to users by troubleshooting hardware, software, and network issues. They often use remote tools and diagnostic procedures to resolve problems quickly and may document incidents for future reference or escalate complex issues to specialized teams.
What qualifications do I need for an information technology support desk?
To work as an IT Support Desk technician, candidates typically need a high school diploma or equivalent, with many employers preferring an associate's degree or relevant certifications such as CompTIA A+ or Network+. Strong problem-solving skills, knowledge of operating systems, hardware, and basic networking, along with good communication abilities, are essential for this role.
What are popular job titles related to Information Technology Support Desk jobs in Indiana?
For Information Technology Support Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Information Technology Support Desk jobs in Indiana look for?
The top searched job categories for Information Technology Support Desk jobs in Indiana are:
What cities in Indiana are hiring for Information Technology Support Desk jobs?
Cities in Indiana with the most Information Technology Support Desk job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 23 days ago
Job description
IT Help Desk Support Specialist
Location: Greenfield, IN (On-Site)
About Novelty Inc.
Novelty Inc. is a vertically integrated product development and distribution company serving major retailers across North America. Technology plays a critical role in supporting our warehouse, sales, customer service, and corporate operations. We are seeking a dependable, customer-focused IT professional who enjoys solving problems, supporting users, and helping improve our technology environment.
Position Summary
The IT Help Desk & Systems Support Specialist provides day-to-day technical support to employees while assisting with the administration, maintenance, and improvement of the company's IT infrastructure. This position is responsible for resolving user issues, supporting hardware and software, maintaining systems, and participating in IT projects that improve business operations.
This role is ideal for someone who enjoys helping people, troubleshooting technology, and continuously learning new systems.
Primary Responsibilities
Help Desk Support
- Serve as the first point of contact for employee technical support requests.
- Troubleshoot and resolve hardware, software, printer, and network issues.
- Install, configure, and maintain Windows computers, laptops, mobile devices, and peripherals.
- Set up new employee workstations, user accounts, and equipment.
- Support Microsoft 365 applications, including Outlook, Teams, Excel, Word, and OneDrive.
- Document support requests and resolutions.
Systems Administration Support
- Assist with Active Directory user management and permissions.
- Maintain user accounts, passwords, and security groups.
- Assist with software deployment and updates.
- Monitor system performance and report issues proactively.
- Support backups and disaster recovery procedures.
- Help maintain network devices, wireless access points, and shared printers.
Technology & Infrastructure
- Maintain inventory of IT equipment and software licenses.
- Coordinate repairs and warranty service for hardware.
- Assist with workstation imaging and deployment.
- Support conference room technology and audiovisual equipment.
- Help maintain company phone systems and mobile devices.
Qualifications
Required
- Associate degree in Information Technology or related field (or equivalent experience)
- 2+ years of Help Desk or IT Support experience
- Strong knowledge of:
- Windows operating systems
- Microsoft 365
- PC hardware and troubleshooting
- Printers and peripheral devices
- Basic networking concepts (TCP/IP, Wi-Fi, VPN)
- Excellent customer service and communication skills
- Strong organizational and problem-solving abilities
Preferred
- Experience with Active Directory
- Experience with Microsoft Entra ID (Azure AD)
- Experience supporting ERP or CRM systems
- Knowledge of cybersecurity best practices
- Experience with virtualization technologies
- CompTIA A+, Network+, or Microsoft certifications
Benefits
- Competitive Pay
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Vacation & Holidays
- Employee Discounts
- Professional Development Opportunities
About Novelty
Sourced by ZipRecruiter
Industry
Manufacturing
Company size
51 - 200 Employees
Headquarters location
Greenfield, IN, US
Year founded
1980