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Information Technology Support Desk Jobs in Indiana

Brehob

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IT Support

Indianapolis, IN · On-site

$20.50 - $28.25/hr

1. Position Summary IT Support will assist with company functions and make sure all technology is ... desk phones and extensions, and cell phones (cell phones are primarily iPhone). · Set up and ...

New

Ivy Tech

IT Support (Evansville)

Indianapolis, IN · On-site

$19 - $20/hr

Under the direction of the IT Director, the IT Support position will provide support of the daily activities of the local IT Support Team. The position participates in the diverse job tasks of the ...

Ivy Tech

IT Support (Evansville)

Indianapolis, IN

$20/hr

Under the direction of the IT Director, the IT Support position will provide support of the daily activities of the local IT Support Team. The position participates in the diverse job tasks of the ...

New

TEKsystems

IT Support Specialist

Pittsboro, IN

$20 - $35/hr

The IT SUPPORT SPECIALIST will work Tier 1/2 duties as help desk and desktop support. Work is managed via tickets and user inquires. The IT SUPPORT SPECIALIST will have strong customer service skills ...

TEKsystems

IT Support Specialist

Pittsboro, IN

$20 - $35/hr

The IT SUPPORT SPECIALIST will work Tier 1/2 duties as help desk and desktop support. Work is managed via tickets and user inquires. The IT SUPPORT SPECIALIST will have strong customer service skills ...

TEKsystems

IT Support Specialist

Pittsboro, IN

$20 - $35/hr

IT Support SpecialistOverview We are seeking an IT Support Specialist to provide frontline ... Experience providing desktop, technical, or help desk support in a professional environment.

TEKsystems

IT Support Specialist

Pittsboro, IN

$20 - $35/hr

IT Support SpecialistOverview We are seeking an IT Support Specialist to provide frontline ... Experience providing desktop, technical, or help desk support in a professional environment.

GQT Movies

IT Support Technician

Lafayette, IN

$20/hr

The IT Support Technician provides frontline technical support for theater locations and corporate ... Respond to help desk tickets, emails, and phone calls from theater and corporate staff. * Diagnose ...

PinnaclePartners

IT Service Desk

Indianapolis, IN · On-site

$22 - $24/hr

About the Role We are seeking a motivated IT Service Desk Technician to serve as a dependable ... Provide Level 1 phone support and deskside support across office locations Respond to new IT ...

TEKsystems

IT Support Specialist

Clinton, IN

$27 - $30/hr

IT Support TechnicianOverview We are seeking an experienced IT Support Technician to join a high-demand operational environment supporting a large user base across multiple business systems and ...

TEKsystems

IT Support Specialist

Clinton, IN

$27 - $30/hr

IT Support TechnicianOverview We are seeking an experienced IT Support Technician to join a high-demand operational environment supporting a large user base across multiple business systems and ...

Lippert

IT Support Specialist I

Elkhart, IN · On-site

The Service Desk technician is to direct incidents and requests to the correct business systems ... Develop sound understanding of IT operations and related applications and IT systems as well as ...

Ivy Tech

IT Support PT (Kokomo)

Kokomo, IN · On-site

$15 - $16/hr

Under the direction of the IT Director, the IT Support Part-Time position will provide support of the daily activities of the local IT Support Team. The position participates in the diverse job tasks ...

Lippert

IT Support Specialist I

Elkhart, IN

The Service Desk technician is to direct incidents and requests to the correct business systems ... Develop sound understanding of IT operations and related applications and IT systems as well as ...

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All JobsInformation Technology Support Desk JobsInformation Technology Support Desk Jobs in Indiana

Information Technology Support Desk information

What is an information technology support desk?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What are the key skills and qualifications needed to thrive as an information technology support desk professional?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.

What are some common challenges faced by information technology support desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

Can I get into an information technology support desk with no experience?

Entry-level positions in an IT support desk often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates can improve their chances by obtaining certifications like CompTIA A+ and gaining familiarity with common tools and operating systems. Training is typically provided on the job, making it accessible for newcomers to enter the field.

What does an information technology support desk person do?

An information technology support desk person provides technical assistance to users by troubleshooting hardware, software, and network issues. They often use remote tools and diagnostic procedures to resolve problems quickly and may document incidents for future reference or escalate complex issues to specialized teams.

What qualifications do I need for an information technology support desk?

To work as an IT Support Desk technician, candidates typically need a high school diploma or equivalent, with many employers preferring an associate's degree or relevant certifications such as CompTIA A+ or Network+. Strong problem-solving skills, knowledge of operating systems, hardware, and basic networking, along with good communication abilities, are essential for this role.

What are popular job titles related to Information Technology Support Desk jobs in Indiana?

For Information Technology Support Desk jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Information Technology Support Desk jobs in Indiana look for?

The top searched job categories for Information Technology Support Desk jobs in Indiana are:

What cities in Indiana are hiring for Information Technology Support Desk jobs?

Cities in Indiana with the most Information Technology Support Desk job openings:

Information Technology Support Desk jobs near you
Infographic showing various Information Technology Support Desk job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

IT Support

Indianapolis, IN • On-site

Brehob
Industrial Automation Equipment Manufacturing • 201 - 500 employees

6.6

Company rating: 6.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

297th of 426 rated retail wholesalers

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$20.50 - $28.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

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Job description

1. Position Summary

IT Support will assist with company functions and make sure all technology is running smoothly. Also will offer support with troubleshooting computer, phone, or other office equipment issues as needed.

2. Key Responsibilities

·         Provide technical support in person as well as via phone, email, or teams to 160+ employees related to hardware, software, troubleshooting and programming.

·         Set up new equipment for new employees including laptops, desktops, desk phones and extensions, and cell phones (cell phones are primarily iPhone).

·         Set up and configure user account and credentials for new employees, including their email accounts through outlook and access to SharePoint and OneDrive

·         Work closely with vendors or service providers for troubleshooting and system upgrades

3. Key Metrics /Performance Indicators

·         Projects complete in a timely manner

·         Create new employee accounts within timeframe given

·         Responding to support tickets in a timely manner

4. Job Requirements

·         Microsoft Suite experience a must

·         Business Central experience a plus but not required

·         Strong communication skills and attention to detail

·         Able to maintain multiple projects at one time

·         Excellent time management skills

·         Ability to prioritize tasks effectively based on business need


5. Work Schedule

Monday-Friday 7:30am-4:30pm

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