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Junior Desktop Support Engineer Jobs in Indiana (NOW HIRING)

EXOS

Desktop Engineer

Indianapolis, IN

Our Client is seeking a Desktop Engineer contractor to support an upcoming enterprise-wide PC refresh initiative for an anticipated period of approximately three months. The primary responsibility of ...

TEKsystems

Desktop Support Technician

Indianapolis, IN

$18 - $23/hr

Desktop Support TechnicianPosition Summary The Desktop Support Technician is responsible for the ... Support infrastructure deployment activities under the direction of technical engineering teams.

TEKsystems

Desktop Support Technician

Indianapolis, IN

$18 - $23/hr

Desktop Support TechnicianPosition Summary The Desktop Support Technician is responsible for the ... Support infrastructure deployment activities under the direction of technical engineering teams.

Service Global, Inc

Desktop Engineer L1

Whitestown, IN · On-site

* As 1st and 2nd level support, first point of contact for user problems with hardware and software ... Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows ...

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All JobsDesktop Support Engineer JobsJunior Desktop Support Engineer JobsJunior Desktop Support Engineer Jobs in Indiana

Junior Desktop Support Engineer information

See Indiana salary details

$31.9K

$68.3K

$104.2K

How much do junior desktop support engineer jobs pay per year?

As of Aug 15, 2026, the average yearly pay for junior desktop support engineer in Indiana is $68,322.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,200.00 and $76,100.00 per year, depending on experience, location, and employer.

What is the difference between Junior Desktop Support Engineer vs Help Desk Technician?

AspectJunior Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL Foundation
Work EnvironmentOn-site, technical support for hardware/software issuesHelp desk, remote support, customer interaction
Industry UsageIT services, corporate environmentsIT support, customer service roles

Both roles involve troubleshooting and supporting computer systems, but Junior Desktop Support Engineers typically handle more technical hardware and software issues on-site, while Help Desk Technicians often provide remote support and customer service. The roles overlap in certifications and work environments, but differ in daily tasks and interaction levels.

What are some common challenges faced by junior desktop support engineers in their first year, and how can they overcome them?

Junior Desktop Support Engineers often encounter challenges such as managing multiple support requests simultaneously, learning to troubleshoot a wide variety of hardware and software issues, and adapting to rapidly changing technologies. To overcome these, it's helpful to develop strong organizational skills, actively seek mentorship from senior team members, and make use of internal documentation and knowledge bases. Regularly communicating with users and colleagues can also help build confidence and improve problem-solving efficiency over time.

What does a junior desktop support engineer do?

A Junior Desktop Support Engineer is responsible for assisting users with technical issues related to computers, software, and network access. Their main duties include troubleshooting hardware and software problems, installing and configuring operating systems, and ensuring that all workstations function smoothly. They often provide support in-person, over the phone, or via remote tools, and may also help maintain inventory and documentation. Junior Desktop Support Engineers work under the supervision of more experienced IT staff and are essential to keeping office technology running efficiently.

What are the key skills and qualifications needed to thrive as a junior desktop support engineer?

To thrive as a Junior Desktop Support Engineer, you need foundational knowledge in computer hardware, operating systems, troubleshooting, and a relevant IT qualification such as CompTIA A+ or equivalent experience. Familiarity with remote desktop tools, ticketing systems, and common enterprise software like Windows, macOS, and Microsoft Office is typically expected. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are vital for maintaining smooth IT operations and ensuring end-user productivity within an organization.

What are the most commonly searched types of Desktop Support Engineer jobs in Indiana?

The most popular types of Desktop Support Engineer jobs in Indiana are:

What are popular job titles related to Junior Desktop Support Engineer jobs in Indiana?

For Junior Desktop Support Engineer jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Junior Desktop Support Engineer jobs in Indiana look for?

The top searched job categories for Junior Desktop Support Engineer jobs in Indiana are:

What cities in Indiana are hiring for Junior Desktop Support Engineer jobs?

Cities in Indiana with the most Junior Desktop Support Engineer job openings:

Junior Desktop Support Engineer jobs near you
Infographic showing various Junior Desktop Support Engineer job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $68,322 per year, or $32.8 per hour.

Desktop Support Engineer

Axiom Technologies LLC

Warsaw, IN • On-site

Other

Posted 3 days ago

New

Job description

Desktop Support Engineer:

The Desktop Support Engineer (Full Time ) role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This on-site role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.

Key Responsibilities:

● 3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.

● Constantly monitor the individual queue to resolve routine and non-routine desktop issues and requests

● Escalate issues as appropriate and act as a technical escalation for the end user

● Maintain a high level of customer satisfaction

● Comply with the desktop group practices and procedures

● Update ServiceNow and other data repositories (e.g. knowledge base) as appropriate in a timely manner.

● Identify technical and process issues and recommend improvements

● Achieve target ticket volumes and ticket resolution levels

● Responsible for compliance with applicable corporate policies and procedures

● Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on

● Follows the processes and practices established for the group

● Coordination and consulting with client areas to help analyze problems and needs and recommend technical solutions

● Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, and POS

devices, etc.

● Perform intermediate-to-advanced desk-side support services, installing and troubleshooting hardware, software, and network-related issues

● Handle software installation/support/upgrades

● Provide 1st/2nd level Help Desk support

● Perform basic LAN and internetworking-related activities

● Have strong internetworking and troubleshooting skills

● Have A+ certification & at least one certification from either Cisco or Microsoft

● May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)

● Must be a self-starter and can manage multiple tasks

● Exceptional customer service skills

● Good communication skills

● Ability to work independently or as part of a team

● Ability to complete tasks effectively with minimal supervision

● Must be available to work flexible work schedules

● High-level skill set

● Outstanding people skills

● Self-starter, needs to be able to work on his/her own

● Proficient in Windows 10 & 11 and Office Suite/O365

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