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Senior Desktop Support Engineer Jobs in Indiana (NOW HIRING)

BCforward

Desktop Support

Indianapolis, IN

$14.14/hr

Desktop Support Long Term Contract Indianapolis IN 46256 Min Wages: $14.14 A+ Certification ... Must be able to pass drug and background screening. SR.IT Recruiter Sandra Taylor 571-267-4186 ...

EXOS

Desktop Engineer

Indianapolis, IN

Our Client is seeking a Desktop Engineer contractor to support an upcoming enterprise-wide PC refresh initiative for an anticipated period of approximately three months. The primary responsibility of ...

TEKsystems

Desktop Support Technician

Indianapolis, IN · On-site

$18 - $23/hr

Desktop Support TechnicianPosition Summary The Desktop Support Technician is responsible for the ... Support infrastructure deployment activities under the direction of technical engineering teams.

TEKsystems

Desktop Support Technician

Indianapolis, IN

$18 - $23/hr

Desktop Support TechnicianPosition Summary The Desktop Support Technician is responsible for the ... Support infrastructure deployment activities under the direction of technical engineering teams.

Service Global, Inc

Desktop Engineer L1

Whitestown, IN · On-site

* As 1st and 2nd level support, first point of contact for user problems with hardware and software ... Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows ...

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All JobsDesktop Support Engineer JobsSenior Desktop Support Engineer JobsSenior Desktop Support Engineer Jobs in Indiana

Senior Desktop Support Engineer information

See Indiana salary details

$21.4K

$98.3K

$151.3K

How much do senior desktop support engineer jobs pay per year?

As of Aug 15, 2026, the average yearly pay for senior desktop support engineer in Indiana is $98,262.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,600.00 and $118,500.00 per year, depending on experience, location, and employer.

What is the difference between Senior Desktop Support Engineer vs Desktop Support Technician?

AspectSenior Desktop Support EngineerDesktop Support Technician
Required CredentialsTypically requires certifications like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent experienceUsually requires CompTIA A+ or similar entry-level certifications
Work EnvironmentSupports complex hardware/software issues, often in corporate or enterprise settingsHandles basic troubleshooting, hardware setup, and user support in various environments
Employer & Industry UsageCommon in IT departments of large organizations, government, and enterprise sectorsFound in small to medium businesses, educational institutions, and retail

The main difference between a Senior Desktop Support Engineer and a Desktop Support Technician lies in experience, complexity of tasks, and certifications. Senior Engineers handle more advanced issues and often mentor junior staff, while Technicians focus on routine support and basic troubleshooting.

What are some common challenges faced by senior desktop support engineers, and how can they effectively address them?

Senior Desktop Support Engineers often encounter challenges such as managing complex technical issues across multiple platforms, balancing a high volume of support requests, and staying current with rapidly evolving technologies. Effective problem-solving, prioritization, and strong communication skills are essential for addressing these challenges. Additionally, collaborating closely with IT teams and proactively documenting solutions can streamline workflows and enhance overall support efficiency.

What is a senior desktop support engineer?

Senior Desktop Support Engineers are experienced IT professionals who provide advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues that junior technicians cannot resolve, maintain and troubleshoot desktops, laptops, and peripherals, and ensure users have minimal downtime. In addition to direct support, they may also manage IT projects, implement new technologies, and mentor junior staff. Their role is critical in maintaining the productivity and security of a company’s IT environment.

What are the key skills and qualifications needed to thrive as a senior desktop support engineer?

To thrive as a Senior Desktop Support Engineer, you need extensive experience in troubleshooting hardware and software issues, a strong understanding of operating systems, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote management tools, ticketing systems (such as ServiceNow), and enterprise security protocols is crucial. Exceptional problem-solving abilities, communication skills, and a customer-focused attitude help you excel in supporting users and collaborating with IT teams. These skills ensure rapid issue resolution, minimize downtime, and maintain smooth business operations.

What are the most commonly searched types of Desktop Support Engineer jobs in Indiana?

The most popular types of Desktop Support Engineer jobs in Indiana are:

What cities in Indiana are hiring for Senior Desktop Support Engineer jobs?

Cities in Indiana with the most Senior Desktop Support Engineer job openings:

Senior Desktop Support Engineer jobs near you
Infographic showing various Senior Desktop Support Engineer job openings in Indiana as of June 2026, with employment types broken down into 93% Full Time, 2% Part Time, 2% Temporary, and 3% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $98,262 per year, or $47.2 per hour.

Desktop Support Engineer

Axiom Technologies LLC

Warsaw, IN • On-site

Other

Posted 4 days ago

Job description

Desktop Support Engineer:

The Desktop Support Engineer (Full Time ) role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This on-site role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.

Key Responsibilities:

● 3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.

● Constantly monitor the individual queue to resolve routine and non-routine desktop issues and requests

● Escalate issues as appropriate and act as a technical escalation for the end user

● Maintain a high level of customer satisfaction

● Comply with the desktop group practices and procedures

● Update ServiceNow and other data repositories (e.g. knowledge base) as appropriate in a timely manner.

● Identify technical and process issues and recommend improvements

● Achieve target ticket volumes and ticket resolution levels

● Responsible for compliance with applicable corporate policies and procedures

● Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on

● Follows the processes and practices established for the group

● Coordination and consulting with client areas to help analyze problems and needs and recommend technical solutions

● Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, and POS

devices, etc.

● Perform intermediate-to-advanced desk-side support services, installing and troubleshooting hardware, software, and network-related issues

● Handle software installation/support/upgrades

● Provide 1st/2nd level Help Desk support

● Perform basic LAN and internetworking-related activities

● Have strong internetworking and troubleshooting skills

● Have A+ certification & at least one certification from either Cisco or Microsoft

● May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)

● Must be a self-starter and can manage multiple tasks

● Exceptional customer service skills

● Good communication skills

● Ability to work independently or as part of a team

● Ability to complete tasks effectively with minimal supervision

● Must be available to work flexible work schedules

● High-level skill set

● Outstanding people skills

● Self-starter, needs to be able to work on his/her own

● Proficient in Windows 10 & 11 and Office Suite/O365

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